ConnectWise ScreenConnect vs Hightail

RATING:

4.7

(1900)

ConnectWise ScreenConnect has 1900 reviews and a rating of 4.68 / 5 stars vs Hightail which has 287 reviews and a rating of 4.43 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (1900)
4.4 (287)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 18, 2024
November 15, 2023
Pros/Cons
  • Pros

  • I love the ease of connecting to other offices to see if they have appointment availability. I love that I can even do it on vacation.
  • I really like the ease of use and the ability to integrate with other products in our inhouse customer support solution.
  • Cons

  • The worst part, which is minor is the amount of customisation and branding.
  • While using the ConnectWise Control, the connection seem to drop quite often which can interrupt the work being done on the device.
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  • Pros

  • Easy to use and very cost effective. I've never actually paid for any of the files I've sent, which has been awesome.
  • Easy, fast, good customer support. Don't know why you are red highlighting this box and not letting me go to the next page.
  • Cons

  • It is the biggest pain to get and find. They fact that i have to go hunt it down is insane in a world where it should just be emailed to me.
  • Unless you pay for the upgrade, the files are deleted after a week or so, which has caused problems when the files aren't download right away.
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Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos