HipChat software


324 reviews(4.0/5)
324 reviews(4.0/5)

HipChat is a cloud-based collaboration solution that allows teams to connect to chat messengers and video chats in order to facilitate group communication. It is primarily designed for technology and media domain.

HipChat enables users to share screens with colleagues to foster collaboration in real time. Users can drag-and-drop files from desktops or online drives to share with colleagues. It also offers the ability to create multiple chat rooms for teams or clients, send alerts and chat invitations in the form of message notifications and screen popups.

Hipchat allows admins to add and delete users from a particular chat room, change user roles, manage credential security and more. The admin can also enable and disable selected features within a chat room, set file sharing restrictions for users and more. The solution integrates with third-party applications such as JIRA, Bitbucket, GitHub and Zendesk.

It is priced on an annual subscription basis.

Supported Operating System(s):
Windows 7 , Mac OS , Linux , Web browser (OS agnostic) , Windows 8

324 Reviews of HipChat

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  • Mayur from Wipro Limited

    Number of employees: 10,000+ employees

    August 2018

    A better and easy chat interface for busienesses.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It works efficiently as a chat application. The presence of gif files and links make the atmosphere very interactive. The application is very simple to use. Even the versions for mobile phones are very easy-to-use. The chat rooms built by the users could be made either private or public, depending on the circle in which the contacts fall.

    Cons

    The previous messages take literally a long time to load. Sometimes, the servers take a long time to respond to requests. Hence, audio and video conferences are used limitedly. Also, in some versions, there is no way to check out messages before a specific date set as the limit. Beyond it, there is no way to retrieve older messages. The mobile application could be made more efficient. Compared to other similar applications, they are more expensive.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Walter from University of Michigan

    Number of employees: 10,000+ employees

    August 2018

    Not the chat program for me

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It was pretty simple to use but that was about it.

    Cons

    This software would crash and lock up my machine or slow it down when trying to connect with a remote desktop connection.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Stephane from Nuglif

    Number of employees: 51-200 employees

    August 2018

    Hipchat is fine, but not so much

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It's probably going to end soon because of the partnership with slack

    Cons

    The experience is not complete when you use the client. For example, you can't change your avatar from the client, you have to connect to a website.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ariel from Waymark

    Number of employees: 11-50 employees

    August 2018

    HipChat Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My overall experience with HipChat has been great both on a computer and a cell phone.

    Pros

    HipChat makes it easy to talk to coworkers instantly. It’s a great addition for any office.

    Cons

    There isn’t anything I would change about HipChat at this current time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 501-1,000 employees

    August 2018

    IM and Communication tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good Communication and IM tool for team

    Pros

    I have used JIRA extensively in both my current and past jobs and I believe one of the biggest advantages to HipChat is its integration with other Atlassian tools like JIRA and Confluence. HipChat helps the team communicate with each other outside of emails and the above integration helps with building an entirely comprehensive ecosystem around it.

    Cons

    The UI of the app now feels a little outdated and jaded as there have not been many refreshes that have happened in the recent past. Also, the inability to have custom notifications depending on the rooms that you need is also a problem.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Good communicator and chat tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use and effective communication with the team

    Pros

    I like the integration capabilities and the interface is easy to use across various platforms like iOS app, browser and mobile. The experience is very intuitive across all device and browser types . History is automatically reflected and available without any update or upgrade requirements.

    Cons

    There are a lack of customizable status indications that are available. Also, there have not been many updates and refreshes in experience in the recent times and the overall experience feels a little jaded now. Also, the smileys section needed to be expanded a little from just the basic ones that are currently available now

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Joseph from U.S. Servico

    July 2018

    A very simple to use online messenger for our employees.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's simplicity and the ability to send attachments. It's very similar to Streak which is a different software that my company uses.

    Cons

    It's hard for all of my employees to access the software. This is NOT a software issue, rather than a person issue within my company. :)

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jillian from Rakuten Marketing

    Specialty: Marketing

    Number of employees: 1,001-5,000 employees

    July 2018

    Works fine but nothing special

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy to use communication tool. Very simple for direct messages between coworkers working on a project.

    Cons

    Nothing special. Doesn't have any cool, new features. There are more exciting communication/messaging tools out there.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Marcus ( Maciej ) from Plump Design

    July 2018

    I tried this software a while back and it was ok.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I found this software made it easy for people in my organisation to easily communicate with other and not get caught up in a sea of emails.

    Cons

    When I tried this software I felt it could have had a lot more features. Perhaps it has changed since 2016 but I ended up using something else.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Joseph from J&J Studio Rents

    July 2018

    Works great for inter-company communication

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It makes communication amongst my company convenient and easy. You can communicate one on one or by creating public / private groups to discuss amongst branches of the company.

