HipChat Software


 

HipChat is a cloud-based collaboration solution that allows teams to connect to chat messengers and video chats in order to facilitate group communication. It is primarily designed for technology and media domain.

HipChat enables users to share screens with colleagues to foster collaboration in real time. Users can drag-and-drop files from desktops or online drives to share with colleagues. It also offers the ability to create multiple chat rooms for teams or clients, send alerts and chat invitations in the form of message notifications and screen popups.

Hipchat allows admins to add and delete users from a particular chat room, change user roles, manage credential security and more. The admin can also enable and disable selected features within a chat room, set file sharing restrictions for users and more. The solution integrates with third-party applications such as JIRA, Bitbucket, GitHub and Zendesk.

It is priced on an annual subscription basis.

 

HipChat - Team-wide collaboration
 
  • HipChat - Team-wide collaboration
    Team-wide collaboration
  • HipChat - Social networking
    Social networking
  • HipChat - Third-party integration
    Third-party integration
  • HipChat - Video conferencing
    Video conferencing
  • HipChat - Mobile access
    Mobile access
Supported Operating System(s):
Windows 7, Mac OS, Linux, Web browser (OS agnostic), Windows 8

262 Reviews of HipChat

 

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Software Advice Reviews (31)
More Reviews (231)

Showing 1-20 of 31

John from 2600Hz
Specialty: IT/software
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

A full featured and easy to integrate with Team Chat App

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

For starters stock emoji game is strong. The ability to easily and programatically turn up anonymous private rooms for customers is huge. This is something lacking in almost every other competitive product. APIs are easy to use. Tons of third party integrations so you can easily alert, monitor, and notify from all your apps.

Cons

Not too many gripes apart form service interruptions which can be frustrating, but also things happen and just helps to have backup communication methods in distributed workforces.

Review Source
 
 

Rachel from Legal Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

HipChat is an effective and easy to use messaging system.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I really like the layout of HipChat and the ability to monitor and/or access different rooms. The software is very helpful when working on multiple projects at the same time. The app also works really well.

Cons

As a user, I have not had any issues with the software. It's the best messaging system that I have used thus far.

Review Source
 
 

Lynn from Dish Networks
Specialty: Media
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Hipchat improves collaboration

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Valuable tool for the working professionals.

Pros

Hipchat provides the ability to instantly collaborate with colleagues anywhere in the world to communicate information, ask questions, or disseminate information to a group. The ability to add images and send formatted code snippets adds significant value to this product.

Cons

It would be nice its it had more skins than just the light and dark. The information with the dark skin is difficult to read. One other minor issue is that it will sometimes lose network connection and you have to restart it to get the connection back.

Review Source
 
 

Varun from Pereless Systems
Specialty: IT/software
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great collaboration tool for small business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

We use Hipchat every day during work hours to keep the whole team involved. You can start different chats and easily manage talking to a team that may be distributed.

Cons

Right now there we don't really have any cons for Hipchat. It's great for a small team that needs to keep collaboration frequent.

Review Source
 
 

Angela from ATS OnDemand
Specialty: IT/software
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Easy to use collaborative platform

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software is fantastic. We use it every day in company chats. No matter employees who are remote or in office, it allows for quick and easy communication. It's simple to set up and simple to use. I would recommend this software to any small business.

Review Source
 
 

Johanna from SugarCRM
Specialty: IT/software
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Easy, fun tool for team communication & collaboration!

Ease-of-use

Functionality

Product Quality

Customer Support

HipChat is one of the easiest, best tools for team collaboration and instant messaging. Reliable, intuitive and offers some customizations.

Pros

Very simple to use, intuitive (for the most part), offers calling ability (very useful for international teams), easy file sharing, etc. Also offers fun emojis that every team can customize and add their own. Overall very good reliability, and very efficient tool.

Cons

Sometimes HipChat logs you out accidentally/automatically, with no notification (until you switch back to tab) which is annoying. Calling can sometimes have minor connectivity issues, but for the most part is stable. Customization and functionalities could be improved by adding more options (like sorting chats easier, etc.)

Review Source
 
 

Matt from Keller Williams
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Hip Chat is just a Poor copy of slack

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

HipChat does have some good integrations and does function as a basic collaboration tool. It has decent customizations and allows for multiple teams to collaborate. It also is a closely tied to JIRA with can be useful when discussing deployments.

