--- title: "Mural Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Mural. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mural is a good fit for you!" source_url: "https://www.softwareadvice.com/collaboration/mural-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Collaboration Software](https://www.softwareadvice.com/collaboration/) / [Mural](https://www.softwareadvice.com/collaboration/mural-profile/) / Mural Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/collaboration/mural-profile/) Reviews [Alternatives](https://www.softwareadvice.com/collaboration/mural-profile/alternatives/) # Mural User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 135 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 85 reviews (63%) - 4 stars: 41 reviews (30%) - 3 stars: 7 reviews (5%) - 2 stars: 1 reviews (1%) - 1 star: 1 reviews (1%) ### Most mentioned pros - The voting session feature is also excellent for making decisions during a live workshop. - I can make my board look very aesthetically pleasing and aligned with our brand colours. - The connection to data sources is direct and easy, and allows us to keep the boards updated continuously. ### Most mentioned cons - How difficult it is to get our IT department to understand that this is much more than a digital whiteboard like inferior products such as MS Whiteboard - Now it's in the drop down menu next to the drawing name. WHY? How did that change help users? - To begin, the interface is littered with many tools and buttons meant to facilitate collaboration; I found this to be somewhat bewildering before I had completed my first Mural. ## Mural customer reviews Showing reviews 1-25 of 135 (page 1). ### Mural is the tool that allows you to interact with people from different cultures and ways of thinking/acting. - Overall rating: 5/5 - Reviewer: Valerio A. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mural is the tool that allows you to express yourself and what you want to communicate, adapting to your needs and those of others. It is not just a tool, but an important means of synchronous and asynchronous interaction and communication. It can be used both for personal reasons (organising trips, activities, book reviews, study notes) and for professional reasons in teams and to support entire organisations. #### Cons I really appreciate how user friendly it is and full of templates you can use and customize for any need. Also great is the customer care and IT support. --- ### Excellent tool for ideation and collaborative processes - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. At the top of the tools that I use for collaborative process. I compare with other tools as Miro and Lucidchart and Mural is the best for far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The tool includes many functionalities to share ideas and customize boards for almost any king of collaborative process (Design Thinking, Agile Ceremonies, Kanban boards, etc). #### Cons Maybe simplicity of the tools, when you are using the tool for a long time and get familirez with it, you going to need some strongest functionalities ir order to cover more ideas that come to you during the creation of boards. #### Reasons for switching to Mural Mural is way easier to use and with more functionalities. --- ### Good, but not made for designers - Overall rating: 3/5 - Reviewer: Audrey H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Mural is pretty good and usable, but there are some limitations for certain people/workflows. It’s definitely tailored toward people who host workshops, retros, etc., so if you’re doing that, I think Mural will be perfect for you. It’s got an integrated timer and tons of templates you can choose from. Oh! And I appreciate whoever’s idea it was to name every single color. :) #### Cons Making a table or grid is impossible. I use Mural mostly for sharing copy-related work so there’s a lot of text heavy stuff I need to write in there. Making my own table takes so much time (is the connection tool technically the line tool????) but that’s the best way for me to organize info a lot of the time. Also frustrating is double-clicking and creating a sticky note instead of a text box. If there was a way to change this default option, it would save me a LOT of time. Infinite Canvas is a great addition but can we lower the opacity on the dot grid? It is very loud. #### Reasons for switching to Mural Required by company --- ### Mural is the corporate version of Miro, it feels sluggish and uninspiring - Overall rating: 4/5 - Reviewer: Nick S. - Verified reviewer: Yes - Industry: Market Research - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's for online collaboration mostly. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 2/5 #### Pros It does what it says on the tin. You can still manage your way around in the app, it's just that it doesn't inspire much in the way Miro does. Templates are unappealing, fonts are unappealing and it takes effort to adjust everything to your own liking, more than it should. #### Cons I just really miss using Miro to be honest. Mural has everything Miro has, but in a lesser form. It's like Powerpoint vs Keynote. Powerpoint definitely will get the job done but if you want to have more control or use advanced features you will want to use Keynote. As a designer I miss that in Mural. In that same fashion, Mural also allows you to have more administrative rights over others, just like Powerpoint can force you to use company templates in limited ways. #### Reasons for switching to Mural Our company chose Mural as the company wide tool. --- ### Excellent planning tool - a bit challenging online collaboration - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the sessions we have used Mural were very productive and in some cases we were provided with insight (from the guides) that would not be part of our original options. This is an excellent feature that elevates our performance. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. Many templates and guides to use out of the box - excellent! 