--- title: "livepro Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of livepro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if livepro is a good fit for you!" source_url: "https://www.softwareadvice.com/collaboration/livepro-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / [livepro](https://www.softwareadvice.com/collaboration/livepro-profile/) / livepro Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/collaboration/livepro-profile/) Reviews [Alternatives](https://www.softwareadvice.com/collaboration/livepro-profile/alternatives/) # livepro User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 183 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 150 reviews (82%) - 4 stars: 30 reviews (16%) - 3 stars: 3 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The feedback and governance tools keep everything current and well-maintained within the system, and the communication function lets you send updates to specific groups, so there’s no need to email people separately. - livepro's searchability is the most significant piece of positive feedback we've received to date - the fact that agents can quickly search and find the answers and have confidence in the information allows them to feel and sound more self-assured, decreases our organizational risk through accurate information sharing, and reduces average handle time by not having to put customers on hold. - Using the announcement feature has been an effective way to communicate and confirm that agents have read and understood the changes, reducing the need for emails or individual communications that can easily get lost. ### Most mentioned cons - Some areas are hard to change, i.e. adding additional accordions can be a little tricky, trying to resize to match originals! - We have not identified a lot of cons about livepro. - What I like less about the app is just that it is necessary to buy a bigger package to access some of the features. ## livepro customer reviews Showing reviews 1-25 of 183 (page 1). ### Easy to use and best for smaller teams - Overall rating: 5/5 - Reviewer: Jenna O. - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: 3-5 years · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros strong knowledge manager, compliance and governance, AI-enhanced search helps users find quick answers, guide workflows #### Cons Best suited for larger teams, building and effective knowledge base takes time. The ROI and time-saving is largely felt a couple months into using the platform --- ### Livepro implementation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I believe Livepro to be a great value and the support you receive while implementing and afterward is wonderful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We went live with Livepro six months ago. I have been very impressed with the support we continue to receive. As with any project, we continue to identify opportunities to improve the outcome. [sensitive content hidden] has been by our side helping us make the most of their platform for our employees since going live. #### Cons We had some difficulty getting SSO set-up. We were able to work through the issues but it took longer than expected. --- ### Positive Experience with a Wonderfully Successful Launch! - Overall rating: 5/5 - Reviewer: Kristin A. S. - Industry: Construction - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Our main goal was to ensure agents had the answers at their fingertips and that those answers were accurate, consistent, and, most importantly, searchable. Our agents are the first point of contact for customers, and we want to make sure they have the most up-to-date information, as processes, products, and details can change quickly. Using the announcement feature has been an effective way to communicate and confirm that agents have read and understood the changes, reducing the need for emails or individual communications that can easily get lost. livepro's searchability is the most significant piece of positive feedback we've received to date - the fact that agents can quickly search and find the answers and have confidence in the information allows them to feel and sound more self-assured, decreases our organizational risk through accurate information sharing, and reduces average handle time by not having to put customers on hold. From contract signatures to implementation to launch, we have felt supported and have a true partnership with livepro. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite post-launch aspect is livepro's ability to reduce chaos and noise in the contact center almost immediately. It became the "Google" for SafeStep, and instead of agents typing questions into chats where they can get easily lost, they typed into livepro, found the answers quickly, and were able to move on through the call journey. Because agents could quickly search for and find what they needed, adoption and engagement were higher than we even hoped. Feedback included phrases such as: "This is the first time I've been able to search and find what I needed in real-time!" "Thank you for a tool that we actually use throughout our shift each day!" #### Cons From an administrator's perspective, there is nothing I dislike about livepro because it solves some of the most significant pain points our organization faced. The ability of livepro to integrate seamlessly with our telephony platform and other software systems fills in the gaps we didn't know we had until launching! The guidance, support, and training we continue to receive from livepro helps set us up for ongoing success. --- ### A Powerful, Reliable Knowledge Management Solution - Overall rating: 5/5 - Reviewer: Nic S. - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Livepro has been outstanding. It’s helped streamline knowledge sharing, improve staff confidence, and enhance customer service outcomes. The platform is reliable, scalable, and backed by a support team that truly understands our needs. Highly recommended! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Livepro has been a standout platform for our organisation. The knowledge base is the best we've ever had - intuitive, easy to manage, and widely adopted across multiple business units, including our Contact Centre. The reporting functions are excellent, offering deep insights that help us continuously improve. Functionality is top-tier, and the customer support is absolutely incredible - swift, helpful, and consistent. Overall, it delivers fantastic value for money. #### Cons Honestly, nothing comes to mind. We've had a very positive experience across the board and any issues we've encountered have been quickly dealt with or really helpful advice given. --- ### A Purpose Built KMS That Makes A Difference - Overall rating: 5/5 - Reviewer: Sam D. - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered The support team is absolutely amazing. They’re always available when you need help, and what stands out most is how seriously they take your feedback. Whenever we have suggestions or run into issues, they’re quick to listen, and it’s clear they’re committed to using that input to continually improve the tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve been using LivePro as our KMS for over four years now, and the features we value most are its simple but customisable UX, and how easy it is to author and maintain your own knowledge without needing to understand any code or rely on the supplier to build new templates. The feedback and governance tools keep everything current and well-maintained within the system, and the communication function lets you send updates to specific groups, so there’s no need to email people separately. They’ve also released an AI overview search function, which means team members now get contextualised answers directly from our closed knowledge base, rather than just being pointed to an article to read through. This has already helped improve AHT. As we manage multiple KMS for various clients with differing licensing needs we’ve found their flexible pricing model #### Cons It would be really helpful if, as an administrator, I could move easily between multiple KMSs within the same instance and view each of their homepages. When you’re managing more than one, having to jump in and out separately can be a bit clunky, so a smoother way to switch between them would make oversight and maintenance much easier. --- ### Knowledge management made easy - Overall rating: 5/5 - Reviewer: Stacey Q. - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered We no longer have lengthy word documents that are difficult to navigate, these have been replaced with easily searchable and digestible content that give our agents the answers they need to assist the client. The workflow function means we can have a clear governance in place to ensure our content is reviewed and maintained efficiently which is an essential part of our Contact Centre environment.The reporting capabilities within livepro have enabled our Team Leaders to have effective conversations around following correct processes and keeping up to date with changes. They can monitor general staff usage and link specific access to content back to QA when required.In addition, our ability to onboard new agents using livepro functionality has led to a reduction in the onboarding process and increased user engagement once they are actively taking client calls.The overall livepro support is second to none. They are extremely responsive to all requests and are there to guide you through from beginning the journey to day to day support and improvement #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Livepro has made such a difference in the day to day life of our Contact Centre agents - quick answers at their fingertips to help our clients. Some of the major highlights include:Announcements - no more emails cluttering the inbox and taking agents off the phone and into another system. We can communicate changes and links to relevant processes all whilst tracking who has read and acknowledged an announcement. The ability to future date and end date these also means we are tailoring what our agents need to see and when.Feedback - this function is so easy for our agents to use whilst they are on a call, to identify any updates that are required to content. They receive automatic notifications whenever their feedback is responded to or closed out so they can keep track. Integration with Genesys means agents can quickly view information without needing to navigate away from their client interaction. Keywords have been automatically set up on the incoming IVRs to display relevant work instructions pertaining to the incoming call. Authoring - the WYSIWYG editor function makes authoring really easy! #### Cons There are very few things to dislike about livepro and all feedback and suggestions are taken on board to ultimately benefit the end user.Some of the administrator functions can be time consuming, such as setting up scopes and roles (user permissions and access) however this will be simplified in the new UI release in the coming months. --- ### Incredibly Amazing and Supportive Company - Overall rating: 5/5 - Reviewer: Jessica O. - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Both our organization and I personally are extremely satisfied with the product and service provided by the Livepro team. Our Managers and Directors are equally impressed, and we foresee a long and successful business partnership with Livepro in the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support we receive from their entire team is exceptional. No issue is too big or too small, and they consistently demonstrate a proactive approach to addressing our needs. Their response times to enquiries are remarkably fast, especially when compared to other companies we work with. #### Cons Their service to our business and council consistently exceeds expectations. There is truly nothing more we could ask for. --- ### A Fantastic tool for a Customer Service Centre! - Overall rating: 5/5 - Reviewer: Sarah M. - Industry: Government Administration - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Livepro has given us the opportunity to create an amazing knowledge based system that all our Customer Service Officers regularly rave about! Since offering the Open Access version to the whole of Council we are also getting rave reviews from other departments too. There are so many ways to make the information on the page easy to read with the use of accordions, anchors, tables. Thoroughly recommend this product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Such an easy, user friendly system with a