Cons

Overall it seems like HipChat is just banking that you will use it because you use JIRA. We have found Slack to be more flexible and it drives higher user engagement internally which is the most important metric when launching a new collaboration platform.

Review Source
 
 

Morgan from ATS OnDemand
Specialty: HR
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great Small business software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software is great for communicating around the office. We have chats going all day long with remote workers. It's a very smart choice for small businesses who collaborate and may not be side by side.

Cons

There are no functionality cons that I can think of. Some of our team members like to send back emojis and we'd love to see Bitmoji added to the software. It would personalize use much further!

Review Source
 
 

Joseph from TinyCo
Specialty: Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

HipChat Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I really liked how it was integrated with Jira. It made tracking tickets and updates easy. Chatting with others was straightforward and easy.

Cons

My only gripe with Jira is that there was a cap on creating emoticons. I really enjoyed being able to make emojis.

Review Source
 
 

Edward from Rosetta Stone
Specialty: Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Competent Chat Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It does meet organizational needs in terms of allowing people to communicate and transfer files easily.

Cons

The functionality is redundant of other products that most businesses already have access to, so the value-add (other than having managers be able to see your chat activity) is unclear.

Review Source
 
 

JC from Podcast of Basketball
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great for large teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Many ways to access. iPhone/iPad app is great, web app works well. The ability to create different rooms is fantastic.

Cons

Needs more notification customization. Certain rooms could use more options or a way to create windows when you want notifications

Review Source
 
 

Josh from Ron Turley Associates, Inc.
Specialty: IT/software
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great Team Collaboration tool, especially if used with other tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Clean, easy to use, great integrations with other tools. Love the gif/emoji extensions to add personality to your chats with coworkers, and the ability to leverage the API to write to rooms.

Cons

Unable to use the API to message users directly. Would have liked to notify users from other tools like infusionsoft when new contacts were added, etc.

 
 

Sanjeev from damco solutions
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Good for team comunication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We used this project with the integration of JIRA. This is same as other software but the unique ness is we can directly link the task during the chat. we can to on to one of group chat as well

Cons

This tool is only work with the JIRA integration. we tried it to use externally but did not get success.

 
 

Dev from Damco solutions
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Best project discussion tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

WE can use this tool for chatting purpose. If you are working with JIRA then its best option for internal discussions. Because project specific people will be there.

Cons

As per my experience, some feature which available in other chat app not available in hipchat. Other than its very fine.

 
 

Rebecca from Pinnacle Group
Specialty: Professional services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Helpful Interoffice Chat System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easily chat with other team members individually and in groups.
Ability to use on your computer and phone is a huge plus.
I really like that when away, I receive an email as well. This helps me to more quickly respond to needs that I would have otherwise missed.

Cons

The history is not very long on the version we have so the search feature is not helpful and we have to save important information in multiple places.

 
 

Rick from Daxko
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Transformed how we communicate & makes remote team member's accessible

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have not used Hipchat competitors extensively so I cannot compare features or anything like that, but I would say I am very satisfied with Hipchat. I work remotely and find that I use hipchat more often than one on one conversations even when I'm in the office.

Pros

Creating a new room for multi-person semi-private conversations is simple. I use the search capabilities all the time to find previous conversations. It works well.

Cons

Every so often they experience down time. We haven't been too disrupted by that though. Alerts seem to be confused when using both the desktop app and mobile app. There will be times when messages go unnoticed for days because hipchat didn't properly alert the recipient. A simple email or resending the chat message alleviates the problem.

 
 

Davinder from Damco
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Great for business use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Hipchat so much easy to have a quick conversation with multiple people within company.Get notified with in-app, email, SMS, and mobile push notifications.
We are using three product together JIRA, confluence and Hipchat . This is nice combination

Cons

I think if you work with hipchat the say no for Cons. just have issue with video call. Emotions are very less

 
 

Antoniana from North Atlantic Treaty Organisation (NATO)
Specialty: Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

I love HipChat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

. Rooms for every departments within company and ability to invite users.

. Task control and more efficient development process.

Pros

The user experience with HipChat is excellent! It uses an elegant, clean UI design that helps interact with chats in an intuitive way. The chat timeline is excellent, the user status is easy to understand and sharing files and have web cam chats is easy as pie. Plus, the application has an iOS app version and a web-based version, which brings the same level of UI simplicity.