2. A team can be introduced / onboarded easily, especially with the self-explanatory guides #### Cons 1. The app is heavy for online collaboration when there is an issue with limited bandwidth for example #### Reasons for switching to Mural We wanted to use a visual collaboration tool with many options/templates to accommodate different needs within the same app. --- ### Mural makes remote brainstorming sessions even more fun than in-person - Overall rating: 4/5 - Reviewer: Kim G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Mural makes brainstorming sessions very fun. Which is especially important for teams that mostly work from home. #### Cons It takes some time to master Mural to use its full potential. #### Reasons for switching to Mural Mural offers more features for the same price --- ### Mural Good for One Time Use But NOT a Long Term Strategy - Overall rating: 3/5 - Reviewer: Derek O. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy at first, but really not good for business processes and long term scalability #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Functionality: 2/5 #### Pros Easy to access, and get everyone onto the platform. Fun animal names were a nice touch. The interface has improved over time but is fundamentally flawed. #### Cons Was a glorified whiteboard. For the price we would pay to support the business, Mural would do little more for us than to provide a simple whiteboard to put down ideas and discuss. Although this is nice to get ideas out there - it lacks the ability to create structure and keep things organized over time. Would find ourselves consistently looking for information as it was lost - not sure how we could've implemented the software in a valuable way in the long term. #### Reasons for choosing Mural We tried Mural for a few months but didn't find we could've used it long term and lacked a lot of the IP some other software was offering us at the time. --- ### Good, can be hard to access at the beginning - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered I use it for workshop facilitation #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Best feature is the outline function which allows you to create steps into the MURAL #### Cons Commands are not intuitive Sticky notes are always the same size shapes can be a bit unflexible #### Reasons for choosing Mural It was already being used in my organisation. --- ### An excellent team collaboration and brainstorming platform - Overall rating: 4/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Despite some of the functionality having an additional learning curve, Mural serves as an excellent way for remote teams (and even teams just wanting a more 'digital' brainstorming experience) to collaborate. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I love how easy Mural makes the process of visual 'mind-mapping' among remote co-workers. If we want to do an exercise, for example, that requires virtual 'sticky-notes' for brainstorming process improvements, Mural facilitates this process seamlessly. #### Cons Mural does take a little time to get up to speed on using it. You can definitely jump right in on some of the basic features, but to use some of its more advanced features (keyboard shortcuts, for example), it will take some time to learn them. #### Reasons for switching to Mural Cost - For the limited use that we were planning on using it, Miro's price would not have been justified. --- ### Great digital whiteboarding tool - Overall rating: 5/5 - Reviewer: Sarah S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have gotten our team on board to use Mural when we'd typically use a whitebaord in meetings. it's been great for facilitating brainstorm sessions or mindmapping in our remote environment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I find Mural more intuitive to use and less buggy than other whiteboarding tools. The app especially syncs quickly so you can use an ipad and pencil to write on the whiteboard, and have it projected through a desktop to a conference room or virtual meeting. I also like that the white boards are infinite (or at least as far as I can tell). Even though the number of free boards is limited to three, you have tons of space to work with in each one. #### Cons I don't love the provided templates; I typically end up using my own for simplicity. #### Reasons for switching to Mural Miro was getting really buggy and difficult to use. A lot of the commands changed and it wasn't as intuitive as when I first started using it. --- ### Much more than just a digital whiteboard - Overall rating: 5/5 - Reviewer: Marc T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered I use Mural daily with several teams to collaborate, plan, share, and track our work. I love the increasing integration with tools such as JIRA. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User centric design made with customer usage in mind #### Cons How difficult it is to get our IT department to understand that this is much more than a digital whiteboard like inferior products such as MS Whiteboard --- ### A good whiteboarding tool, but not my favorite. - Overall rating: 5/5 - Reviewer: Rachel S. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered It's pretty positive. Mural lets us get work done that we couldn't do without a whiteboard. It's not my favorite whiteboard tool ever, but it's pretty much exactly what you'd expect out of the tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros I like that Mural allows for collaboration and a great way to visually share ideas. We aren't able to actually whiteboard in person, since my team is all over the country, but Mural lets us work collaboratively pretty easily. We love using stick notes and putting pictures into the document. #### Cons I dislike the sketching ability. I find it very hard to even do really simple sketches, like drawing a stick figure is too complicated. It would be nice to be able to easily draw a timeline or something to get ideas across more effectively. --- ### The perfect place to make sense of your mind - Overall rating: 5/5 - Reviewer: Noemi M. - Verified reviewer: Yes - Industry: Research - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, mural is my go-to for sense making - both of my own thoughts and those of a group. Its a perfect, no frills, low-risk way to get ideas down on paper and analyze, refine, synthesize. It moves my work forward tremendously. For people who are visual or external processors like myself - it's an excellent tool to facilitate these processes. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I love that mural gives me the tools to dump my ideas into one place and sort them. They offer great templates that give me a way to get started without being intimidated, and I love that I can invite coworkers in this space to see my thinking and to document their thinking there as well. Great springboard for conversations. #### Cons Sometimes I get a bit confused with the level of zoom and the amount of space available. I sometimes feel like my level of zoom and the sizing of the post its is not calibrated. it's hard to know how much to zoom in so that I can still read what's on sticky notes while still seeing the surrounding ones. --- ### A great tool with some improvement needed - Overall rating: 4/5 - Reviewer: Gianluca C. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mural is a great tool, generally speaking I am happy with it. It misses some feature (sometimes basic ones) that would make our work easier and faster especially in the configuration of new murals and organization of large rooms. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros As a designer I use Mural daily to run co-design workshop with dozens of people. The simplicity of the tool makes it easy to understand and use even for people that are not much into technology. A couple of features I particularly appreciate are the content library (even though should be improved) and the possibility to multiple templates from different companies. Also che call feature looks interesting even though I never used it so far. #### Cons There are things that needs improvement fast. I'll list a few. 1. Rooms should allow to sort murals in alphabetical order and to have a simple list visualization. Also names should not be cut like they are now (the only way to see the full name is via the tooltip) 2. Rooms and archive in my opinion are not enough to organize murals. It would be way better to have rooms and then the possibility to organize murals in folders inside a room. 3. It should be much easier to change the room/mural permissions. We often have sessions with dozens of people but only a few of them should have the possibility to edit. At the moment there is no bulk way to change the view only/edit permission 4. Grouping elements inside a mural should be enhanced. At the moment you cannot have a group of groups and that makes it harder to keep a logical architecture of the elements in a mural 5. At the moment there is no specific feature to create schemes or diagrams. We really would love that. 6. It would be much easier sometimes to have the possibility to specify the object size manually. 7. Content library needs to be improved to be really useful. Elements needs folders for a better organization. #### Reasons for choosing Mural When we initially purchased Mural we were not aware of other alternatives. Over time we considered Mirò but Mural gave us the impression to be more solid. --- ### Excellent Tool for Collaboration - Overall rating: 5/5 - Reviewer: Julie Z. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Mural is my go-to tool for collaborating with groups online. The page navigation is intuitive. There are many useful frameworks and templates available to organize your work. Since moving most work online, Mural has been a critical tool to maintaining a collaborative work environment. #### Cons Some of my collaborators have found Mural to be overwhelming at first but, with some coaching, they have adjusted. I find turning off others' cursors seems to help. --- ### Nothing else like it! - Overall rating: 5/5 - Reviewer: Heath M. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My organization is new to visual thinking, design thinking and collaborative decision making. Mural has been a powerful driver of cultural change. They are constantly on the leading edge of how you can get more from their model and their platform. If you do any design thinking or want to make decisions transparently and quickly...get Mural now. Its more than whiteboarding - it's about thinking out loud! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Mural is a powerful collaboration tool that can be mistaken as a "virtual whiteboard". Which it is. But doing any collaborative decision making, doing any kind of design thinking, with remote teams is so much better with Mural than any other collaboration tool (webex, teams, etc). #### Cons Sometimes, for some users, there is a slight learning curve. So make sure for those users who are new to the tool, give them some prep work - create a Playground for them and be very intent on how you lock down the Mural so reduce any confusion they might have. #### Reasons for choosing Mural Someone suggested some Microsoft whiteboarding tool and others in IT suggested that WebEx is sufficient. Now that they've used Mural they admit how wrong they were and the Mural has changed how they problem solve and collaborate. --- ### A must have for remote work! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use mural all the time. We use it to create timelines for projects, to lead design sessions, to discuss evaluations, and to visualize our work very often. We have created our own templates for activities that we use for project managing and design thinking often. Our team loves it, and we are a huge advocate of using it, specially if you work with a team that is remote. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros Mural is awesome! The thing I love the most about mural is that it allows os to visualized our work and projects in a virtual space, and many people can access it and work from it at the same time. #### Cons It was hard to learn at first. If you are trying to get a team on board with using Mural, or a new member of the team, it can be very challenging to get them to learn. Specially if you are asking them to lead a full design session or activities that need to take place on the Mural. It takes time to get used to it. --- ### Slick whiteboard option on paid plan - Overall rating: 4/5 - Reviewer: Israel C. