About Office Chat


Office Chat is a cloud-based HIPAA-compliant instant messaging solution for small and midsize businesses across various industry verticals. It provides collaboration and communication tools that can be used in the office or remotely. 

Key features include auto-login, delivery confirmation, automatic notifications, priority messages, automatic deletion of messages and more. Users can create multiple user groups, assign role-based group permissions, search chat histories and files and broadcast messages across an organization.

Office Chat allows users to configure message and file retention. It also features security features such as two-factor authentication, data encryption, security logs and ISO 27001 compliant data storage. The solution also offers mobile functionalities for iOS and Android devices that allow users to remotely access the solution.

Services are offered on a monthly subscription basis that includes support via phone, email and FAQs.



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Supported Operating System(s):

Web browser (OS agnostic)

158 Reviews of Office Chat

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(106)

4 stars

(41)

3 stars

(10)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 158 reviews

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March 2018

Rebecca from Ulladulla Travel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

Our whole office loves officechat it is easy to use and a great way to pass on messages.

Pros

That you can have a group chat in the office, as a travel agency if we want to send a message to multiple people we can. It is so easy to just type a message and send it instead of having to write it out on paper (saving paper aswell which is a bonus). Price is very good also!
One thing I REALLY like is that it shows two green ticks once it has been delivered so that I know it has actually reached the other person and I dont need to follow it up.

Cons

Sometimes the office chat will say 'idle' and then messages wont get delivered even when we have signed in, I think it does this when we havent used it for a bit during the day maybe? This is annoying because we use it every day.
Something I know everyone in this office would prefer is maybe like a box on the right hand side stay there until the message is opened so we know we have messages, I know it lights up orange but with so many icons down the bottom sometimes its hard to miss, I know a previous chat we used to have had this and it was much better to have something hover there to remind us we had messages.

Response from MangoApps of

Replied December 2018

Rebecca, thank you for your review of Office Chat! We truly appreciate your feedback and are glad to have you as a customer. Also- i've passed along your feedback from the cons you listed. Cheers!

September 2018

Stephanie from Myron

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

OfficeChat

They prefer to be paid via credit card & do not really like invoicing. However, our company does not issue company credit cards & had to email back & forth asking if possible to set up for invoicing instead of credit cards. They were very helpful & understood our situation & were willing to make the change for us - even though this is not the norm for them.

Pros

When we did our research for a new officechat software, we were really impressed with the features that are available & the ease of use for the end users. Setting up the users is very simple & easy. Just needed to give the end users admin rights to install the software. Very easy to create groups & place people within. Reporting is really great & one is able to turn on & off features with a click on a button. The self destruct can be set with a timer which comes in handy when discussing private & confidential information.

Cons

When opening a ticket, waited for most times 24 hours to hear back from them. However, they do have the option to call in if required, however, since this is a virtual company, they prefer either chat or email

Response from MangoApps of

Replied December 2018

Thank you for your review Stephanie! We're happy to see that OfficeChat has been a good solution for your business. I hope that future support requests are handled more quickly, we appreciate your patience as you grow with us! Cheers

March 2019

David from Qualtech Technologies Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Definitely worth the money!

Overall, OfficeChat has saved us time, paper, and clicks on our copier system. I'd definitely say we're operating more efficiently as an organization!

Pros

The software is extremely functional with lots of features we needed as an internal IM/Chat system for our staff. The implementation was really easy and I honestly haven't had any complaints from staff about using or trying to use the software. Plus the ability to send messages with files/attachments is a huge plus, certainly cuts down on the amount of time we spend composing emails or printing documents to just walk them across the office.

Cons

Software installation itself can be a pain sometimes. I had 2 particular issues where OfficeChat refused to install on a new Windows 10 machines because a "required component" would fail to download over and over. I believe it was an issue with the fact that OfficeChat installer was calling out the need for Microsoft VC 3.5 but the machines already had a newer version installed...? I'd have to follow up with my support team to verify the issue was corrected but I'm sure it was.

Response from MangoApps of

Replied April 2019

David, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will pass along your feedback. Thank you again!

July 2018

Tara from AIP, Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

2.0

Functionality

3.0

July 2018

We use this to bring employees from 4 offices right to each of our fingertips.

To keep in touch with our other co-workers in different offices around the state.

Pros

I can easily find other employees that I work with and send them a message. I also like the features like "show when read", "delete after read', etc. I really like the one that shows me after the other person reads it. No one is able to say that they did not get the message because I have a read receipt. I also like how easy it is to attach a file and send it off.

Cons

I do not like the lack of emojis. I know this is a very simple thing, but that is really the only thing I can think of. I really would give this program a 10 out of 10. I can't think of any other problems I've had with this.

Response from MangoApps of

Replied December 2018

Tara, thank you for providing us with a review and sharing your feedback regarding Emojis! I will be sure to pass along your feedback to the team. If there are other product requests or ideas that you may have in the future, don't hesitate to let us know. Thank you again!

March 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2019

Excellent Chat Platform for Office work

This Chat software has help us reduce phone call time and makes our jobs more efficient, you can get answers from work collegues faster than by email and if they are not available you dont need to leave a "phone message" and wonder if they listen to them or not. With the chat you see a notification when they read it. We use it every day as an internal communication tool, and even for company announcements with a whole office chat group.

Pros

It is a very simple and powerfull Chat solution. It shows when messages are delivered and read by the other person.
You can attached images or documents.

Cons

It doesn´t have a popup notification option, that would be helpful because sometimes you can miss a new message.

