All Basecamp Reviews

1-25 of 12,982 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Troy

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2020

We use it every day!

User Profile

Njoki

Verified reviewer

Printing, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Realize projects goals with Basecamp.

Basecamp is a great project management platform which assist us in better actualization of our projects and this makes it easy for us to achieve our project goals. It brings unity when working by making collaboration and communication very paramount during projects.

PROS

Basecamp is resourceful work management platform that is rich in project management tools and which allows us to effectively carry out and control our project work. It offers meetings and messaging functions which allows us to communicate smoothly during projects. Basecamp makes collaboration such a big achievement by offering a shared dashboard and workspace where every team member can access all the project information that are needed thus enhancing teamwork among ourselves.

CONS

All has been fulfilling with Basecamp. We get exactly what we need and no feature is difficult to use.

Elvis

Capital Markets, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Tap into the magic of Basecamp and experience superiority in project work.

The reason we are consistently using Basecamp to manage our project work and based on the results we get after using it. We have had a very productive experience with Basecamp and it has allowed to keep everything about our projects flowing toward the right direction. Better and greater project work results has been our daily dose thanks to Basecamp.

PROS

Basecamp has won the award of the most important product when it comes to our project work. It gives us a well refined workspace where we can collaboratively work on our projects which allows not to leave any stone unturned. Basecamp dashboards gives us clear visuals on our work progress and this is important to ensure we have things being done according to the available plan. Managing our work like planning, monitoring and controlling how things are being done has been our big achievement since Basecamp became part of us.

CONS

We have achieved big results in our projects and the most part is played by Basecamp and this to us means how effective this product has been at its work.

Anonymous

2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed November 2023

Basecamp for Business

PROS

Basecamp offers a wide range of project management services that can be customized to your team's needs. Integration into both windows and pc environments makes it a great option for both in-house and remote work environments.

CONS

The visual interface is limited. Sometimes has a clunky feel to it. Not easy to onboard.

Andrew

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2023

Game Changer

At first, I was skeptical that BaseCamp would be any different than other software we used (e.g., Trello & Slack), but the immediate difference when we went live was noticeable. As a company leader, I instantly noticed product market fit as the team embraced using BaseCamp as their preferred means of managing tasks, communication, and projects without top-down pressure. We haven't looked back since and it enabled us to work effectively as an entirely remote team before, during, and after the pandemic.

PROS

Assigning task ownership, deadlines, to-do, and the card management system for kanban/pull processes.

CONS

I want to get more out of the timeline feature. It's a great idea, but I haven't been able to leverage it for project management timeline communication effectively.

Reasons for switching to Basecamp

It was challenging to keep track of workflow, deadlines, and communication between team members and projects.

User Profile

McKaffui Aikins

Verified reviewer

Graphic Design, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

The Master Task Planner

How we work has been significantly altered by Basecamp. Previously, we relied on a single team member for leadership, which put a strain on her and limited the team's ability to know what was happening with each project at all times. We can now create projects in Basecamp.

PROS

I adore how effectively and consistently you can communicate with other team members. You can quickly and easily see at a glance the interactions and work that have been allocated, worked on, and finished thanks to the activity log.

CONS

Even while it works well, it might not be sufficient for complicated projects. Although the software's dashboard design is practical, it somewhat clashes with the more contemporary interface. Customer communication via the messaging board is problematic because it freezes and makes it difficult for users to send messages quickly, which wastes time and makes it difficult for users to submit messages correctly.

User Profile

Robinson

Verified reviewer

Gambling & Casinos, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2023

All the good times with Basecamp.

Basecamp has been nourishing our work management by giving us a common and collaborative online workspace where we come together to work on remote projects. It keeps us always connected despite our difference in physical locations.

PROS

The way Basecamp allows us to arrange and keep our remote work organized is such a big achievement for us. It helped us understand that we don't have to be in the same office room setup to get our work done by allowing us to do all the work through a collaborative digital workspace which keeps communication and information sharing flow normally.

CONS

The experience Basecamp has given us so far has been unchallenging and there are no cons.

User Profile

John

Verified reviewer

Research, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Basecamp for better teamwork and collaboration.

The experience with Basecamp has been super productive. It helped us to go about our remote projects effectively and very easily without any struggles of communicating. Basecamp also helps us to stay on the same page about the project work by offering a shared dashboard which shows all details about the project from plans to progress.

PROS

Basecamp allows us to stay connected during projects no matter if we are not at the same place. It does allows us to keep information flowing smoothly by communicating through live messages and meetings and this makes it easy to collaborate and work in unison during remote work.

