Ratings & Reviews

Overall Rating

4.30 / 5 (162)

4.72 / 5 (123)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

December 5, 2019

August 20, 2019

Pros/Cons

  • Pros

  • Clean, easy to user interface. Enough features to still be powerful and handle lots of information, posts, questions, and media.

  • It's easy to use, reliable, and Bloomfire offers great customer support in my experience.

  • Cons

  • navigation seems to be one size fits all. It would be nice to see an web interface for desktop browsers so that things don't have to be so blocky.

  • There isn't anything I dislike per say; I would like to be able to download selected posts into a spreadsheet, however.

  • Pros

  • I love the support Karbon has to offer. I love the work templates that allow our work flow to be consistent among clients. And, I love focusing on work instead of email.

  • I really love the email triage feature and this is what drew me to the product in the first place. Works really good for people that work from there email lots.

  • Cons

  • Can take a little while to be accustomed to, however as stated the support is excellent and the features are easy to navigate!

  • Would be good to assign tasks to multiple people in 1 task. Takes a bit of effort to initially set up but well worth it!

Pricing

Pricing Range

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots