About Office 365


Office 365, by Microsoft, is a suite of office collaboration and productivity applications. The software encompasses modules that enables the use of Microsoft Office suite and cloud-based solutions such as Skype, Exchange and SharePoint. While Office 365 can be deployed through single sign-on leveraging an Active Directory, the software’s functions can be configured on the online portal. It provides products such as OneDrive, Outlook, OneNote, PowerPoint, MicrosoftTeams and SharePoint.

Primary features of Office 365 comprise hosted services, office applications, updates, collaboration tools and Office 365 Education. Additionally, users can leverage the suite for cross-platform efficiency, updated workflow, on-air meetings, cloud collaboration and email hosting.

Catering to businesses and homes, Office 365 can be accessed via web, iOS or Android operating system. It also provides on-premise solution for enterprises. Support is provided via email, phone and an online help desk. Pricing is per user per month.



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Supported Operating System(s):

Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 8, Windows 10

6,580 Reviews of Office 365

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(4,169)

4 stars

(1,929)

3 stars

(388)

2 stars

(61)

1 stars

(33)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 6,580 reviews

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March 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

All-in-one package

Definitely adds value to me as a user and administrator. The companies I used to work for used Lotus Notes and install apps from a CD. It's so convenient having everything in the cloud, and the reports given to you in just a few clicks. It definitely made life a lot easier! Kudos to Microsoft!

Pros

What I really like about Office 365 is that it has a lot of tools bundled into one product. The prices are quite good for a monthly subscription, especially for non-profits. The licensing strategy is also very convenient, and the admin portal is so easy to use. It comes with all of the best products of Microsoft, and you can upgrade and downgrade anytime you want. It comes with the basics that you need regularly for work - Excel, Word, PowerPoint, Outlook, OneDrive, OneNote, etc (with 1 TB that you can consume, and chances are, you won't use all of it. Quite generous actually). If you're taking the business license, you get more features like Sharepoint, Teams, PowerApps (I really like PowerApps), etc. When they come up with a new fancy app, for sure, they'll have you play with it, also to see how we receive the new product. I find Office365 easy to use and easy to the eyes. I don't feel like I'm adjusting too much every time they make some changes. Also, Microsoft has such a good reputation, it makes a regular worker feel safe about using it. Over all, I'm very satisfied with Office365. I've been using it since 2014.

Cons

It has too many products that you might not end up using. But hey, take it as a free software!

March 2019

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

March 2019

Central Online Location for all Microsoft Products

More time is saved with Office 365, which in turn leads to better results because more effort is available for completing the actual projects versus figuring out how to execute them. There is easy access to information about your relationship with Microsoft (products).

Pros

Office 365 is an online central source for almost all of the Microsoft products.
The key here is that you can use the programs you own on another device that may not have the program installed on it.
Certain projects and situations and other Microsoft programs are better suited to be used in an online version versus an installed one.
When used alongside with SharePoint, for group collaboration, being in an online platform allows for realtime feedback and group work.

Need to check your email? It's there.
Need to see how the group project is going and give some feedback? That's there, too.
Don't have a flash drive with you and on a guest computer? You can directly use Microsoft products on Microsoft without installation.

Office 365 is essentially a command center and online version of Microsoft products.

Cons

There is trouble with accessing Office 365. Some institutions require institution-specific landing pages, and many institutions don't allow you to go through the mother Office 365 portal through the Microsoft website. More agreement with landing pages and institutions as not everyone always has the institution specific link would make accessing the program better. An example is when login information is not recognized. Choosing or being on institution specific landing pages should not alter your access to the product you own or have access to.

February 2019

Jeffrey from Photography Presets

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

February 2019

Microsoft Office 365 for Mac users

I really only use Microsoft Word and Microsoft Excel, although outlook and OneNote can come in handy sometimes. Microsoft excel is probably the biggest benefit to Office 365. Honestly the biggest benefit I guess would be from the updates that you receive every time there is an update available. I didn't get much use out of the other features of office 365. However, I would like to see more updates for Mac users to make their software more compatible with Mac. It just seems a little bit more buggy on Mac OSX also. Overall I was moderately happy with Office 365 it's useful but it's not amazing for one I don't like paying the subscription fee and for two if I am paying the subscription fee I expect the software to work flawlessly on Mac and it doesn't.

Pros

-Excel Macros: For me, I am in the SEO industry so I use Excel quite a bit. I switch off between Google Sheets and excel sometimes there are things where Google Sheets is better such as when I need to use certain scripting (google apps script) for automation. Other times Excel macros are much better.

For example, if I need to create macros to manage thousands of keywords Excel macros works much better than Google Sheets. Its a desktop app, so this makes sense. But there is one caveat: It's sometimes buggy on mac osx.

Cons

-Buggy on Mac OSX: When I least like about Microsoft Office is it's kind of buggy with Mac OS X. Sure it works fine for everyday use but for my case I like to use Excel macros to automate the handling of thousands of keywords. A lot of times when I have thousands of keywords and I run macros it will freeze on my Mac computer.

The application will freeze whereas if I hop all over onto a Windows machine and run the exact same macros it will run perfectly. So situations like this are not ideal for Mac users. The software is just much more buggy and also surprisingly less little feature-rich on Mac. I don't know if it's intentional but I have noticed that it works much better and has better features on Windows.

Onedrive is slow: With OneDrive, it seems like an amazing deal - for what you're paying for, but the usability was just not there. It took forever to upload to one drive compared to Google Drive. It was not even usable for me to use in a practical way.

February 2019

Milos from NCR Corporation

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

February 2019

Office 365 Pros and Cons

Biggest advantage is when you are using it in a large business corporation, easy to access and share files for employees. Easy to communicate and share data within company via One drive and share point and Microsoft Teams.

Pros

It is useful for small and big companies. There are three different packages that you can use, depending on your type of business - small or professional use.
Thing that I like most in office 365 is that there is big storage - 50 GB for emails, which is very convenient if you are working with a large customer range and you receive 1000 to 2000 email per day.
Second thing is share point online where you can upload and share your documentation with people from work, it is very easy to access and update it.
You can use it on five different devices – Mac, PC or mobile, which is an advantage if you need quick to send, adjust or upload needed information or any data.
One Note is a good option where you can create guides, make notes and it is very handy and easy to use.
Also, one drive – cloud storage is 1 TB which is very useful.

Cons

It is not fully accessible when you are working online from web browser, sometimes it can lag or slowly work when is booting with Skype in background.
Can’t fully use Excel in browser, also there is a difference when you are using document online and in word.There is a big difference in outlook online and in application, you are limited for some options, for example conversation is going into the one email, like in a text message conversation and formatting options are limited, also it will not add auto signature when you are replying or sending emails.

February 2019

Claudia from Alhambra True Light Presbyterian Church

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

1.0

Functionality

4.0

February 2019

Offers great apps and tools to optimize productivity and communication

Perfect for business use. Lots of different apps and features that are very useful in businesses. It helps allow for better communication between coworkers, especially with Skype (for video conferencing), Microsoft Teams (for instant messaging), and Yammer (for creating polls, praise, and any updates). Office 365 has definitely helped me work more efficiently. I've gone from "working harder" to "working smarter" thanks to this software!

Pros

I like how it has OneDrive so that you can upload things onto the Cloud Drive so that you can share it with other users. I also like how you can create groups and put multiple e-mails. I also like how you can create calendars and share them with people (which is especially helpful in the business office setting to know when certain people have appointments/meetings, at work, on vacation, etc.). The instant message via Microsoft Teams is great too when trying to communicate with people in different offices. I also like how there are so many different apps I can utilize. There is Delve, Flow, Kaizala, OneNote, Yammer, and PowerApps, Dynamics 365. Unfortunately, I don't use these at my office, but I can see them being utilized fully in other businesses. I use Microsoft Word, Excel, and PowerPoint a lot. I like how all of these have templates too, so I can use those instead of starting from scratch. Excel has one for personal monthly budget, custom calendar, project trackers, lists, weekly timesheets, travel expense trackers, etc. All of these are so useful! All you have to do is input your own data/numbers/words because all the formulas are already preset. Microsoft Word has templates for resumes, business letters, event flyers, reports, newsletters, invitations, etc. They're all so wonderful and helpful!

Cons

I don't like how you are not able to import or export contacts easily between other e-mail platforms (i.e. google.com) and Outlook. I wish there was some way it could all sync up. Also, they have an app for Outlook, but it's not very user-friendly. A lot of functions are not available (i.e. open another mailbox) and it's hard to see the full e-mail window when I'm typing.

December 2018

deba from Petronomics Limited

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

December 2018

The one stop software for serious business and office productivity

I have used office 365 for both personal use and for deployment for clients and I can boldly say that there is nothing quite like office 365 and clients always almost never have negatives except kudos for this suite. Many of them categorically ask for office 365 and won’t settle for another. It is a complete catalyst for productivity ouside the pricing.

Pros

Microsoft is excellent in its support for office 365 and whenever I have needs to call on them, they have always responded and even for clients I cannot go to, the support from Microsoft sometimes mean that my input is not even needed to overcome their complaints.
There is a staggering volume of effective updates for office 365. I recall having an issue with outlook on a client’s platform that resulted in a system crash whenever he tries to access it. He called me and complained and I was supposed to go fix it by the weekend. Incidentally, an update was released that same day and by the time he installed the new update, that issue was magically solved and thus saved me the stress of embarking on that trip. I will never forget that because it was an already hectic period for me.
There is 1TB of secure OneDrive storage which comes with a business version of 365 which some of my clients appreciates because it saves the cost of getting additional cloud storage from other vendors.
Accessibility is very key in my line of duty and the ability to access word, excel, power point, Skype and use outlook as found in office 365 domiciled on my pc and in the cloud anywhere I am, gives me the confidence to take on many tasks.
The collaboration tools like SharePoint and Microsoft Teams is useful for teamwork and integration of processes amongst departments of large organizations.
Another amazing thing about office 356 is that the developers are consistently improving on the application.

Cons

It is a very bloated suite and many clients don’t make use of up to 50% of the functions embedded in it.
The suite is not completely available on some platforms. For instance, I once tried to deploy it on a client’s MAC only to find out that Microsoft publisher was not available.
Maybe it is just me but I think the pricing for office 365 is incredulous when compared to similar suites.
For slow internet, the online application for programs like Access and excel is going to test your patience especially for large tables and data.

December 2018

Tom from Douglas Emmett

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Let Me SWAY You Toward Office 365

Collaboration with One Note. Getting colleagues to express themselves through Sway. OneDrive is a lifesaver.

Pros

The Business App world can be confusing. I get it. There is a great deal of speciality in the BA world and it's hard to know what products to even trial nevertheless purchase or commit to long-term. I don't know why everybody doesn't start with Office 365. It's so all-encompassing and helpful you'll even want to use it during a Leap Year when there are 366 days in a year!

Word, Excel and PowerPoint are the sine qua non of office document production. We've all used them and we all like them. Now you don't have to be a rich big-shot to own Office so the products are fully accessible and cheap. If you haven't worked with Microsoft Sway yet, you're missing the boat in conveying your concepts and ideas to a larger market. Sway is like PowerPoint on steroids. Sway was created to convey concepts quickly, easily and clearly. The biggest difference is that Sway was designed to express concepts digitally, onscreen, rather than to an audience. Sway has all the templates and creative assistance you can ever need. Give it a try. Trust me. It's a great example of where Microsoft is headed in my opinion.

I use OneNote as a brainstorming and organizational drain for all of my business ideas and projects. Its ease of use is legendary. Your contacts, email, storage and now video conferencing and calling with Skype is really all you need. Do us all a favor. Start with Office 365. It's your one stop shop for productivity. You'll look smarter than you really are.

Cons

It bugs me how Skype runs at startup right away. I'm not a computer pro. It took me a few weeks to figure out how to stop it. I use it all the time. I just don't want it popping up right away.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

November 2018

Office 365 Review

Overall, cloud technology is appreciated from a convenience perspective. Also, constant updates provide smooth operating experience. This comes at a cost though. I've also found the web based apps to be less streamlined than the desktop apps. Overall, the shift to a subscription based model was not a necessary shift by Microsoft for the consumer. More of a move that benefits Microsoft. That said, product is still robust and well produced and supported.

Pros

Accessibility is the biggest asset of Office 365 for the user. The ability to use a computer as a platform to reach the cloud allows for interchangeability and access from anywhere. Having less desktop applications has allowed me to cycle through our corporate computers seamlessly as no data is actually stored in my hard drive (3 computers 3 years.) The mail app also runs smoother in the web browser when you are sharing calendars. This function used to consistently crash our computers when sharing a calendar on the Outlook Desktop Application.

Cons

Overall, I like Office 365 much less than I like my Windows Desktop Application Suite. Specifically, there is less functionality in the web based apps. I like several windows open in Outlook which is easier accomplished within the desktop app. I also do a lot of work without access to WiFi. Desktop Apps allow you to at least create content which can then be shared upon access to internet. Our office internet is also very slow and unreliable. We try and reduce the amount of reliance on web pages. I think it will be hard to ever have the full functionality that a desktop app has, but this is a good temporary solution to access your email or word docs on the move.

Pricing - Office 365 is now subscription based. You used to be able to buy a license and only pay again when you wanted to upgrade. Now you get constant upgrades, but this comes at a cost.

October 2018

Ricardo Andrés from Haisig seguridad

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

MICROSOFT OFFICE INDISCUTIBLE LEADER

In the case of Office 365 Profitability, which allows to optimize the efficiency and productivity of the organization due to the control and ease of management allowing any person with access to share information from any place or device, thanks to the cloud "we work from anywhere" and "Team work" regardless of time zones

Pros

With nearly 25 years in the Windows universe, despite the fact that there are free Office software alternatives, Microsoft Office continues to be the most widely used on a global scale among users and customers, whether at the corporate or personal level, none of these tools has arrived. to pose a threat to the reign of Microsoft Office, The Redmond company now offering services for the Microsoft cloud based on a subscription model, with desktop applications for Windows that include Word, Power Point, Excel, Outlook and Access, and One of its innovations is that they allow the collaborative edition of documents and teamwork, this is a great step from the suite to a set of applications where tablets and smartphones with iOS and Android operating systems can access these documents through web applications that Microsoft has released so that users can temporarily use a document of the classic tools of Off ice: Word, Excel and Power Point, boosting productivity in an increasingly connected and prepared environment for modern work and collaboration online and in a team within a company or personal level.

Cons

In a Microsoft Office administrative installation, more disk space is used on the server, the amount of disk space required on the server ranges between 100 and 325 MB or more, depending on the version of Microsoft Office, if other programs use your server network or if you use it to store data files, it is possible that the server does not have enough disk space, however, this problem is more due to the limited storage of the PCs than the program itself, what it does have is a cost per license very high, apart from that I find no disadvantages that subtract points in favor of Microsoft Office

September 2018

Daniel from creaffective

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

September 2018

Pretty good software with some unfortunate weak spots

We use it as an all-around communication software, and overall it works quite well (despite the minor hiccups described above). Thanks to wikis and planners we can even include some other elements of our collaboration structure in Teams, enabling us to get by with only two software systems: Teams for communications and Scoro for task and project management as well as CRM and billing.

