HipChat Software


 

HipChat is a cloud-based collaboration solution that allows teams to connect to chat messengers and video chats in order to facilitate group communication. It is primarily designed for technology and media domain.

HipChat enables users to share screens with colleagues to foster collaboration in real time. Users can drag-and-drop files from desktops or online drives to share with colleagues. It also offers the ability to create multiple chat rooms for teams or clients, send alerts and chat invitations in the form of message notifications and screen popups.

Hipchat allows admins to add and delete users from a particular chat room, change user roles, manage credential security and more. The admin can also enable and disable selected features within a chat room, set file sharing restrictions for users and more. The solution integrates with third-party applications such as JIRA, Bitbucket, GitHub and Zendesk.

It is priced on an annual subscription basis.

 

HipChat - Team-wide collaboration
 
  • HipChat - Team-wide collaboration
    Team-wide collaboration
  • HipChat - Social networking
    Social networking
  • HipChat - Third-party integration
    Third-party integration
  • HipChat - Video conferencing
    Video conferencing
  • HipChat - Mobile access
    Mobile access
Supported Operating System(s):
Windows 7, Mac OS, Linux, Web browser (OS agnostic), Windows 8

309 Reviews of HipChat

 

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Software Advice Reviews (31)
More Reviews (278)

Showing 1-20 of 31

John from 2600Hz
Specialty: IT/software
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

A full featured and easy to integrate with Team Chat App

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

For starters stock emoji game is strong. The ability to easily and programatically turn up anonymous private rooms for customers is huge. This is something lacking in almost every other competitive product. APIs are easy to use. Tons of third party integrations so you can easily alert, monitor, and notify from all your apps.

Cons

Not too many gripes apart form service interruptions which can be frustrating, but also things happen and just helps to have backup communication methods in distributed workforces.

Review Source
 
 

Rachel from Legal Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

HipChat is an effective and easy to use messaging system.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I really like the layout of HipChat and the ability to monitor and/or access different rooms. The software is very helpful when working on multiple projects at the same time. The app also works really well.

Cons

As a user, I have not had any issues with the software. It's the best messaging system that I have used thus far.

Review Source
 
 

Lynn from Dish Networks
Specialty: Media
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Hipchat improves collaboration

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Valuable tool for the working professionals.

Pros

Hipchat provides the ability to instantly collaborate with colleagues anywhere in the world to communicate information, ask questions, or disseminate information to a group. The ability to add images and send formatted code snippets adds significant value to this product.

Cons

It would be nice its it had more skins than just the light and dark. The information with the dark skin is difficult to read. One other minor issue is that it will sometimes lose network connection and you have to restart it to get the connection back.

Review Source
 
 

Varun from Pereless Systems
Specialty: IT/software
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great collaboration tool for small business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We use Hipchat every day during work hours to keep the whole team involved. You can start different chats and easily manage talking to a team that may be distributed.

Cons

Right now there we don't really have any cons for Hipchat. It's great for a small team that needs to keep collaboration frequent.

Review Source
 
 

Angela from ATS OnDemand
Specialty: IT/software
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easy to use collaborative platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software is fantastic. We use it every day in company chats. No matter employees who are remote or in office, it allows for quick and easy communication. It's simple to set up and simple to use. I would recommend this software to any small business.

Review Source
 
 

Johanna from SugarCRM
Specialty: IT/software
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Easy, fun tool for team communication & collaboration!

Ease-of-use

Functionality

Product Quality

Customer Support

HipChat is one of the easiest, best tools for team collaboration and instant messaging. Reliable, intuitive and offers some customizations.

Pros

Very simple to use, intuitive (for the most part), offers calling ability (very useful for international teams), easy file sharing, etc. Also offers fun emojis that every team can customize and add their own. Overall very good reliability, and very efficient tool.

Cons

Sometimes HipChat logs you out accidentally/automatically, with no notification (until you switch back to tab) which is annoying. Calling can sometimes have minor connectivity issues, but for the most part is stable. Customization and functionalities could be improved by adding more options (like sorting chats easier, etc.)

Review Source
 
 

Matt from Keller Williams
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Hip Chat is just a Poor copy of slack

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

HipChat does have some good integrations and does function as a basic collaboration tool. It has decent customizations and allows for multiple teams to collaborate. It also is a closely tied to JIRA with can be useful when discussing deployments.

Cons

Overall it seems like HipChat is just banking that you will use it because you use JIRA. We have found Slack to be more flexible and it drives higher user engagement internally which is the most important metric when launching a new collaboration platform.

Review Source
 
 

Morgan from ATS OnDemand
Specialty: HR
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great Small business software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software is great for communicating around the office. We have chats going all day long with remote workers. It's a very smart choice for small businesses who collaborate and may not be side by side.

