HipChat Software


 

HipChat is a private instant messenger-based collaboration solution that allows teams to connect over chat rooms or video chats and share documents through the platform.

This solution enables users to share screens with colleagues to foster collaboration in real time. Users can drag-and-drop files from desktops or cloud-based drives to share with colleagues within the system.

HipChat also offers the ability to create multiple projects, chat rooms for teams or clients, alerts for message notifications and search capabilities on group names, text, links and files. The solution provides synchronous access across desktops, mobile devices or web applications.

HipChat offers secure 256-bit SSL encryption and role-based user access. The product caters to the needs of customers primarily in technology and media.

This solution integrates with third-party applications such as JIRA, Bitbucket, GitHub, Asana, Google Hangouts and Zendesk, among others. 

 

HipChat - Team-wide collaboration
 
  • HipChat - Team-wide collaboration
    Team-wide collaboration
  • HipChat - Social networking
    Social networking
  • HipChat - Third-party integration
    Third-party integration
  • HipChat - Video conferencing
    Video conferencing
  • HipChat - Mobile access
    Mobile access
Supported Operating System(s):
Windows 7, Mac OS, Linux, Web browser (OS agnostic), Windows 8

141 Reviews of HipChat

 

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Software Advice Reviews (21)
More Reviews (120)

Showing 1-20 of 21

JC from Podcast of Basketball
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great for large teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Many ways to access. iPhone/iPad app is great, web app works well. The ability to create different rooms is fantastic.

Cons

Needs more notification customization. Certain rooms could use more options or a way to create windows when you want notifications

 
 

Josh from Ron Turley Associates, Inc.
Specialty: IT/software
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Great Team Collaboration tool, especially if used with other tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Clean, easy to use, great integrations with other tools. Love the gif/emoji extensions to add personality to your chats with coworkers, and the ability to leverage the API to write to rooms.

Cons

Unable to use the API to message users directly. Would have liked to notify users from other tools like infusionsoft when new contacts were added, etc.

 
 

Sanjeev from damco solutions
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Good for team comunication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We used this project with the integration of JIRA. This is same as other software but the unique ness is we can directly link the task during the chat. we can to on to one of group chat as well

Cons

This tool is only work with the JIRA integration. we tried it to use externally but did not get success.

 
 

Dev from Damco solutions
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Best project discussion tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

WE can use this tool for chatting purpose. If you are working with JIRA then its best option for internal discussions. Because project specific people will be there.

Cons

As per my experience, some feature which available in other chat app not available in hipchat. Other than its very fine.

 
 

Rebecca from Pinnacle Group
Specialty: Professional services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Helpful Interoffice Chat System

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easily chat with other team members individually and in groups.
Ability to use on your computer and phone is a huge plus.
I really like that when away, I receive an email as well. This helps me to more quickly respond to needs that I would have otherwise missed.

Cons

The history is not very long on the version we have so the search feature is not helpful and we have to save important information in multiple places.

 
 

Rick from Daxko
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Transformed how we communicate & makes remote team member's accessible

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I have not used Hipchat competitors extensively so I cannot compare features or anything like that, but I would say I am very satisfied with Hipchat. I work remotely and find that I use hipchat more often than one on one conversations even when I'm in the office.

Pros

Creating a new room for multi-person semi-private conversations is simple. I use the search capabilities all the time to find previous conversations. It works well.

Cons

Every so often they experience down time. We haven't been too disrupted by that though. Alerts seem to be confused when using both the desktop app and mobile app. There will be times when messages go unnoticed for days because hipchat didn't properly alert the recipient. A simple email or resending the chat message alleviates the problem.

 
 

Davinder from Damco
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2017

May 2017

Great for business use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Hipchat so much easy to have a quick conversation with multiple people within company.Get notified with in-app, email, SMS, and mobile push notifications.
We are using three product together JIRA, confluence and Hipchat . This is nice combination

Cons

I think if you work with hipchat the say no for Cons. just have issue with video call. Emotions are very less

 
 

Antoniana from North Atlantic Treaty Organisation (NATO)
Specialty: Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

I love HipChat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

. Rooms for every departments within company and ability to invite users.

. Task control and more efficient development process.

