HipChat Software


 

HipChat is a private instant messenger-based collaboration solution that allows teams to connect over chat rooms or video chats and share documents through the platform.

This solution enables users to share screens with colleagues to foster collaboration in real time. Users can drag-and-drop files from desktops or cloud-based drives to share with colleagues within the system.

HipChat also offers the ability to create multiple projects, chat rooms for teams or clients, alerts for message notifications and search capabilities on group names, text, links and files. The solution provides synchronous access across desktops, mobile devices or web applications.

HipChat offers secure 256-bit SSL encryption and role-based user access. The product caters to the needs of customers primarily in technology and media.

This solution integrates with third-party applications such as JIRA, Bitbucket, GitHub, Asana, Google Hangouts and Zendesk, among others. 

 

HipChat - Team-wide collaboration
 
  • HipChat - Team-wide collaboration
    Team-wide collaboration
  • HipChat - Social networking
    Social networking
  • HipChat - Third-party integration
    Third-party integration
  • HipChat - Video conferencing
    Video conferencing
  • HipChat - Mobile access
    Mobile access
Supported Operating System(s):
Windows 7, Mac OS, Linux, Web browser (OS agnostic), Windows 8

152 Reviews of HipChat

 

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Software Advice Reviews (23)
More Reviews (129)

Showing 1-20 of 23

Joseph from TinyCo
Specialty: Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

HipChat Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I really liked how it was integrated with Jira. It made tracking tickets and updates easy. Chatting with others was straightforward and easy.

Cons

My only gripe with Jira is that there was a cap on creating emoticons. I really enjoyed being able to make emojis.

Review Source
 
 

Edward from Rosetta Stone
Specialty: Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2017

October 2017

Competent Chat Product

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It does meet organizational needs in terms of allowing people to communicate and transfer files easily.

Cons

The functionality is redundant of other products that most businesses already have access to, so the value-add (other than having managers be able to see your chat activity) is unclear.

Review Source
 
 

JC from Podcast of Basketball
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great for large teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Many ways to access. iPhone/iPad app is great, web app works well. The ability to create different rooms is fantastic.

Cons

Needs more notification customization. Certain rooms could use more options or a way to create windows when you want notifications

Review Source
 
 

Josh from Ron Turley Associates, Inc.
Specialty: IT/software
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great Team Collaboration tool, especially if used with other tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Clean, easy to use, great integrations with other tools. Love the gif/emoji extensions to add personality to your chats with coworkers, and the ability to leverage the API to write to rooms.

Cons

Unable to use the API to message users directly. Would have liked to notify users from other tools like infusionsoft when new contacts were added, etc.

 
 

Sanjeev from damco solutions
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Good for team comunication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We used this project with the integration of JIRA. This is same as other software but the unique ness is we can directly link the task during the chat. we can to on to one of group chat as well

Cons

This tool is only work with the JIRA integration. we tried it to use externally but did not get success.

 
 

Dev from Damco solutions
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Best project discussion tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

WE can use this tool for chatting purpose. If you are working with JIRA then its best option for internal discussions. Because project specific people will be there.

Cons

As per my experience, some feature which available in other chat app not available in hipchat. Other than its very fine.

 
 

Rebecca from Pinnacle Group
Specialty: Professional services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Helpful Interoffice Chat System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easily chat with other team members individually and in groups.
Ability to use on your computer and phone is a huge plus.
I really like that when away, I receive an email as well. This helps me to more quickly respond to needs that I would have otherwise missed.

Cons

The history is not very long on the version we have so the search feature is not helpful and we have to save important information in multiple places.

 
 

Rick from Daxko
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Transformed how we communicate & makes remote team member's accessible

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have not used Hipchat competitors extensively so I cannot compare features or anything like that, but I would say I am very satisfied with Hipchat. I work remotely and find that I use hipchat more often than one on one conversations even when I'm in the office.

Pros

Creating a new room for multi-person semi-private conversations is simple. I use the search capabilities all the time to find previous conversations. It works well.

Cons

Every so often they experience down time. We haven't been too disrupted by that though. Alerts seem to be confused when using both the desktop app and mobile app. There will be times when messages go unnoticed for days because hipchat didn't properly alert the recipient. A simple email or resending the chat message alleviates the problem.

