Easy to use at a good price
Value for Money
OM has increased our productivity as a doctor's office. While we don't monitor chat history actively, it's been beneficial in a couple of cases to discover time misuse so we can more accurately address that with the employee. It's not as feature rich, and doesn't tie in to other tools as much as some tools I've used (such as Microsoft Lync), but it's great if you just need to spin up a quick chat tool at a lower cost.
Administrative features such as viewing chat history, and managing chat group membership. Although not perfect, it's helpful to be able to view someone's desktop through the chat if needed. Easy to start group chats. Confidential chats between managers that aren't logged.
Screen sharing, although handy, hasn't worked 100% of the time. However, I think some of that may be our setup.