About Microsoft 365

Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software encompasses modules that enables the use of Microsoft Office suite and cloud-based solutions such as Skype, Exchange and SharePoint. While Microsoft 365 can be deployed through single sign-on leveraging an Active Directory, the software’s functions can be configured on the online portal. It provides products such as OneDrive, Outlook, OneNote, PowerPoint, MicrosoftTeams and SharePoint.

Primary features of Microsoft 365 comprise hosted services, office applications, updates, collaboration tools and Microsoft 365 Education. Additionally, users can leverage the suite for cross-platform efficiency, updated workflow, on-air meetings, cl...


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11,430 Reviews of Microsoft 365

Average User Ratings

Overall

4.66 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(7,708)

7,708

4 stars

(2,709)

2,709

3 stars

(404)

404

2 stars

(48)

48

1 stars

(20)

20

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11430 results

February 2021

User Profile Picture

Oscar from SOLUCIONES Y SERVICIOS INTEGRALES TELCO SA DE CV

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2021

Office 365 - Good for general use

We liked a lot. We managed to unify all the administration of licensing, mail and storage in a single tool which helped us save money.

Pros

The storage it gives is superior to others for both cloud storage and mail, this has been one of the things that made us acquire the complete suit.

Cons

The integration with third parties has not been the same as with our previous provider, which was Gsuit. The ease of having an account for everything and being able to share with clients was degraded a bit.

Reasons for Choosing Microsoft 365

The aim was to unify administration and increase capacities. This tool did everything.

Reasons for Switching to Microsoft 365

Having a single vendor for software, mail, and storage was important to us, it helped us increase operational capacity and simplify the management of collaboration tools.

March 2021

Anonymous

Verified Reviewer

Company Size: 1 employee

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

March 2021

I preferred the old school version of Office (and by Office I mean Excel)

It would be easy to use in lots of places on different devices, but I only wish to use it on my desktop PC. As a result I feel that functionality has been sacrificed for networking features, which I broadly don't use or care for. If there were a downloadable hard drive resident version I would jump at it. So as a power user of Excel I'm disappointed.

Pros

I don't know that there is anything I like about this version compared to the previously installed version on my hard drive. I suppose sharing and being up to date with the latest version but that was never something I had a problem with before.

Cons

It (Excel) struggles to handle complicated formatting, for example, and I had to ditch some files with complex visual presentation, and in my view their are now over-simplified, and that's so they don't hang or crash. This is the sort of thing the hard drive resident application never struggled with. Conditional formatting layered up is the sort of thing that causes problems. So I'd say I'm not using all the features because it's not possible if you want a stable file. (I have a high spec set up and high speed ISP so I don't expect performance problems)

Reasons for Choosing Microsoft 365

Familiarity as an existing user, plus the free storage space on One Drive. I chose it over Google Sheets (Excel being 99% of my use of Office365) because I want a hard copy on my computer that I'd be able to open if the internet was down, although I'm not sure now that it would actually do that. So it was a lack of choice really, and line of least resistance. Bring back the installed version!

April 2019

John from Katerra

Company Size: 5,001-10,000 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Functionality

4.0

April 2019

Good Feature Set but Still a Ways to Go

I believe that most companies signing up with Microsoft for email get an attractive deal for Office 365 as an included package. That makes the offering worthwhile. The office tools online are getting better but still have a ways to go. Online access and collaboration is worth the extra cost for Office 365 but just don't expect to have it transform your life completely.

Pros

The cloud availability and collaboration capabilities are definitely the best features of Office 365. It's nice to be able to access email, files and my tools from any device anywhere. That gives me freedom to not have my laptop with me in every situation. I love the ability to share and collaborate on documents with teammates and have a central location for us to all share files and ideas.

Cons

The tools are just not robust enough yet and in the case of SharePoint and Teams, they are downright clunky. We have all been spoiled over the years with the excellent products Microsoft has developed for their Office platform. The many generations of these products have given us business tools that we legitimately could not do without. Power Point is very good, Word is excellent, and Excel cannot be be beaten. However, their cloud counterparts still fall noticeably short of the client offerings. Yes, you can choose to edit your online doc in the client version but you actually must to access some of your favorite functionality. That is irritating and you find yourself just defaulting to the client if you feel like you have even marginally heavy lifting to do. SharePoint and Teams, in my opinion, are great ideas that don't yet have a positive user experience to make them must-have tools.

February 2021

Manuel from Marketing & Advertising

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

2.0

Functionality

5.0

February 2021

Great productivity suite but you need to get used to it

I definitely recommend it for three reasons: one, the office tools are the best in their category (Word, PoerPoint, etc...); two, it is not expensive compared with other subscription services ((I pay around 15 euros a month); and three, it is improving and adding more features and tools all the time. Despite same flaws, it is a very good deal.

Pros

It offers a lot. It is not only about the apps that we all know (Word, Excel, PowerPoint). It is also about task management with To Do and Planner. Robust document sharing with Sharepoint, drawing with Whiteboard (awesome tool) or managing your email with Outlook. The range of tools that Microsoft offers for the 365 subscription is simly astonishing and it gives you pretty much all you need for the day to day management of your work.

Cons

Log in management is an issue with Microsoft. You sometimes get logged off for no reason and then your password is not recognized. You have to dig into the customer service forums to find solutions. As customer service is nonexistent, you are on your own.

Reasons for Choosing Microsoft 365

Google's office tools are simply not as good as Microsoft's. I also prefer to work with desktop applications and that is something that is not possible with G Suite.

February 2021

Youssef from WonderEight

Verified Reviewer

Company Size: 11-50 employees

Industry: Information Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

A full suite of productivity tools for medium businesses and enterprises

Been using Microsoft 365 to a ground of 45 employees and never faced any issues. Configuration is very easy both from an administrator and a user point of view.

Pros

Microsoft 365 is full suite of software that includes the best email services in addition to the best productivity software: word, excel, powerpoint and outlook. I like the pricing model that moved from having to buy Microsoft office licenses yearly to a subscription basis where you get the latest products from Microsoft.

Cons

I can hardly think of anything I don't like. Adding some of the premium microsoft applications to your Microsoft 365 package can be a bit expensive (such as Visio and Ms Project who aren't in the microsoft 365 standard packages)

Reasons for Choosing Microsoft 365

Microsoft has the best email service (Microsoft Exchange Online) and the office apps we're familiar with are all included in Microsoft 365