 
 

Davinder from Damco
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Great for business use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Hipchat so much easy to have a quick conversation with multiple people within company.Get notified with in-app, email, SMS, and mobile push notifications.
We are using three product together JIRA, confluence and Hipchat . This is nice combination

Cons

I think if you work with hipchat the say no for Cons. just have issue with video call. Emotions are very less

 
 

Antoniana from North Atlantic Treaty Organisation (NATO)
Specialty: Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

I love HipChat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

. Rooms for every departments within company and ability to invite users.

. Task control and more efficient development process.

Pros

The user experience with HipChat is excellent! It uses an elegant, clean UI design that helps interact with chats in an intuitive way. The chat timeline is excellent, the user status is easy to understand and sharing files and have web cam chats is easy as pie. Plus, the application has an iOS app version and a web-based version, which brings the same level of UI simplicity.

Cons

This is annoying, as I have 4-5 teams, and again manually i'm searching for these rooms to join.Otherwise it is the best.

 
 

Priyanka from Pinaki Technology
Specialty: HR
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2017

April 2017

Used Hipchat for team discussions and coordination

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to use this as a end to end communication system.
Real time integration with other tools like Jira,Confluence etc.
Ability to create rooms for specific discussions.

Cons

Voice call options can be improved, ability to share large files over chat will be an added advantage.
Video call options can be added.

 
 

ERIC from ATLASSIAN
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Easiest Collaboration Tool EVAR!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, great for no setup video conferencing, love the emoticons!
Also great for group or team chats

Cons

NONE at all, If anything it lacks in notoriety compared to competitors, and that slows customer adoption.

 
 

Matt from WP Engine
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Good for biz

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to use, very intuitive interface, integrates with enough services to work well for most companies

Cons

Not great for file sharing, doesn't work as well as competitions outside of organization. Integrations limited.

 
 

Aurelio from Small Army
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Easy to use and administer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I appreciate that this product makes it easy to admin a large group and control access and data between users.

 
 

Jess from DRI
Specialty: Consulting/analytics
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great for Employee Collaboration

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Great for socializing with fellow coworkers.

Pros

When I started a new job at a company in Sacramento, we used HipChat to communicate. It was great for getting to know my fellow employees, and various departments used it to do things like organize sports teams.

Cons

Sometimes people would send important information via HipChat when it would've been better to send that via email.

 
 

Zachary from Yodle
Specialty: Advertising
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Hipchat user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a great chat service client. Similar to slack or any of the other instant messaging services, nothing special about it yet that i have seen. Can upload your own emojis and gifs to chat. One cool feature

Cons

None that I have seen so far. Have only used the web client so far and it works just fine. Desktop notifications are good too.

 
 

Max from Whole Foods Market
Specialty: Retail
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Doesn't Fare well In comparison to Slack

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I use both Slack and HipChat on a daily basis to communicate with different teams at my company. Hip Chat is very clearly overshadowed by Slack in functionality, usability, and general responsiveness.

Pros

Integrates with other Atlassian products

Cons

Mobile app is weak - logs me out randomly and is inconsistent with when I receive notifications (a huge problem since this is the point of the software)

UI is clunky and hard to navigate, needs a huge overhaul to even begin to compete with Slack.

Ability to easily create chats and group channels is clunky is not seamless. You must create a full room and invite people. Slack allows you to create group chats on the fly just by typing in names.

 
 

Chandler from Spice works
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Not a big fan of hipchat...

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Being able to add custom emoticons is pretty cool. Complaints aside, the app does allow you to chat with colleagues, which accomplishes its main goal.

Cons

It seems like there are numerous server side issues because on many occasions we'll lose access to hipchat for an extended period of time. The mobile app isn't always consistent in showing which chats have new messages which can cause messages to be missed.

 
 

Chris from Klyp
Specialty: Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Nice for internal teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use HipChat internally for our development team. It does a great job of keeping track of conversations and reduced the amount of meetings that we have.

I also like the new bots that are coming out, both for fun and productivity.

Pros

Administered by company Admin, bots and history.

Cons

Cannot connect to other organizations or invite customers

 
 

JAMIE from CREDITCARDS.COM
Specialty: Financial services
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

EASY, INTUITIVE

Ease-of-use

Functionality

Product Quality

Customer Support

HIPCHAT IS EASY TO USE, AND HAS LOTS OF GREAT FEATURES. IT'S NOT QUITE AS ALL-ENCOMPASSING AS SLACK, BUT IT'S A PRETTY CLOSE SECOND. I'D DEFINITELY RECOMMEND IT.

