About Drag

Drag is the Everything Inbox for teams - one single place to support customers, manage tasks and close deals, from the place teams love: Email.

Shared inbox and workflow management into an all-in-one tool that seamlessly integrates with Gmail. Teams should be able to work together without leaving their inbox, eliminating the extra steps of navigating across multiple tools. Especially because all of these workflows start and finish as emails.

Drag turns Gmail into a collaborative workspace in one click and has helped over 100,000 individuals and teams around the world. Featured by Google, Techstars, Mashable, Inc. Magazine, Business Insider and various tech publications around the World.


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Supported Operating System(s):

Web browser (OS agnostic)

119 Reviews of Drag

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(71)

71

4 stars

(37)

37

3 stars

(7)

7

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 119 results

August 2018

User Profile Picture

Fernando from King

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Entertainment

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2018

Enhanced focus and peace of mind

I'm tackling most of the tasks than arrive to me through mail using Drag. Some of my mails become tasks in my external app, which I keep using (because not all of my tasks come from my mail, and I need a way to manage these ones), but Drag definitely helps me managing the tasks that come through my mail by (a) avoiding the overhead of translating many mails to tasks, and (b) allowing me to open my mail and knowing instantly what's going on at a glance.

Pros

The most noticeable improvement has been opening my mail and knowing instantly what's going on at a glance, which frees resources in my mind (peace of mind, what a treasure!) Besides that, I use the GTD method to organize my tasks. Every day I process my inbox following GTD's algorithm: 1. If something takes less than 2 minutes, I do it and archive the mail. 2. If I can delegate it, I do it and either archive the mail or put it in Doing, to follow it up. 3. If I want to do it, I move it to "Doing". This is an improvement over having just a list of tasks outside of my mail, because a lot of mails don't need to become tasks in an external app, and can be managed more easily with Drag, which reduces significantly the overhead of having to create tasks and follow up somewhere else, besides avoiding having to switch between between apps (from tasks to mail, etc), simplifying my workflow and increasing my productivity.

Cons

I haven't found any opportunity cost so far in using Drag. I miss some functionalities, though. Mainly, I miss a way to defer mails I don't want to pay attention to now until a later date. This functionality already exists in Google's Inbox Mail App and I need it because it's one of the steps of the GTD's algorithm I mentioned before.

March 2021

Sam from Canbury Partners

Company Size: 2-10 employees

Industry: Staffing and Recruiting

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Functionality

4.0

March 2021

Went for something else

It was ok. The support team was actually quite slow to respond and I'd already removed the extension and gone with something else before they came back to me. Perhaps if they were quicker to troubleshoot I would have stayed with the tool.

Pros

Great user interface and fairly intuitive tool. Looks really clean and well built. Quick load times.

Cons

I like to filter and archive emails A LOT. Annoyingly if you archive an email it disappears from the Kanban if you haven't asked support to switch this feature off. This was not clear and frustrated me, hence the switch to something helse.

Response from DragApp

Replied March 2021

Hey Sam, I'm really sorry our team was offline when you left a question in our live chat. Still, we must point out that out 4 hour response time (for a question that was left outside of our working hours) is still below average for companies in our space! It's a shame that you've changed your mind in such a small period of time. Don't hesitate to contact us if you need further help. Best, Drag Success Team

January 2021

Edward from We Make Pictures Ltd

Company Size: 1 employee

Industry: Photography

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

January 2021

Unethical Practice

The app maybe good but their business ethics are shameful.

Pros

The software itself was ok but ultimately I decided not to carry on with it.

Cons

Buyers beware. My initial purchase was for a year upfront. After a few months I stopped using the software.... all fine. I did the trial, and thought I could get some use from it. Unfortunately that wasn't the case so I was not minded to renew. 12 months down and I get an email stating I have subscribed for another year with invoice details. Obviously I did not want this to happen, and what with watching my events business go up in flames thanks to Covid and all the implications that brings, the renewal date had sailed passed me. As soon as I got the email, I got in touch with support for a refund on the product as its no longer needed. Sadly, they have taken the money and are refusing a refund. No remorse, no sympathy. Utterly reprehensible.

Response from DragApp

Replied February 2021

Hi Edward, it's a shame to hear that you were not happy with our services. As communicated to you previously, Drag is a subscription business, which means that, unless the subscriber cancels the subscription before the end of the billing cycle (which has not been done in your case), a new billing cycle is automatically initiated. This is the standard model in software as a service and I'm sorry if it wasn't clear for you. Our terms and conditions are publicly available at: https://dragapp.com/terms. We are happy to support you with other enquiries.

April 2018

User Profile Picture

Sahr from C-Tribe Festival

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Drag is a lifesaver for my inbox and gave me the ability to get things done more productively.

This software has helped me streamline my email process and not forget about the emails that have not received a response (whether that's on my end or the other party). It's has allowed for less work to fall through the cracks and for less prospective, current, or future business to be lost.

Pros

Before Drag, my inbox was a mess. I would not have any proper method of keeping track of emails and it got to the point where things fell through the cracks which amounted to lost business. What I like most about Drag is that it resembles kanban boards that I'm familiar with in the software space and it gives me a good means to make sure that emails don't get forgotten about. I also like how it seamlessly integrates into your email using the Chrome extension and doesn't require any additional onboarding steps. Usually, the problem with bringing on new software is that it is too laborious to integrate it into your daily routine. That's not the case with Drag. With the toggle of a button, you can switch it on and off at your discretion, as well.

Cons

One of my email inboxes has over 11,000 emails. I found that integrating Drag with that particular email really slowed things down when it came to website speed. This is more mismanagement on my part and it's my goal to reduce the number of emails I have in that inbox so that I can actually use Drag. In addition, Drag doesn't currently allow you to customize the labels on the kanban board or add any additional steps. To my understanding, this is a feature that they hope to launch in the future, however.

July 2018

User Profile Picture

Mazyar M. from Will County Board (Dist. 5)

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

The Solution for Inbox Confusion

Pros

Drag is intuitive, easy to use, and most importantly, visual. All necessary features to turn my daily e-mail torrent into meaningful action. The first step in that process is to organize messages into a hierarchy before reviewing and assign each one. Drag does this right away by letting me sort my messages by importance, subject, whatever I want. The key is the clear visualization.

Cons

While a great product, Drag is still developing. At the moment, it doesn't appear to sort messages by criteria, so I am still doing that by hand. In addition, the column structure (which works great) can easily stretch past your screen real estate. This means a lot of sideways scrolling. I would like to be able to collapse columns or stack them in order to keep the action on a single screen. But I'll bet they play on making such changes in the future.