PanTerra Networks

RATING:

4.50

(22)

About PanTerra Networks

PanTerra Streams provides UCaaS communications and collaboration for mid-market to enterprise level businesses. It's the only all-in-one call, text, conference, fax, web meeting, and file sharing cloud communications solution. It's a powerful cloud pbx optimized for multi-location businesses and includes: integrated softphone, free IP phones, intelligent call routing, built-in team messaging/presence, support for all mobile devices, enhanced call recording and voicemail, and group email and digital fax support. With Streams, you can deploy a feature-rich, consistent, globally accessible telephone service throughout your enterprise, connecting employees, customers and partners seamlessly. It's a fully integrated call center with advanced queuing, supervisory modes, li...

PanTerra Networks Pricing

Multiple licensing options based on individual employees needs (ie you can have a group of employees with basic/cheapest licenses, and separate groups with more features based on their needs)

Starting price: 

$9.95 per month

Free trial: 

Available

Free version: 

Not Available

Mobile Apps
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PanTerra Networks Reviews

Overall Rating

4.50

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for PanTerra Networks

1 - 5 of 21 Reviews

User Profile

Pamela

Verified reviewer

Outsourcing/Offshoring, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

Great Features and Good Customer Service

Overall, I have had a good experience with Pantera Networks. They have a good team of people.

PROS

Panterra offers a great price for the cost of the seats, and there are several seat options. In addition, there are many features that come with the service. I have been a customer for almost 15 years. Other companies have approached me, but no one has been able to offer more.

CONS

There is not a lot of communication with customers to update us on new features. There are emails about maintenance updates, but that's mainly it.

Carlos

Financial Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2016

Great product, great customer support, I am a satisfied customer.

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video. After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature. This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don't want eight software running on my computer at a time; I like to keep everything compiled into one solution and that's were Panterra's software came to my aid.

PROS

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

CONS

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

Jitendra

Higher Education, 1,001-5,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2023

PanTerra offers us a unified interface for all of their cooperation requirements.

I had a great experience with PanTerra appears to be created with simplicity of use and integration with current business processes in mind. But, before making a purchase, it's crucial to assess if it satisfies the unique demands and requirements of your firm, as with any technological solution.

PROS

I used Pantera for Various perps, such as phone, video, chat, and collaboration tools, including online meetings, screen sharing, file sharing, and more. Its capacity to combine several communication channels into a single platform, its scalability and its connectivity with third-party apps and services are some of its most important advantages.In terms of usability, Panterra's user interface is designed to be simple and easy to use. Users may quickly and easily access their most-used features and tools thanks to its customized dashboard. Panterra also offers assistance and training to assist users in becoming familiar with the product.

CONS

Many things are least liked, such as Pricing: In my opinion, Panterra can be more expensive than other unified communication products available on the market, which may make it less affordable for smaller enterprises.Complexity: Despite Panterra's user-friendly appearance, I have complained that it may occasionally be confusing, particularly regarding more sophisticated features and customizations.Audio Quality: I have complained about the system's audio quality, such as echo and background noise.Support: I have complained that Panterra's assistance is inadequate, claiming poor response times and a lack of accessibility to customer care agents.

Jigar

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2022

Panterra - Cloud storage solution in an app

The interface setup option is excellent. The advanced features were easy and simple to access thanks to the supporting team.

PROS

The features like cloud storage options, increased accessibility, real time sync, user-friendly and easy to use mobile app are the best.

CONS

The initial interface looks uncomfortable. It can be changed. Also, customer care is a bit slow to respond. ut, once they gets in touch, their services were above par.

Saad

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2017

Satisfied and would highly recommend it

We are an IT company in business for more than 16 years. We have used VOiP services before; coupled with various project management tools. We provide network support as well as digital solutions to SMEs. 2 years ago, we switched to Panterra's unified communications and we now don't use anything other than their services.

PROS

Panterra have helped us cut down our costs dramatically.

CONS

Tech support and helpline are a bit slow to respond. Sometimes you have to wait 15-20 minutes on the call.

Vendor Response

Thank You for your review. I am not sure when you ran into delays with our support team. I wanted to let you know that we have increased our customer support team staff, to insure that we offer a 30 second response time to our customers. Not only do you have the ability to call into support 24/7/365 but we also offer IM and Email as additional avenues to reach our award winning support team. Thanks again for the positive review.

Replied January 2017

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