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> Reviews of Rocket.Chat. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Rocket.Chat is a good fit for you!

Source: https://www.softwareadvice.com/collaboration/rocket-chat-profile/reviews

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Rocket.Chat Reviews

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[Overview](https://www.softwareadvice.com/collaboration/rocket-chat-profile/)

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# Rocket.Chat Reviews

## Reviews Summary

## Overall Rating

4.3

* * *

## Ratings Breakdown

5

(78)

4

(51)

3

(23)

2

(3)

1

(1)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.1

Value for money

4.4

Functionality

4.2

* * *

### Pros

"Chat has been a satisfying one, it’s been a great tool for instant chat, channels and document sharing."

"One of the most important pro is the data protection, you know that all the info disclosed through messages are secured."

"I also like that you favorite a room so it remains on your conversations list, you can update your profile and settings fairly easy and that you can edit or delete a message you posted if needed."

### Cons

"All chats are annoying we want to talk to a person"

"That the UI looks a bit weird or old and like for example if you want to embed live chat, you use a script, by default it will only run on the server's address and not any website, to make it work anywhere, it's in another page, which is better to make it in the same page instead."

"I do not like when the software lags at times , where it takes almost a minute for it to catch up to the current messages."

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Rocket.Chat Reviews, Pros and Cons - 2026 Software Advice