--- title: "Rocket.Chat Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Rocket.Chat. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Rocket.Chat is a good fit for you!" source_url: "https://www.softwareadvice.com/collaboration/rocket-chat-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Collaboration Software](https://www.softwareadvice.com/collaboration/) / [Rocket.Chat](https://www.softwareadvice.com/collaboration/rocket-chat-profile/) / Rocket.Chat Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/collaboration/rocket-chat-profile/) Reviews [Alternatives](https://www.softwareadvice.com/collaboration/rocket-chat-profile/alternatives/) # Rocket.Chat User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 156 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.1/5 - Value for money: 4.4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 78 reviews (50%) - 4 stars: 51 reviews (33%) - 3 stars: 23 reviews (15%) - 2 stars: 3 reviews (2%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Chat has been a satisfying one, it’s been a great tool for instant chat, channels and document sharing. - One of the most important pro is the data protection, you know that all the info disclosed through messages are secured. - It can be downloaded on different devices: Android, iOS, Windows, Linux. ### Most mentioned cons - All chats are annoying we want to talk to a person - That the UI looks a bit weird or old and like for example if you want to embed live chat, you use a script, by default it will only run on the server's address and not any website, to make it work anywhere, it's in another page, which is better to make it in the same page instead. - I do not like when the software lags at times , where it takes almost a minute for it to catch up to the current messages. ## Rocket.Chat customer reviews Showing reviews 1-25 of 156 (page 1). ### For open source level extensibility, Rocket.Chat is your solutions - Overall rating: 5/5 - Reviewer: Shaunak P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has benefitted us a lot as we use it to manage our project and keeping the conversation in channel keeps it transparent between fellow colleagues #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is a very professional software which is widely used in professional environments like Offices and workspace. Also it lets you share files, make channels (groups) for activities, projects and other stuffs. It have features to delete the message with upthreads and also provision to reply in threads and follow/unfollow feature to unsubscribe from the notification. #### Cons Mobile app has some issues with the push notifications, in web it works perfectly fine, but a little customization can help that. Moreover for keyboard users like me, there should be some more keyboard aided shortcuts to Edit/ delete messages instead of drawing over mouse actions. --- ### Blast off with Rocket.Chat - Overall rating: 4/5 - Reviewer: Ernie F. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros + Cloud-hosted option + Sleek UI + extensive access controls/user permissions + Auditing panel + REST API + can be accessed on a web browser/desktop client #### Cons - NO native Office365/Azure AD SSO - Can be pricey compared to Microsoft Teams in 2020 #### Reasons for choosing Rocket.Chat Microsoft Teams at the time was still new. it did not have all of the features i was looking for at the time. #### Reasons for switching to Rocket.Chat We were using an on premise server hosting Openfire IM, this system was painfully dated and we wanted something akin to Slack. Rocket.Chat advertised itself as a open source/cost effective alternative to Slack #### Vendor response Hello Ernie, we're glad that you chose Rocket.Chat and that you've been having an overall positive experience with us so far. In order to receive the latest updates, feel free to subscribe to our monthly newsletter: https://bit.ly/3jQ6jo3 Once more, thanks for your helpful feedback, it will help us to continually improve our platform. Sincerely, Rocket.Chat Team Replied July 2020 --- ### A completely free chat tool for a basic use - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered For a free software, it is a good one. It could replace a basic use of Slack for example. You could spare some cost for a startup, as it is for our case. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros It is FREE. Really free. COMPLETELY free chat system, documents sharing, team discussions and info sharing. Also, you can create conversation inside channel as a room. Quite handy to avoid 1000 channels. #### Cons There are bugs that are not fixed (and it has been years...) Eg : once you remove notifications from a channel, even if you try reactivate them, it does not work anymore. It is very confusing to go back if you click on add a file out of purpose... It makes it difficult to use sometimes. --- ### Love for in company communication - Overall rating: 5/5 - Reviewer: Faraan Q. - Verified reviewer: Yes - Industry: Insurance - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. To summarize, makes communicating within company very easy. Love ability to create groups, send a variety of message formats, and chat history logging. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Number one thing -> love the fact that it keeps all logs of chats saved. Very easy to message code snippets or images or any sort of file to coworkers. #### Cons Haven't found anything I disliked about rocketchat yet. It is quite a big upgrade over our last messaging tool (skype). #### Reasons for switching to Rocket.Chat I am not sure why the company decided to make the switch but the biggest upgrades over skype was the way Rocketchat saves chat histories is a lot better than Skype and I always had issues sending larger files or code snippets over skype. #### Vendor response Dear Faraan, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience! Replied January 2020 --- ### Open-Source solution for live chat - Overall rating: 4/5 - Reviewer: Omar M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The customization you can do, and the simplicity into adding a live chat widget into your web app in the way you like without importing any extra modules, you just run a JavaScript script in your web app. And the functionality is so good but to find how to correctly use them might be a bit hard :) #### Cons That the UI