Bloomfire Software


 

Bloomfire is a cloud-based collaboration platform that aims to help enterprise employees search for information to do their jobs by connecting people with information and knowledge. Bloomfire delivers content management and social collaboration features in a web application.

Customer organizations use Bloomfire to find and follow internal experts, create and post content, search and browse interesting topics and ask and answer questions.

This solution supports various content types including video, PDF files, PowerPoint presentations, screen captures and more. Bloomfire is smartphone-ready and can be utilized by companies small and large in industries such as IT, hospitality, real estate, health care and education.

Users can customize Bloomfire to align with their company brands, and they can create sub-communities, for example one for sales, one for human resources on-boarding, one for safety personnel and more.

Bloomfire clients recieve support to set up, optimize and maintain their communities.

 

Bloomfire  - Dashboard
 
  • Bloomfire  - Dashboard
    Dashboard
  • Bloomfire  - Popular posts
    Popular posts
  • Bloomfire  - Groups and tags
    Groups and tags
  • Bloomfire  - Post
    Post
  • Bloomfire  - Questions
    Questions
Supported Operating System(s):
Web browser (OS agnostic)

154 Reviews of Bloomfire

 

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Software Advice Reviews (3)
More Reviews (151)

Showing 1-3 of 3

Paul-David from Aite Group
Specialty: Consulting

May 2016

May 2016

Great community experience and very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The ability to create posts so varied and to add them to different series made it a lot easier for our company to spread the word to the employees regarding the processes we use. As a Salesforce administrator, it proves great value when you need to communicate a specific set of steps or to ask the users to follow a series of instructions. Rather than having to repeat myself everytime, I can point out to a post that we created and we are all set!

Likes Least

The content sometimes seems a bit cramped, especially on the homepage. It can, at times, feel like there is too many information there..

Recommendations

If you need to communicate efficiently different processes, photos, instructions to your employees, use this community enhancer! It will streamline a lot of communications and you won't feel the need to explain again the same thing to everyone.

 
 

Danica from Lionbridge
Specialty: Other

May 2016

May 2016

Bloomfire is user friendly and engaging

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is very easy to customize and can be used in a wide variety of use cases. Bloomfire can be used to fill many content and engagement gaps. The company is very customer oriented and readily welcome feedback and acts upon it.

Likes Least

Sometimes the versatility of the product makes it hard to make it work for a very specific need/use case.

Recommendations

Check Bloomfire out! They have a great team, and are committed to helping their customers find success. We've gotten great feedback from our users.

 
 

Juan from CHASE Bank
Specialty: Banking

October 2014

October 2014

Cloud service

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Advanced Reporting & Analytics application really allows company to better communicate with our consumers. We can also crowdsource information and recognize our own employees.

Likes Least

Not too many curation tools. Playlists are not always in sync. Filtering ability can use upgrades. The interface is a bit complicated for first-time users.

Recommendations

Better content and creation tools. Make personal feeds and customary email stream a little better and user-friendly.

 
 
 
Showing 1-20 of 151

bob from Healthsmart

July 2017

July 2017

Great way to share information between teams.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support
Pros

The "tag" system. Being able to add multiple tags and categories to one entry makes it valuable and enlightens people about how others perceive one the same bit of information.

Cons

The search function could use optimization. You have to use multiple tabs instead of using a back function.

Source: Capterra
 

Danica from Lionbridge Technologies

May 2017

May 2017

Bloomfire has been a great solution for our sales organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

Bloomfire is very versatile, easy to use, and encourages interaction and collaboration among users.

Cons

Because it's so versatile, Bloomfire is not always best suited to our specific sales or organizational needs.

Source: Capterra
 

Diana from Conagra Brands

May 2017

May 2017

Reduces time it takes to find the information you need!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

time savings, early adoption, ease of use

Pros

User interface does not require training - simple and easy to use for any level of user. Also the layout is intuitive and by seeing thumbnails it triggers a memory and a level of confidence that you're opening the correct file. The video transcript is a great feature that is a huge time saver.

Cons

Administration can get a bit hands on, but the client support team steps in a ton for me with support.

Source: Capterra
 

Sarah from Intradiem

May 2017

May 2017

Great customer service...easy to use!

Ease-of-use

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Pros

Easy to use...doesn't require advanced training. Customer support is fantastic! Love being able to schedule posts in advance.

Cons

Looks too crowded which scares our customers away. Wish there were new features that would "WOW" our customers!

Source: Capterra
 

Molly from PCG
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

February 2017

February 2017

Great tool for communication and peer-to-peer learning

Ease-of-use

Functionality

Product Quality

Customer Support

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Quality
Support

We use Bloomfire as a forum to share company news and process changes with our branches. It also serves as a place for employees to ask questions of each other and find out how other branches handle business processes and issues. The interface is very intuitive to use.

