--- title: "Frame.io Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Frame.io. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Frame.io is a good fit for you!" source_url: "https://www.softwareadvice.com/collaboration/frame-io-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Content Collaboration Software](https://www.softwareadvice.com/content-collaboration/) / [Frame.io](https://www.softwareadvice.com/collaboration/frame-io-profile/) / Frame.io Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/collaboration/frame-io-profile/) Reviews [Alternatives](https://www.softwareadvice.com/collaboration/frame-io-profile/alternatives/) # Frame.io User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 80 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 4.1/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 57 reviews (71%) - 4 stars: 17 reviews (21%) - 3 stars: 3 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (4%) ### Most mentioned pros - Easy to deliver concepts, so easy to leave feedback and comments, and very easy to organize. - It is simple and easy for our team to use to make comments on video projects. - Personally, I use Frame.io to share videos with anyone who needs to watch them and give feedback for projects in Adobe Premiere Pro and After Effects, and it's a great resource for the video production team, where members can upload videos to the Frame.io website. ### Most mentioned cons - customer service is terrible if you go over your storage limits (even by accident) they suspend your account and you can't access anything and all your link break - Their support and CS isn't prompt and very helpful, have to troubleshoot a lot yourself. - I have to find the folder i want to put the files in 76 times now...in 2024, how could you make such an underdeveloped app. ## Frame.io customer reviews Showing reviews 1-25 of 80 (page 1). ### Streamling video approvals - Overall rating: 4/5 - Reviewer: Zunaid G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's streamlined internal reviews and feedback really well and allows management to keep an eye on project with varying degrees of involvement. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software helps take out the guesswork of remote approvals with very accurate and visually appealing review software. It also helps you keep track of multiple versions which often can get confusing #### Cons It takes a little bit of figuring out and sometimes clients who can be put off by it because it can look a little overwhelming. --- ### A market leader in video reviewing - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Frame.io is exactly what we needed for a review system. It is easy to get to grips with, easy to share, and easy to collate feedback with. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Frame.io is a super convenient browser-based solution for our video review needs. With a simple emailed link we can request feedback from all relevant stakeholders on multiple files. The timecoding of notes and switching between iterations are essential to the process and are very easily done in the software. The option to also review images also keeps the feedback process for different file types within the one location. #### Cons There is very little to dislike about Frame, other than the occasional desire for more advanced annotation features, such as tracking items or leaving notes over multiple frames. These are almost alway desirable rather than essential though, and certainly done leave the feedback unclear or incomplete. --- ### One of our go-to video sharing softwares, but surprisingly difficult to navigate - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Media Production - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There's a lot of promise here, but I really need a tutorial. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros The single best feature of Frame.io is the ability for reviewers to leave time-coded notes on the project, simply by commenting at the moment they are trying to note. This feature saves us so much time in post, as people typically are off on their time codes when giving in notes. It has all of the features I'd want in a video-sharing site, like password protection. And I like that you can create essentially custom pages for projects to live (as opposed to old school Vimeo). #### Cons Honestly, I found this software to be confusing. There are a lot of bells and whistles to pull and prod, but without someone physically teaching me the software, I couldn't figure it out. My company doesn't have precious time to waste on boarding people onto new software, so I found using Frame.io to be more trouble than it was worth. It was almost like trying to learn Premiere on my own -- there are so many things I could do with the software, but I physically could not figure out how to use it on my own. --- ### Share your video projects with projects related to Premiere Pro or After Effects. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered I've been using the frame for a year and a half, and it has led to more efficiency, love and more collaboration at work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Personally, I use Frame.io to share videos with anyone who needs to watch them and give feedback for projects in Adobe Premiere Pro and After Effects, and it's a great resource for the video production team, where members can upload videos to the Frame.io website. It is also important to know that you can easily access media, add collaborators, participate in a review, upload your timeline for participation, participate in presentation mode, and import annotations directly into your project. You can choose the text color for the video titles, the background color and even the thumbnail you want to appear on the screen. Frame.io builds efficiency and love for work, and communicates faster in terms of videos. #### Cons My only negative point is that I can't say how much time people spent watching the video. If this feature is added, Frame.io will be amazing. --- ### Affordable collaboration platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Animation - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has been great. It's better to get reviews through frame than in person, honestly. Can't recommend it enoguh. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use, how streamlined it is and how it helps organize the assets. I love reviewing/getting reviews here as you can timestamp, or draw over the images. The version stacking options are great as well! #### Cons The amount of team-members per project is limited. The notification settings are a bit of a bother, you can set them up but I always end up missing important notifications. It would be good to be able to set them up by area or sub team. --- ### Level Up from Vimeo - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Frame is an industry leader in the video production space, especially with their forthcoming integrations with Sound Devices and other on set hardware manufacturers to make a seamless transition from set to post production. While there can be quirks to the software, we believe in the trajectory of the company and the fact that they continue to develop features. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Frame has quickly become the standard for sharing internal review links within our organization, making it simple for creatives to get feedback from producers and stakeholders, and then go back and continue working. We love the integration directly with Adobe Premiere, and this has centralized a mess of Vimeo, Dropbox, Webdam, and YouTube links into one single place for gathering feedback. #### Cons One feature that I wish Frame offered would be the ability to embed videos into webpages. This wouldn't always be for live pages on our site, but as we build video content alongside our web designers building pages, I'd like to be able to embed the current version of a video just as a demo. We also have had on-and-off issues with comments not being carried through. --- ### A web app for collaboration in video creation process that will save you a lots of time - Overall rating: 5/5 - Reviewer: Marcos G. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing they have is the integration with Adobe Premiere, which makes it easy to show the videos in progress to my teammates and clients without having to waste time exporting and uploading to other platforms. I can receive the feedback directly and keep working. Not to mention how easy it is to integrate with the folders on our mac to make the workflow even easier. #### Cons Relmente is a great application, very robust and safe, that will surely fulfill all the needs and expectations that you have. In our case we do not continue using it for the prices and the price structure. Being a relatively small company we can not maintain the cost of the investment, even when the results are fantastic. --- ### Great for reviewing videos - Overall rating: 4/5 - Reviewer: ANDREW T. - Verified reviewer: Yes - Industry: Media Production - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been good for reviews and feedback from clients and vendors. I'd recommend to many post production companies. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the comments and reviews being saved by timecode. This works great for when reviewing videos for a video production company I work with. I like coming back to the notes and responding in real time. #### Cons I don't have any large complaints. I like it for reviews and uploading for client and internal review. I wouldn't have any big changes or notes for the software. --- ### Frame has expedited our video editing process - Overall rating: 5/5 - Reviewer: Kalyn H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It is so simple to engage with viewers and gather feedback regarding videos, new people only need to enter their name to make comments with requires minimal effort on their end! #### Cons I don't have any complaints about frame, we love this software! --- ### Makes Team Video Collaboration Easy - Overall rating: 5/5 - Reviewer: Scott F. - Verified reviewer: Yes - Industry: Publishing - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Video collaboration before frame.io was a much bigger job requiring unnecessary meetings and more to get a video approved. Now, the whole process is digital. It's about time—and by that I mean, you will save time using this. Do yourself a favor and take the plunge. You won't regret it, and your team will thank you for simplifying their lives and work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Our company does so much video work, and it's essential we have the ability to collaborate. Frame.io made this process easy and gave us records of people's feedback and approvals on videos. This gave us much needed structure and a written feedback loop on video projects. If you are in the media world, you need this. #### Cons Not much I didn't like about frame.io. Super easy to use. A few of the buttons could be more obvious once inside the site as when you scroll over them, they don't appear clickable, but actually are when you double click. Other than that, stellar experience so far. --- ### A MUST for any production house! - Overall rating: 5/5 - Reviewer: Taylor M. - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered If you make video deliverables, you HAVE to try frame.io. It eliminates the endless chains of emails, uploads to YouTube/Vimeo and wastes everyone's time less. I've been dreaming of a platform like this for YEARS and it's finally here. If you have video deliverables, this is a must-have. It's worth every penny in allowing comments, approvals, the actual final clips, members of your and their team, etc to all live in one place. I would never go back to the old way of getting video to clients ever again. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Frame.io makes it so easy to share video assets with clients, departments or whoever you work with. There are just enough features to make it useful, but no so many that people not familiar with video get overwhelmed. It has easy to use video commenting, approvals, viewing and distribution. The Premiere Pro plugin is a game changer. It lets you see the comments, on the timeline, in REAL time as you're scrubbing though the video. I love how you can upload multiple versions of a video (like v1, then v2, v3) and easily see the changes made between the versions. When someone makes a request within a comment for something to be changed, the Premiere Pro plugin lets you put a checkbox on that comment to let the commenter know you saw/made the change. Upload speeds are fast and videos are ready in full quality FASTER (take less time to process) than when uploading to YouTube. You can upload directly from Premiere Pro/Media Encoder... so you can literally finish the edit and just walk away. Your video will encode, upload to frame.io, and send out emails to let everyone know there is a video to watch or approve. The automated email messages to let the client/people involved know that a video has been uploaded, viewed, commented on, etc are also very useful. The interface is pretty. It's a great value too; you get a lot of features for the money. #### Cons I can't really think of anything negative. I did have a few issues uploading, but this was when the platform was still relatively new and the --- ### Terrible customer service - no bulk export option - stuck for ever - Overall rating: 3/5 - Reviewer: Elie O. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Very poor experience, terrible customer service. no way to bulk export your videos so your stuck with them forever. They try and upsell everyone by suspended your account if you get close to the storage limits. I would stay far away. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Decent platform for hosting videos and providing feedback #### Cons - customer service is terrible - if you go over your storage limits (even by accident) they suspend your account and you can't access anything and all your link break - no way to bulk export your videos --- ### Very efficient and useful communication tool - Overall rating: 5/5 - Reviewer: Nate T. - Industry: Animation - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered This has been a fantastic tool and has worked well to streamline our review process. We’ve drastically reduced the number of in-person reviews in favor of sending Frame IO links that clients can check and comment on attheir convenience. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It makes it super easy to send previews of animations and videos to clients. They can make timecode specific comments right in the tool. I can upload updated versions and maintain organization very easily. It’s very convenient and easy to use from both the production side and the client side of things. #### Cons It can have problems when uploading large numbers of files at once. Email notifications can get out of hand when there are multiple people making comments. --- ### Great software for Video Production remote teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great tool! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Frame.io is the best service for Video Production teams, especially remotely teams. It allow us to have a fast feedback from our customers, and also have a better understanding of client thoughts #### Cons Not the best pricing packages list. Will be great to have a little bit more flexibility. --- ### Boocy's Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Media Production - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the best and fastest video review. It works best on filmmaking since I work in a Media company and has the best storage for videos. #### Cons There's nothing I don't like about this software except recommend it for every graphics person. --- ### ok for collaboration but I found a more intuitive and comprehensive alternative - Overall rating: 4/5 - Reviewer: yas V. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I was invited to use it by the video editor and it was mostly simple to use for a newby. #### Cons I found the markup app more comprehensive and more intuitive to use. The function for versions was also a bit hidden, it took me some time to notice the drop-down for versions. Also, I went around in circles a bittrying to edit a comment. But then, I am no pro, so I might just not have used it properly. --- ### Great tool to cooperate with a team on filming projects - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Frame.io makes it easy to work on video projects in a bigger team, i.e. with internal stakeholders and freelancers/filming agencies. The function to add comments to a specific second of the film is very useful and it and removes the need to exchange emails with comments. It speeds up collaboration and approval process. #### Cons It could have the option to add a graphic element (image) to the comment. --- ### Great for remote creative teams or outsourced videos - Overall rating: 4/5 - Reviewer: Maria C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used other for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros - It's quite easy to use, so perfect if you need somebody who is not "in the field" to review the video and add their comments. - you can stop the video and add notes and comments on that specific time, and others can comment on your note. It makes much easier to keep track of all requests/changes/comments, without going back and forth endless mail threads. - it can be integrated with Adobe Premiere. - Cloud-based, so you can review your videos from literally everywhere. #### Cons - The email notification system can be improved. - Sometimes the comments take a while to appear to other users, which can force you to move the conversation elsewhere if you're in a hurry. --- ### Great for video and file management, less buggy than Dbox - Overall rating: 5/5 - Reviewer: Daniel H. - Verified reviewer: Yes - Industry: Newspapers - Company size: 10000+ employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It definitely did the job. We were introduced by a vendor, and now we are using it internally. We prefer over Dropbox etc. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Great for sending videos that need to play without having to download. Good versioning, commenting etc #### Cons Not free of course. Could have a nicer design. #### Reasons for switching to Frame.io Less buggy, better for the money. --- ### Great way to share working progress - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I can receive clients feedback and upload different versions #### Cons I really like it and for my use, it is great --- ### Frame.io for Filmmakers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered It is intuitive, priced well, and makes it extremely easy to manage multiple projects with team members. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This product makes it extremely easy to navigate long distance project post-production. #### Cons The mobile site is a little difficult to navigate if you need to manage account settings. --- ### Finally an easy way to communicate changes for your video edits - Overall rating: 5/5 - Reviewer: Andrea N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Made it super easy to communicate with video editors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Once I created my account it was very straightforward to use it. I uploaded the videos and started marking the places where edits are needed and I just sent the link to the editor. Honestly, it couldn't have been easier. #### Cons It's really hard to find anything, honestly. It's fast and it just works. The free plan allows me to do what I need. --- ### Video review framed - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros 1) Making videos could not be easier 2) On point feedback of the video #### Cons 1)Storage space and frame rates can be better matched . --- ### Incredibly Convenient Way To Review Videos - Overall rating: 5/5 - Reviewer: Simon L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Used Frame.io to share videos I've created with my team; as well as leave feedback on externally created videos. It's extremely helpful in both cases. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Frame.io enables sharing videos super easily, and best of all - leaving specific comments on these videos in a highly intuitive yet detailed manner. #### Cons I have sometimes heard reports from people I've sent frame.io links to that the audio and video were not synched up at first. On repeat tries, it worked again though. But that's the only negative experience I've had. --- ### Great for Remote Projects/Video Project Management - Overall rating: 4/5 - Reviewer: Shannon G. - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered 4/5 #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The timecode and comment tracking is super helpful, probably the most helpful too. I always ask clients to timecode their edits for me so I can work faster and effectively. This lets them track comments with me and it's as if we are working closely together. #### Cons It's a bit hard to navigate at first. Icons are very small. It's not great for clients who are not tech savvy, but really great for those who are. #### Reasons for choosing Frame.io Pricing and ease of use for clients ## More reviews [Next reviews](https://www.softwareadvice.com/collaboration/frame-io-profile/reviews/?page=2) --- Frame.io Reviews, Pros and Cons - 2026 Software Advice