looks a bit weird or old and like for example if you want to embed live chat, you use a script, by default it will only run on the server's address and not any website, to make it work anywhere, it's in another page, which is better to make it in the same page instead. #### Reasons for choosing Rocket.Chat Because Rocket.Chat is completely free (only if you host it on your server) and for it being open source which is so cool for developers while LiveChat is paid and might have not all the functionality Rocket.Chat has. #### Reasons for switching to Rocket.Chat Because Intercom although it got many many good features, Rocket.Chat is free, open-source and even got all (most) features Intercom has and maybe a few more. --- ### A great, free Slack replacement - Overall rating: 5/5 - Reviewer: Gavin O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Cross-country communications have been simplified and we've been able to move from Slack to Rocket.chat with very little learning curve for our users. While gaining an unlimited amount of messages being saved, nearly unlimited storage space, and still keeping a familiar appearance, we've been able to implement SSO and created a number of custom data integrations with our ticketing system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros OpenSource, free, and self hosted, gives us the freedom to manage and maintain a nationwide communications platform while keeping the costs very low. #### Cons The biggest issue we have with Rocket.chat is somewhat inconsistent notifications being received to some mobile phones. #### Reasons for switching to Rocket.Chat Slack was costing too much for the many users we had, and we had little control over the infrastructure outages and associated costs. #### Vendor response Hi Gavin, Your helpful comments are much appreciated,and your feedback will help us to continually improve our platform. Thank you very much! Replied August 2020 --- ### Rocket.Chat is simple and easy to use instant messaging. - Overall rating: 5/5 - Reviewer: Carlos S. - Verified reviewer: Yes - Industry: Chemicals - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The solution positively surprised us and we found it simple to install and configure on our network for use in internal communication using chat and alerts. It is an effective solution and fulfills its objective very well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Rocket.Chat software was implemented early in the COVID-19 pandemic to keep people in our department active and collaborative while working remotely. We customized the layout and created workgroups to integrate the team and it worked very well. No delays and no communication failures. #### Cons Support is a bit of a downside, but it's rarely used. The tool works well and we have not had any reports of serious problems. --- ### Rocket Chat Messanger in Customer Service. - Overall rating: 4/5 - Reviewer: Mudssar A. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Effectieve business communication among clients/internal and customers. happy to use i. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros easy to use, configure, can be installed on many forum like ubuntu,ocean,docker etc. Android/IOS application supported. text formatting is value aded feature. file can be sent or recieved. hence at server level restriction can be made to avoid data sharing. channel/grouping can be made. 2 step security is good option. #### Cons User cant made group, does not work with windows server active user directory, if you paste large data, it will convert it to text file, editor do not support for medium large data. #### Reasons for switching to Rocket.Chat Unable to handel client outside windows users, i.e users needs to be registered on domain. #### Vendor response Hello Mudssar, we're glad your happy with the overall performance of our product. :) About the problems you're facing, you can always contact support@rocket.chat and we'll be happy to help you! Kind regards, Rocket.Chat Team Replied August 2020 --- ### As close as you can get to Slack without being Slack - Overall rating: 5/5 - Reviewer: Jesse J. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaboration and communication internally. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Rocket Chat is, in my opinion, the best alternative to Slack that is available today. The best part about Rocket Chat is that you can install it on your own local servers so you're no reliant on someone else storing your data on their servers on the Internet. This can be particularly valuable for those who may distrust the Internet a good deal. Rocket Chat offers a wide variety of features that make it, again in my opinion, the best contender to face off against the Slack platform. #### Cons Rocket Chat can sometimes be tricky or actually impossible to update and the features and settings can sometimes be a little difficult to understand what exactly they do. #### Vendor response Hello Jesse, we're happy to read that you've been having such a positive experience with Rocket.Chat. Whatever problems you face, you can always take it to our community on Github or to our support team on support@rocket.chat :) Thank you and keep rock(et)ing! Rocket.Chat Team Replied August 2020 --- ### Rocket.Chat is an open-source discord or slack. A chat program you can host on your own server. - Overall rating: 5/5 - Reviewer: Adam N. - Verified reviewer: Yes - Industry: Internet - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used this product as a secure chat interface to get away from facebook. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Well, amazingly it's free for personal and commercial use. On top of that it works very well, and you can even deploy in a docker, which means you can get it up fast. It has tons of functions that you can integrate to compete with the discord and slack. Tons. Also, you can integrate bots, which seems like the latest thing. #### Cons I can't really think of any Cons, except maybe not great for the technologically challenged. This software is robust, so you can get lost in settings pages if you don't know where to go. Still, I think anyone who can follow directions can get this working. #### Vendor response Dear Adam, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience! Replied June 2019 --- ### One of the least annoying chats - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall is one of the least annoying and got my question answered without jumping through hoops #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros quick easy to the point. Not alot excess questions #### Cons All chats are annoying we want to talk to a person --- ### Rocket Chat is very User Friendly - Overall rating: 4/5 - Reviewer: Renae R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I havent seen too many issues with Rocket Chat. All systems have the occassional stall or update that needs to be done and when it does go down it isnt for too long. The other features it has outweigh the cons. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like using rocket chat cause its an easy tool for communication. You can type in it with ease, the room you have set up is easy to find. I also like that you can search chats from prior days using the search/filter option. I also like that you can send private messages via the chat itself outside of the rooms. I also like how you can edit a posted chat if needing to update it or delete it entirely. #### Cons I dont like that when someone sends you a private message theres no way to delete the message. You can hide it but i feel there should be a delete option also. I also dont like the reply thread cause the writing is soo tiny and everyone in the room can see what you are replying. I think that feature should be done away with. #### Reasons for switching to Rocket.Chat Not sure as that was up to the company i contract through --- ### A lot of features, but lacking bug fixes - Overall rating: 3/5 - Reviewer: Darin H. - Verified reviewer: Yes - Industry: E-Learning - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We needed a way to control users access to in a chat. We wanted out company chat in our pockets and didn't want to use Slack. We wanted a branded chat that we could include our customers in as well. This fit that need perfectly. If those bugs were just out of the way we'd be in business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Rocket.Chat has so many features it's crazy. I mean, there's a feature in here to authenticate using Wordpress! So cool! They have both React Native and native apps so getting this customized and deployed is pretty easy. It works pretty well out of the box minus a few bugs. It's got a large community backing most of the repositories which is a huge plus. Overall there's a lot going for it. #### Cons Bugs... OMG the bugs are ruthless. Right out of the gate the React Native version didn't have avatar uploading working. We had to pay $1000 to contract out a developer to fix the issue for us. The issue wasn't really a fix more than it was a hack so we weren't able to push it back into the main development branch. There's also a problem with notifications right out of the box. That is really frustrating and we still don't have notifications working on our platforms. #### Vendor response Dear Darin, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience! If you are having issues updating the desktop app, please manually download and install the latest version at https://rocket.chat/install . We have this issue as a known bug on a prior version and the fastest way to get rid of it is to download the desktop app again. Replied June 2019 --- ### Excellent alternative to Slack - has everything you need without the paywall - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered Rocket.Chat is perfect for setting up a communications channel with a lot of people where investing money for using the software is not an option (e.g. leisure clubs etc.) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Rocket Chat was a welcome alternative to Slack when we were facing hefty monthly fees to continue using it. Rocket Chat pretty much can do exactly what Slack also can, but it costs absolutely nothing which is great. #### Cons You need to have basic skills in terms of Linux, webhosting etc. to be able to set up Rocket.Chat. Otherwise you're going to be in for a headache. #### Reasons for choosing Rocket.Chat Because it's 100% free all the time. #### Reasons for switching to Rocket.Chat Slack was getting too expensive. --- ### The Best IM For The Workplace - Overall rating: 5/5 - Reviewer: Warren W. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Rocket.Chat is used to communication with agents. Rocket.Chat is a instant message and as such it helps reduce AHT as agent would no longer need to move from their desk to seek assistance from Team Lead as they can just send a message via Rocket.Chat and get instant reply. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Rocket.Chat allows you to create your own Private Channel which you can use to communicate with members of your team. Roket.Chat even have the option to create General channels for each department. With Rocket.Chat you can communicate with any member of your team privately via Text, Voice or Video. It allows you to notify everyone in a group or channel. Rocket.Chat can be access on all devices and there is also a web version so there is no need to install application on PC #### Cons There is nothing about Rocket.Chat that i dislike, its an awesome application --- ### the rocket that flies high! - Overall rating: 5/5 - Reviewer: Fabian P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered since being a permanent user of rocket chat it has allowed me to keep in touch with friends and co workers in a very unique way. so far the experiences I've gained are nothing short of the best when I'm engaged in critical conversations at work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros communicating with fellow team members in the blink of an eye is just fantastic to me. Rocket chat is very comfortable to use and understand. #### Cons you might over look messages that were just sitting there idle sometimes --- ### Rocket Chat review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used other professional chat applications also, it is similar to others. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's really good to use and good to create a public and private channel to do conversation in group. I also love the future of rocket chat API, so you can do a message programmatically. #### Cons sometimes it's really slow to use and it crashed while opening its application. one more thing is when we search into chat, by click on that message we can not directly go to that part of the chat. #### Vendor response Dear Rocketeer, Thanks for the feedback on your experience with our platform. We're happy to see your satisfaction and we're always looking for ways to improve our system. Keep rocketing! Kind regards, Rocket.Chat team Replied July 2020 --- ### Keep up the good work - Overall rating: 3/5 - Reviewer: Rihards Š. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The main bussines problem is described in section about alternative products. Overall the experience of using Rocket Chat is good. The administration panel is way to complex (however the features are great). What bothers me currently is: * macOS automatic app updates regularly don't work and I've to install the app manualy when new version is released. * when issue arrises I, as a paying customer, find it challenging to contact customer support. I got to your main page, fill out many fields and get responsive in few days. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros - Wide functionallity, configuration, integration options. - Mobile apps are with good quality when I'm on the go. #### Cons - Automatic upgrades regularly don't work (described bellow in overall experience). - Admin panel is a bit complex to configure. #### Vendor response Hi Rihards, Thanks for your feedback! We have good news for you, as we speak our developer team is working on a new interface for the admin panel. As for the support issue, we are constantly working on improving our customer support, and your feedback is very important in this process. We will notify our developers on the MacOS app update issue as well. Replied June 2019 --- ### Good, but could be better - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it does what it is supposed to do. It allows multiple people to chat, comment, and put emojis on posts. It also allows a private conversation. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros It is easy to setup and a good alternative to slack. It is easy to start channels and hold conversations. #### Cons On the phone app you can't actually start a thread. You can however on the computer which makes the channel a little disjointed at times. #### Vendor response Dear Rocketeer, Thank you for your feedback! Your helpful comments are very much appreciated. The thread system has been updated on our release 3.4. We hope to have fixed your problem! You can learn more about it on https://rocket.chat/introducing-rocketchat-34-new-threads-omnichannel-features-more/ Kind regards, Rocket.Chat Team Replied July 2020 --- ### Great free tool for communication - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to set up, easy to configure and easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that RocketChat can be deployed as self-hosted, this makes our work communication safe and highly-secure. All the necessary features are available: audio and video conferencing, screen sharing, chatting, file sharing, APIs etc. #### Cons RocketChat video conferencing was under development, so for these purposes we integrated Jitsi Meet into this software. #### Vendor response Hello Rocketeer, thank you so much for your valuable feedback. We're always looking for ways to improve our product, and messages like yours help us do it. We're glad to have you with us and that you're having a positive experience with Rocket.Chat. Replied February 2021 --- ### Most useful and helpful product - Overall rating: 5/5 - Reviewer: Kristy W. - Verified reviewer: Yes - Industry: Internet - Company size: 10000+ employees - Product usage: Used other for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would say in a nut shell this product is a huge savior to keep a steady workflow within any organization or company as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Firstly the sharing feature of this product is of unique importance that helps me to share unlimited files and folders to numerous people anywhere in the world in just few seconds. Another feature that I found more valuable is that I can easily receive material in order to make effective marketing programs through this special application. #### Cons It’s beneficial enough to maintain all the communication tasks on daily basis with a lot of ease. So, making good collaborative projects within certain time period is not less than a blessing for me. There are really no cons at all. #### Vendor response Hi Kristy! Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience! Replied October 2019 --- ### It just does not work. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered I installed the app after my project lead mentioned that it can be used to connect to the organizations' chat platform but the experience has not been a bit fun, because I do not get any notifications and it's slow response and refresh time. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros It can be used with my organizations' chat platform so that I can check messages from my project lead and team members even if I am not at my pc. #### Cons I do not get notifications at all, I am late to reply to so many messages because I do not get any of the notifications. And I have to refresh every time to check if I got any new messages. --- ### Rocket.Chat - Best solution for team communication - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The open APIs are great, we use a lot with other teamates. #### Cons It's not so easy to implement. It could be more intuitive. --- ### My experience with Rocket chat - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Quick and easy tool for everybody. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like it for live chat, making groups or discussions. #### Cons Sometimes its hard to use it on the mobile phone and icons are really small. --- ### Keep contact. - Overall rating: 5/5 - Reviewer: Veronica L. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Instant messages, send pictures, images and other files to keep your group working. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A platform proper for team working. Sober but efficient design with very intuitive features. #### Cons I need more customization of the profile, so anyone can see a perfil more complete and pro-like. ## More reviews [Next reviews](https://www.softwareadvice.com/collaboration/rocket-chat-profile/reviews/?page=2) --- Rocket.Chat Reviews, Pros and Cons - 2026 Software Advice