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Mural was the best digital whiteboard experience I had, but I had to look for alternatives due to the issue with the trial period. I think that the other players in this space are catching up with Mural so that now I'm a customer of another tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software works really well. Even when collaborating with many other users simultaneously, the "Facilitation Superpowers" are a convenient set of tools. #### Cons I started using Mural on the trial version, and when the trial expired, they locked me out. I had to contact the support team, which gave me a few more days to export a PDF version of my murals. They claim to have a "free forever" version now. But I haven't tested it yet. --- ### My Mural Experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's quite effective for our live training sessions, meetings and team bonding activities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to summon members during sessions, use existing templates, scheduled timing per sessions and most of all collaborating with zoom and MS teams makes the my number one app. #### Cons I find it difficult to use it when my internet is poor. Though I believe it's like that with other apps. --- ### Great for Collaboration - Overall rating: 4/5 - Reviewer: Divya J. - Verified reviewer: Yes - Industry: Internet - Company size: 10000+ employees - Product usage: Used other for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Collaboration. It is great for workshops and sprints. The fact that everyone can see and work on it at the same time is great, especially during remote work #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The main value of this software is the collaboration aspect. I love that I can bring people together regardless of their tech fluency and with one icebreaker activity, I can get them to use the main functions they will need for the next few hours. The double click for post-its, the "follow me" function, are great. I love that you can paste a URL and it shows a thumbnail of the article. #### Cons Unless you have certain permissions, it is difficult to change your name. It was random that some people had Avatar names like "Visiting Sheep" and others "Ryan (Visiting Squid)". People were confused why it was not changeable, even though the UI allows you to write before you enter the room. But then it doesn't reflect. It is also difficult to zoom into certain post its if they are outside the main board but on the same screen. Zoom functionality is weird. --- ### Great collaborative tool! Powerful free version! - Overall rating: 4/5 - Reviewer: Faris F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The free version is great to start playing around with. It allows for up to 5 boards with unlimited members. Moving on to the paid version removes the 5 board limitations but still can collaborate with unlimited members which is a huge relief for a startup that is bootstrapping. It has features such as templates which is readily available and you can also create your own templates if you find that the current ones are insufficient. Not a steep learning curve but if you want to master it, you'll need to spend a bit more time learning the shortcuts. #### Cons More selection of typefaces - currently limited to handful of those, and also no bullets Integration is richer in Miro - Trello, Drive, etc. --- ### Drive decision making and engage your audience - Overall rating: 5/5 - Reviewer: Faye S. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I’ve used Mural for over 2 years now to run remote workshops with groups of up to 15 participants. My clients really love it! The best thing about it in my view is that you can build from independent work to group exercises and discussions and using brainstorming and the voting tool to drive decision making and action. I also like that you can invite people to collaborate with you without them having to pay for membership. I’m the Mural expert at my organisation, I’ve created a short course covering all the things people typically want to know about using the tool all Ng with some best practice tips: [SENSITIVE CONTENT HIDDEN] #### Cons The only thing that used to bug me about Mural was the fact that you couldn’t identify participants who joined as visitors (one time collaborators appear as anonymous animals). I noticed recently that visitors can now add their name which is really useful.I expect this change came from Mural user feedback, they do seem to develop the features over time. --- ### Great Platform for Effective Collaboration - Overall rating: 5/5 - Reviewer: Kalavati S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1) Ready to use templates (Business, retro) 2) No need to register 3) Easy to use 4) Helpful customer support #### Cons UI has room for improvisation The current UI looks clutter Need to motivate folks to use Mural #### Reasons for switching to Mural Trello's UI is best --- ### World's best product - Overall rating: 4/5 - Reviewer: Angela B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used other for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The price of the product is indeed affordable enough for any size of company and also a great intuitive for progressive companies of the world. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With this amazing application I can easily insert photo, videos and different multimedia files into one specific folder to have an easy access to them. Another feature that is my most favorite is its integration power that enables me to integrate with all the useful applications of my interest in a very unique way. #### Cons For me there is no drawback in it only sometimes the updates give useless errors but otherwise everything is perfectly fine. --- ### Great for training purposes! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a great experience with this tool, I've participated in a lot of trainings and meetings where this tool is used, and sessions always become very proactive among the participants. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The way we can interact everyone at the same time in one single view. I like the way it can be used for training purposes and keep the collaborative environment, specially for virtual trainings or meetings if you are in a call, the Mural can be used to interact a lot in a visual way. #### Cons The price. Personally I see the price a little bit expensive for a single person (for example, for an entrepeneur), but I think is a company buys a license I think the company will see the price affordable. ## More reviews [Next reviews](https://www.softwareadvice.com/collaboration/mural-profile/reviews/?page=2) --- Mural Reviews, Pros and Cons - 2026 Software Advice