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> Reviews of livepro. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if livepro is a good fit for you!

Source: https://www.softwareadvice.com/collaboration/livepro-profile/reviews

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livepro Reviews

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[Overview](https://www.softwareadvice.com/collaboration/livepro-profile/)

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# livepro Reviews

## Reviews Summary

## Overall Rating

4.8

* * *

## Ratings Breakdown

5

(149)

4

(30)

3

(3)

2

(0)

1

(0)

## Secondary Ratings

Ease-of-use

4.7

Customer Support

4.9

Value for money

4.8

Functionality

4.6

* * *

### Pros

"It provides solid role-based permissions to allow the proper security controls over who can access information. That, along with the detailed reporting in the system ensure that we are able to get optimized use out of the system."

"The feedback and governance tools keep everything current and well-maintained within the system, and the communication function lets you send updates to specific groups, so there’s no need to email people separately."

"livepro's searchability is the most significant piece of positive feedback we've received to date - the fact that agents can quickly search and find the answers and have confidence in the information allows them to feel and sound more self-assured, decreases our organizational risk through accurate information sharing, and reduces average handle time by not having to put customers on hold."

### Cons

"Some areas are hard to change, i.e. adding additional accordions can be a little tricky, trying to resize to match originals!"

"We have not identified a lot of cons about livepro."

"The search results can get a little clunky if you don't regularly maintain your results to ensure that they stay effective. "

* * *

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livepro Reviews, Pros and Cons - 2026 Software Advice