variety of templates and editing tools available. Particularly like the accordion and anchors which make the scripting pages so user friendly. Integrates well with our phone system (Purecloud) So easy to search and find pages and the ability to add keywords. Tech Support team are extremely helpful and friendly. Quizzes are a fantastic training tool as is the ability to insert 'how to' videos to the page. #### Cons Not a Con but a suggestion.....Would be great to offer a 'find and replace' function --- ### Livepro ticks all boxes!! - Overall rating: 5/5 - Reviewer: Robyn C. - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Livepro has changed our life for our Customer Service Team. It is user-friendly for both our CSOs and our Author's. Livepro's Team are professional, always available to assist and nothing is too much trouble for them. Open Access provides our greater organisation a "Single Source of Truth". #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User-friendly system with exceptional ongoing Support #### Cons Some limitations with formatting but suggestions are always welcomed for improvements --- ### Elevating the Customer Experience Journey for Knowledge Content - Overall rating: 5/5 - Reviewer: Jason S. - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Using livepro enables us to provide a single source of truth for multiple stakeholders - from internal business units and departments to external clients. The ability to easily customise the platform to suit the client's needs and desires makes the role of Knowledge Management such a joy to be involved with. The response from the end-user is always positive and they actively want to use the platform because they love the experience and journey that is provided to ensure that they can follow the process from start to finish in a simple, yet effective way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was introduced to livepro when I joined my current place of work approximately a year ago and since then have fallen in love with the platform. Livepro provides the means to have a single source of truth available to all employees but in a fun and engaging way. The following shows the key reasons why livepro is the best KMS platform on the market at the moment: 1. Easy to use: The platform is very intuitive and is a great tool that can be learned very quickly at the drop of a hat. 2. Customer Experience: The platform provides an amazing sense of engagement that helps draw employees to use the KMS rather than having a "wall of text" article to read. The customisations that are available within the platform provide the ability to get people to actively 'want' to use the KMS and help them locate the right information as quickly as possible - the first time they search for it. 3. Integrations: livepro is continually developing api integrations with many other platforms and CRMs which makes the ability to use livepro with existing resources a business or client already has in place such a huge benefit. This is critical to being able to promote livepro as part of our greater service offering. #### Cons Some things that could be added or improved are: Reporting: The reporting functions are being improved, but having the ability to pull data reports on user selections from a Rocket Tool will be a huge boon to call reviews for quality metrics measuring, and the use of the KMS by the end-user; Checklists: The ability to add a checklist selection within an article or rocket tool for an end-user to confirm completion of a process or task would also be valuable resource; JavaScript support: This function is currently disabled for security, but the ability to incorporate jsqueries would be amazing. --- ### A Great Step Forward - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Government Relations - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered To ensure our organization has the right answer, quickly, every time for whoever their customer is. It has been a great step forward towards this and the support crew from the initial trainers to CSR and the rest have been great to deal with and very responsive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use is the main thing I like about the software, creating the knowledge objects, updating information, reverting, training team members, searching for information, reporting, quizzes are all very easy to use. #### Cons There is not much and they points I have highlighted they are already working on to fix like people being able to edit their own profile. --- ### Highly Recommended! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Very positive! Livepro is a very good, very modern knowledge management system. Good reporting. Good UI. Easy, streamlined authoring. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that it balances ease of use for end users with administrators/authors. It isn't just a blank document for us to populate, each article can have completely different functionality - is it a step-by-step instruction? A decision tree? A mixture? Support is excellent. The internal Help section is robust and the human support is thorough and responsive. #### Cons I wish we could reuse content more. There is some ability that is excellent and I wish it was throughout! The feedback/review process is a bit confusing. We developed our own workflow (using the internal functionality) but that has some unintended side effects related to user access. --- ### “Excellent knowledge management system” - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Livepro has been a key tool when managing our internal knowledge, both streamlining the migration of existing knowledge, and also helping us identify and address content gaps through user feedback, search analytics (thanks to reporting) and taxonomy. Our team has greatly benefited from its intuitive interface and powerful SEO capabilities, which has made it easy for them to locate the information they need quickly and efficiently. The platform’s wide range of content types has helped support learning and engagement across all levels, from onboarding new staff (via quizzes) to assisting more experienced team members via document notes, process guides and rockets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The periodic review cycle within Livepro has been very helpful as part of our