Loom

RATING:

4.7

(436)

About Loom

Loom is a video recording and screen sharing solution that allows teams to communicate with ease, without wasting hours of productivity from non-productive meetings. Loom includes fast recording, screen sharing, link sharing, video editing, emoji reactions and comments, access controls, and advanced reporting. Users are able to use Loom to record their screen or a specific application in addition to live recording for any video session. Loom generates a custom URL for every video session, which allows video owners to share links to other users. Loom's editing tools allow users to edit, trim, and add CTAs and custom thumbnails. Video owners can use access controls to set privacy filters for videos to restrict visibility for users who don't have a password or URL li...

Loom Pricing

Loom is available for free with limited access to a number of videos. Paid subscriptions with unlimited videos are available on monthly and annual subscriptions starting at $8. Custom quotes are also available for teams and enterprises. Contact Loom for more information.

Starting price: 

$8.00 per month

Free trial: 

Available

Free version: 

Available

Loom for Desktop
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Loom Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Loom

1 - 5 of 434 Reviews

Janice

2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed June 2022

Great video recording tool for a start

User Profile

Sara

Verified reviewer

Professional Training & Coaching, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Easiest way to cut down on meetings and create tutorials!

Overall it's been amazing, I started on the free account then when I realized how much time it was saving me (with making tutorials for a remote team) it was an easy decision to start paying for it. They also roll out new features so I feel they really listen to feedback.

PROS

I love how easy it is to use, even if you are not tech-savvy it's easy to use. It's easy to organize my recordings with folders and share them with team members and clients. It saves me so much time by creating short screen recordings versus having to have a meeting. It's also low-cost compared to other software solutions.

CONS

I have no cons for it, I think it's great. Even the free account offers a lot.

Reasons for switching to Loom

I felt loom offered way more than what I was currently using and it would grow with me.

User Profile

Paul

Verified reviewer

E-Learning, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Loom is the original and still the best by leaps and bounds.

From using the free version when they first released their product, to now paying for the professional version, I am constantly impressed. It is a vital part of how we provide support to our clients.

PROS

After trying every other option out there, from Bonjoro, Vimeo Record, and Dropbox Capture, desktop software like Snagit and Camtasia, and other similar pieces of software, Loom stands head and shoulders above all of them. It is simple to record, the video is uploaded quickly, the processing is ridiculously fast, the editing is faster than I have seen and it does what it says on the box.

CONS

Sometimes the webcam and the sound is a little out of sync.

Reasons for switching to Loom

I wanted something simple and effective that didn't slow down responses and that the recipient didn't really have to think.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2023

Seemingly great platform - inconsistent and minimal customer service responsiveness

Frustrating and a waste of time. Tried to reach customer tech support and avoid subscription cancellation, requested escalation - Nothing. Invested two weeks trouble shooting, waiting, moving on to other part so a project, waiting, then, something else doesn't work, now - recording uploading for over 12 hrs - and no customer response despite 3-4 tickets over 6 days. I'm done. Good luck to all...

PROS

Potential - Current project requires Loom proposed functionality

CONS

After completing first project tasks..* No Cam/Screen in dropdown menu- no customer service response* Next, no cap when recording slide, no playback video recorded* Next, moved to different browser - now have cam/screen* Next, nothing - still uploading - 12 hours later* Created over 4 tickets in 6 days - one acknowledgment, before additional 3 tickets over 4 days

Reason for choosing Loom

I was excited at it's apparent ease of use, quality, but, regrettably, it was recommended

Emanuela

Consumer Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed February 2024

Excellent tool for any industry you are in!

Positive under all aspects I am very looking forward to attend the next webinar so I can have a better training on how to use its features for our new website launch!

PROS

I started using this app with the free trial. I use it on daily basis since I work a lot with customer service and it is much easier a very short video explaining any process. Everything is automated! The system will just cut pauses and provide title and description of the video with AI features. You receive notification real time from who watched the video. Among colleagues is also useful. Instead of creating manuals and long books explaining all process/rules in place you can just use Loom to show a new trainee how's the job and what he/she should be doing. As remote worker for an international company this has been a game changer. Even when I am off/away my colleague can go to the library of training and see how it is done. Absolutely brilliant app! I am happy to have now the subscription so I can extend the use of AI features.

CONS

There is nothing really I did not like about loom so far. I am happy with it, and will attend also webinars

Reason for choosing Loom

It appeared to be the best on the market, so I gave it a try starting with the free trial, now my company has a subscription