CONS

Nothing so far. Everything about Basecamp has been so fulfilling.

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

3

Reviewed November 2023

Better out there honestly

We've found better and easier to use project management

PROS

Good desktop app, lots of file organization

CONS

Hard to figure out user settings and the different software models do not make things easy

Austin

Non-Profit Organization Management, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

3

Reviewed November 2023

nice product but nothing out of the ordinary

PROS

Basecamp is very easy to use - that the biggest differentiating factor from other task management softwares I've used. But this simplicity sometimes means there aren't as many options to set up more complex projects/campaigns.

CONS

Not a huge fan of the interface, also feels too simplistic at times in its functionality.

Anonymous

51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed November 2023

Review

PROS

I like that it does better planning than trellis

CONS

It’s still difficult to use in the beginning

Shannon

Marketing and Advertising, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed January 2021

Feature Rich and Effective for Project Management

I signed up for Basecamp to work within a client's Basecamp processes, and now I use it to manage most everything that I work on in collaboration with others. It makes a lot of sense and is intuitive once you accustom to how the projects and to-do lists work.

PROS

The ability to add clients to a project and hide them from information within the project is SO handy. We use that feature a lot for internal to-dos and managing the client without them seeing behind-the-scenes.

CONS

To-do lists are pretty basic. You can assign to a person and add a date, but if you are used to feature-rich todo lists (embedded images, color coding, sub-checklists in a to-do, etc) then you will be disappointed. And although I find the "me" tab easy and intuitive, when we add new members to a project they almost universally struggle in the first weeks to really use Basecamp to its highest functionality.

Reasons for switching to Basecamp

I switched over to Basecamp because it's what my clients were using. That said, I still use Trello for my personal projects and there is a lot of Trello functionality that is done better over there, and vice-versa. It really depends on the project whether I use Trello or Basecamp.

Ellie

Non-Profit Organization Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2019

A Really Good Project Management Tool!

Bringing Basecamp into the organization wasn’t difficult. The system was easy and simple to integrate. My team loves it! We hare very satisfied with Basecamp.

PROS

Prior to basecamp, my organization was unorganized and working organically, there was no structure or timelines to our projects. Basecamp brought all that and MORE! It’s so simple to use and assign team members the tasks. It has a great user interface structure. There’s not a day that goes by where I’m not on Basecamp. It made such a positive impact in my organization!

CONS

When it comes to tracking, Basecamp doesn’t give a good overview of this. You need to consistent check what tasks have been completed and which ones aren’t. I hope they make an improvement on the Gantt Charts along with full project reports!

Reason for choosing Basecamp

Basecamp’s price and overall system is what my team needed. Wrike is great but a bit too “intense” for my team.

Reasons for switching to Basecamp

Wrike was a great tool but lacked the ability to collaborate that Basecamp offers with its message boards and campfire.

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2020

Basecamp is the best all user portal!

Our team has always been collaborative but with Basecamp used as a tool, we have been able to increase our collaborative spirit. In addition, we have been able to accomplish projects and tasks faster because it gives us a way to share which piece we are working on and thus eliminating duplication.

PROS

I love Basecamp! I think it is a great software for keeping tabs on projects and people you work with. It is a collaborative space for users to update each other on what parts of the project they are working on or finishing up. It gives our team the balance needed to ensure no one is working on the same thing or on overlapping projects. It has been a huge asset and we have all loved watching the progression of projects and campaigns we are working on. It has many settings so you can really set it up based on how your team would best thrive.

CONS

One con is that this product could easily turn into a micromanaging tool for bad managers and leaders. When utilized properly it will do wonders for your team but if overused it could be a huge pain point and stressor for employees. They allow an option to have your team give a daily summary of their tasks and I could easily see that going wrong if used by the wrong manager.

Reason for choosing Basecamp

I have previously used OneDrive and I think it could have been a great tool for our team but Basecamp is just better structured. OneDrive has limitless possibilities I think and Basecamp has a more structured layout that makes it easier for me as a supervisor to control and shape to best fit my team.

Chris

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

3

Reviewed August 2019

Organising the mess!

There is a distinct before and after Basecamp in our lives. After the implementation, we noticed a distinct improvement, not just in the output, but also in team culture and job satisfaction. Basecamp helped to clear the mess that project communications were. While we still work a lot of hours, we now streamline it better.

PROS

Centralise all traffic, in-house and with clients.

CONS

It is a single approach to Project Management. The client side could be more developped as well.

Reason for choosing Basecamp

Basecamp was simpler, and focusing on what it does well.