Pros

I love that it helps employees connect and share important information.

Source: Capterra
 

Carlos from GENBAND

February 2017

February 2017

Great way to empower our sales stuff

Ease-of-use

Functionality

Product Quality

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Value for Money

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We sue it as a way to keep sales updated on industry news, marketing collateral, events and activities. It works great, brings new features every few months and is easy to use.

Pros

Web based, easy to use and fast

Cons

No easy way to create product taxonomies or menus that would let us organize our marketing collateral visually, everything needs to be searched based on tags or categories and it throws search results, not ordered lists.

Source: Capterra
 

Julie from Rmpi
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Works great

Ease-of-use

Functionality

Product Quality

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Quality

It has been a life savior to send large documents and power points! Our documents are very large and they can not send in just a regular email. So we send them to bloom fire and it uploads and the person can get the document.

Pros

That it is easy to use

Cons

I don't have any yet

Advice to Others

No

Source: Capterra
 

Bob from HealthSmart

February 2017

February 2017

Bloomfire for RFP database.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I had to populate a RFP repository using Bloomfire. Their ability to allow users to tag with subject and key words makes this a great tool. It made searching seamless and easy.

The only drawback is their back button function takes you completely all the way back to typing in the keyword.

I would recommend this tool for any proposal writer who has to manage an RFP repository.

Source: Capterra
 

Crystal from iLoan
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

BF is easy to use but too limited in customizations

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Pluses
-Easy to use and learn
-Easy to learn customization options
-Appreciate the HTML editing options

Cons
- The width of the BF doc is thinner than needed. It's very web 2012 versus today where you see wider panes. I know that it's easier to read in smaller widths but you can add the option of columns instead. Really helpful would be columns that can have images or text blocks within them.
- The change for the background to be one color. This is the common style with a lot of article based platforms (e.g. medium) but there's something off about the UI. It might be that the orientation leans to the left too much (b/c of the right side column of related content), the right side column is too large and removes focus from the main content, or that the default font is just too large (even on a mac retina pixel display, you don't get to see that much of the article display. it subtly implies more scrolling/long-ness of the article)
-You have bugs within the auto formatting detection. For example, deleting from a non-default text such as a title will change the text size to the styling of the text beforehand. Sometimes you can't get the text to return to a certain styling just from the tools bar. Instead, you have to use the html editor to correct the styling manually.
-Leaving the page (out of focus) and returning will show the cursor at the end of the page (this bug intermittently comes back).
- More formatting options like word would be preferred (specific font sizes, font colors, . For documentation purposes, formatting options allow the ease of use in highlighting or differentiating a lot of content.
- More image formatting options.
- Inserting a file takes up a bunch of space. Would prefer that adding a file is like a link or at the end like an attachment. The actual page real estate a file record takes is excessive. Also, I usually want to associate the file to some sort of text block but instead it's just floating in it's own area between two equidistant text blocks.
- Allow wiki style page of contents at the beginning of a BF page would help on complex articles.
- For the feed page, what about a table form for articles? You have tiles and a list view. I think you could optimize width by removing the filters on the side and moving them to the top or inset as part of the table's columns (when relevant) as filters.

Source: Capterra
 

Ariel from Geek Powered Studios

February 2017

February 2017

Great Tool for storing Company info

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

Our company is on the smaller side (under 25 employees) and had adopted this tool to house knowledge, onboarding and training info for our current and future employees. While this is a good solution we learned that this would have been better utilized once we are a larger organization and had more information that we needed to store/ share. This is a great tool to organize content and engage your team, we were just premature in what our needs as a company were. We had a good experience with Bloomfire, it was just more than what we needed at the time. I would recommend this for organizations that do have a lot of information that they need housed and want to push out and share this info in real time with their team, this is a great solution.

Pros

Easy to use and organize information. Really liked using it for onboarding new employees.

Cons

We would sometimes have trouble getting the team to engage and post content to the platform. With content that was posted, if something changed or was no longer pertinent, it wasn't always easy to realize it still lived in Bloomfire and purge/ correct it. We did have a few members of our team that acted as admin but it could still be time consuming.

Advice to Others

N/A

Source: Capterra
 

Alyse from Didn't Say

February 2017

February 2017

Great Platform, Increases Engagement and Excellent Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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We use Bloomfire as an integrated component of another system. We have seen a great level of engagement and use. Integration went smoothly, including single sign on. We're using a host of groups, some of them private and it's worked out really well. Bloomfire has even fast tracked some of our more important feature requests. There are still a few kinks to be worked out with the UX and users get confused in certain cases but overall it is simple to use and one of the best platforms we've seen when exploring the landscape of available products. Would recommend.

