# SmartGov Software Reviews, Demo & Pricing - 2026 > Review of SmartGov Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/code-enforcement/smartgov-profile --- [Home](https://www.softwareadvice.com/) / [Public Works Software](https://www.softwareadvice.com/public-works/) / SmartGov Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/code-enforcement/smartgov-profile/alternatives/) # SmartGov 2026: Benefits, Features & Pricing Wondering if SmartGov is right for your organization? Our Public Works Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview SmartGov 4.6 [(57)](https://www.softwareadvice.com/code-enforcement/smartgov-profile/#reviews) Pricing Starting at $1.00 per year ### About SmartGov SmartGov is a cloud-based and mobile enabled platform that maximizes process efficiencies, reduces operating costs and provides online, self-help tools for your community with configurable forms and templates to manage permit processing, business licensing, code enforcement, inspections and more. Back-end process automation, combined with an intuitive public portal, provides an end-to-end solution that streamlines permit routing flows and simplifies access for citizens, contractors and businesses. Build a stronger connection with your community and increase citizen satisfaction while saving time and money by allowing 24/7 online access for citizens to complete processes and check statuses. Configurable plan review and permit routing ensure optimum efficiency to meet organizational and community demand for scalable development and growth. Permitting & Inspections Streamline permit processing and inspections with automated workflow and approval processes in our permitting software and mobile app. Customize unlimited permit types, forms and requirements that meet your organizational needs and streamlines citizen engagement for faster processing. Citizen Portal Allow citizens to... submit applications, track permit status and review real-time inspection results for increased satisfaction and trust-building transparency. The intuitive Citizen Portal streamlines communication that reduces unnecessary status update calls and keeps your community engaged saving time and resources. Code Enforcement Ensure compliance, drive efficiencies and improve public safety by automating case actions from the desktop or mobile app. Print and email notices from anywhere and reduce cases with automated assignment and tracking tools. Wondering if SmartGov is right for your organization? Our Public Works Software selection experts can help you in 15 minutes or less. ## SmartGov User Interface ## Popular SmartGov Alternatives Main Product SmartGov 4.6 [(57)](https://www.softwareadvice.com/code-enforcement/smartgov-profile/#reviews) Ratings Breakdown - 4.44Ease of use - 4.44Value for money - 4.37Customer support - 4.40Functionality Pricing Starting at $1.00 per year Get Price Alternative Product [GeoCivix](https://www.softwareadvice.com/municipal/geocivix-profile/) 4.8 [(18)](https://www.softwareadvice.com/municipal/geocivix-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.46Value for money - 4.83Customer support - 4.67Functionality Pricing Starting at $1500.00 per year Get Price Alternative Product [CityReporter](https://www.softwareadvice.com/fleet-management/cityreporter-profile/) 4.4 [(22)](https://www.softwareadvice.com/fleet-management/cityreporter-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.64Value for money - 4.86Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [OpenGov Permitting & Licensing](https://www.softwareadvice.com/government/opengov-citizen-services-profile/) 3.9 [(80)](https://www.softwareadvice.com/government/opengov-citizen-services-profile/reviews/) Ratings Breakdown - 3.80Ease of use - 3.80Value for money - 3.75Customer support - 3.61Functionality Pricing Available upon request Get Price Alternative Product [Cority](https://www.softwareadvice.com/emissions-management/iqs-profile/) 4.4 [(111)](https://www.softwareadvice.com/emissions-management/iqs-profile/reviews/) Ratings Breakdown - 4.05Ease of use - 4.17Value for money - 4.40Customer support - 4.24Functionality Pricing Available upon request Get Price Alternative Product [UpKeep](https://www.softwareadvice.com/cmms/upkeep-profile/) 4.6 [(1324)](https://www.softwareadvice.com/cmms/upkeep-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.54Value for money - 4.72Customer support - 4.44Functionality Pricing Starting at $20.00 per month Get Price ## SmartGov Pricing and Plans Starting price: $1.00 per year Free Trial Free Version Basic $1.00 per year No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SmartGov Features - Popular features found in Public Works Alerts/Notifications Billing & Invoicing Compliance Management Customer Database Data Import/Export Document Management Equipment Maintenance Inventory Management Job Costing Mobile Access Project Management Service Request Management - More features of SmartGov Activity Dashboard Appointment Management Automated Routing Building Permits Business License Case Management Code Enforcement Code Maintenance Customer Portal Customizable Forms Dispatch Management Expiry Notifications