About ReferralMD

ReferralMD is a cloud-based fax management software designed to help the healthcare industry manage inbound and outbound faxes from a unified platform. Key features include task assignment, categorization, fax routing and notifications. Healthcare providers using ReferralMD can review faxes that are related to patient referrals, medical records and spam faxes, which can be separated into referral queues, automatically added to EMRs or removed from the queue and archived according to requirements. The task management module enables supervisors to track the status of faxes, assign custom categories to each fax and receive notifications to ensure faxes are reviewed in a timely manner. Additionally, institutions can send automated weekly status updates to referral partner...
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ReferralMD fax details

ReferralMD User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4

Showing 5 reviews

User Profile

Ron

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2018

The best referral management system out there

Referral leakage

Pros

*All information being stored in one place allowing the referral loop to be successfully closed. *Capability to interface with EHR system

Cons

Default reporting could be more detailed but the has been open to request given

Venu

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2020

One of the best when it comes to referal management systems

Pros

All the information being stored in one place is really helpful and the product itself is easy to use.

Cons

The only con is that the patients have to be entered in manually.

Danielle

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

July 2021

Good

It’s easy to use and affordable. It very many of any complainys

Pros

The product is easy to use and affordable. People seem to like it and have no complaints or bug/software issues

Cons

I really can’t think of any cons regarding this product. It seems to work pretty well and my staff seems to have no issue

Isabel

Company size: 201-500 employees

Industry: Hospital & Health Care

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2018

Manager

Still working on improving.

Pros

easy access to locating referrals scanned

Cons

Does not alert when a duplicate patient is being entered. Have to add all the patients in manually

Zoe

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2018

Excellent product and great support

We have gained better insight into our referral volume, processing times, appointment wait times, no-show rates, etc. This provides us the opportunity to conduct targeted quality improvement to enhance patient access and satisfaction.

Pros

Improved communication and tracking for referral management.

Cons

Would like to have the ability to share appointment information with patient (we understand that this functionality is under development).