--- title: "livepro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of livepro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if livepro is a good fit for you!" source_url: "https://www.softwareadvice.com/collaboration/livepro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / [livepro](https://www.softwareadvice.com/collaboration/livepro-profile/) / livepro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/collaboration/livepro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/collaboration/livepro-profile/alternatives/) # livepro User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 182 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 149 reviews (82%) - 4 stars: 30 reviews (16%) - 3 stars: 3 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - It provides solid role-based permissions to allow the proper security controls over who can access information. That, along with the detailed reporting in the system ensure that we are able to get optimized use out of the system. - The feedback and governance tools keep everything current and well-maintained within the system, and the communication function lets you send updates to specific groups, so there’s no need to email people separately. - livepro's searchability is the most significant piece of positive feedback we've received to date - the fact that agents can quickly search and find the answers and have confidence in the information allows them to feel and sound more self-assured, decreases our organizational risk through accurate information sharing, and reduces average handle time by not having to put customers on hold. ### Most mentioned cons - Some areas are hard to change, i.e. adding additional accordions can be a little tricky, trying to resize to match originals! - We have not identified a lot of cons about livepro. - What I like less about the app is just that it is necessary to buy a bigger package to access some of the features. ## livepro customer reviews Showing reviews 1-25 of 182 (page 1). ### Knowledge management made easy - Overall rating: 5/5 - Reviewer: Stacey Q. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered We no longer have lengthy word documents that are difficult to navigate, these have been replaced with easily searchable and digestible content that give our agents the answers they need to assist the client. The workflow function means we can have a clear governance in place to ensure our content is reviewed and maintained efficiently which is an essential part of our Contact Centre environment.The reporting capabilities within livepro have enabled our Team Leaders to have effective conversations around following correct processes and keeping up to date with changes. They can monitor general staff usage and link specific access to content back to QA when required.In addition, our ability to onboard new agents using livepro functionality has led to a reduction in the onboarding process and increased user engagement once they are actively taking client calls.The overall livepro support is second to none. They are extremely responsive to all requests and are there to guide you through from beginning the journey to day to day support and improvement #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Livepro has made such a difference in the day to day life of our Contact Centre agents - quick answers at their fingertips to help our clients. Some of the major highlights include:Announcements - no more emails cluttering the inbox and taking agents off the phone and into another system. We can communicate changes and links to relevant processes all whilst tracking who has read and acknowledged an announcement. The ability to future date and end date these also means we are tailoring what our agents need to see and when.Feedback - this function is so easy for our agents to use whilst they are on a call, to identify any updates that are required to content. They receive automatic notifications whenever their feedback is responded to or closed out so they can keep track. Integration with Genesys means agents can quickly view information without needing to navigate away from their client interaction. Keywords have been automatically set up on the incoming IVRs to display relevant work instructions pertaining to the incoming call. Authoring - the WYSIWYG editor function makes authoring really easy! #### Cons There are very few things to dislike about livepro and all feedback and suggestions are taken on board to ultimately benefit the end user.Some of the administrator functions can be time consuming, such as setting up scopes and roles (user permissions and access) however this will be simplified in the new UI release in the coming months. #### Reasons for choosing livepro The additional capabilities of a full knowledge management solution --- ### Amazing Product and Even Better Team! - Overall rating: 5/5 - Reviewer: Deanne S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We’ve had an incredible experience with our new KMS. The staff is amazing — helpful, knowledgeable, and always willing to make meaningful updates that add real value to how we use the program. The system itself is extremely user-friendly, and our entire team loves it. The reporting capabilities are practically endless, giving us insights we didn’t have before, and the overall value we’ve gained from the product has far exceeded our expectations. But what truly sets this company apart is their leadership and commitment to listening to their customers. How often do you get invited to meet with a [sensitive content hidden] who genuinely wants your feedback and ideas to make the product even better? These guys really know what they’re doing — and it shows. Highly recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of the product - Detailed Reporting - Helpful Staff - Great Communication and Aavailability of Staff at a Drop of a Hat #### Cons Haven't discovered anything that I do not like. There has not been anything that we have been unhappy with yet. #### Reasons for choosing livepro The staff was one of the top reasons. They were attentive, provided detailed responses to our questions in an effort to get us to select the right product for us. --- ### A Fantastic tool for a Customer Service Centre! - Overall rating: 5/5 - Reviewer: Sarah M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Livepro has given us the opportunity to create an amazing knowledge based system that all our Customer Service Officers regularly rave about! Since offering the Open Access version to the whole of Council we are also getting rave reviews from other departments too. There are so many ways to make the information on the page easy to read with the use of accordions, anchors, tables. Thoroughly recommend this product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Such an easy, user friendly system with a variety of templates and editing tools available. Particularly like the accordion and anchors which make the scripting pages so user friendly. Integrates well with our phone system (Purecloud) So easy to search and find pages and the ability to add keywords. Tech Support team are extremely helpful and friendly. Quizzes are a fantastic training tool as is the ability to insert 'how to' videos to the page. #### Cons Not a Con but a suggestion.....Would be great to offer a 'find and replace' function --- ### Incredibly Amazing and Supportive Company - Overall rating: 5/5 - Reviewer: Jess O. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Both our organization and I personally are extremely satisfied with the product and service provided by the Livepro team. Our Managers and Directors are equally impressed, and we foresee a long and successful business partnership with Livepro in the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support we receive from their entire team is exceptional. No issue is too big or too small, and they consistently demonstrate a proactive approach to addressing our needs. Their response times to enquiries are remarkably fast, especially when compared to other companies we work with. #### Cons Their service to our business and council consistently exceeds expectations. There is truly nothing more we could ask for. #### Reasons for switching to livepro The integrations that Livepro can provide to websites, the incredible functionality of Rockets and many more reasons that our Manager would know more about. --- ### Livepro ticks all boxes!! - Overall rating: 5/5 - Reviewer: Robyn C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Livepro has changed our life for our Customer Service Team. It is user-friendly for both our CSOs and our Author's. Livepro's Team are professional, always available to assist and nothing is too much trouble for them. Open Access provides our greater organisation a "Single Source of Truth". #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-friendly system with exceptional ongoing Support #### Cons Some limitations with formatting but suggestions are always welcomed for improvements #### Reasons for switching to livepro It was clunky and not user-friendly. Searching and reporting is not great. --- ### Elevating the Customer Experience Journey for Knowledge Content - Overall rating: 5/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Using livepro enables us to provide a single source of truth for multiple stakeholders - from internal business units and departments to external clients. The ability to easily customise the platform to suit the client's needs and desires makes the role of Knowledge Management such a joy to be involved with. The response from the end-user is always positive and they actively want to use the platform because they love the experience and journey that is provided to ensure that they can follow the process from start to finish in a simple, yet effective way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was introduced to livepro when I joined my current place of work approximately a year ago and since then have fallen in love with the platform. Livepro provides the means to have a single source of truth available to all employees but in a fun and engaging way. The following shows the key reasons why livepro is the best KMS platform on the market at the moment: 1. Easy to use: The platform is very intuitive and is a great tool that can be learned very quickly at the drop of a hat. 2. Customer Experience: The platform provides an amazing sense of engagement that helps draw employees to use the KMS rather than having a "wall of text" article to read. The customisations that are available within the platform provide the ability to get people to actively 'want' to use the KMS and help them locate the right information as quickly as possible - the first time they search for it. 3. Integrations: livepro is continually developing api integrations with many other platforms and CRMs which makes the ability to use livepro with existing resources a business or client already has in place such a huge benefit. This is critical to being able to promote livepro as part of our greater service offering. #### Cons Some things that could be added or improved are: Reporting: The reporting functions are being improved, but having the ability to pull data reports on user selections from a Rocket Tool will be a huge boon to call reviews for quality metrics measuring, and the use of the KMS by the end-user; Checklists: The ability to add a checklist selection within an article or rocket tool for an end-user to confirm completion of a process or task would also be valuable resource; JavaScript support: This function is currently disabled for security, but the ability to incorporate jsqueries would be amazing. #### Reasons for choosing livepro livepro provides a simple and effective means of customising content and knowledge to be able to provide the right information for the user and subsequently the customer in a fun, engaging way. --- ### A Great Step Forward - Overall rating: 4/5 - Reviewer: Geoff S. - Verified reviewer: Yes - Industry: Government Relations - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered To ensure our organization has the right answer, quickly, every time for whoever their customer is. It has been a great step forward towards this and the support crew from the initial trainers to CSR and the rest have been great to deal with and very responsive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use is the main thing I like about the software, creating the knowledge objects, updating information, reverting, training team members, searching for information, reporting, quizzes are all very easy to use. #### Cons There is not much and they points I have highlighted they are already working on to fix like people being able to edit their own profile. #### Reasons for switching to livepro It was very static and slow to find the answers and difficult to update. --- ### Easy to use and very well supported KMS - Overall rating: 5/5 - Reviewer: Linelle K. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to build and use Knowledge Management System. Next level customer support, with extremely prompt email replies and the option to pick up the phone and call someone if needed. If a feature isn't available, livepro will do their best to work with their devs and build it from scratch. #### Cons While livepro is highly responsive and flexible, some advanced features may require custom development, which can take time depending on complexity and prioritisation. However, they consistently provide a fantastic roadmap of upcoming changes, which helps with transparency and planning. --- ### Livepro makes it easy to create and manage knowledge content - Overall rating: 5/5 - Reviewer: Natascha M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Any time that I have spoken with someone from Livepro, I know that I am in great hands. The team are super approachable and are always happy to help me troubleshoot what ever problem I have had. [SENSITIVE CONTENT] and the team also listen to our experiences as users and are always looking for ways that they can help us uplift our knowledge practices. They do this through their regular workshops as well as taking on our feedback and bringing in new features. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using LivePro for about 18 months as a knowledge author and 3 1/2 years as a user before that. It's more than just a knowledge management tool that delivers articles to users. It's a tool that we use across many areas of the business that enables our users to access knowledge easily and in ways that suits them. Many of our users are phone based and it's important that they can access the answers and knowledge they need without much fuss, and LivePro does just that. My favourite type of content to create in LivePro are the Rockets. They are an amazing tool that enable my users to make decisions quickly and efficiently. My users also love them because they can easily work through them to get the answer that they need without having to navigate large amounts of text. Using rockets we have been able to reduce the our risk of incorrect processes being followed and member complaints. #### Cons There is a little bit of a learning curve to the types of content that are more complex than a document note, but they are well worth exploring. The search results can get a little clunky if you don't regularly maintain your results to ensure that they stay effective. --- ### Great software for call centres - Overall rating: 5/5 - Reviewer: Carita G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered It's been a great tool to consolidate knowledge across many clinics and to make it very quick and easy for our booking agents to find the right (and up to date) information for our customers. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. If you can use word you can use Livepro to quickly create and manage your content and make it easily accessible for your users. If you have a basic understanding of html and css you can make it go futher but this isn't necessary. The ability to tailor access levels for different types of users (eg admins or end users) is also great. Ongoing support is also exceptional and also great to have access to a community of livepro admins that we all learn from and help each other out. #### Cons Only minor issues I've noticed because I can be pedantic - but these were all quickly resolved by the support team. My only issue is that it can be a little fussy in applying some formatting - ie depends on how the formatting was applied in the first place to text as to how it can be modified. So sometime you just need to clear the formating and re-apply it. But this is a minor issue compared with some of the other problems I've encountered on other systems. --- ### livepro as the global leader in knowledge management - Overall rating: 5/5 - Reviewer: Kimberley P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered We commenced our knowledge management journey with livepro as one of the global leaders in knowledge management. A comparison with over 20 KM platforms was conducted with livepro recognised as the most robust and comprehensive, being most suitable for our large workforce and compatible with the sensitive nature of our knowledge. The team at livepro have provided incredible support throughout development, implementation and ongoing continuous improvement and expansion across our organisation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is modern and allows for seamless management of knowledge, processes and content across a large workforce. This is supported by extensive reporting capabilities to monitor usage, maintain content and formulate continuous improvement strategies. #### Cons The administrative functions of livepro to enable content permissions and update workflow settings can often be confusing on the backend, however, this will be rectified with the new admin interface that is due to be released soon and allow for efficient admin management of the system. #### Reasons for choosing livepro N/A - was not involved in the tender process --- ### Thank Support team - Overall rating: 4/5 - Reviewer: Shane E. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Very good, CS staff use everyday. Helps all team collaborate on work across Council #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The support we get from the LivePro staff. #### Cons Lack of training guides, maybe some more video tutorials on basic editing --- ### livepro review - Overall rating: 5/5 - Reviewer: Sharna B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered We have seen decreases in negative customer experiences, resulting in less operational losses.We have also seen positive uplifts in staff engagement and confidence of accuracy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros livepro has multiple interactive content formats, including many file formats.PDF, sound files, movie files etc.The Rocket function within the program is a fantastic solution for decision making errors across the business.livepro promotes knowledge sharing with the overall platform making knowledge easily accessible, shareable, and consumable.Ongoing measurement of use and success via the reporting functions, are critical for ongoing training needs or identifying knowledge gaps. #### Cons We often provide feedback to livepro for suggestions on improving user experience, from this we have seen many uplifts and incorporations . This also opens discussions about what interface changes and roadmaps are in the works, allowing us to open those lines of communication across the broader business. --- ### Such a great program! - Overall rating: 5/5 - Reviewer: Hannah S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, regardless of computer literacy. If you can use a search engine, you can use Live Pro! Great looking U.I with the ability to really personalise for your business. #### Cons I can't think of any cons. I find the service really easy to use as both a user and an admin. --- ### Livepro review - Overall rating: 5/5 - Reviewer: Alimassi A. - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Livepro has helped me with a wide range of customer inquiries ranging from dealing with different types of callers to answering the most unique, difficult and unusual questions. It has helped make my job easier knowing I've got a powerful piece of knowledge that's there to ensure that I do my job to the pest of my ability. Overall, Livepro is an amazing source of information and I'd definitely recommend it to other people. Keep up the great work Livepro.! :) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Livepro is an amazing source of knowledge that helps me (CSR) with the process of answering customer inquiries. From the beginning of my role, I was introduced to Livepro an straight away I was relieved to know that there is such a helpful tool that will be a click away for whenever I need any help or reassurance about all different kinds of questions. What I love most about Livepro is the ability to use the search function and the use of key words to locate a wide range of helpful articles, and most of all, Livepro is very convenient. #### Cons Apart from all great things I could say about Livepro, there's still some minor flows that could be improved in Livepro to better the use/experience even more. These flows includes things like, key words, article titles, updates and link navigation. What I mean from this is, sometimes CSRs would search up a specific key word to try and locate a specific article but if the title of that article does not match the key word then it makes it i bit harder and takes a bit linger to find what you're looking for (specially for new CSRs). Updates to some articles are a bit slow and sometimes clicking a link (likes shared outside of Livepro) does not always take you to the link URL, most the times it takes you to Livepro homepage, so this might be worth having a look at. --- ### Great Knowledge Management Tool - Overall rating: 5/5 - Reviewer: Eloise B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros livepro is the most user friendly knowledge management platform that we have encountered. The functionality is able to be used by multiple teams including but not limited to front line staff. The search function is particularly well loved by users. The customer service and support received from livepro has been exceptional. #### Cons No cons that I can think of. A great part of the service that we have received is that livepro are open to feedback and suggestions if we ever have ideas of how the platform could be improved. Some of these have made their way onto the roadmap and we have seen changes made following our feedback. --- ### An engaging platform for all skill levels - Overall rating: 5/5 - Reviewer: Cody P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customisation, Livepro allows you to customise with your own custom assets (Built in CSS and HTML) allowing the platform to evolve with your company, by creating unique, engaging experiences. The platform's customisation doesn't end with the look and feel of the site, it also allows integration with a growing number of services allowing us to reach users when, and how they need. #### Cons There are few things to dislike when using Livepro, however some future additions I would like to see are... - Highlighted tracked changes added to the version history (with collaborators) - Improved resources storage (files, images etc.) for uploading of screenshots - Mobile app and larger mobile compatibility --- ### So easy to use & the support is unparalleled - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Livepro has helped us move from a switchboard to fully functional contact centre. We've improved our FCR by 30% in 3 months. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support provided to each company is fantastic; the team know your content and help you make it even better. The software is so easy to use and update - better than so many other KM programs. #### Cons I have no issues with this software and like all the features. --- ### LivePro - The perfect application for your site or personal use if you are a teacher - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Building Materials - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered It gives me access to my users, to teach online classes or to many people who want to attend. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Among the features I love the live class rooms, audio and video recordings, Q&A sessions and groups. LivePro is in my opinion the best educational platform that facilitates and enhances online learning. #### Cons What I like less about the app is just that it is necessary to buy a bigger package to access some of the features. No other issues --- ### LivePro is a fantastic tool for businesses - Overall rating: 5/5 - Reviewer: Samantha B. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. LivePro has completely changed the way that we use and manage our knowledge. It has become a much better experience for frontline staff who use the system and even improving the speed to competency in induction training for new staff. Along with the ease of use, I believe there has also been a shift in culture where frontline staff as they so much more confidence in the tool that they are using. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to communicate changes to processes and/or knowledge within the same system as the knowledge is kept has made a great difference to our company. Given that our business is in the Insurance industry, there are changes that happen so regularly, it is so important to keep staff updated. By being able to communicate the changes, and link to the instructions all within the same announcement makes it a simpler process for staff who utilise the tool daily. #### Cons There are no features of LivePro that are not liked by myself or staff. --- ### Couldn’t live without it - Overall rating: 5/5 - Reviewer: Ann W. - Verified reviewer: Yes - Industry: Human Resources - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Easy to use. Great customer service. Helps staff deliver best customer service and share knowledge. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Able to find information easily. Great features to find knowledge quickly with minimum number of clicks. LivePro are very helpful and responsive to our needs and keep adding new features. Can be integrated with our CRM and telephoning system. We enjoy using the system for induction and quizzes to test people’s knowledge and ability to find articles. Also fun way to keep people engaged. Great to have info all in one place. #### Cons Could do with some improvements with collating quiz answers. --- ### Great Product and Really Easy to Use - Overall rating: 5/5 - Reviewer: Natalie F. - Verified reviewer: Yes - Industry: Government Administration - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Currently we have practice guidance and instructions for staff that are unclear and are presented in a complicated way. Livepro allows us to present this information in a clear, stepped out process that is easy to read and understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is really easy to use, it is very functional and you don't need to be really tech savvy to understand it! We have been able to build a system that supports our staff by providing clear guidance and instructions for them to complete complicated tasks. The company provide fantastic training and ongoing support throughout the whole process of learning and building the system, meaning we were able to create something really quickly and effectively which is really important for the nature of our work. They have amazing customer service which really helps when you are learning something new. #### Cons I don't have anything I dislike about this software. All of my questions and issues have been answered and resolved immediately and anything that they cant resolve straight away they deal with in a timely manner. Also if there is a functionality of the software that doesn't yet exist but we would like to see in the future, they take your ideas on board and add it to their list of future functions! --- ### LivePro - A great way to ensure our customer service team has the knowledge. - Overall rating: 5/5 - Reviewer: Pamela L. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered LivePro has been painless to introduce with great training and assistance from LivePro when initially implementing in our call centre / customer service team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple to use and the functionality of knowledge objects like Compasses and Rockets #### Cons Creating work instructions is my least favourite thing to do but the knowledge object is great for end users with the ability to move through the work instruction and only see the steps they require. #### Reasons for switching to livepro Dedicated knowledge base was required. --- ### Livepro Review - Overall rating: 4/5 - Reviewer: Kellie T. - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. [SENSITIVE CONTENT HIDDEN] from Livepro is great to deal with and very helpful. This system has made a big difference to our team. Its a lot easier to store and search for information now. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use. Good options for displaying information. I like the work instructions and quizes. #### Cons It can be a bit fiddly to format, particularly the accordian boxes. It can also be quite manually intensive and time consuming to change categories and templates. If you change a template you have to manually update it in every single item. It you change the categories you have to then manually re-categorise every single item. --- ### livepro - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The site is quite easy to navigate and the simple UI makes it very user friendly. #### Cons It has limited editing functions and the set up of some work instructions can be a bit tricky. #### Reasons for switching to livepro Ease of use and simplicity of site ## More reviews [Next reviews](https://www.softwareadvice.com/collaboration/livepro-profile/reviews/?page=2) --- livepro Reviews, Pros and Cons - 2026 Software Advice