--- title: "Frame.io Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Frame.io. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Frame.io is a good fit for you!" source_url: "https://www.softwareadvice.com/collaboration/frame-io-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Content Collaboration Software](https://www.softwareadvice.com/content-collaboration/) / [Frame.io](https://www.softwareadvice.com/collaboration/frame-io-profile/) / Frame.io Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/collaboration/frame-io-profile/) Reviews [Alternatives](https://www.softwareadvice.com/collaboration/frame-io-profile/alternatives/) # Frame.io User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 153 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.1/5 - Value for money: 4.1/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 108 reviews (71%) - 4 stars: 35 reviews (23%) - 3 stars: 7 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (2%) ### Most mentioned pros - Easy to deliver concepts, so easy to leave feedback and comments, and very easy to organize. - It is simple and easy for our team to use to make comments on video projects. - Personally, I use Frame.io to share videos with anyone who needs to watch them and give feedback for projects in Adobe Premiere Pro and After Effects, and it's a great resource for the video production team, where members can upload videos to the Frame.io website. ### Most mentioned cons - customer service is terrible if you go over your storage limits (even by accident) they suspend your account and you can't access anything and all your link break - Their support and CS isn't prompt and very helpful, have to troubleshoot a lot yourself. - I have to find the folder i want to put the files in 76 times now...in 2024, how could you make such an underdeveloped app. ## Frame.io customer reviews Showing reviews 1-25 of 153 (page 1). ### Customizable Review Fields and Easy Video Sharing - Overall rating: 5/5 - Reviewer: Lauren H. - Industry: Design - Company size: 201-500 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. easy to collaborate with stakeholders and obtain live time feedback on projects - it used to be that I would need to create a multipage PDF with small images and then the stakeholder would have to add comments with sticky notes - make it hard to track and share - now the process is much more interactive for the stakeholder and easier to locate change requests/selections #### Ratings breakdown - Ease of use: 4/5 #### Pros The ability to customize the fields seen/available to reviewers and the ability to share videos for review and contact sheets. #### Cons that a new link code is created every time you hit share - it is unclear if the client is seeing the same things. --- ### Precise Video Feedback with Draw-On Annotations - Overall rating: 5/5 - Reviewer: Kelsey B. - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: 2-10 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Quicker review of work for a full team and look back on past revisions #### Ratings breakdown - Ease of use: 5/5 #### Pros You can draw on the video clip when giving feedback and get really specific in the comments #### Cons Storage limits are what I like the least --- ### Overwhelming New UI/UX and Annoying Auto-Select Make Navigation Harder - Overall rating: 3/5 - Reviewer: Madeline A. - Verified reviewer: Yes - Industry: Entertainment - Company size: 1001-5000 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Delivering materials easy and efficiently. #### Ratings breakdown - Ease of use: 4/5 #### Pros I can update links that I’ve already sent to people. Also if I change the name of an asset and already sent it on a link, the name will update. #### Cons The new UI/UX update is a bit overwhelming and confusing. I don’t like that when I click into a folder it auto selects it so I have to click twice. --- ### A great place to store video! - Overall rating: 4/5 - Reviewer: Andrew E. - Industry: Financial Services - Company size: 5001-10000 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being able to store my video files for quick reference and easy access has help me to stay more organized. #### Ratings breakdown - Ease of use: 4/5 #### Pros It is a great app and place for reviewing and storing video files. I like that it connects with Premiere Pro and is straightforward to use. #### Cons Feel a little redundant and that it competes with other collaboration and review software like Workfront. My organization has opted to use Workfront to review all materials including video. --- ### Convenient frame.io Workflow for Social Videos - Overall rating: 4/5 - Reviewer: Paige B. - Industry: Graphic Design - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to share videos from colleagues to other coworkers #### Ratings breakdown - Ease of use: 5/5 #### Pros We use frame.io for our social videos and love the convenience of it! #### Cons I don’t dislike anything about it very easy to use --- ### Incredibly User-Friendly—New Use Get It Right Away - Overall rating: 5/5 - Reviewer: Diana S. - Industry: Arts and Crafts - Company size: 51-200 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use it for various people to leave feedback. #### Ratings breakdown - Ease of use: 5/5 #### Pros How user friendly it is. We’ve never had an issue with new users understanding how to use it. #### Cons I can’t think of anything. We haven’t had any issues. --- ### Super Intuitive Review Function That Streamlines Feedback in Premiere - Overall rating: 5/5 - Reviewer: Lillian V. - Industry: Commercial Real Estate - Company size: 10000+ employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Reviewing videos and applying feedback has been really helpful for my workflow. It’s helping me deliver videos faster while keeping the quality higher. #### Ratings breakdown - Ease of use: 5/5 #### Pros The review function is super intuitive. It really helps me receive feedback and apply it directly in Premiere. #### Cons It can be hard to navigate at times, especially when I’m trying to access the Deleted folder. --- ### Easy-to-Use Interface with Great Commenting and Feedback Options - Overall rating: 5/5 - Reviewer: Madison A. - Industry: Sports - Company size: 501-1000 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lots of organizational options. Easy for client feedback, reviews, and download options #### Ratings breakdown - Ease of use: 4/5 #### Pros Easy to use interface. I like the options it has, as well (e.g. comments (also showing order of comments/feedback with reaction/checkmark buttons). #### Cons Some of the newer interface options have too many