Pros

The user experience with HipChat is excellent! It uses an elegant, clean UI design that helps interact with chats in an intuitive way. The chat timeline is excellent, the user status is easy to understand and sharing files and have web cam chats is easy as pie. Plus, the application has an iOS app version and a web-based version, which brings the same level of UI simplicity.

Cons

This is annoying, as I have 4-5 teams, and again manually i'm searching for these rooms to join.Otherwise it is the best.

 
 

Priyanka from Pinaki Technology
Specialty: HR
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2017

April 2017

Used Hipchat for team discussions and coordination

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to use this as a end to end communication system.
Real time integration with other tools like Jira,Confluence etc.
Ability to create rooms for specific discussions.

Cons

Voice call options can be improved, ability to share large files over chat will be an added advantage.
Video call options can be added.

 
 

ERIC from ATLASSIAN
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Easiest Collaboration Tool EVAR!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use, great for no setup video conferencing, love the emoticons!
Also great for group or team chats

Cons

NONE at all, If anything it lacks in notoriety compared to competitors, and that slows customer adoption.

 
 

Matt from WP Engine
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Good for biz

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to use, very intuitive interface, integrates with enough services to work well for most companies

Cons

Not great for file sharing, doesn't work as well as competitions outside of organization. Integrations limited.

 
 

Aurelio from Small Army
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Easy to use and administer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I appreciate that this product makes it easy to admin a large group and control access and data between users.

 
 

Jess from DRI
Specialty: Consulting/analytics
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great for Employee Collaboration

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Great for socializing with fellow coworkers.

Pros

When I started a new job at a company in Sacramento, we used HipChat to communicate. It was great for getting to know my fellow employees, and various departments used it to do things like organize sports teams.

Cons

Sometimes people would send important information via HipChat when it would've been better to send that via email.

 
 

Zachary from Yodle
Specialty: Advertising
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Hipchat user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a great chat service client. Similar to slack or any of the other instant messaging services, nothing special about it yet that i have seen. Can upload your own emojis and gifs to chat. One cool feature

Cons

None that I have seen so far. Have only used the web client so far and it works just fine. Desktop notifications are good too.

 
 

Max from Whole Foods Market
Specialty: Retail
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Doesn't Fare well In comparison to Slack

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I use both Slack and HipChat on a daily basis to communicate with different teams at my company. Hip Chat is very clearly overshadowed by Slack in functionality, usability, and general responsiveness.

Pros

Integrates with other Atlassian products

Cons

Mobile app is weak - logs me out randomly and is inconsistent with when I receive notifications (a huge problem since this is the point of the software)

UI is clunky and hard to navigate, needs a huge overhaul to even begin to compete with Slack.

Ability to easily create chats and group channels is clunky is not seamless. You must create a full room and invite people. Slack allows you to create group chats on the fly just by typing in names.

 
 

Chandler from Spice works
Specialty: IT/software
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Not a big fan of hipchat...

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Being able to add custom emoticons is pretty cool. Complaints aside, the app does allow you to chat with colleagues, which accomplishes its main goal.

Cons

It seems like there are numerous server side issues because on many occasions we'll lose access to hipchat for an extended period of time. The mobile app isn't always consistent in showing which chats have new messages which can cause messages to be missed.

 
 

Chris from Klyp
Specialty: Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Nice for internal teams

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use HipChat internally for our development team. It does a great job of keeping track of conversations and reduced the amount of meetings that we have.

I also like the new bots that are coming out, both for fun and productivity.

Pros

Administered by company Admin, bots and history.

Cons

Cannot connect to other organizations or invite customers

 
 

JAMIE from CREDITCARDS.COM
Specialty: Financial services
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

EASY, INTUITIVE

Ease-of-use

Functionality

Product Quality

Customer Support

HIPCHAT IS EASY TO USE, AND HAS LOTS OF GREAT FEATURES. IT'S NOT QUITE AS ALL-ENCOMPASSING AS SLACK, BUT IT'S A PRETTY CLOSE SECOND. I'D DEFINITELY RECOMMEND IT.

 
 

Terrence from Acquia
Specialty: Technology
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

March 2017

March 2017

Pretty good but hey, it's not slack.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just generally less fun and intuitive as Slack. They are clearly working hard to get there but usability is just not as effortless and enjoyable.

