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GoTo Meeting vs RingCentral Video
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.4 / 5
Value for Money
4.3 / 5
4.3 / 5
Customer Support
4.3 / 5
4.3 / 5
Functionality
4.4 / 5
4.3 / 5
Last Review Written
March 26, 2025
February 27, 2025
Pros/Cons
Pros
- Overall I am happy with the ease of use of this product. GoToMeeting offers a very user friendly experience for an affordable price.
- The user interface is great and fun to use and navigate and you can customize it to suit your needs. It caters to both users and non-users and you can send a link to non-users to join a meeting.
- I love the tool when it's working. It provides all of the meeting features, resolves bandwidth concerns and builds an ability to build community for those who are not behind any significant firewalls.
Cons
- Horrible... run, just run, customer service is horrible. I talked to 2 managers who were supposed to fix this issue but never did.
- From the first time I called, they refused to consider that the problem could be with them and insisted it was with PayPal.
- Sometimes in the group call when using the group chat it is very annoying to open chat box over and over again as after sometime it collapse automatically.
Pros
- Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
- The IM functionality is great and well integrated. Our people from all over the country love it and have been able to save a lot of time on conference calls.
- Janna was my technical support representative and she was excellent. She had a great attitude.
Cons
- It's very confusing when signing up new staff as it appears you will be charged at the beginning of the process.
- Pricing structure is confusing. You also must download the app in order to use this software.
- At first, it was hard for me to determine if my mic was on/off and same with my camera.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
