About Hightail

Hightail is a collaboration platform that enables businesses to streamline processes related to file sharing, project management, feedback collection or response and more. It provides mobile applications for Android and iOS devices, allowing professionals to preview files, upload images/videos and receive real-time notifications, even from remote locations.

Hightail helps enterprises share large files, track download/delivery status, set up expiration dates and secure documents using passwords and 256-bit AES encryption capabilities. Users can communicate with team members in real-time, assign follow-ups/due dates to track accountability and add proofing annotations as per individual requirements. Additionally, managers can track team progress, comments, live...


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Supported Operating System(s):

Web browser (OS agnostic)

268 Reviews of Hightail

Average User Ratings

Overall

4.42 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(183)

183

4 stars

(51)

51

3 stars

(11)

11

2 stars

(10)

10

1 stars

(13)

13

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 268 results

April 2019

Macylyna from DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY (DeKUT)

Verified Reviewer

Company Size: 201-500 employees

Industry: Higher Education

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

April 2019

My Review on Hightail

This software has allowed us to securely send large emails.It is easy to use and has a nice user friendly interface.

Pros

One thing that excites me the most about hightail is the security feature it has. With the tool one can protect the file from unwanted third party by having document password that are only accessible by the intended recipient. With the tool one is also able to track email from who, where and when the email was downloaded. Another thing that excites me is the ability to share large files. This is one of the key thing that made us purchase this tool. With it you are able to compress large document and send them easily. The other parties in the receiving end are also able to download it easily and fast.

Cons

I hate that the links shared expires very quickly. The support team is also not interactive.

November 2019

Sheila from Sunny Graphic Design

Verified Reviewer

Company Size: 1 employee

Industry: Graphic Design

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

November 2019

I'm not too crazy about Hightail

Hightail has some really awesome customer service. Other than that, I feel there are other cloud storage and file sharing applications that are more superior.

Pros

I like that you have a custom link through which your clients or anyone can upload large files to send to you. Likewise, you are able to send professional looking emails with links for your clients to download large files you send to them.

Cons

I was never really able to get the files I stored in the cloud to sync in my local computer drive, so I lost quite a bit of files. I found Hightail more pricier than it needs to be. They used to be great when they were YouSendIt, but once they merged with Hightail, I feel the quality of the product diminished a bit. I didn't like that they do not provide a file preview. So I have to download several photo files to find the picture I'm looking for.

Reasons for Choosing Hightail

I actually ended up going with Google Drive and Dropbox as my choices. I ended my Hightail Subscription because Hightail was not as easy to navigate, it never really synced properly with my computer, and I like the functionality of Drive and Dropbox better. Plus, way more people use those services. So they are able to add the files I share with them directly into their own folders.

April 2020

Josh from Vossler Media Group

Verified Reviewer

Company Size: 11-50 employees

Industry: Media Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

3.0

April 2020

Good if using paid plan

I use Hightail every week for delivering assets to clients. The storage side of Hightail is less appealing, in comparison to OneDrive, Dropbox or Google Drive. I would prefer to exclusively use Hightail for large file sending.

Pros

I really enjoy the simple and fast upload speeds for sending files, which seems to be much faster than other file sending services.

Cons

The file delivery limits make it challenging for sending video assets, which tend to be more than 25GB. Other services are just fine for sending a final deliverable, which are generally <1GB, but to pay a monthly service for file sending, I'd expect there to be an higher cap than 25GB for the Pro version.

August 2017

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

2.0

Value for money

2.0

Customer support

1.0

Functionality

2.0

August 2017

Narrowing of Features and Declining Value

Pros

You can set up a linked folder on your machine that syncs with Hightail. Back in the day (prior to August, 2017) this formed an ideal platform for disseminating content as you could grab download links and include them in your own communications.

Cons

Hightail has recently adopted a typical self-focused millennial mindset of tunnel-visioned genius: focusing on an increasingly narrow range of cool stuff and killing off highly practical features without pausing to think about the spectrum of their users. If the HT people have a favorite way of working, they think that everyone works just like they do. As of the most recent downgrade, it is no longer possible to copy download links for files. If you need to send a business email with multiple download links and other content, you're now out of luck, as the only option is to use Hightail's interface to send an email with one (concealed) link. My needs include the ability to send multiple download links to my dealers and prospective dealers - everything from canned social media content to a range of literature and photos. If, for example, a dealer is setting up a website and needs logos, product shots and text files, I can no longer just send out an email with the links to the files on Hightail. Overnight they have unthinkingly destroyed my once routine means of distributing a huge amount of content to our dealers and prospects across the U.S. In a single, narrow-mined stroke, the value of Hightail to my company has vanished overnight. This was a totally brainless move. I suggest that people look for a better solution.

February 2020

David from Pioneer Container Corp

Verified Reviewer

Company Size: 51-200 employees

Industry: Printing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

February 2020

Good option for sharing large files

HighTail allows me to send large files efficiently to clients or suppliers. Since I deal with artwork design and production each and every day I really need an safe, fast and effective way to share files whether they be large proofs or final files for print/web production. HighTail generally suits my needs.

Pros

I like that I can share large files with my clients on a piece of software that lives on my computer rather than using an online service where I upload the file via a web browser. I feel it is a more secure process when using an app as opposed to using a service such as WeTransfer. I consider the free version to be a great tool that is less troublesome than dropbox.

Cons

While I consider the free version to be a great tool, I do believe that the paid version is a bit on the expensive side for my level of use. I consistently use HighTail, but not enough to justify a monthly subscription. If I run into limits on what I can upload for free, I will then move to another free alternative that has less restritive file size limits such as WeTransfer.

Reasons for Choosing Hightail

I liked HighTail's interface better than DropBox. I had also used Yousendit for years so I was very familiar with the format.