Pros

Does it's basic job well

Cons

Not so 'delightful' not as responsive/aware. Like the way slack sees you do something and says 'do you always want me to do it like that?'

 
 

Liz from Capital factory
Specialty: Technology
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Hipchat is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love the karma! Easy to use, nice emojis. So great. Truly nice. Words words words. Chat rooms are fun.

Cons

Slack is more popular and i wish it was integrated with slack and gchat and twitter and medium and snap chat. I want to snap my hip chats to twitter

 
 
 
Showing 1-20 of 120

Andy from University of Notre Dame

September 2017

September 2017

HipChat gave our team streamlined flexibility to quickly communicate and collaborate on projects.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked the ability to form "rooms" around certain teams or projects. If only a handful of team members needed to collaborate around a specific initiative, they could do so in real time. It also took away the dreaded "reply all" bug that is common on email threads. In the rare instance someone was on a topic thread and didn't need to be, they could remove themselves without fear of more inbox clutter coming their way.

Cons

There were occasional outages - sometimes at the worst possible time. The customer service team was friendly and responsive, however.

Source: Capterra
 

Juan from FIS
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

We have this installed on our own server, very good quality 1 to 1 audio and char functionality with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Good collaboration tool and good audio.

Pros

The interface is clean and mobile app works great. The app integrates well with active directory and other services.

Cons

not as many integrations as with the cloud-based version with the on-location version. No easy fix for typos or retracting messages.

Source: Capterra
 

Nic from CSE Software Inc.

September 2017

September 2017

HipChat is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Software has everything we need, Atlassian Support is great, easy to admin, new features are always coming.

Cons

Cost - why does chat software have to cost so much. Granted, Hipchat's pricing is very similar to its competitors.

Source: Capterra
 

Corey from McGraw-Hill Education

September 2017

September 2017

Not the best team communication app.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

HipChat enables me to quickly get in contact with others in my organization with having to send an email.

Pros

You can easily setup "Rooms" where you can have a discussion around a certain topic with other in your organization. You can easily have a 1:1 chat with another person in your organization.

Cons

You can't have a conversation with more and one person without creating a Room. The UX isn't the greatest.

Source: Capterra
 

Kathleen from Web.com

September 2017

September 2017

It's really awesome to be able to have access to everyone in the company. Custom group chats too.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to keep track of all conversations in one place. Love being able to see everyone on the left side as well including my groups.

Cons

Nothing at the moment. Still learning all the ins and outs. I wish there were more emojis available.

Source: Capterra
 

Kirby from Hawaii Discount

September 2017

September 2017

We looked for an appropriate work chat room forever and I'm glad we found hipchat.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ability to install different apps & features into the chat which are extremely useful. Also, all of the agents in my office have the app on their phone for hipchat, which allows person to person, person to group chats, allowing everyone to have access at any time.

Cons

There isn't much I would complain about for this software. I would say that I wish it was easier to grant permissions to certain users, but otherwise, it has all of the functionality I require.

Source: Capterra
 

Avery from Box Clever

September 2017

September 2017

HipChat is a useful tool for communicating with team members.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can create different channels for chats so that you can organize your chats by topic or client. It makes it easier to use when you are searching for a topic of conversation.

Cons

It has fewer integrations and features compared to other similar softwares. If you are going to spend the money, I would do it elsewhere.

Source: Capterra
 

Tennille from AmeriFleet Transportation

August 2017

August 2017

HipChat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that you can have group chat rooms set up for specific areas within our organization. These chat rooms makes communication easier because your communication is specific to the chat room of your choice.

Source: Capterra
 

Bo from Aladtec
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Saves a lot of time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to have conversations about new events throughout the office without having to leave your desk. It is also a great tool to get opinions from co-workers as well as ask questions when needed.

Pros

It is a very easy product to use and allows you to communicate with co-workers fast while saving you time from walking around the office.

Cons

There seem to be a lot of updates to the software and you have to restart the system a couple times a week.

Source: Capterra
 

Nyla from OpenSesame

August 2017

August 2017

HipChat does not disappoint but it doesn't delight.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This tool is exactly what it promises. An easy to use the messaging tool however beyond that there isn't much to it.

Cons

I feel like it crashes or has downtime more than a messaging app should. I also don't like the fact that you can't have multiple people in a direct message.

Source: Capterra
 

Peter from Aladtec, Inc.

August 2017

August 2017

Quick, easy, and effective communication

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Effective communication
Fast collaboration with colleagues

Pros

The software is not only easy and quick to use, but it is also fun! My whole company uses it to relay quick information and give fast answers to questions.

Source: Capterra
 

Eric from Aladtec

August 2017

August 2017

Very User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Hipchat is very easy to use and helps me communicate with anybody and everybody in the office. It's fast and very reliable. I like how you can add different groups to chat with certain people.

Cons

The app sometimes lags and doesn't always notify me, but it's not too big of a deal. I wish it were a little more customizable. There isn't much that I don't like about this software.

Source: Capterra
 

Joseph from Aladtec
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Smooth as pie!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Numerous! Being able to quickly talk with co-workers, being up to date on company happenings, not having to bother people in person or on the phone... being able to send attachments and pictures quickly... starting group chats..... the list goes on and on!

Pros

The are several things that I like about Hipchat. First, it's extremely user friendly. I never have trouble figuring out a setting or preforming a task. Secondly, there is never any down time. I come into work and Hipchat is all ready to go! Thirdly, I love mobile aspect. It's fantastic! It keeps me up to date on company happenings wherever I go.

Cons

Although I pretty much love every aspect of Hipchat... It could use a screen shot feature for quickly screen capturing something you are working on that you need to show a co-worker.

Source: Capterra
 

Rob from Aladtec
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

It works really well to communicate with other employees

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to quickly communicate with anyone in the office.

Pros

I like that you can pull it up anywhere and send messages, pictures, or links to any employee in our office. I also like that you can set up specific rooms for certain divisions of our company. We have for sales, support, and engineering.

Cons

Sometimes it logs me out and it will take a minute to load. Also when I get to work in the morning, it takes the longest out of all the programs to start up on my computer.

Source: Capterra
 

Drew from Aladtec

August 2017

August 2017

Best way to connect with your team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use and reliability is huge for us. Like most sales organizations we need to communicate on the go. Hipchat allows that.

Cons

The updates sometimes slow the product down, but it is never that big of a deal. The updates usually improve the product.

Source: Capterra
 

Pedro from Mobile Media Networks
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great communication tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No more personal chats for projects! All communication about projects in one place no matter where are the team

Pros

* Full integration with another atlassian's products.
* Low cost per user.
* Native apps.
* My team can stay connected in any place.
* I can organize the work of subteams.

Cons

* The sync of notifications between devices has some issues.
* Only 1-1 video calls.
* Sometimes shows people offline but they are online

Source: Capterra
 

Diego from Eficiência Fiscal

August 2017

August 2017

It's no so good like the marketing is

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can have a good way to comunicate with all team, by text or video call. In companies where use just Atlassian products it's a good option

Cons

Very hard to configure and use; A lot of complex way to get start with the team; It's not a good option for who already with other service to comunicate

Source: Capterra
 

Johnny from Grand Guignol Network
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Great for Remote Teams!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Hipchat helps make my team that is spread out throughout the country feel closer together and the ability to create different chat rooms is very convenient.

Cons

This isn't necessarily a complaint, but I do have to use other software for audio/video chat and screen sharing. It would be a great feature and allow me to get rid of the other software I use for it.

Source: Capterra
 

Corey from QuP

June 2017

June 2017

Quick, Easy, Entertaining

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There's productive and entertaining add ons to this super easy to use IM program that just make communication more fun.

Cons

That more of my coworkers don't use it! Haha - the only thing I would change is that I wish the gif emoticons were larger

Source: Capterra
 


June 2017

June 2017

Has a lot of potential

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

HipChat lets me have all notifications, files, links and information in one place, and makes communication very easy with all co-workers. It is also very easy to use and integrate with other apps.

Cons

I think that the information in the sidebar would be improved if you could organize the files and links in folders, or add comments to them to give an indication to other people what they are about.
It takes quite long to open the files in the sidebar. When this happens, I click on the download icon and it takes less time to display the file on the browser.

Source: GetApp