Cons

This is annoying, as I have 4-5 teams, and again manually i'm searching for these rooms to join.Otherwise it is the best.

 
 

Priyanka from Pinaki Technology
Specialty: HR
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2017

April 2017

Used Hipchat for team discussions and coordination

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to use this as a end to end communication system.
Real time integration with other tools like Jira,Confluence etc.
Ability to create rooms for specific discussions.

Cons

Voice call options can be improved, ability to share large files over chat will be an added advantage.
Video call options can be added.

 
 

ERIC from ATLASSIAN
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Easiest Collaboration Tool EVAR!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, great for no setup video conferencing, love the emoticons!
Also great for group or team chats

Cons

NONE at all, If anything it lacks in notoriety compared to competitors, and that slows customer adoption.

 
 
 
Showing 1-20 of 231


May 2018

May 2018

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it seduced me because it integrates with Trello Github BitBucket and many more tools and has desktop applications or for Windows Mac and Linux

Cons

When I have several chat rooms, I do not always know where to start reading because it does not appear in any different color or does not mark the chat that has new messages

Review Source: Capterra
 

Ilanah from COzero

May 2018

May 2018

Simple but outdated

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Easy to use, I like how you can have different chats that can be public or private. The team also liked adding their own emojis.

Cons

It's outdated, we have moved over to slack which is a definite upgrade compared to HipChat. we liked it whilst it lasted.

Review Source: Capterra
 


May 2018

May 2018

A good way to communicate with peers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It allows me and my co workers to share files needed for work as well as to communicate easier on a day to day basis

Cons

There are times (maybe juts a bug on my end) but history is being deleted on the conversation tab.

Review Source: Capterra
 

Jared from BAO

May 2018

May 2018

Streamline communication for the best workflow.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The ability to chat with co-workers in real-time, at any point in the day, is as good as, if not better than most chat applications out there.

Cons

Nothing really major as far as cons go. Sometimes some service interruption can get tiresome some, but overall it¿s nothing much to worry about.

Review Source: Capterra
 


May 2018

May 2018

Decent in system chatting for collaboration on projects

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

What I like most about this software is that it's a part of the Atlassian Cloud system, in that it can integrate with their cloud systems.

Cons

What I like least about this software is that it's not the easiest to implement after our team is already using another chat software. Don't get me wrong, it's not bad, just for us it didn't work out great.

Review Source: Capterra
 


May 2018

May 2018

Simple but sometimes a little too simple

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's very simple and easy to use. Because it's so simple, it works very quickly. We use it everyday for work, where we have over 100 people and dozens of chat groups. I like the different privacy options available per group, and also the fact that there's no limit in changing user handles. (We really have lots of fun with it at times -- builds company relationship.)

Cons

Sometimes I feel like it could get an upgrade -- maybe in design, formatting options, etc. Because it's very basic I sometimes feel like I'm 5 years behind when I'm on the window. Also wish I don't have to go to the HipChat page to toggle my account; being able to change my photo shouldn't take additional steps, I think.

Review Source: GetApp
 


May 2018

May 2018

Light, easy and great product with scope for more features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The product feels very light and easy to use. I really love the interface as it's direct and information is easy to find. Straight to the point. It is quite stable as I haven't seen any crashes yet. Loads easily as well. The shortcuts to write code and the ability to find various shortcuts and use the is very nice.

Cons

This is very simple and can be enhanced by adding some cool features like custom gifs, more & better integrations with other providers.

Review Source: Capterra
 

Conrad from Micro Quality Calibration, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

We love hip chat! If you are looking for website instant chat look no further!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ideal platform for any company looking to add live web chat to their website.

Pros

Ever since we have begun using this software we have not even consider looking into any other companies. There has never been one problem with Hip Chat. As soon as someone messages us it notifies us right away and sales have truly picked up.

Cons

I have put a lot of thought into recommendations for Hip Chat and so far have come up with nothing! I'd actually prefer if they kept everything exactly the way it is now!

Review Source: Capterra
 

Adam from Marketing

May 2018

May 2018

Great for team conversations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Private and public rooms,
- Private conversations,
- API for integrations,
- Integration with Jira.

Cons

- I guess mobile app do not work well with sending big files. Few times it multiplies my message with attachment without me knowing it until I saw this on my laptop.

