About Jira

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow.

Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. The system offers functionality to create user stories and issues, plan sprints and distribute tasks across the team. Users also have access to information from thousands of business apps, from design and monitoring tools to source code and productivity apps.

A mobile app is available for Android and iOS devices. Pricing is per user per month. Support i...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Solaris, Web browser (OS agnostic), Windows 2000, Windows 8

10,259 Reviews of Jira

Average User Ratings

Overall

4.37 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(5,122)

5,122

4 stars

(3,869)

3,869

3 stars

(939)

939

2 stars

(128)

128

1 stars

(57)

57

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 10259 results

July 2019

User Profile Picture

Cristian from eSilicon

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Semiconductors

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2019

Jira for bug tracking and project management

I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.

Pros

We used several bug tracking tools in the past but Jira is by far the best one. What I like most: - user friendly interface, provides a nice user experience - Agile SCRUM/Kanban support out of the box - extremely configurable on almost everything - extendable through custom scripting, either built-in or via addons - very collaborative - there are thousands of addons in the marketplace; you can even write your own

Cons

Being so flexible to be configured, the learning curve for admins is a little steep. The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

Reasons for Switching to Jira

Jira compared to Bugzilla is like the next generation of bug tracking tools, in almost all ways, excepting of course the price.

March 2021

Luis from Dextra

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

5.0

March 2021

Excellent tool to organize and control for work processes

It is great! we use JIRA to manage projects (internal and external), customer services desk process, reporting, measure work efficiency, monitoring and work hour control.

Pros

It is an outstanding platform easy to use, with a great UI design, and wide range of customization and con configuration. It has standard templates to manage projects according to current approach and new trends (Agile/scrum/PMI). It service desk offer everything you may need to control all of the process internal and external. It has a large number of app to aggregate, as well as REST full API, Webhooks, and the likes to extract data or make interfaces with company's systems.

Cons

About the cloud service, is a litther pricy, and most of the time you need to contract (monthly fee) some apps to do basic things. On the other hand, support service has its opportunities. Response time is quite slow, and in some occasions -simply- not attended.

Reasons for Choosing Jira

It is well done platform with a great community, price is ok (little high but ok). It can do everything we need and more.

Reasons for Switching to Jira

It is more robust, easy to use and better in most way. (Similar cost)

May 2018

Yaroslav from The American College of Greece

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Higher Education

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

2.0

Value for money

3.0

Customer support

2.0

Functionality

5.0

May 2018

More then you will ever need / Tool to handle thousands of problems one by one

Pros

*Functionality The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform. There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue. * New UI Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers. *Customization Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.

Cons

*Slow Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow. *To many features Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use. Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.

April 2021

Aaron from WOODCHUCK USA

Verified Reviewer

Company Size: 11-50 employees

Industry: Wholesale

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

April 2021

The best option available, and a great value

Pros

This software is so great, that you really don't need to train people on how to use it. Project managers will be familiar within a day, and users will understand it quickly because Atlassian put a lot of work into an intuitive user interface. This is the best option on the market if you want something that scales across your company without draining your energy. Not only will you run projects through here, but you can also setup all your standard business processes to run through here. Using the marketplace, there are some great extensions for Jira. We built our entire accounting team into Jira, and used it to know we were following through with our key daily, weekly, monthly processes. Using a scheduler plugin, we were able to create tasks, with subtasks, delegate them, follow up with progress, and print a custom summary report at month end outlining completion, completion date, user, and notes.

Cons

You will likely want confluence or google sheets to keep overall big picture notes.

Reasons for Choosing Jira

All the features you need already exist. It's mature, but fully cloud, and feels fully cloud.

February 2021

User Profile Picture

Brandon from gShift

Verified Reviewer

Company Size: 11-50 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

5.0

February 2021

JIRA the ultimate project management tool for SaaS

Overall we switched to JIRA from ProdPad which opened up a whole new way of managing feature requests and gaining visibility into what is being worked on and bugs.

Pros

The Kanban board, export features and workflows are all features which stand out to me from my experience with JIRA.

Cons

There can be some confusion on finding settings within the admin section. So a bit of a learning curve to the software in my opinion.

Reasons for Choosing Jira

More functionality and integrations with GitHub

Reasons for Switching to Jira

More visibility and cost savings.