 
 
 
Showing 1-20 of 129


November 2017

November 2017

HipChat is a Great Application for Team Collaboration and Communication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HipChat allows for easy team collaboration and communication among our IT department.

Pros

HipChat allows our IT teams to collaborate with ease. This allows for more efficient and effective communication among our teams. Our users have found it to be easy to use and prefer this group messaging platform to the other messaging applications we have. Video and screen-sharing is also easy with HipChat.

Cons

The user signup process can be a little tedious. Also, the customer support was a little lacking at times.

Review Source: Capterra
 


November 2017

November 2017

Good chat for a team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The iOS app works well. It checks off the basics of what a team chat system needs in order to accomplish its goal.

Cons

Compared to another well known team chat system, Hipchat is not as easy to use and functional. I wish you were able to edit your posts after the fact, or delete the post completely. That is one basic functionality I wish it had.

Review Source: Capterra
 


November 2017

November 2017

Perfect collaboration chat application

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This application allows us to collaborate instantly. It's infinitely more useful than email or any other method of communication. Hipchat allows us to always be connected with a desktop app, a web app and a great mobile app.

Pros

The applications interface is very straightforward. Anyone who has used any chat app in the past such as IRC, AIM or even competitor products will know exactly what to do and how to do it upon opening the app for the first time.

The web app is also essential, when using a computer other than your own you can log right in on any browser and all your conversations are accessible. The mobile app is great for those who want to stay connected while out of office.

Cons

I occasionally will miss a notification but I feel that may be more the fault of Mac OS. If they could make a "missed chat" notification a little more apparent this app would be perfect.

Review Source: Capterra
 

Johnny from Trick or Treat Radio

November 2017

November 2017

A Game Changer!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Hipchat has provided a way to keep my remote group together with their desktop/browser/mobile software. We may be miles apart, but we're always just a message away.

Cons

I wish I had slightly better control over notifications. It's a nitpick, but for software that I use so often, if that's it, they're doing a great job.

Review Source: Capterra
 

Catherine from VSECU

November 2017

November 2017

Easy way to communicate but not terribly user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

I liked being able to communicate instantly with my co-workers and not have my email inbox clogged up.

Cons

Hipchat isn't terribly user friendly. I thought it could have had more advanced features to help ease my workload. I wanted to set up public channels for any employee to join but I had a hard time doing that.

Review Source: Capterra
 

Aaron from Urias Eyecare
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I use this everyday and love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

communication, and I don't have to get up to give my employees notes, I just text them with this software and everyone can get the message

Pros

I like that it is FREE, easy to use and set up multiple users in my office. The alerts on every new message is great and I'm grateful for this software because it saves me a lot of time.

Cons

I just hate that every so often (maybe once a month), it logs off and needs me to sign back it with my username and password

Review Source: Capterra
 

Anthony from Cares Community Health
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Solid Team Chat Software with Great Jira Integrations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increase team productivity. Easier software management.

Pros

If you are currently using Jira for your software or project management, you must install Hipchat. It takes the current features of Jira and brings them to a whole new level, letting you share tickets and workspaces within your team.

Cons

Getting it set up on our internally hosted solution is a bit of work. Cloud integration is easy though. It isn't as up to date as slack or other team chat software out there now.

Review Source: Capterra
 


November 2017

November 2017

Overall very good, this tool improves communication throughout the business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Improved communication between teams

Pros

The ability to send code using /code to format it nicely to copy again.
custom emoticons
addons such as the gif addon

Cons

I don't like how when i change from wireless to wired the message fails to send.
Sometimes when i do this and click resend nothing happens, then i do it a few more and all send at once.

Review Source: Capterra
 

Ben from Global Cloud
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great communication tools with rich integration with the Atlassian software stack.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Support

Great communication across our company with strong integration into the Atlassian software stack.

Pros

Easy to use and clean interface on both desktop and mobile devices. Being able to create rooms for teams and projects is very helpful.

Cons

The Windows application does crash at times so I would like to see it be more stable in the future.