    Cons

    HipChat should implement more communication features so that I don't have to use other applications like Skype / Google Hangout for screen sharing and video chats.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    July 2018

    I use hipchat to communicate with my team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I loved the ability to create different groups and collaborate remotely. I also had a good time with the emojis.

    Cons

    I could never figure out the new video chat feature. Also, accidentally deleted a chat history and wished I could recover it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    July 2018

    We used to use HipChat for our company chat

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I liked the emojis and groups you could use. It didn't seem to be down very often which was great. I found it to be very easy to use.

    Cons

    I don't recall it having any integrations with other pieces of software. It all of a sudden seemed like everyone switched over to Slack.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Luis from Miami Christmas Lights

    July 2018

    It's just an okay chatting and collaboration tool.

    Ease-of-use
    Functionality
    Quality
    Support

    Chat, Collaboration

    Pros

    I used Hipchat for a short time, I guess it was an okay tool, used to chat and collaborate between members in our different offices across the country.

    Cons

    User interface is terrible in my opinion, looks outdated. Also, not a lot of functions compared to other more modern chat and collaboration softwares.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mateus from THE TRANSLATION COMPANY GROUP LLC

    Number of employees: 11-50 employees

    July 2018

    Fun to use, very good overall

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    HipChat has a friendly interface, makes chat grouping quite easy and interesting and offers a decent amount of features such as private chat, searchable history screen sharing and so on. and the activity log serve me well when I need to dive into chats to look for something specific.

    Cons

    Mobile app was not well executed, very unresponsive and leggy sometimes, making almost impossible to do chat calls and sharing due to its very low response.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Bryan from PrestoSports

    July 2018

    We used this for our work communications for several years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the emoticons that they have, it makes it fun to communicate with coworkers. The rooms are easy to set up as well and you can do various things like phone calls and video chats.

    Cons

    It has many updates, and sometimes the software will freeze up when using it or chats will stay in a state of limbo.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Steven from 648 Media

    July 2018

    Perfect for Inter-company Communication

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Allowed for ease of communication throughout different departments within our company. Can easily communicate with an individual, or create groups/rooms depending on a project or department.

    Cons

    Would be great if HipChat could add more communication features. Screen Sharing, Video Chatting, and Group Video chatting would all be great features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Piotr from NewVoiceMedia

    Number of employees: 201-500 employees

    July 2018

    Simple, without bells and whistles

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a good app for text collaboration, sending links, sharing files etc. However, the app seems a bit out of date and heavy. This app is going to be replaced by Stride and this appears to be a much better option.

    Pros

    Makes collaboration simple
    Has a mobile app
    Has a web app
    Allows to install integrations
    Allows to have video meetings

    Cons

    Video meetings consume a lot of resources
    HipChat sometimes just logs you out without any reason
    App seems out of date and clunky

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Luis from Arturo Michelena University

    July 2018

    A good chat system, although with problems

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros


    For my day to day as a student, HipChat has turned out to be an interesting alternative to keep in touch with my friends, but also with my teachers. The application has an excellent system of sending data and documents, which come out and are received instantly, thus allowing you to always have a fluent chat between friends, family or teachers. Also with the latest updates have implemented different gifs and emoticons that help keep the conversation fun with your friends. As a bonus, I think that HipChat has a very comfortable, simple and sober interface, making it an easy to use program, and very easy to understand the first time. Making anyone know how to comfortably use the chats and all the functions it offers.

    Cons

    Although the mobile application offers instant synchronization with the desktop app, if it is true that it does not feel as comfortable as your desktop version. You have to lock in a lot more, to suddenly close the chats and when looking for old conversations, you use too many phone resources, because it makes it quite uncomfortable to move through the application.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Anjali from N. Pvt.ltd.

    July 2018

    Average and limited features, though many integrations are possible

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    A lot of integrations with third party plugins are provided in this software.
    Easy to find invite team members
    Easy to create groups
    Support for open channels

    Cons

    Limited history maintenance only 8 days.
    Reply option unavailable
    You have to use some quote shortcut to reply to particular line.
    Issues with desktop app.sometime chat is lost.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sandra from Kforce Inc

    Number of employees: 1,001-5,000 employees

    July 2018

    Simple to use,clean interface and gets job done.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Hipchat is intuitive and has been handy for connecting with every member of my team at work.Eliminating the need to put a call through to them ,walk up to their desk or send an email.
    I like the emojis on Hipchat and I have always used them to add a bit of life to my chats with team members. There is also the ability to create chats into different groups ,depending on who and whom is involved in a particular project.

    Cons

    Notifications on hipchat have sometime been undependable . There have been occasions in time past when I have failed to receive a notification on Hipchat when one of my rooms was updated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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