GovPilot vs OpenGov Permitting & Licensing

RATING:

4.6

(76)

GovPilot has 76 reviews and a rating of 4.63 / 5 stars vs OpenGov Permitting & Licensing which has 76 reviews and a rating of 3.91 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (76)
3.9 (76)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
5 / 5
3.5 / 5
Functionality
4.5 / 5
3.5 / 5
Last Review Written
December 13, 2022
June 27, 2022
Pros/Cons
  • Pros

  • Easy to maneuver through sections. I really lean on the reports that GovPilot provides.
  • The ease of setup and the fact that Gov Pilot does all the modifications and updating.
  • Cons

  • In every category, there just seems to be to much information required. I also dislike that everything is addressed driven.
  • If GovPilot cannot detect the location, the resident is unable to move forward with logging in a complaint.
Read all user reviews
  • Pros

  • I like that I can see all the projects I need to review at once. I also love that applications can be customized.
  • The ease of use and obvious care that was put into the user interface and user experience. Both the back end and customer facing portions of this software are very easy to use.
  • Cons

  • Since I am unable to see what our citizens see on their end of the software, it makes it difficult for me to offer explanations of how to set up accounts, etc.
  • With this being a fairly new program most of the problem we run into we can get an answer from the support team within a few house.
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Pricing Range
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos