SmartGov

RATING:

4.6

(55)

About SmartGov

SmartGov?is a cloud-based and mobile enabled platform that maximizes process efficiencies, reduces operating costs and provides online, self-help tools for your community with configurable forms and templates to manage permit processing, business licensing, code enforcement, inspections and more.? Back-end process automation, combined with an intuitive public portal, provides an end-to-end solution that streamlines?permit routing flows?and simplifies access for citizens, contractors and businesses. Build a stronger connection with your community and increase citizen satisfaction while saving time and money by allowing 24/7 online access for citizens to complete processes and check statuses. Configurable?plan review and permit routing?ensure?optimum efficiency to me...

SmartGov Pricing

Contact Dude Solutions for pricing information.

Starting price: 

$1.00 per year

Free trial: 

Not Available

Free version: 

Not Available

SmartGov business licensing screenshot
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SmartGov Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for SmartGov

1 - 5 of 55 Reviews

Kathleen

Government Administration, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Smart Gov Review

Excellent program and every city should be using it.

PROS

Smart Gov is very versatile for a municipality

CONS

It would be great if Smart Gov's made it easier to create reports. Working in city government has its challenges and data reports change daily.

Reason for choosing SmartGov

Better program for our needs, better support for our needs.

Reasons for switching to SmartGov

Not sure, the change was before my hire date

Sarah

Government Administration, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed June 2022

Great Record Keeping Tool for Day to Day

SmartGov is a great program overall, and it allows us to operate day to day. I've seen improvements just in the last two years that I've been using it, and I look forward to how it will continue to develop!

PROS

SmartGov is relatively intuitive, and easily allows me and my department to upload documents for case files. We are moving to mostly digital case files, and SmartGov allows us to store our records. The program is easy to navigate for day to day tasks.

CONS

There are some cons to the software, such as when opening uploaded documents (you have to download each document, which can be a cumbersome process when you have a case with dozens of photos). A document preview would help with this immensely! I think SmartGov would be greatly improved if it offered a reminder feature in Code Enforcement (like Permitting does) so we can set it to alert us when a deadline has passed. That would make following up on older cases easier, and would help prevent cases being overlooked. I did suggest this to Customer Support, and they were responsive, which I appreciated. I do hope they will implement it in the future to help Code Enforcement departments who use this software. Finally, my only other critique is that the feature that allows you to set up reports to run (especially ones with specific parameters) could be overhauled. It does not work much of the time, so we typically have to run the basic report to see our numbers, and then transfer that information to another program to create graphs, etc. It would be amazing if there was a way that SmartGov could have reports that can compare to previous years, etc.

Kash

Government Administration, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed July 2022

Improvements in assisting and growing with customer

My overall observation is many updates are not being managed by SmartGov and the City is having to go out on their own and handle updates it seems SmartGov should be doing. We need better assistance and clarity from SmartGov as well as the timing with the actual assistance not just a response, but actual assistance.

PROS

Every file is accounted for and can be updated as information is added from all departments within the City.

CONS

The return on IT assistance is very slow. I would like to have the cases set-up where I can add a due date and it notifies me in the queue, however I was told this would incur extra fees when all government programs I have used offer this as a part of the software. It is an essential part of keeping up with each case.

Vendor Response

Hi Kash! We really value your feedback and would appreciate the opportunity to discuss it more deeply with you. Would you please reach out to support@brightlysoftware.com so we can help?

Replied July 2022

Chris

Architecture & Planning, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed December 2023

Draftsman Submitting Multiple Projects

PROS

As a Draftsman, I use SmartGov weekly to oversee various submittals for building Permits. It is extremely easy and intuitive to use. I really like the File Submittal process and the way it is organized.

CONS

I wish there could be an option to turn off notifications per each Building Permit. Once a project is approved, I am no longer involved in the project, but I get a notification every time an Inspection is requested. The only way for me to no longer receive them is by emailing a Permit tech. It would be nice to be able to Archive each permit so the alerts would stop.

Joelle

Environmental Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Online Permitting Portals

I have used Smart Gov from both sides and have really enjoyed it.

PROS

Smart Gov is by far one of the easiest and most efficient online portals that I have used. I currently submit projects across the state and use several online portals. Smart Gov is hands down the easiest one to navigate.

CONS

Not all the categories are available. I truly really like the Smart Gov program. I would like the option to cancel a permit once it has been started or started by mistake.