Reasons for switching to Basecamp

Mavenlink was the worst experience we could go through, and the priciest in the bunch. In comparison, Basecamp felt like a libreation.

User Profile

Jason

Verified reviewer

Design, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2021

Making project management easier

Overall, Basecamp is a solid product that I use almost daily to manage projects. I haven't had any major issues with the software but would like to be able to easily reference tips and tricks to improve my workflow.

PROS

The ability to collaborate with other people on my team on task management is critical to making sure the work is done on time. Basecamp also allows me to communicate with clients and vendors on project specifics tasks and goals which means less time writing emails and more time getting things accomplished.

CONS

The user interface is a little too bare-bones, and things aren't always intuitive. I would like to see more tips on how to set projects up and manage them properly.

Reason for choosing Basecamp

More clients were using basecamp already.

Reasons for switching to Basecamp

I had more clients that were using Basecamp, so it made sense to be on the same platform as them.

Gavin

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Basecamp gives you a lot of bang for the buck

PROS

Basecamp does almost everything we need to do, with the ability to use the APIs we've managed to extend Basecamp to work with our internal and some external systems. Every single project is tracked and managed via the app, our project hours are recorded against each project using the API and we can report on these for costings at any point. There are more competent project management software packages out there, but all of these charge per user and would be a lot more expensive.

CONS

There's a few small features missing, one of these is project management across multiple projects, we're not able to produce GANNT charts or assign people to projects with working hours to ensure the member of staff isn't overloaded. This is minor overall but would definitely be something great to have.

Reason for choosing Basecamp

Mainly due to cost.

Reasons for switching to Basecamp

Basecamp gave us more flexibility and at a lower cost than Trello.

Anonymous

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2018

Nearly great but not quite

We felt that the "all in one" nature of the software was great, but beyond our initial tests we found it lacking in adaptability to fitting into the way WE work, (it wants you to wholly adopt their approach and we felt that there was an internal resistance to that development style) - therefore we abandoned the platform and looked for alternatives.

PROS

For years we have been looking for an all in one project and task management system to use with our business. And BaseCamp is so nearly it, it has most of the features you'd expect but presents them in a different way to most other task tracking systems. On the positive side, it's easy to use, friendly to the eye and everything is where it should be. It has some nifty features that you can easily become over-reliant on that aren't present in other management software tools. One recent addition was the Hill Chart where you plot a task on an "planning hill" - in a really visual way. This is totally unique and works well, helping you quickly identify the progress of any given task. As a project manager, this is a very useful way of seeing where everything currently "is at"

CONS

Onto the Cons: For us, we found that the software was too verbose in its approach, it has a work log system where each user is expected to fill in a diary of what they have done today - sure, this can be switched off in the options, but the regularity of BaseCamp e-mailing you is far too high as a default. By default you're constantly managing e-mails from the system (which is precisely what is is meant to eliminate!) Once you disable these notifications, we felt that the software starts to lose its impact, our staff started to drift away from it over time and went back to other task tracking methods (such as trello) for different areas of the development. This caused us to reconsider the entire enterprise and look for alternatives, our team just couldn't seem to adopt the (very rigid) way that Basecamp wants you to work.

User Profile

Gurbir Singh

Verified reviewer

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

Amazing Project Management Tool

Proper management of projects in my company. Upto date client reviews/feedbacks and more.

PROS

I am using Basecamp since 2014. One of my friend from Dubai introduced Basecamp to me. It's simple and ready to use. No puzzles to do settings. Simple team member invitation. Simple client invitation. Create project easy. Tagging teammate is an awesome feature. we can simply tag our teammate in comments, to-do items, team chat, personal chat etc same as we do on Facebook. We can appreciate someone for his/her response. Set reminders and a lot of other activities can be done. No billing issue. the unlimited number of team members and no limit of file storage. Easy interface. If I talk about the support, team basecamp is very supportive and active to help its customers. You need help? write on Basecamp's twitter account and get a response in very short time or simply go to the website and write them, they'll definitely write you back. Once my account got suspended because of less funds, I simply wrote an email to support@basecamp.com and got an instant reply from Sylvia Chong with positive response and activation of my account for next one month. They understand customers and help them back.

CONS

Ammm.... Truly I have nothing which I like least about the Basecamp. Yea, more features can be added. Like invoicing, proposals, lead management and few other services. Because we have to find other vendos for all these services. It's complex to manage multiple vendors. Oxibase Software is one in all. They have invoicing, lead management, proposals, payment collections, project management, HR all in one. So, I would suggest basecamp to include some more features in it so that we don't look for other softwares :)

Jason

Consumer Goods, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING: