About Outpost

Outpost is a cloud-based email management solution that helps businesses access, organize, track and manage emails via a shared inbox. It allows organizations to use multiple mailboxes and provide role-based access to members.

Outpost enables administrators to automate numerous tasks such as replying to emails, archiving information and assigning emails to agents through built-in routing rules. The notes functionality lets users view emails, share information with teams and add comments or notes to client queries. Additionally, managers can gain visibility into the performance of agents through analytics and monitor email response time by date, mailbox type and user.

Outpost’s customizable responses allow professionals to design and store person...


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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of Outpost

Average User Ratings

Overall

4.40 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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November 2019

Joseph from CLOUGH GROUP

Verified Reviewer

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Fantastic Program

Pros

I love the program for the ease of management of incoming main for support and the ease of communication between employees. Support is 100% amazing and timely.

Cons

Nothing not to like. It is an amazing program and I recommend it fully.

Response from Outpost

Replied November 2019

Thanks for the great review, Joseph! We're glad to hear you love Outpost!

December 2019

Blake from EMR Vacation Rentals

Verified Reviewer

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Changed Our E-mail Communications For The Better

Customer e-mail communications and internal communications has been greatly enhanced. Our staff and leave internal notes about communications within the e-mail notes. We can track communication response times as well which has helped our team with better productively and customer service. Less e-mail being lost through the cracks that traditional e-mail clients have problems with managing.

Pros

Brings all our e-mail communications to a single dashboard for our company.

Cons

Being able to connect a contact record management and meeting scheduling tool. Understand it is on the list to add for the future.

Reasons for Choosing Outpost

We are members of the Northwest Vacation Rentals Professionals. We like to support companies that also support our vacation rental managers industry. We really liked the professional and open approach by the Outpost team to look for ways to enhance the software for users of their software. Fast to communicate and resolve issues when they do come up.

Response from Outpost

Replied December 2019

Thanks for your great review, Blake! We're glad to see how Outpost has helped improve your email communication with customers and internal teams. Thanks for the feedback about contact management and meeting scheduling too. Our product team will keep adding more features to our roadmap to make Outpost even better.

December 2019

Karina from Weissman

Verified Reviewer

Company Size: 201-500 employees

Industry: Wholesale

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

2.0

December 2019

Baby System

I chose Outpost because it was a cost effective way to introduce an automated email management system to the team. I refer to it as "the Fisher Price version of email systems." It is very, very basic and doesn't have some of the more robust tools that larger, more expensive systems do which is likely why it is really affordable. The reporting is minimal at best and right now we can't figure out how to download the reports so a coworker has contacted the support team. The support team is always responsive and professional.

Pros

Affordable Easy to use from a Customer Service Representative perspective

Cons

The reporting is lacking key information we need to best manage the department.

Reasons for Choosing Outpost

Price

Response from Outpost

Replied December 2019

Thanks for the review and feedback, Kari! We love hearing from our users about how we can make Outpost even better. Your feedback has been passed on to our product development team. We're excited to continue growing with you, and have many improved features/functionality on our roadmap. We also intend to keep Outpost affordable, even as we build more features. Thanks for being a great customer!

November 2019

Robert from The Music Bus

Verified Reviewer

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2019

Most effective and easy to manage shared inbox.

This has completely changed the way we manage our customer service department. Previously we had all emails reaching one staff member who would forward on emails throughout the company. This was a mess as you can imagine and when she was away this would mean another staff member logging into her account which is a security risk. The number of emails sent within our company is less that 10% of what it used to be!

Pros

It was very simple to train my team up on this software. It is highly intuitive and took no time at all to roll it out. The service team a quick to respond and have implemented feature requests we've asked for.

Cons

It could have more functionality such as email sequencing. I'm sure they'll no doubt be working on something like this in the future!

Reasons for Choosing Outpost

Outpost has the most intuitive interface by far. I could see how simple and effective the user interface was and I knew my team would pick it up with minimal training!

Response from Outpost

Replied November 2019

Thanks for the great feedback, Robert! It's awesome to see how much improvement your company has seen from using Outpost. We'll be happy to pass on your request for email sequencing to our product development team as well.

November 2019

Amber from The Alternative Daily

Verified Reviewer

Company Size: 11-50 employees

Industry: Publishing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Still Growing... But Very Promising!

Overall my experience with Outpost has been really good. My account manager always reaches out when there are new updates and remembers which updates and features I've suggested so it is a really personalized touch from them. As they grow they begin to add new features, and it can end up being 100% what I anticipate and expect it to be. The value for your money is very great considering the support you get, and ease of use.

Pros

I like that this platform is very easy to use, you can set up your email accounts really quickly, and it is modeled to look exactly like a regular email box, which is great.

Cons

At first, I did not like that it did not have basic functions, such as sorting emails by date, much better improved analytics to accurately see who has responded to what emails, and accurately displaying how many emails you've received and sent out, but it is growing.

Reasons for Choosing Outpost

The cost and ease of use. The set up was done within a few hours and it worked perfectly.

Response from Outpost

Replied November 2019

Thanks for the honest, positive review Amber! We love that you're growing with us, and we'll keep the updates coming!

November 2019

Hayden from Albert Einstein College of Medicine

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2019

Great product for academic settings!

Pros

I am part of a student run organization at a medical school that allocates money to student clubs on campus. Outpost has made it incredibly easy and efficient for my team to respond to emails and collaborate. When students email us to request funds for an event they want to organize, we, as a team, are able to discuss the club’s proposal and vote on the allocation using the “notes” feature. This has simplified the way we communicate both within our team and with members of the student body.

Cons

It would be helpful to receive emailed notifications whenever a new email is received by the shared mailbox.

Response from Outpost

Replied November 2019

Thanks for the review, Hayden! We'll send you more details about our email digest settings, and will pass your feedback on to our product team.

November 2019

Christina from ENSTAR Natural Gas Company

Verified Reviewer

Company Size: 51-200 employees

Industry: Utilities

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Gained Efficiency

We had been using Email Center Pro for a couple years prior to migrating to Outpost. We gained some additional features with Outpost that we did not have previously, such as the ability to user different browser types, copy paste functionality

Pros

The ability to assign, track and manage our customer correspondence.

Cons

Would like to the ability to manage , customize views. There are other options to view information, using filters and drop downs, but would be nice to set a view of how we want to see information.

Reasons for Choosing Outpost

Pricing was more reasonable and it was very quick and easy to implement.

Response from Outpost

Replied November 2019

Thanks for the review, Christina! We'll be sure to pass your feedback on to our product team as well.

November 2019

Nicola from Habitat Apartments S.L

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2019

Ease of use & effective

Pros

Easy to use, straight forward. Effective, gets the job done correctly.

Cons

Pretty standard look (like other outposts).

Response from Outpost

Replied November 2019

Thanks for the helpful review, Nicola! We'll pass your feedback on to our design team as well for further consideration.

December 2019

Eric from Restore Hair

Verified Reviewer

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

3.0

December 2019

A good option for a centralized mailbox for multi-users

We needed a centralized mailbox for multi-users to have access to. Orr interactions come from several different sources, such as email, text, etc. Outpost has solved this issue for us.

Pros

Simple to learn and use, search feature works well

Cons

lack of reporting/analytics.

April 2017

William from AAMP Global

Verified Reviewer

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2017

Simple to use and has been extremely reliable.

We have been using Email Center Pro for over 5 years now and it has been an easy way to sort and keep track of our emails. It has been extremely reliable and any issues (can count them on one hand) where we had an issue and it was typically resolved within 30 minutes. Easy to run reports to collect data and has far more useful tools that we will ever use.