Pros

The basic functionality is quite good. It essentially does what it's supposed to do: It allows you to chat with team members. The direct chat option is pretty straightforward. The option of creating different teams (hence the name) to structure the group chats is quite conventient, because it adds another layer, making it three: Teams, channels, threads (within channels).
Notifications are pretty reliable, mentions and activities in channels you follow are logged into an activity feed, which is quite useful.
The part where Teams really shines though is the option to add other functions to a channel. The Wiki can be nice, although using it is sometimes a bit counter-intuitive. What's really helpful is the Planner, because it allows you to include kanban-like views of tasks (or other things). We actually use it less for tasks and more for ideas and backlogs of things for the entire team to review.

Cons

One thing that bugs me is an issue that also came up with Slack: You sometimes miss notifications because, when you open the app, you automatically jump into the last channel (or chat) you where when closing it. When you actually want to go to some other place, you might leave the channel, leaving all notifications marked as "read" - but you might not even have noticed there was something new in them! I don't know how to solve this, I only know that it can be a problem.
The real downside of Teams is, for me at least, the very limited possibility of your notifications. You can essentially turn them on or off for mentions, channels you follow, and chats. There are some other options, but they are all of the "all-or-nothing" type. I either get notifications (and therefore push notifications on my smartphone) for all mentions, or for none of them. Here, Slack has a much better system.
The other thing is the mobile app. On Android, it's just not as reliable as it could be. Activating the "don't disturb" status, for example, does nothing. If I want to turn of push notifications, I need to that completely and manually. Sometimes, uploads don't work. And when I'm on the road, messages might not get through - but instead of sending them once I have a connection, it sits there with warning sign, waiting for me to resend it... kind of an archaic way of dealing with this issue.

September 2018

Maryorie from Universidad de Oriente. Venezuela

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Office 365 toolkit for everyday work management.

Office 365, brings programs such as Word that allows me to transcribe work of promotion, research, among others, like receiving files from my students mounted on this tool. Another program that used a lot is PowerPoint, which helps me to make presentations of my classes, in a practical, interactive, with as many tools to make knowledge more effective, also for the presentation of research at events academics; Another program is the Excell that I use to design budget calculations, note control, tables and graphs with results data, among many other things. In addition to these, which are the most used, I also use the OneDrive that allows me to store information from different management sources in the cloud. The other tools I have also used, not so frequently but it has also allowed me to achieve what I need at certain times. Actually the Office 365 is a necessary tool, and important in the daily life of my work as a teacher and researcher.

Pros

Office 365 is a very complete software package to be installed on computer equipment. These programs are well known, and daily use of the PC such as Word, PowerPoint, Excel, OneDrive, Outlook, Publisher, Access, Skype, among others. And to install it is only necessary to have a subscription, in most cases when you buy a computer you install Windows and automatically the Office, so it is the most widely used package, and allows you to share information handled through the different tools that it brings with other people, although they have different versions. Effectively the applications that this service brings are the best ones to create, save, and share with other users through the network different types of files, with different applications. And it even allows applications to be combined

Cons

Since I use a PC, they have had Office installed in their versions for the particular time, and used all the programs it brings and so far I have not had problems of the program that caused me any particular circumstance that reflects some flaw of the applications. Sometimes I have strained viruses that are causing the failures, and I have even deleted files from Office programs, but these are not problems of the package, comes from using the Internet, or placing on PC artifacts such as PENDRIVES and others, infected.

September 2018

Carlos J. from Index

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

September 2018

A complete set of extremely useful programs for work or home

Excel is what I use the most, and for me it is more than a spreadsheet creating tool, is a mathematical, drawing, statistical, and many more things tool. Besides of using WORD as my document redaction tool to generate documentation for my projects, I also use it whenever I need to check a text redaction for written messages to be sent by e-mail or other text apps since I normally get better grammar suggestions with it.

Pros

I will mention a few of these programs to make a reference:
WORD offers probably the largest selection of font types on text managing apps. The panel control at the top (Ribbon) is very intuitive and consistent with all MS office tools, you get familiar with it quickly, and also adding numbering, bullets, or other visual helps to improve your document’s look is really easy, just highlight the paragraph you are wo