Response from MangoApps of

Replied April 2019

Thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I wanted to let you know that Office Chat does have a popup notification option- would you be willing to reach out to our support to have this resolved for you? Thank you again!

March 2019

Gabby from Myron Corp.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Easy and fast way to stay connected!

The benefit of using MangoApps is to be connected in this fast pace world. Working in the Service area, we need to be in reach for problem solving in a much faster way than email. It allows us to see who is available so that we work a bit more efficiently. The group chats are great as we can plan and discuss through the App instead of having to have quick meetings throughout the day. Overall, I am happy with the investment and I cannot imagine my daily work without this great tool.

Pros

MangoApps is great in order to stay connected and within reach at any time, easy to use on your PC/laptop or cell phone.
It allows me to check who is available when issues arise in a very fast way and, in turn; I am available for any emergencies or planning.

Cons

We've only had one occasion were it was not working as expected but we reached out to the Online help and it was solved quickly and they were very polite. Other than this, I have no complaints on it.

Response from MangoApps of

Replied March 2019

Gabby, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. Thank you again!

March 2018

Chris from The Tutoring Center Franchise Corp

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

March 2018

We use office chat heavily throughout the day to communicate with our small team.

Pros

The software provides a very user friendly office chat that has a simple interface making the learning curve easy for anyone who has ever used an instant messenger. It is not overburdened with a lot of additional functionality. It sticks to the basics and doesn't become distracting. It also allows for visible customizable away messages/indicators in the chat window so that everyone can see specifically what is going on with each team member at a glance. Finally, the live chat support is incredible. chatting with a real person who can walk you through any use of the product and takes your live feedback is outstanding, especially for the cost.

Cons

Messages sometimes appear out of order. The away messages/status indicators sometimes will not be updated across all users instantly. After being set statuses sometimes revert back to the previous status without reason. It lacks the ability to save more than 5 recent custom statuses.

Response from MangoApps of

Replied December 2018

Chris, thank you for your review of Office Chat! We truly appreciate your feedback and are glad to have you as a customer. Cheers!

March 2018

Eric from Glenwood Medical Associates

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

March 2018

Service functions as intended. Nothing too impressive, but does what it needs to do well

Easy to use, simple interface. Easy to communicate with co-workers

Pros

Straight forward and simple application. Works like any text chat system. Easy to communicate with other members easily.

Cons

With respect to the PHONE application, I would appreciate being able to silence notifications when messages are sent in certain groups. Having my phone vibrate every single instance a chat message is sent in a chat group I am in (though may just be monitoring, not even actively participating in) is obnoxious at times. Being able to have a notifications occur only if a new message hasn't occurred in "x" time interval, or just silence all together for certain groups would be appreciated. However, if this feature is already available it is not readily apparent to me.

Response from MangoApps of

Replied December 2018

Eric, thank you for taking the time to review OfficeChat! We appreciate your feedback and satisfaction. I hope that you've been able to address the issues you have had with mobile notifications- if not please reach out.

April 2019

Jacquelyn from Jacquelyn Lange-Halley, MD PLLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

April 2019

Office Chat for Small Medical- Physician Business

Exceptional. As I described above, this program has been extremely useful for me and my staff.

Pros

Versatility! I can use on my smart phone, computer at home and computer at work... I can message my office staff directly without picking up the phone. Chat back and forth to maximize workflow - HIPAA compliant so don’t have to worry about safety of patient information. Group or single text is so easy. Able to snap photos and send documents! This is the best chat service I can think of. COMPLETELY impressed! And on top of all that is is SO AFFORDABLE. All my employees love it! Great job office chat!

Cons

I can’t think of anything I really “dislike.” I would suggest ability to invite people by using phone number/text message instead of requirement of email address. Ability to integrate a patient reminder service by text message would be cool too.

Response from MangoApps of

Replied April 2019

Jacquelyn, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will pass along your feedback. Thank you again!

March 2018

Carissa from Josh Lee and Associates

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2018

Our small office utilizes this program on a daily basis and loves the convenience it brings.

An increase in ease and convenience of minute to minute, or daily communication that is necessary throughout the office between co-workers.

Pros

Our employees most appreciate that you can download it as an App on your phone, so you can keep in touch and communicate even when away from the office.

Cons

On rare occasion, the messages can lag and cause a mix in communication. Also starting a new conversation to a new co-worker sometimes wouldn't show what you had sent so it was unlcear if you had sent the message.

Response from MangoApps of

Replied December 2018

Carissa, thank you for your review and feedback! It means a lot to us to know when our customers appreciate the tools that we provide to businesses like yours. I have passed along the feedback, so we can track and improve any ongoing issues that customers may be facing. Thank you again!

March 2019

David from Angle Law

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

3.0

March 2019

Office Chat - The Good, The Bad, The Chatty....

I can only speak about Office Chat, as that is the only MangoApp we use: Overall we like this app, we have been using it for two years with great success. I would love to see some updates happen to help with some of the issues of stability and system resource usage.

Pros

-Easy to use
-Keeps full history which can be searched at any time
-Mobile App syncs with desktop application
-Easy file share and transferring
-Cost
-Security and Privacy

Cons

-Stability issues
-More system memory required then what you would expect
-Mobile app intermittenly will not send or receive messages
-When using desktop app, mobile device will not update, then all of a sudden you will receive a full days worth of notifications.

Response from MangoApps of

Replied March 2019

David, thank you for taking the time to review us! We appreciate your business, and are glad to see that Office Chat fits well into your work flow. I will pass along your feedback regarding the CPU usage and notifications. Thank you again!

April 2019

Anonymous