Cons

There are no functionality cons that I can think of. Some of our team members like to send back emojis and we'd love to see Bitmoji added to the software. It would personalize use much further!

Review Source
 
 

Joseph from TinyCo
Specialty: Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

HipChat Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I really liked how it was integrated with Jira. It made tracking tickets and updates easy. Chatting with others was straightforward and easy.

Cons

My only gripe with Jira is that there was a cap on creating emoticons. I really enjoyed being able to make emojis.

Review Source
 
 

Edward from Rosetta Stone
Specialty: Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Competent Chat Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It does meet organizational needs in terms of allowing people to communicate and transfer files easily.

Cons

The functionality is redundant of other products that most businesses already have access to, so the value-add (other than having managers be able to see your chat activity) is unclear.

Review Source
 
 

JC from Podcast of Basketball
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great for large teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Many ways to access. iPhone/iPad app is great, web app works well. The ability to create different rooms is fantastic.

Cons

Needs more notification customization. Certain rooms could use more options or a way to create windows when you want notifications

Review Source
 
 

Josh from Ron Turley Associates, Inc.
Specialty: IT/software
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great Team Collaboration tool, especially if used with other tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Clean, easy to use, great integrations with other tools. Love the gif/emoji extensions to add personality to your chats with coworkers, and the ability to leverage the API to write to rooms.

Cons

Unable to use the API to message users directly. Would have liked to notify users from other tools like infusionsoft when new contacts were added, etc.

 
 

Sanjeev from damco solutions
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Good for team comunication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We used this project with the integration of JIRA. This is same as other software but the unique ness is we can directly link the task during the chat. we can to on to one of group chat as well

Cons

This tool is only work with the JIRA integration. we tried it to use externally but did not get success.

 
 

Dev from Damco solutions
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Best project discussion tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

WE can use this tool for chatting purpose. If you are working with JIRA then its best option for internal discussions. Because project specific people will be there.

Cons

As per my experience, some feature which available in other chat app not available in hipchat. Other than its very fine.

 
 

Rebecca from Pinnacle Group
Specialty: Professional services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Helpful Interoffice Chat System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easily chat with other team members individually and in groups.
Ability to use on your computer and phone is a huge plus.
I really like that when away, I receive an email as well. This helps me to more quickly respond to needs that I would have otherwise missed.

Cons

The history is not very long on the version we have so the search feature is not helpful and we have to save important information in multiple places.

 
 

Rick from Daxko
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Transformed how we communicate & makes remote team member's accessible

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have not used Hipchat competitors extensively so I cannot compare features or anything like that, but I would say I am very satisfied with Hipchat. I work remotely and find that I use hipchat more often than one on one conversations even when I'm in the office.

Pros

Creating a new room for multi-person semi-private conversations is simple. I use the search capabilities all the time to find previous conversations. It works well.

Cons

Every so often they experience down time. We haven't been too disrupted by that though. Alerts seem to be confused when using both the desktop app and mobile app. There will be times when messages go unnoticed for days because hipchat didn't properly alert the recipient. A simple email or resending the chat message alleviates the problem.

 
 

Davinder from Damco
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Great for business use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Hipchat so much easy to have a quick conversation with multiple people within company.Get notified with in-app, email, SMS, and mobile push notifications.
We are using three product together JIRA, confluence and Hipchat . This is nice combination

Cons

I think if you work with hipchat the say no for Cons. just have issue with video call. Emotions are very less

 
 

Antoniana from North Atlantic Treaty Organisation (NATO)
Specialty: Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

I love HipChat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

. Rooms for every departments within company and ability to invite users.

. Task control and more efficient development process.

Pros

The user experience with HipChat is excellent! It uses an elegant, clean UI design that helps interact with chats in an intuitive way. The chat timeline is excellent, the user status is easy to understand and sharing files and have web cam chats is easy as pie. Plus, the application has an iOS app version and a web-based version, which brings the same level of UI simplicity.

Cons

This is annoying, as I have 4-5 teams, and again manually i'm searching for these rooms to join.Otherwise it is the best.

 
 

Priyanka from Pinaki Technology
Specialty: HR
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2017

April 2017

Used Hipchat for team discussions and coordination

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to use this as a end to end communication system.
Real time integration with other tools like Jira,Confluence etc.
Ability to create rooms for specific discussions.

Cons

Voice call options can be improved, ability to share large files over chat will be an added advantage.
Video call options can be added.

 
 

ERIC from ATLASSIAN
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Easiest Collaboration Tool EVAR!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, great for no setup video conferencing, love the emoticons!
Also great for group or team chats

Cons

NONE at all, If anything it lacks in notoriety compared to competitors, and that slows customer adoption.

