I love having the ability to categorize insights, assign them to users/companies, and attach them to features or ideas on the roadmap.

Visibility of how important our customer's feature requests are considering a number of things that are important to our company ex. vision, growth, revenue etc.

Unfortunately, there is almost no reporting available. So although I can prioritise against company objectives, it is nearly impossible to report back on how much time and resource is allocated.

A little cumbersome when searching for content. I will search for items that I know are in the board and no results come up.

It is the best system of record for PM related information and to build a process in. A great way to ensure all stakeholder feedback is captured & organized.

Productboard's UI and organizational structure makes it a bit difficult to understand who specifically gave you the feedback.

Low user rights of contributors, i.e. missing the option of having more makers.

It's been great and has been helping my company stay aligned on product priorities.

A good prioritization Product management software.

The communication of our product roadmap to different stakeholders is much easier now thanks to the customizable and stunning views.

Very easy to use and a great place to collaborate. Support many different views.

Great for productivity, clean and intuitive user interface, love that they continuously improve by requesting new feature adds from users.

The Productboard has a beautiful interface design and is very easy to use.

Also, I feel there are a couple of elements missing when looking at reporting and ongoing maintenance of tickets... but that's hard, and is probably something they're thinking about.

Great tool to centralise user feedback, great and flexible usability.

Well designed and easy to use software. It gives all of the features I need and has a depth to it that I know we will use later on.

It's an amazing tool you can use to give and share feedback. You can integrate it with many other tool like Slack to push things forward.

The customer service is fantastic. Response time has always been incredible.

The flexibility is also a great benefit, I highly use custom tags and split different views based on our needs for prioritization decisions, market reach or competitors gap.

Its been a great experience, lots of good support and we've really been able to build a process behind using it.

Nice tool with questionable subscription policies.

The billing mechanism of individual plan is awful experience.

The ability to organize and prioritize my product roadmap and its features with a great deal of customization and granularity.

Intercom integration send us what is collected via the support. And then of course our dear CS and Sales team help us by writing notes after talking to our customers.

Very positive experience, I use it almost daily and also to weekly check the developments. Would add a progress bar or % on the tasks to better indicate the status.

Great scoring mechanisms. Integrations are getting stronger.

The integrations, especially to software development workflows, are limited (Github). It doesn't replace project planning/tracking software unfortunately.

It also has a great integration with Intercom, which allows our support team to seamlessly share product feedback in a customer interaction with our Product team to process.

Productboard is friendly and easy to use, and really helps me keep track of the feedback our teams and myself collect from the customer. Thanks to the various integration I can never miss feedbacks.

Link customer feedback to Features. Great and responsive customer support when it's needed.

Good integration with Jira. Helps a lot when discussing the plans for the nearest weeks/months with the main stakeholder.

I can't work offline, which is terrible for someone who is required to do a lot of work inside airplanes.

You can't really duplicate a sheet, or there is something wrong with that feature that makes it extremely inconvenient for us to do so.

It's intuitive to learn so you can get up-to-speed quickly, and has terrific training and community support to allow users to build upon their Smartsheet skills and become experts.

I love the flexibility and ease of use. The ability to flip from tasklist to schedule to card views is great.

What I like best about Smartsheet is the great amount off functionalities it has, it can be used for many purposes and it is very easy to set up.

They're so easy to customize and they have great webinars that can help support you. I like the ability to upload documents to show and share project progress with other members of your team.

Overall our experience has been great, customer service and tutorials are awesome.

I love using this tool for work as it offers me multiple functions that streamline and quickly manage my projects. Smartsheet has a very amazing and nice interface.

The new features have been awesome. One think I love the best is the Report Builder functionality.

I use smartsheet to organize several projects among a team, as well as organize my own individual projects. It's great for simple organization or complex - highly customizable and actually fun to use.

Easy to use, easy to collaborate on it, intuitive, good price. For project management it was perfect for us.

I love how well it integrates with other platforms  and the interface and functionalities are easy to use.

We are able to increase our work agility during our software implementation projects while using this excellent software. Great integrations with other systems.

Easy to deploy, nice report charts,  easy to use interface, integration with Google for user authentication.

I had a trouble to understand how the conditional formatting is working at first, not many tutorial or manual provided and I had to study the feature on my own.

The issue is not the software but the person setting it up. It is frustrating to contribute to the poorly designed Smartsheet because of the lead's limited knowledge.

I love using Smartsheet daily. It is user friendly, beautifully designed and smart.

Someone it is hard to give access to others - but that is user error on our end with the credentials.

Overall, we are happy with our roll-out of Smartsheets, as it has allowed us greater organization and insight into our project plans and their successes.

The lack of an autosave feature can be frustrating at times. I believe this is something that could easily be implemented in the future.

Cost efficient easy to use project tracking tool with good view options.

It's easy to set up, and I don't really have to dig too much to find the functionality it's designed for. I love love love that it's online and I can easily search for my sheets.

I have long been an admin user of this solution and have continued to build an understanding of all the excellent features that are available within this.

There is an excellent integration with both JIRA and Salesforce, allowing us to leverage all three products together for increased efficiency.

It is great to be able to share assets with others, keep comments together with their project and track progress in one place.

Love the automation aspect and form-building to collect information from outside organizations, etc. Super easy to learn and do on your own.