Failed Inspection Tracking Fee Management GIS Integration Image Capture Inspection Management Job Management Monitoring Online Applications Online Payments Performance Metrics Permit Issuance Photo Management Planning & Zoning Purchasing & Receiving Renewal Management Reporting/Analytics Report Templates Routing Self Service Portal Status Tracking Subcontractor Management Taxation & Assessment Violation Tracking Weed Abatement Control ## SmartGov User Reviews Overall Rating 4.6 Ratings Breakdown 5 72% 4 21% 3 4% 2 2% 1 2% Secondary Ratings Ease of Use 4.4 Value for money 4.4 Customer support 4.4 Functionality 4.4 Have you used SmartGov and would like to share your experience with others? DB Dustin B. Verified reviewer Government Administration 51-200 employees Used daily for less than 12 months Review source Reviewed February 2023 Has its Strengths and Weaknesses 4 Pretty solid - if they can get some of the outstanding issues we have open with them to get cleaned up, I would rate them even higher. Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Being able to easily edit permit types, steps, submittals, inspections, workflow, etc. is huge. It makes for relatively seamless changes for our stakeholders, namely other government agencies that we work with. I've worked with them and shown them SmartGov and just how easy it is to edit and change things, and that's allowed us to streamline processes extensively. Cons: We run into issues on the mobile interface or on tablets with our Building Inspectors in the field. A lot of the time support asks for screenshots when that's just not feasible given how remote some of the building sites are. However, given the demographic of the inspectors, this could be a user error issue. It frequently crashes and we have certain open issues that we haven't had addressed yet by engineering. Read More SL Sarah L. Verified reviewer Government Administration 51-200 employees Used daily for more than 2 years Review source Reviewed June 2022 Great Record Keeping Tool for Day to Day 4 SmartGov is a great program overall, and it allows us to operate day to day. I've seen improvements just in the last two years that I've been using it, and I look forward to how it will continue to develop! Ratings Breakdown 4 Ease of use 4 Customer support 3 Functionality Pros: SmartGov is relatively intuitive, and easily allows me and my department to upload documents for case files. We are moving to mostly digital case files, and SmartGov allows us to store our records. The program is easy to navigate for day to day tasks. Cons: There are some cons to the software, such as when opening uploaded documents (you have to download each document, which can be a cumbersome process when you have a case with dozens of photos). A document preview would help with this immensely! I think SmartGov would be greatly improved if it offered a reminder feature in Code Enforcement (like Permitting does) so we can set it to alert us when a deadline has passed. That would make following up on older cases easier, and would help prevent cases being overlooked. I did suggest this to Customer Support, and they were responsive, which I appreciated. I do hope they will implement it in the future to help Code Enforcement departments who use this software. Finally, my only other critique is that the feature that allows you to set up reports to run (especially ones with specific parameters) could be overhauled. It does not work much of the time, so we typically have to run the basic report to see our numbers, and then transfer that information to another program to create graphs, etc. It would be amazing if there was a way that SmartGov could have reports that can compare to previous years, etc. Read More RP Robert P. Verified reviewer Construction Self-Employed Used monthly for less than 2 years Review source Reviewed July 2023 City Mandate 3 It is fairly easy to use. Ratings Breakdown 3 Ease of use 3 Customer support 4 Functionality Pros: I like that I can see inspection results quickly. Cons: I can not access sub contractors inspection results. Read More MS Michelle S. Verified reviewer Construction 11-50 employees Used daily for more than 2 years Review source Reviewed July 2023 One of the better Online Permitting 5 I use all the cities and county Websites and this one is probably the quickest, easiest, and straight forward. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It easy to navigate and has all the information that needs to be on this kind of website. Cons: The date of reviews coming back arent always accurate and sometimes sit there for while. I have been told by the city that the site didnt alert them of any info uploaded. So i am having to tell them Read More CH Chris H. Verified reviewer Architecture & Planning Self-Employed Used daily for more than 2 years Review source Reviewed December 2023 Draftsman Submitting Multiple Projects 5 Ratings Breakdown 5 Ease of use 4 Functionality Pros: As a Draftsman, I use SmartGov weekly to oversee various submittals for building Permits. It is extremely easy and intuitive to use. I really like the File Submittal process and the way it is organized. Cons: I