Jira

RATING:

4.4

(13000)

About Jira

Jira Software is a business process management tool used by agile teams to plan, track and release software. Jira Software supports Scrum, Kanban, a hybrid model or another unique workflow. Jira enables users to create project roadmaps to map out all projects in progress. The project board includes a drag-and-drop interface that allows teams to manage every project detail. The system offers functionality to create user stories and issues, plan sprints and distribute tasks across the team. Users also have access to information from thousands of business apps, from design and monitoring tools to source code and productivity apps. A mobile app is available for Android and iOS devices. Pricing is per user per month. Support is available through an online support portal, o...

Jira Pricing

Jira Software offers flexible pricing. Small teams: $0 per user/month for up to 10 users Growing teams: $7 per user/month for 11 to 10,000 users

Starting price: 

$7.75 per month

Free trial: 

Available

Free version: 

Available

Jira roadmap

Jira Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Jira

1 - 5 of 12,572 Reviews

Jakob

Sports, 11 - 50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2020

Functional and Effective but not Pretty

User Profile

Cristian

Verified reviewer

Semiconductors, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

Jira for bug tracking and project management

I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.

PROS

We used several bug tracking tools in the past but Jira is by far the best one. What I like most: - user friendly interface, provides a nice user experience - Agile SCRUM/Kanban support out of the box - extremely configurable on almost everything - extendable through custom scripting, either built-in or via addons - very collaborative - there are thousands of addons in the marketplace; you can even write your own

CONS

Being so flexible to be configured, the learning curve for admins is a little steep. The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

Reasons for switching to Jira

Jira compared to Bugzilla is like the next generation of bug tracking tools, in almost all ways, excepting of course the price.

User Profile

Grace

Verified reviewer

Retail, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

More effective project management and monitoring

Quickly aligning a software delivery team's members around a common vision is made possible without overwhelming them with a complex platform.

PROS

I appreciate that it's straightforward to set up, can be customized to fit any team's needs, and integrates with a wide variety of apps (from chat rooms like Slack to customer relationship management systems like Salesforce). simple, simple, simple, with a variety of dashboards and views to accommodate any team's needs.

CONS

The configuration process is not my favorite, and it could prove to be rather difficult for my team. There's also room for improvement in the user interface (UI), as it's not always reliable and can be frustratingly slow at times.

Reasons for switching to Jira

As Agile product developers, we find Jira's database structure to be ideal. In addition, I have found their phone support to be reliable and helpful.

Renu

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

It is an excellent project management tool!!

The experience was positive; it has everything to manage a project from end to end.

PROS

Jira proves to be an invaluable tool for efficient project management. Its comprehensive features allow us to seamlessly handle various aspects such as project progress tracking, ticket and story management, phase monitoring, assessing project complexity, and keeping tabs on workforce enrollment. The platform's versatility plays a crucial role in streamlining our project-related activities and ensuring effective collaboration across the team.

CONS

The experience was consistently positive, and I appreciate the absence of any notable shortcomings. Jira is effectively met my expectations, providing a smooth and satisfactory experience.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2024

Deployment Options

In general i like it. The agile methodology support.

PROS

That you can use it with cloud, server or data center and the specific edition or plan you choose. Keep in mind that pricing depends of what you choose.

CONS

Not tool is perfect some disadvantages are the complexity and learning curve. Customization challenges and performance issue with large instances.