Review Source: Capterra
 

Eliz from Incostas
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

I used it for development projects and it was not very inductive its use for functional users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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is a collaborative tool, that allows to maintain in line to all the equipment of the company, improving the working times and the communication between teams

Pros

greatly improved the user interface, has more features, good tool that supports communication between work teams

Cons

is not easy to use on the cell phone, it is not very user-friendly for functional users, in a bit slow.

Review Source: Capterra
 

Andy from University of Notre Dame

September 2017

September 2017

HipChat gave our team streamlined flexibility to quickly communicate and collaborate on projects.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked the ability to form "rooms" around certain teams or projects. If only a handful of team members needed to collaborate around a specific initiative, they could do so in real time. It also took away the dreaded "reply all" bug that is common on email threads. In the rare instance someone was on a topic thread and didn't need to be, they could remove themselves without fear of more inbox clutter coming their way.

Cons

There were occasional outages - sometimes at the worst possible time. The customer service team was friendly and responsive, however.

Review Source: Capterra
 

Juan from FIS
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

We have this installed on our own server, very good quality 1 to 1 audio and char functionality with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Good collaboration tool and good audio.

Pros

The interface is clean and mobile app works great. The app integrates well with active directory and other services.

Cons

not as many integrations as with the cloud-based version with the on-location version. No easy fix for typos or retracting messages.

Review Source: Capterra
 

Nic from CSE Software Inc.

September 2017

September 2017

HipChat is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Software has everything we need, Atlassian Support is great, easy to admin, new features are always coming.

Cons

Cost - why does chat software have to cost so much. Granted, Hipchat's pricing is very similar to its competitors.

Review Source: Capterra
 

Corey from McGraw-Hill Education

September 2017

September 2017

Not the best team communication app.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HipChat enables me to quickly get in contact with others in my organization with having to send an email.

Pros

You can easily setup "Rooms" where you can have a discussion around a certain topic with other in your organization. You can easily have a 1:1 chat with another person in your organization.

Cons

You can't have a conversation with more and one person without creating a Room. The UX isn't the greatest.

Review Source: Capterra
 

Kathleen from Web.com

September 2017

September 2017

It's really awesome to be able to have access to everyone in the company. Custom group chats too.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support
Pros

Easy to keep track of all conversations in one place. Love being able to see everyone on the left side as well including my groups.

Cons

Nothing at the moment. Still learning all the ins and outs. I wish there were more emojis available.

Review Source: Capterra
 

Kirby from Hawaii Discount

September 2017

September 2017

We looked for an appropriate work chat room forever and I'm glad we found hipchat.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Pros

I like the ability to install different apps & features into the chat which are extremely useful. Also, all of the agents in my office have the app on their phone for hipchat, which allows person to person, person to group chats, allowing everyone to have access at any time.

Cons

There isn't much I would complain about for this software. I would say that I wish it was easier to grant permissions to certain users, but otherwise, it has all of the functionality I require.

Review Source: Capterra
 

Avery from Box Clever

September 2017

September 2017

HipChat is a useful tool for communicating with team members.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
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Pros

You can create different channels for chats so that you can organize your chats by topic or client. It makes it easier to use when you are searching for a topic of conversation.

Cons

It has fewer integrations and features compared to other similar softwares. If you are going to spend the money, I would do it elsewhere.

Review Source: Capterra
 

Tennille from AmeriFleet Transportation

August 2017

August 2017

HipChat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that you can have group chat rooms set up for specific areas within our organization. These chat rooms makes communication easier because your communication is specific to the chat room of your choice.

Review Source: Capterra
 

Bo from Aladtec
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Saves a lot of time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Being able to have conversations about new events throughout the office without having to leave your desk. It is also a great tool to get opinions from co-workers as well as ask questions when needed.

Pros

It is a very easy product to use and allows you to communicate with co-workers fast while saving you time from walking around the office.

Cons

There seem to be a lot of updates to the software and you have to restart the system a couple times a week.

Review Source: Capterra
 

Nyla from OpenSesame

August 2017

August 2017

HipChat does not disappoint but it doesn't delight.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
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Pros

This tool is exactly what it promises. An easy to use the messaging tool however beyond that there isn't much to it.

Cons

I feel like it crashes or has downtime more than a messaging app should. I also don't like the fact that you can't have multiple people in a direct message.

Review Source: Capterra