wish there could be an option to turn off notifications per each Building Permit. Once a project is approved, I am no longer involved in the project, but I get a notification every time an Inspection is requested. The only way for me to no longer receive them is by emailing a Permit tech. It would be nice to be able to Archive each permit so the alerts would stop. Read More RM Robert M. Verified reviewer Government Administration 201-500 employees Used daily for more than 2 years Review source Reviewed July 2023 Smartgov best SAAS on the market today 5 Excellent Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use, customer service, price, implementation. Cons: I do not have any negative response to this question Reasons for choosing SmartGov As noted earlier Reasons for switching to SmartGov As described above Read More RR Renee R. Verified reviewer Construction 51-200 employees Used daily for more than 2 years Review source Reviewed January 2021 SMARTGOV PERMITING AND CODE ENFORCEMENT 5 I am so grateful to have it. It is so much easier to work with then the last program. And... NO MORE FILLING.. NO MORE PAPER! Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: The program is professional and efficient. It can be a bit of a learning curve but support is very good. Cons: Implementation was a bit dicey. I think it would be best if a implementation expert came and worked with the department in person for 2 weeks prior getting things going and familiarizing the user with the product and what info is needed to move forward with the implementations. Than after the program is set up have someone come back and spend a week making sure all is working as it should. This would be in instead of spread sheets asking for info on what you want to have on your program without knowing how that info would be used within the program. Of course this was 2017 so I am sure things have improved since then. Reasons for choosing SmartGov It seem to be the most comprehensive for the best price with the most support. We wanted a program that did it all. 100% online, GIS mapping, Plan Reviews, Usable throughout all departments Reasons for switching to SmartGov We wanted to go with online permitting. When Springbrook was sold and they were not going to support the permitting software it pushed us to make the jump. Read More VR Vanessa R. Verified reviewer Government Administration 2-10 employees Used daily for more than 2 years Review source Reviewed July 2023 Roane County Government 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Smart Gov has been such a helpful tool in helping shape our codes office and really expand our resources. It helps us keep track of when case files need to be checked on, holds all documents that we attach to each file in case something where to go missing we always have smart gov to fall back on. Our building permit department as really took hold of all the features this software has to offer and has ran with it and made it into something so user friend as well. We absolutely love this software has really help our office get out of the " STONE AGE ERA" and really take hold of todays technology. Cons: As far as I'm concerned we haven't had any complaints so far! Great Job Smart Gov Team! Read More DT Dawn T. Verified reviewer Government Administration 11-50 employees Used daily for more than 2 years Review source Reviewed July 2023 SmartGov Thoughts 5 Keeps all records at hand and once learned easy to manipulate Ratings Breakdown 4 Ease of use 5 Customer support 5 Functionality Pros: Will not let you end without all information. Working across the tabs are helpful. Calculations entered make work easier for many users. In our workload, the associations are used daily like this feature the best! Cons: The program when used by many staff members should give alert when in a permit, thereby the other users not in the same permit . Read More RA Rhonda A. Verified reviewer Construction 11-50 employees Used daily for more than 2 years Review source Reviewed July 2023 Smart Gov Review 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to navigate through entire system. Cons: When inspections are scheduled the time frame is an 8 hour window instead of one or two. Read More Showing 1 - 10 of 57 Reviews Load More Reviews ## SmartGov Popular Comparisons [OpenGov Permitting & Licensing vs SmartGov](https://www.softwareadvice.com/government/opengov-citizen-services-profile/vs/smartgov/) [Compare All Alternatives](https://www.softwareadvice.com/code-enforcement/smartgov-profile/alternatives/) ## Other Top Recommended Public Works Software [Asset Essentials](https://www.softwareadvice.com/cafm/asset-essentials-profile/) **4.4** (284) Recently recommended **13** times [eWorkOrders CMMS](https://www.softwareadvice.com/cmms/eworkorders-profile/) **4.9** (115) Recently recommended **3** times [CityReporter](https://www.softwareadvice.com/fleet-management/cityreporter-profile/) **4.4** (22) Recently recommended **3** times [UpKeep](https://www.softwareadvice.com/cmms/upkeep-profile/) **4.6** (1324) Recently recommended **1** times Stuck Between Options? 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