About Google Workspace

Google Workspace (formerly G Suite) is a cloud-based suite of collaboration and document management tools designed to help businesses manage video meetings, presentations, multi-person video calls and live streaming. Key features include access control, real-time chat, presentation streaming, two-way audio and video, private chat, calendar management, real-time editing, mobile access and content management.

Teams using Google Workspace can set up meetings and share links with staff members, clients or customers to facilitate communication for increased productivity. Participants can join meetings directly from a Google Calendar event or an email invite that includes all details about the event. Additionally, it offers a dial-in functionality, which enables empl...


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8,703 Reviews of Google Workspace

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(281)

281

4 stars

(80)

80

3 stars

(3)

3

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 8703 results

April 2021

User Profile Picture

Suzannah from Digi Telecommunications

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

April 2021

Best with document collaboration

This software is my solutions for most of my work problem. It can do everything that my work need, like communication, document creation, collaborations and cloud storing. The security imposed to this software is very reliable and i have never afraid my data will be leaked from this software.

Pros

By using a single registration of google account, i can access various type of software that are under Google Workspace. Working with my colleague in collaborating a document that we work together is really efficient with this software, as both of us have the a permission to access and edit the document and we can edit the document at the same time.

Cons

There are not much that i can ask more for this software, as i think they has doing a very good job in constructing this workspace. Thing that i think they should improve is the customer support. Is is very difficult get hold of them, and the email that i has sent are left unanswered for days if not weeks.

Reasons for Switching to Google Workspace

Google Workspace has everything that i need for my work and more reliable.

March 2021

User Profile Picture

Mindy from Mindy Iannelli, LLC

Verified Reviewer

Company Size: 1 employee

Industry: Graphic Design

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Necessary part of my business

I use Google Workspace primarily for email and Google Drive. I do use a lot of space on the drive and I share different files and folders with many different people. This is extremely important in my line of work, as I'm also sharing files and collaborating with clients and teammates.

Pros

Using my multiple email addresses in one place is extremely important for me. I am able to use all of my email addresses and sort them as necessary into different folders, which makes life so much easier, rather than having to login to separate inboxes.

Cons

I wish that it was easier to have it respond from the email it was sent to. I can check multiple emails in one Workspace account, but when I reply it comes from my main email, unlike when you set them up separately in Gmail - I feel that system works better for multiple emails.

Reasons for Switching to Google Workspace

It got to the point with Dropbox that I could not use it to share files and folders with others because they were always running out of space on their dropbox, and even though I had a paid plan and more space, the people I wanted to share with needed space in order to collaborate. Since then Dropbox has added the request file feature, but that only gets files to me, and I do need to share folders with others.

December 2018

Michael from Whitehall Central School District

Company Size: 201-500 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

5.0

December 2018

G Suite - The New Standard for Education

Google is awesome. Google Sucks. Google changes things at random, because they think they know better than you. Google's project vision often excludes we the user. They have plans for one application, so you won't get a feature in another. They intend to replace something, so you can just do without while we work on it, to later discontinue it. But G-Suite works. It's awesome for email. It has a terrific set of applications that are becoming mainstream enough that I get less and less shouts at for it not being office. Google Drive is great, as a last bastion of storage for when someone loses their documents. The configurations of various apps for users is awesome for most of the Google Apps (if they have been blessed to give you such settings). Do I recommend it? Absolutely. It's a necessity in a Google Education district. Would I use it for email even If I wasn't? Yes I sure would. The rest of the options, iffy.

Pros

G Suite, a powerful collection of Googles Utilities wrapped up in a business-centric manageable cloud (for in our case, Education). There is a large amount of customization available based upon users by OU, which can trickle down into Chromebook management, and more. Quick alias support for name changes. Extra Routing steps for email if you wish (route through your own filters, or a second route for internal archiving). Enable / Disable GSuite apps based upon OU. And configurations based upon such. Password Syncs with Active Directory (requires an install on a password management server). User Sync with Active Directry (requires another install on a directory server).

Cons

G Suite is excellent. But G Suite does suffer some flaws. The management interface is SLOW. I cannot underscore this enough. Antique "Active Directory Users and Computers" is like lightning compared to using the management interface. The mangaement inferface tends to forget your log-ins mid stream, it doesn't remember where you were, and your attempted setting change wasn't set. Don't forget. Some interfaces hide the save button (seemingly...). Other settings are saved on click (lack of consistency). New features are often bleeding edge, but also sometimes completely excluded because "it's not for business customers"? Restrict "Hangouts" for some users? No... you cannot, you have to use "Hangouts Chat" because that's the business client, but that doesn't integrate into email.

January 2021

Bex from Redeemer Center for Life

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

1.0

Functionality

5.0

January 2021

Collaboration in Non-Profit Setting

We couldn't function without Google Workspace, but it's not without it's flaws. I particularly wish there was better support options!

Pros

Google Workspace offers an amazing ability to collaborate with my colleagues. Particularly right now, as we all work from home, being able to edit documents together, write comments, share new versions, organize many files, and more has increased our online collaboration and therefore improved the quality of our work.

Cons

I find Google's support pretty challenging to use. When I run into challenges, particularly with formatting documents I've uploaded as a PDF and want to edit in Google Documents, I am rarely able to resolve my issue with advice from their support page. I find it hard to ask questions and get useful results back, so I either end up working around the issue or seeking advice from informal platforms. Additionally, I don't love their task management options. It's not as collaborative or user-friendly as other products.

Reasons for Choosing Google Workspace

We chose Google over Dropbox because it's easier to collaboratively edit documents and files.

February 2021

User Profile Picture

Bart from Accurat

Verified Reviewer

Company Size: 2-10 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

February 2021

The easy all-in-one collaboration suite

Google Workspace is an affordable solution for our team to make sure we can focus on the job and have everything at our disposal without the need for an IT team to manage our infrastructure or account management.

Pros

Google Workspace was our go-to-choice when moving away from a Microsoft environment. It allows us, like no other of its competitors to: 1) collaborate with ease As we work together on documents all the time, it is really easy to have Google's suite of tools at our disposal with a generous amount of data. 2) setup & onboard new users without hassle Adding new users, even temporary account for students is really easy. Sharing previous docs, an onboarding map and the likes is done with almost no effort. 3) manage rights & permissions Managing users and adding them to subsidiaries or managing individual rights is straightforward.

Cons

At first, the 100% webbased solution, was not fully trusted for users when going offline. But Google has come a long way improving towards a solution that works perfectly on and offline. Chromebooks that enter the domain are treated automatically as 'managed' by the organisation, which limits some functionalities even when this is not intended. It is a minor downside however and actually makes sense to do it this way.

Reasons for Choosing Google Workspace

We were already using google products for some time without the workspace behind it. Switching to full time use was the most natural choice.