Pros

Very simple and easy to use, low learning curve. Support is great and very responsive. Platform integrates easily with other platforms for whitelabling purposes.

Cons

User interface can be improved in certain cases. Users are often confused as to what groups they are posting to.

Advice to Others

Definitely recommend.

Source: Capterra
 

Richard from SMS Masterminds
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Bloomfire Review

Ease-of-use

Functionality

Product Quality

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Value for Money

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I have had some good and bad experience with this product, my company uses it for our clients and most of the are tech savvy so its pretty easy to use for them. The only negative impact was when we merged 2 different sites into one, all of the old outdated articles appeared at the top of the lists and buried all new relevant articles.

Pros

Ease of use
Great for small community

Cons

Some glitches
Support could be better

Source: Capterra
 

Dani from Sykes HR
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Bloomfire rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Bloomfire has allowed our team to build a place where we can come together and connect across all of our team that members that are spread around North America to share best practices, ask questions, & share a wealthy database of materials that we all need.

Pros

pleasing look, ease of use

Source: Capterra
 

Henry from Hammacher Schlemmer
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Good Platform for mixed media content and for organizing data

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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We use Bloomfire as our team knowledge base and onboarding tool. We like how easy it is to organize different media (text, links to online articles, uploaded files, audio files, image files, video files, etc) into distinct groups for easy retrieval.

Very easy ramp-up with the team. The interface and tool set are very straightforward.

Would receive a 5-Star review if group editing functions were better structured.

Pros

Ease of use
Flexible support of various media
Quick onboard of tool with team

Cons

Clunky group editing of documents

Advice to Others

Try to think about the organization structure and tagging details when first setting up tool your team. It is so easy for everyone to add data elements (categories, groups, tags) it can become "messy" over time.

Source: Capterra
 

Anthony from Riot Games

February 2017

February 2017

Good tool, but needs a structure

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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I like the page setup, functionality, and layout.
However I don't know what I don't know, so relying on a search function or clicking around for me to find stuff I need doesn't work. I'd like a thematic map, tree structure or some other visual and intuitive way of finding content I might have missed when emailed out.

Pros

Layout and functionality

Cons

Scattered and as chaotic as the people that post there

Advice to Others

Front page

Source: Capterra
 

Zack from Shopify

February 2017

February 2017

Bloomfire is a Corporate Tool that Gets it Done for Us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support

I am a Shopify Employee that uses Bloomfire, and I find that it is an incredibly well-adapted tool for cataloguing the library of information that we work with. The search tool is immensely powerful, and makes it clear that other search tools on the internet are sorely lacking, in a certain sense.

That may sound pithy, but you guys fucking nailed the search tool. Every search I make takes 1-2 attempts before finding everything I'm after, and there's a search preview, too. It's spot on.

My only complaint is text formatting. The WYSIWIG editor is a little shoddy, and I think it can be improved.

Pros

The search function

Cons

The text editor

Advice to Others

Not really, thank you :)

Source: Capterra
 

Jenny from Flashtotalk, LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Blooming your business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Bloomfire is very use to use and share information across the board with everyone on your team. They offer straight forward layouts and templates for your posts which you can edit at anytime from any device. So everyone can have access to the most recent information.

Pros

User friendly and you can edit at any time

Cons

When bloomfire goes down you are completely impaired if that the only place you store information on.

Advice to Others

Dont give everyone admin rights as someone can delete a post with out your approval and all your work will be lost.

Source: Capterra
 

Owen from FreightPros
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Bloomfire Review From An Employee Standpoint

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When I started my job at a logistics company there was tons of new information that was required to learn in order to be successful in my position. Bloomfire has been very helpful in organizing process procedures and training documents to help myself and other new employees. I loved the feature where I could ask a question that would get sent to everyone in the company to look at and answer. Good process to help new employees get up to speed faster without having to ask the same questions over and over again. Only complaint would be a better system to organize all the many articles but that is most likely something my company's administrators could look into.

Pros

Easy platform to navigate and love the feature where anyone can post internal questions.

Cons

Could be easier to organize all the different topics

Source: Capterra
 

Jean from City of Austin Watershed Prote toon Department
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

Bloomfire is a great tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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We used bloomfire to organize City data on flood events for use by city officials, a public ally appointed task force and public stakeholders. It was a very successful tool and easy to use!

Pros

Ease of use

Cons

Not really anything. Maybe an online user guide could be provided.

Advice to Others

Understand permission settings if you are subject to open meetings regulations.

Source: Capterra
 

Martin from TMW Systems

February 2017

February 2017

Great sofware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support

Helps us collaborate well. We have numerous users from different areas using this tool to keep all on the same track.

Source: Capterra
 
 
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