There is so much that I love about Smartsheet. The fact that you can create forms and that they have pre-determined templates that allow you to build out all kinds of documents.

I loved the flexibility and the ability to export into an Excel file, when needed. I also loved how it updates and saves.

My experience has been extremely pleasant. Its so user friendly and the customer service staff is amazing.

I feel that the ease of the software provided a good source for me to be more efficient with my time and accomplish more tasks.

There is a lot to Smarsheets which can be intimidating to new users, and it's not the easiest to pick up with so many options for customization.

The best thing about this software is the value it provides for the price. This is good for tracking projects and milestones.

Therefore, it’s a useful application to investigate on daily basis about the assigned tasks in an interesting way.

It is really helpful when you are a leading or being just a part of some project. It helps to manage all information well.

I love that this software is so easy to use. If you have ever used a spreadsheet software before, then you are good to go.

The maintenance can be a pain, even though you are warned ahead of time.

US Dollar

Productboard is the customer-driven product management system that empowers teams to get the right products to market, faster. It provides a complete solution for product teams to understand user needs, prioritize what to build next, align everyone on the roadmap, and engage with their customers. Productboard is easy to use, enables company-wide collaboration, and integrates into existing workflows. Over 6,000 organizations around the world use Productboard to build excellent products.

Key features of Productboard include idea collaboration, resource management, prioritization, road mapping, feedback collection, milestone tracking, monitoring of requirements and workflows. It also allows businesses to engage with the customer community and generate anonymous feedback from colleagues. Moreover, it provides white-label solutions to set up product portals, which help share, review and launch ideas among colleagues and customers.

Productboard allows integration with development, notification tracking, email, project planning and other third-party software. The product is available on monthly subscription and support is extended via online chat, email and phone.

LongDescription

Commenting/Notes

Milestone Tracking

Bar Chart

Multi-board

Surveys & Feedback

User Management

Status Tracking

Visual Workflow Management

Release Planning

Idea Management

Time Tracking

Customizable Reports

Access Controls/Permissions

Activity Tracking

Customer Segmentation

Activity/News Feed

Templates

Charting

Progress Tracking

Task Board View

Task Scheduling

SSL Security

Single Sign On

Portfolio Management

Project Planning/Scheduling

Strategic Planning

Project Management

Task Planning

Gantt/Timeline View

Product Roadmapping

Mind Maps

Communication Management

Brainstorming

Supports Agile

Business Plan Templates

Resource Management

Guest Access

Customizable Fields

Collaboration Tools

Assignment Management

Project Scheduling

Data Import/Export

Dependency Tracking

Multiple Projects

Process Modeling & Designing

Audit Trail

Version Control

Activity Planning

Ideation

Content Management

Notes Management

Sprint Planning

Planning Tools

Multi-Channel Data Collection

Requirements Management

Capacity Management

Idea Ranking

Real Time Data

Discussions/Forums

Agile Methodologies

Issue Management

Supports Scrum

Trend/Problem Indicators

Spreadsheet View

Data Integration

Roadmapping

Role-Based Permissions

Client Portal

KPI Monitoring

Real-Time Notifications

Workflow Management

Real-Time Updates

Percent-Complete Tracking

Key Performance Indicators

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Task Editing/Updating

Time & Expense Tracking

Reporting/Project Tracking

Request Management

Color Codes/Icons

Customizable Templates

Visualization

Team Management

Backlog Management

Issue Tracking

Create Subtasks

Dashboard

Audit Management

Kanban Board

Customizable Branding

To-Do List

Goal Setting/Tracking

Reporting/Analytics

Polls/Voting

Recurring Tasks

Mac OS

Web browser (OS agnostic)

Windows 10

Not Applicable

15-day free trial, no credit card required.

Essentials plan: Prioritize what your customers need and make what matters: $19 per maker/month (billed annually).

Pro plan: Align teams to drive real business outcomes: $59 per maker/month (billed annually).

Enterprise plan: For organizations to securely and scalably uplevel their entire product management processes: Custom pricing

Productboard AI (Optional Add-On): $20 per maker/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Productboard

In Person

Live Online

Webinars

Documentation

Videos

Smartsheet is a work execution platform and collaboration tool with a familiar spreadsheet-like interface that helps teams plan, track, and manage projects in real-time. Smartsheet features include a range of project management tools, such as document and resource management, project reporting, task management, file sharing, and timeline tracking.

Smartsheet can help teams standardize a project process, maximize productivity, and improve collaboration with automated workflow options that fit individual work preferences. Within the platform's project management tools, data can be sorted using card, grid, Gantt chart, and calendar view. With a real-time dashboard, teams can track project status, manage resources, and assign tasks to improve overall visibility and work efficiency.

Project plan information can be shared with leadership team members and key stakeholders to keep everyone on the same page. Activity log reports and customizable dashboards help ensure that team collaboration is consistent across projects of any size and kind, from software development to marketing plans.

With the Smartsheet app, teams can access project information and workflow data while on the go. The mobile app is compatible with iOS and Android devices.


File Management

Analytics

Third-Party Integration

Deadline Management

Patient Records Management

Employee Management

Committee Management

Subcontractor Management

Plans start at $7.00/mo. Pricing is per user per month. Rates shown are when paid annually. Nonprofit, schools, gov't agency receive additional discounts on annual plans.

Productboard vs Smartsheet

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