 
 
 
Showing 1-20 of 278

Bryan from PrestoSports

July 2018

July 2018

We used this for our work communications for several years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like the emoticons that they have, it makes it fun to communicate with coworkers. The rooms are easy to set up as well and you can do various things like phone calls and video chats.

Cons

It has many updates, and sometimes the software will freeze up when using it or chats will stay in a state of limbo.

Review Source: Capterra
 

Steven from 648 Media

July 2018

July 2018

Perfect for Inter-company Communication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allowed for ease of communication throughout different departments within our company. Can easily communicate with an individual, or create groups/rooms depending on a project or department.

Cons

Would be great if HipChat could add more communication features. Screen Sharing, Video Chatting, and Group Video chatting would all be great features.

Review Source: Capterra
 

Piotr from NewVoiceMedia
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Simple, without bells and whistles

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a good app for text collaboration, sending links, sharing files etc. However, the app seems a bit out of date and heavy. This app is going to be replaced by Stride and this appears to be a much better option.

Pros

Makes collaboration simple
Has a mobile app
Has a web app
Allows to install integrations
Allows to have video meetings

Cons

Video meetings consume a lot of resources
HipChat sometimes just logs you out without any reason
App seems out of date and clunky

Review Source: Capterra
 

Luis from Arturo Michelena University

July 2018

July 2018

A good chat system, although with problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros


For my day to day as a student, HipChat has turned out to be an interesting alternative to keep in touch with my friends, but also with my teachers. The application has an excellent system of sending data and documents, which come out and are received instantly, thus allowing you to always have a fluent chat between friends, family or teachers. Also with the latest updates have implemented different gifs and emoticons that help keep the conversation fun with your friends. As a bonus, I think that HipChat has a very comfortable, simple and sober interface, making it an easy to use program, and very easy to understand the first time. Making anyone know how to comfortably use the chats and all the functions it offers.

Cons

Although the mobile application offers instant synchronization with the desktop app, if it is true that it does not feel as comfortable as your desktop version. You have to lock in a lot more, to suddenly close the chats and when looking for old conversations, you use too many phone resources, because it makes it quite uncomfortable to move through the application.

Review Source: Capterra
 

Anjali from N. Pvt.ltd.

July 2018

July 2018

Average and limited features, though many integrations are possible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

A lot of integrations with third party plugins are provided in this software.
Easy to find invite team members
Easy to create groups
Support for open channels

Cons

Limited history maintenance only 8 days.
Reply option unavailable
You have to use some quote shortcut to reply to particular line.
Issues with desktop app.sometime chat is lost.

Review Source: Capterra
 

Sandra from Kforce Inc
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2018

July 2018

Simple to use,clean interface and gets job done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

Hipchat is intuitive and has been handy for connecting with every member of my team at work.Eliminating the need to put a call through to them ,walk up to their desk or send an email.
I like the emojis on Hipchat and I have always used them to add a bit of life to my chats with team members. There is also the ability to create chats into different groups ,depending on who and whom is involved in a particular project.

Cons

Notifications on hipchat have sometime been undependable . There have been occasions in time past when I have failed to receive a notification on Hipchat when one of my rooms was updated.

Review Source: Capterra
 

Jason from My Costa Rica
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great Office Chat Solution!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Internal Chat where employees can stay focused.

Pros

We used to use SKYPE a lot, but the problem with that was that employees would be chatting with their friends and family. With HipChat we can close the chats for just our office. It is also nice to create different rooms based on topics.

Cons

Don't really have any complaints. It's pretty straight forward. Sometimes it is hard to add and remove employees, modify settings - but not impossible!

Review Source: Capterra
 


July 2018

July 2018

Slow, crashes often, lagging Slack, but much cheaper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Cheaper than Slack
- Decent if you're using other atlassian products
- Has general parity with most slack and competitor products

Cons

- Unstable - crashes often once you hit critical mass of > 500 concurrent users and many integrations
- less integrations than slack
- Less features generally speaking, less intuitive to use than slack

Review Source: Capterra
 


July 2018

July 2018

Nice tool for team coordination

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It allows app for all platforms including windows and mac. HipChat allows users to create private/public room and they can collaborate there. Rooms can be for specific topic discussion. Room video call is a nice feature. It allows integration with many third party plugins.

Cons

Search need to be improved when using desktop application. I would love to see more emojis and more plugins.

Review Source: Capterra
 

Jenna from PERQ
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

We use HipChat for internal communication/chatting between colleagues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that we're able to create 'room's aka groups for group chatting. It makes it very easy to communicate between a team, as well as still having the functionality to communication one to one. You can also send attachments and the mobile app is extremely easy to use!!

