--- title: "Element Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Element. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Element is a good fit for you!" source_url: "https://www.softwareadvice.com/collaboration/element-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Collaboration Software](https://www.softwareadvice.com/collaboration/) / [Element](https://www.softwareadvice.com/collaboration/element-profile/) / Element Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/collaboration/element-profile/) Reviews # Element User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 10 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 5 reviews (50%) - 4 stars: 5 reviews (50%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Element customer reviews Showing reviews 1-10 of 10 (page 1). ### Musliah's review - Overall rating: 4/5 - Reviewer: Musliah R. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Tracking is used to capture all test results and monitor problems for our programs. We keep track of all our pilot projects and trial runs in the testing area. We employ planning to monitor operational requirements and link them with test instances. #### Cons Reporting could be considerably more effective by adding specific formats to catch errors in the process. For example, comprehensive incident reports screw up using photo formats other than the standard .jpg format. --- ### Element bridges our org's internal communication tools - Overall rating: 5/5 - Reviewer: Brendan C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Element provides our organization with an open source and user-friendly enterprise SaaS solution to bridge our internal communication tools. Additionally, it provides us with a platform for true end-to-end encrypted conversations. #### Cons Logging in to our SaaS instance through the desktop isn't super intuitive, as it requires the end user to manually input our server hostname. #### Reasons for switching to Element We needed a tool that would bridge to our other internal communications tools. --- ### Great for Remote Work - Overall rating: 4/5 - Reviewer: Adam G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I've used Element now for a while and feel like the screen share and mobile upload features are as slick as they get. #### Cons I think they could improve on the initial set-up and onboarding, but once you're on. Very smooth. --- ### Very good value for an open-source product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we received very good feedback from everyone using it - this is especially important since we migrated to Element from Microsoft Teams. The pricing difference was clearly a plus, when talking 200+ users. Note however that this is just a chat client - setting up the on-premise backing servers (this was in our case Matrix + Jitsi) involved extra technical steps; but the client setup itself is as basic as it can get. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros It is a feature rich web client for the Matrix server. It's also updated frequently and new features are added all the time. It's easy to setup, this was also one of the reasons we chose it, as we need to be in contact with non-technical users. It has "rooms" functionality for grouping people, and these do support automation via bots. Most importantly, it supports end-to-end encryption, so we did not have to worry about the server used (note however that bots only work if end-to-end encryption is turned off for that specific room) #### Cons The chat functionality has all the bells and whistles, but the threading is a bit clunky. Sometimes, the messages remain unread, making it hard to keep track of what was read and what wasn't. This has been greatly improved with the latest updates from 2023, but it still happens from time-to-time. Element uses Jitsi for video call integration, meaning that a Jitsi instance should be deployed somewhere before using this feature. --- ### Secure and easy chat - Overall rating: 4/5 - Reviewer: Smain C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great app so far #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to open a new room and invite pets to share info. #### Cons The app in my phone takes a lot of storage space probably due to previous files I've shared with my friends --- ### Really satisfied! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is a very cool messenger and collaboration platform for small or big sized businesses. We use it for communication, managing, and just as a company or team group. #### Cons No problems or cons. I really like that software. --- ### In our Element - Overall rating: 5/5 - Reviewer: Elliot H. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Overall experience is positive. The UX of the app is clean and intuitive, which enables the teams to collaborate well. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Element provides our agency with the ability to maintain a truly secure, decentralised communications platform - a vital requirement for the often confidential nature of our work. Element is easy to deploy and use, was up and running in minutes and switching between its desktop application and mobile is seamless. #### Cons None so far! --- ### Secure collaboration for every team - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Multi-platform very convenient and secure messenger. Works great for our business needs. #### Cons Works great, no limitations, reliable and non-expensive solution. --- ### Great team communication for privacy-focused companies - Overall rating: 5/5 - Reviewer: Zach W. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a great chat feature, and I am interested in seeing how companies create federated group chats that often partner together. That could be a neat use-case. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Element is a great tool for a company that's focused on privacy and internal controls. It is easy to use and has a nice UI. #### Cons The key verification is a bit onerous and there are a lot of hoops to jump through to setup. Also, you can not change the color and changing the font style is very unintuitive. --- ### Ensures highly-secure collaboration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used other for free trial - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I guess this is the most secure messenger ever. It's open-source and offers a free plan for personal usage. Great for chatting with friends and relatives, as well as for business comunications. #### Cons I'm fully satisfied with this messaging app. --- Element Reviews, Pros and Cons - 2026 Software Advice