knowledge management cycle. In the past, tracking when pages were last reviewed meant manually visiting each one, and managing page history was also challenging. The Livepro “Content Owner” system – with automated notifications when pages require review – has made this process much more efficient and manageable. Creating new pages is also generally very user-friendly, and the flexible design of page elements and templates allows for customisation to suit the needs of each knowledge object, while keeping the style consistent across the platform. Support from the Livepro team has been consistently strong. Their responsiveness, combined with regular updates and new features has been very helpful throughout the entire process #### Cons It would be helpful to have the ability to set up page containers using distribution lists (as well as by role type) to avoid having to create and manage a large number of role types for each team. Additionally, allowing users to include screenshots when submitting feedback would be beneficial. --- ### Easy to use and very well supported KMS - Overall rating: 5/5 - Reviewer: Linelle K. - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to build and use Knowledge Management System. Next level customer support, with extremely prompt email replies and the option to pick up the phone and call someone if needed. If a feature isn't available, livepro will do their best to work with their devs and build it from scratch. #### Cons While livepro is highly responsive and flexible, some advanced features may require custom development, which can take time depending on complexity and prioritisation. However, they consistently provide a fantastic roadmap of upcoming changes, which helps with transparency and planning. --- ### Livepro makes it easy to create and manage knowledge content - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Any time that I have spoken with someone from Livepro, I know that I am in great hands. The team are super approachable and are always happy to help me troubleshoot what ever problem I have had. [SENSITIVE CONTENT] and the team also listen to our experiences as users and are always looking for ways that they can help us uplift our knowledge practices. They do this through their regular workshops as well as taking on our feedback and bringing in new features. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using LivePro for about 18 months as a knowledge author and 3 1/2 years as a user before that. It's more than just a knowledge management tool that delivers articles to users. It's a tool that we use across many areas of the business that enables our users to access knowledge easily and in ways that suits them. Many of our users are phone based and it's important that they can access the answers and knowledge they need without much fuss, and LivePro does just that. My favourite type of content to create in LivePro are the Rockets. They are an amazing tool that enable my users to make decisions quickly and efficiently. My users also love them because they can easily work through them to get the answer that they need without having to navigate large amounts of text. Using rockets we have been able to reduce the our risk of incorrect processes being followed and member complaints. #### Cons There is a little bit of a learning curve to the types of content that are more complex than a document note, but they are well worth exploring. The search results can get a little clunky if you don't regularly maintain your results to ensure that they stay effective. --- ### Our resources and knowledge management toolset. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Logistics and Supply Chain - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Livepro has empowered our employees with easy access to the information they need, when they need it. This has improved efficiency, reduced training time, and fostered a culture of knowledge sharing across our organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Livepro has transformed the way we manage and share knowledge within our organization. I love the intuitive interface, the powerful search functionality that makes it easy to find the information we need, and the interactive features like quizzes and videos that keep our employees engaged. The ability to create customized knowledge bases for different departments and roles ensures everyone has access to the relevant information they need. #### Cons Livepro offers excellent customization options but some of the more advanced features, like integrating with external data sources, can require some technical expertise. --- ### Love LivePro - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Relations - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Absolutely love it, easy to use, a great resource for our team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How it has significantly improved the quick access to information for our CSO team. The LivePro support team are amazing in particular Ollie, he has been a dream to work with. #### Cons Some areas are hard to change, i.e. adding additional accordions can be a little tricky, trying to resize to match originals! --- ### livepro review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered We have seen decreases in negative customer experiences, resulting in less operational losses.We have also seen positive uplifts in staff engagement and confidence of accuracy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros livepro has multiple interactive content formats, including many file formats.PDF, sound files, movie files etc.The Rocket function within the program is a fantastic solution for decision making errors across the business.livepro promotes knowledge sharing with the overall platform making knowledge easily accessible, shareable, and consumable.Ongoing measurement of use and success via the reporting functions, are critical for ongoing training needs or identifying knowledge gaps. #### Cons We often provide feedback to livepro for suggestions on improving user experience, from this we have seen many uplifts and incorporations . This also opens discussions about what interface changes and roadmaps are in the works, allowing us to open those lines of communication across the broader business. --- ### Such a great program! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, regardless of computer literacy. If you can use a search engine, you can use Live Pro! Great looking U.I with the ability to really personalise for your business. #### Cons I can't think of any cons. I find the service really easy to use as both a user and an admin. --- ### Livepro review - Overall rating: 5/5 - Reviewer: Alimassi A. - Industry: Computer Software - Company size: 10000+ employees - Product usage: less than 1 year · daily - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Livepro has helped me with a wide range of customer inquiries ranging from dealing with different types of callers to answering the most unique, difficult and unusual questions. It has helped make my job easier knowing I've got a powerful piece of knowledge that's there to ensure that I do my job to the pest of my ability. Overall, Livepro is an amazing source of information and I'd definitely recommend it to other people. Keep up the great work Livepro.! :) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Livepro is an amazing source of knowledge that helps me (CSR) with the process of answering customer inquiries. From the beginning of my role, I was introduced to Livepro an straight away I was relieved to know that there is such a helpful tool that will be a click away for whenever I need any help or reassurance about all different kinds of questions. What I love most about Livepro is the ability to use the search function and the use of key words to locate a wide range of helpful articles, and most of all, Livepro is very convenient. #### Cons Apart from all great things I could say about Livepro, there's still some minor flows that could be improved in Livepro to better the use/experience even more. These flows includes things like, key words, article titles, updates and link navigation. What I mean from this is, sometimes CSRs would search up a specific key word to try and locate a specific article but if the title of that article does not match the key word then it makes it i bit harder and takes a bit linger to find what you're looking for (specially for new CSRs). Updates to some articles are a bit slow and sometimes clicking a link (likes shared outside of Livepro) does not always take you to the link URL, most the times it takes you to Livepro homepage, so this might be worth having a look at. --- ### Great Knowledge Management Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros livepro is the most user friendly knowledge management platform that we have encountered. The functionality is able to be used by multiple teams including but not limited to front line staff. The search function is particularly well loved by users. The customer service and support received from livepro has been exceptional. #### Cons No cons that I can think of. A great part of the service that we have received is that livepro are open to feedback and suggestions if we ever have ideas of how the platform could be improved. Some of these have made their way onto the roadmap and we have seen changes made following our feedback. --- ### An engaging platform for all skill levels - Overall rating: 5/5 - Reviewer: Cody P. - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customisation, Livepro allows you to customise with your own custom assets (Built in CSS and HTML) allowing the platform to evolve with your company, by creating unique, engaging experiences. The platform's customisation doesn't end with the look and feel of the site, it also allows integration with a growing number of services allowing us to reach users when, and how they need. #### Cons There are few things to dislike when using Livepro, however some future additions I would like to see are... - Highlighted tracked changes added to the version history (with collaborators) - Improved resources storage (files, images etc.) for uploading of screenshots - Mobile app and larger mobile compatibility --- ### So easy to use & the support is unparalleled - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Livepro has helped us move from a switchboard to fully functional contact centre. We've improved our FCR by 30% in 3 months. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support provided to each company is fantastic; the team know your content and help you make it even better. The software is so easy to use and update - better than so many other KM programs. #### Cons I have no issues with this software and like all the features. --- ### LivePro - The perfect application for your site or personal use if you are a teacher - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Building Materials - Company size: Self-Employed - Product usage: a free trial · daily - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered It gives me access to my users, to teach online classes or to many people who want to attend. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Among the features I love the live class rooms, audio and video recordings, Q&A sessions and groups. LivePro is in my opinion the best educational platform that facilitates and enhances online learning. #### Cons What I like less about the app is just that it is necessary to buy a bigger package to access some of the features. No other issues --- ### LivePro is a fantastic tool for businesses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. LivePro has completely changed the way that we use and manage our knowledge. It has become a much better experience for frontline staff who use the system and even improving the speed to competency in induction training for new staff. Along with the ease of use, I believe there has also been a shift in culture where frontline staff as they so much more confidence in the tool that they are using. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to communicate changes to processes and/or knowledge within the same system as the knowledge is kept has made a great difference to our company. Given that our business is in the Insurance industry, there are changes that happen so regularly, it is so important to keep staff updated. By being able to communicate the changes, and link to the instructions all within the same announcement makes it a simpler process for staff who utilise the tool daily. #### Cons There are no features of LivePro that are not liked by myself or staff. ---