Cons

I don't really have any cons on the product. It would be neat if it automatically signed on when my computer turned on but I'm sure that it doesn't due to safety concerns.

Review Source: Capterra
 

Corey from Faith Lutheran Church
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Hipchat makes it easy to chat with people around the office! Really enjoy ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps staying in contact with a large office staff easy and quick.

Pros

It's literally like instant messenger. It's awesome. And even if the person is in another time zone you can know what time is there. I love the ability to have one on one or group chats.

Cons

I haven't really ran into much I wasn't able to do. I wish you were able to do use emojis a little bit easier.

Review Source: Capterra
 

Matt from OTC Markets Group

July 2018

July 2018

Just OK

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- intuitive UI and navigation
- good Room feature for group chats
- easy administration
- allows you to export chat history easily for archival purposes

Cons

- inconsistent notifications
- RAM hog
- buggy on Windows
- not quite enterprise deployment/version control friendly
- expensive compared to some other options

Review Source: Capterra
 


July 2018

July 2018

Improved office communication and project discussions drastically

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

My office moved over to Hipchat from Skype for in office instant messaging, as well as communicating with various heads in other departments about projects on the go.
Coming from Skype, Hipchat was a dream - simple interface that could be used on mobile as well, @'s, etc. Worked every time, never had an issue.

Cons

There was a bit of a learning curve as we were all coming off Skype which we were so used to.
We sometimes couldn't log in in the morning. Waiting was the only solution to this, as well as using each others accounts

Review Source: Capterra
 

Lindsay from Hays

July 2018

July 2018

Ugh

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Have only used this for work. I prefer Skype or Slack over Hipchat any day!!! There seem to be so many bugs on the mobile app.

Cons

When you hit the notifications it is so slow to load. You have to wait for the conversation to load before you can reply.

Review Source: Capterra
 


July 2018

July 2018

I'd rather just use something else

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It's simple to use - it's just like IRC or any other chatroom so the learning curve is pretty flat.

Cons

It's too generic and there are other better implemented alternatives like Discord or Slack. There is nothing in Hipchat that ever made me go "Oh, that's useful!" It's just... meh.

Review Source: Capterra
 

Kinga from Sotrender
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

A nice communicator, but...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

HipChat is easy to manage and maintain, and gives you simple possibilities of having some channels and chats with coworkers. File attachment solutions are ok, but nothing spectacular.

Cons

The mobile app doesn't work well on iOS, and the search engine within HipChat doesn't deliver precise results.

Review Source: GetApp
 

Jahiezer from Apok, C.A.

June 2018

June 2018

simple and very useful for business meetings

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
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Quality
Support

help the team to keep in touch in all the projects we are on and this actually improve our production by get the works do not more quickly

Pros

this app help me and my team to keep a real time following of our individual works with the screen share tool. The UI is really nice, easy and simple to understand all the features. My team and i works with dropbox so is a big pro that hipchat provide the interface for this to apps works almost together

Cons

Some of my coworkers experimithins some bugs in they android system cellphones, that cost some time for us some times, but nothin serius. Also the price is not the best in market, with this app you must pay for some functions that you can find for free

Review Source: Capterra
 


June 2018

June 2018

Organized Group Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Organization, personalization and ability to create various rooms for different organizational tiers.

Pros

The search feature and permission settings for each chat room. Love the updates to User interface, visually appealing, and streamlined. I like how all of the chats rooms are arranged in the left column. I love the option to download my own emoticons. It keeps work and personal chat fun and engaging.

Cons

I sometimes miss the 1-1 chats. Notification (sound and color) should be more prominent and distinct. Sound notification can become slightly annoying, but the settings can be changed.

Review Source: Capterra
 

alonzo from Aerofit

June 2018

June 2018

Good software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is very easy to use, you can easily add participants to join chat rooms and create multiple chats. The price is the best part, it's CHEAP

Cons

Even though there is multiple features that distinguish this software from others, there is still some which are free that have the same capabilities as Hipchat.

Review Source: Capterra
 


June 2018

June 2018

I used this as a internal chat at a previous employer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to perform my job more efficiently while staying in contact with those that I worked with. Both coworkers on my team, Leadership in the workplace, and people in other departments.

Pros

This chat is very easy to use. I used it at a place I used to work. When I started we were using another chat system and a few months in we switched over to HipChat. The change was very simple for the 500+ employees and we were able to continue without skipping a beat. I enjoyed using it. It was easy to find other employees and create direct messages to people in other departments. The layout is great and easy to understand. I suspect it to be very easy for anyone to get the hang of once given very little time to use it.

Cons

Since I was not involved with purchasing, the setup, or support for this product I cannot attest to that. That may be why I have nothing to say about it.

Review Source: Capterra