Review Source: GetApp
 

Alexis from EverFi
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Not my favorite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ability to give everyone their own sound when something good happens so we can celebrate and each person can be identified by their own sound.

Cons

It can be difficult to import new users and getting it to upload and refresh on its own is also challenging.

Review Source: Capterra
 


May 2018

May 2018

A great tie-in to other Atlassian products

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Hipchat links directly with our Jira and Confluence accounts and is very valuable to our business practices.

Pros

Hipchat is similar to many competitors, but distinct in that it links directly to your Jira and Confluence accounts. This is valuable for internal documentation and other uses your businesses may have. If you use Atlassian products, don't waste your time with any competing chat applications. Hipchat has a mobile application, desktop app and a web app.

Cons

The iOS application hasn't been updated for iPhone X yet. It's about 7 months after launch and still no update which isn't the end of the world but very annoying.

Review Source: Capterra
 


April 2018

April 2018

Hipchat is a solid messaging tool but leaves me not entirely satisfied.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everyday use is sufficent.

Pros

I like that I can use night mode, create public and private groups, tag specific people or everyone in the group.

Cons

The search function will only show you a string of 10 or so messages around the message you are looking for instead of being able to scroll up or down throughout the rest of the conversation at that point in time. Very frustrating.

Review Source: Capterra
 

Psalm from One Medical
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

As a membership advisor and use HipChat to communicate with my team members and other departments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Real-time discussion between departments and providers saves a lot of time, especially when a quick clarification is needed.

Pros

I love how the software allows various types of documents and media to be shared. It allows us to discuss patient membership concerns real time. This reduces the wait time for patients and fosters education between departments.

Cons

I wish I could keep the window up even when I'm going into a patient account. I hate toggling back and forth. I would rather the hipchat window float. If I don't want the window in view I can minimize it.

Review Source: Capterra
 

Kurt from Audiologist
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Has addressed our needs perfectly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This is very easy to use. The company really does a great job in communicating with you when they are making changes, etc. It is a very good product.

Cons

Well, there really are no cons to speak of with this product. It does exactly what we need for our small business for it to do.

Review Source: Capterra
 

Jamie from Freedom Consulting Group

April 2018

April 2018

We use HipChat for our interoffice communications and find it so easy to reach everyone!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of setting everyone up, adding new users, removing users that no longer need access, and the ability to communicate with others immediately throughout the day is great.

Cons

The one complaint I have is that the desktop version does not alert you on the taskbar if you get a message in room instead of directly. This may be a setting but I haven't been able to figure it out.

Review Source: Capterra
 

Matthew from Puppet
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

HipChat is good but needs to integrate more

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

As an internal communication tool hip chat is great. You can easily talk to people and get responses. The video chat is average but gets the job done.

Cons

No way to create threads or comments. No ability to integrate other software into it. There is a huge gap compared to this and slack. They basically are different platforms.

Review Source: GetApp
 

Julie from DataServ

April 2018

April 2018

I have adapted to HipChat but probably not my favorite IM tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our Engineering team loves HipChat and I think that is mainly why we use it. I came from Skype and Slack but have adjusted to this tool. I like the ability to add rooms and have the privacy set on the rooms.

Cons

I would like an easier way to have a group chat without having to setup a room. I would also like an easier way to set and show your current status.

Review Source: Capterra
 

Parvathi from NanoCytomics

April 2018

April 2018

Used as a tool for inter-team communications.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ability to communicate quickly with team mates through easy to use and well developed chatting. The functionalities are suitable for small and large teams.

Cons

More than one file cannot be attached to a chat simultaneously thereby slowing transfer rate of attachments.

Review Source: Capterra
 

Parvathi from NanoCytomics
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

The tool was helpful in quick inter-team communications.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and good functionalities. The availability as an app or a web-app aided in accessing the software from multiple locations.

Cons

Inability to attach more than one file at a time within the chat environment could make it a cumbersome process.

Review Source: Capterra
 


April 2018

April 2018

Great tool for communicating with coworkers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

HipChat allows you to create group chats or talk to someone individually. It's great for sharing notes, documents, and files... and makes compiling food orders in the office a breeze ;)

Cons

The only complaint I have is that it is sometimes difficult to download certain types of files when sent via chat. Mainly CSVs.

Review Source: Capterra