About Element

Element is a secure messenger and chat app designed to streamline team collaboration. This solution is part of the Matrix ecosystem and is protected by end-to-end encryption. Element is suitable for teams working in various industries, including the public sector, universities, corporations, community organizations, and others. The app is accessible via desktops as well as iOS and Android devices. It can be deployed on-premise or on the cloud, using any public server or with Element Matrix Services. Element simplifies communication with individuals or teams who are using other Matrix apps. For extra security, it offers cross-signed device verification to protect messages from unauthorized access. While in the app, teams can utilize read receipts, reactions, file shari...

Element Pricing

Starting price: 

$3.00 per month

Free trial: 

Not Available

Free version: 

Available

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Video calls for desktop and mobile

Element User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 7 reviews

Anonymous

Company size: 51-200 employees

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

March 2021

Secure collaboration for every team

Pros

Multi-platform very convenient and secure messenger. Works great for our business needs.

Cons

Works great, no limitations, reliable and non-expensive solution.

Brendan

Company size: 201-500 employees

Industry: Non-Profit Organization Management

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

Element bridges our org's internal communication tools

Pros

Element provides our organization with an open source and user-friendly enterprise SaaS solution to bridge our internal communication tools. Additionally, it provides us with a platform for true end-to-end encrypted conversations.

Cons

Logging in to our SaaS instance through the desktop isn't super intuitive, as it requires the end user to manually input our server hostname.

Reasons for switching to Element

We needed a tool that would bridge to our other internal communications tools.

User Profile

Adam

Verified reviewer

Company size: 2-10 employees

Industry: Real Estate

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Functionality

out of 5

August 2021

Great for Remote Work

Pros

I've used Element now for a while and feel like the screen share and mobile upload features are as slick as they get.

Cons

I think they could improve on the initial set-up and onboarding, but once you're on. Very smooth.

Elliot

Company size: 11-50 employees

Industry: Public Relations and Communications

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Functionality

out of 5

March 2021

In our Element

Overall experience is positive. The UX of the app is clean and intuitive, which enables the teams to collaborate well.

Pros

Element provides our agency with the ability to maintain a truly secure, decentralised communications platform - a vital requirement for the often confidential nature of our work. Element is easy to deploy and use, was up and running in minutes and switching between its desktop application and mobile is seamless.

Cons

None so far!

Anonymous

Company size: 10,000+ employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

April 2021

Really satisfied!

Pros

It is a very cool messenger and collaboration platform for small or big sized businesses. We use it for communication, managing, and just as a company or team group.

Cons

No problems or cons. I really like that software.

Zach

Company size: 11-50 employees

Industry: Financial Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Functionality

out of 5

June 2021

Great team communication for privacy-focused companies

It's a great chat feature, and I am interested in seeing how companies create federated group chats that often partner together. That could be a neat use-case.

Pros

Element is a great tool for a company that's focused on privacy and internal controls. It is easy to use and has a nice UI.

Cons

The key verification is a bit onerous and there are a lot of hoops to jump through to setup. Also, you can not change the color and changing the font style is very unintuitive.

Anonymous

Company size: 11-50 employees

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

Ensures highly-secure collaboration

Pros

I guess this is the most secure messenger ever. It's open-source and offers a free plan for personal usage. Great for chatting with friends and relatives, as well as for business comunications.

Cons

I'm fully satisfied with this messaging app.