options? I don't know if that's necessarily a bad thing. But maybe it'd be easier if the options were more organized. --- ### Effortless Client Sharing and Timestamped Feedback, but Limited Free Storage - Overall rating: 5/5 - Reviewer: arie f. - Company size: Self-Employed - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Frame.io solves the issues I had with Google Drive by letting me store all my files in a database without a password and share them easily. #### Pros I use Frame.io to keep my clients’ files in one place, and I like the easy, shareable access without a password. The share links are number one for me because I can send videos to my clients right away, and I also like leaving comments on specific timestamps. I switched from Google Drive for the easier access to share files across devices. Setup was very easy: I used a standard username and password, and then I was ready to go. #### Cons I find the storage limiting. The free version only allows 2 GB. --- ### Effortless File Sharing That Makes Remote Collaboration Easy - Overall rating: 5/5 - Reviewer: Megan D. - Industry: Computer Software - Company size: 51-200 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Everyone at my company works remotely, and there are restrictions on which file-sharing apps we’re allowed to use. Frame.io lets us share large video files, and I really like that it generates a shareable link I can send to anyone—even people without a Frame.io account or anyone outside our organization. #### Ratings breakdown - Ease of use: 5/5 #### Pros It’s an efficient way to share files, and it makes it easy for me to collaborate with my remote team. #### Cons I was initially frustrated with sharing Premiere project files because I had to download all the linked media and then relink everything. However, I recently learned about the Frame.io desktop app, and it seems like it would solve my main issue. --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Higher Education - Company size: 1001-5000 employees The software is particularly useful for making video edits on the go, catering to users who work across devices. A potential issue is the need to log in every time, which could disrupt the editing flow. Full review available after login on Software Advice --- ### Video Director - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Transportation/ Trucking/ Railroad - Company size: 5001-10000 employees The reviewer finds the software to be a helpful and reliable tool for sharing videos during reviews. They noted that the free version's small storage capacity could be a limitation for some users. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 2-10 employees The reviewer appreciates how Frame.io simplifies video feedback by allowing comments at exact timestamps, which enhances communication with their editor. Initial confusion with the timeline and login issues were noted as areas for improvement. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Media Production - Company size: 2-10 employees Frame.io is designed for ease of use, making it suitable for remote color grading and VFX review. However, the lack of unlimited storage may limit its appeal for users with extensive storage needs. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: E-Learning - Company size: 501-1000 employees The software is effective for obtaining and giving detailed feedback on video projects, which aids in the editing process. It can be cumbersome to track comments when multiple versions are involved. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 2-10 employees The software provides an easy interface for sharing footage and collaborating on edits, which improves the review process. However, users may struggle with the cumbersome project organization and folder views. Full review available after login on Software Advice --- ### Senior Video Editor - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 201-500 employees The reviewer appreciates the ease of initial setup and the professional appearance of Frame.io, which aids in client interactions. Despite these strengths, there are concerns about the effectiveness of the project management features. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Higher Education - Company size: 11-50 employees The software is designed for effective collaboration, making it easy for teams to communicate edits and share files without needing extra tools. Users may find the 10-project limit restrictive when handling numerous projects simultaneously. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 11-50 employees Frame.io serves as a centralized hub for asset management and creative collaboration, particularly with Adobe tools. The major limitation is the painfully slow transfer speeds for both uploads and downloads. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees Frame.io provides a straightforward solution for product delivery and client reviews, with easy setup and functionality on government laptops. The reviewer found no issues with the software, indicating a positive experience. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees Users appreciate the straightforward feedback mechanism that sends comments directly to editors, making collaboration smoother. However, the interface for viewing the creative library could be improved for easier version identification. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 10000+ employees The user-friendly design of Frame.io allows for quick adaptation by new users, which is beneficial for team collaboration. The platform excels in sharing assets and receiving detailed feedback, enhancing overall workflow. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Primary/ Secondary Education - Company size: 2-10 employees The reviewer highlighted Frame.io's effectiveness in managing collaboration among colleagues, especially when schedules are hectic. They reported a positive experience with the program and found it to be very helpful. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Public Relations and Communications - Company size: Self-Employed The reviewer appreciates the ability to collaborate with colleagues from anywhere, which is crucial for their work. They noted that a high-speed internet connection is essential for processing some features effectively. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Medical Devices - Company size: Self-Employed The reviewer appreciates the software's simplicity and effective file sharing capabilities. They expressed a desire for more detailed viewer metadata to better understand engagement with shared content. Full review available after login on Software Advice ---