About Smartsheet

Smartsheet is a work execution platform and collaboration tool with a familiar spreadsheet-like interface that helps teams plan, track, and manage projects in real-time. Smartsheet features include a range of project management tools, such as document and resource management, project reporting, task management, file sharing, and timeline tracking. Smartsheet can help teams standardize a project process, maximize productivity, and improve collaboration with automated workflow options that fit individual work preferences. Within the platform's project management tools, data can be sorted using card, grid, Gantt chart, and calendar view. With a real-time dashboard, teams can track project status, manage resources, and assign tasks to improve overall visibility and work ...

Smartsheet Pricing

Plans start at $7.00/mo. Pricing is per user per month. Rates shown are when paid annually. Nonprofit, schools, gov't agency receive additional discounts on annual plans.

Starting price: 

$7.00 per month

Free trial: 

Available

Free version: 

Not Available

Real-Time Dashboards
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Smartsheet Reviews

Overall Rating

4.48

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 2,464 reviews

Carl

Company size: 201 - 500 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

June 2022

SmartSheet or SuperSheet to me

User Profile

Gabriel

Verified reviewer

Company size: 10,000+ employees

Industry: Insurance

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

September 2022

Robust and complex.

Thanks to Smartsheet, we can progress through a project quickly and always see the big picture. Keeping track of where we are in the process would be impossible without the automation features and the tags I can add to or assign to a column. Smartsheets allow for the creation of forms, which simplifies the data entry process.

Pros

I can effectively automate specific deadlines and checkpoints on a timetable using Smartsheet's numerous choices. In Smartsheet, I enjoy that I can collaborate on a single document without having to keep track of many versions of the same file. Additionally, it is more secure than sending an internal copy to an outside party because doing so would need backing up the document on our server, putting us at risk for security breaches. Smartsheet offers so many helpful features that it acts as a virtual cheat sheet for me, removing the need for me to manually enter computations; I gained a lot of time at work once I figured out how to customize it particularly for the requirements of my location.

Cons

What I dislike about Smartsheet is that it is difficult to use. That's unfortunate because the subject is quite complex. Employees must first attend a free training session before they can begin using the program. It would be helpful if videos were available on the homepage to assist new employees in getting started with Smartsheet.

Max

Company size: 10,000+ employees

Industry: Medical Devices

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

Smartsheet is Easy

Smart heat is great tool to easily track and manage tasks and can simplify the whole project management experience.

Pros

Out-of-the-box templates are great with smart sheet. I highly recommend using those tools rather than manually, creating certain tracking tools on your own.

Cons

I wish smart Sheidt help you create a hierarchy, more effectively where you can see a parent task is bold.

Reasons for switching to Smartsheet

The organization decided as a group to leverage smartsheet.

Anonymous

Company size: 1 employee

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

2

FUNCTIONALITY

4

November 2022

Not impressed--too much work to set up

Pros

If you are someone who wants to create and control every single detail of a project management tool (essential recreating the wheel) then this is the software for you. If you, like myself and 95% of the marketing /PM world, prefer to pay for a high-quality, easy-to-deploy PM tool, this is NOT for you. PRO: you can customize SmartSheets to be exactly what you want, but it will take time and training.

Cons

I was working as a consultant with a company who already utilized this software. As a user, I found it very difficult to create new projects and track them. The team had one dedicated Smartsheets admin who had gone to multiple conferences to be the team "expert" for Smartsheets. Honestly, this seemed overboard. For project management, Asana and Trello are much easier and faster and high-quality than Smartsheet.

Connie

Company size: 501-1,000 employees

Industry: Banking

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2022

Smartsheet Review

This software can be used in so many applications with no code necessary to create automations, dashboards and data aggregation from other sources. We have been able to redeploy thousands of working hours from administrative duties to value add activites.

Pros

Product can be purchased with a limited number of licenses to gain knowledge and champions to scale. This allows for a low cost entry point. Users do not have to be licences to use the software only to create or edit an existing Smartsheet.

Cons

The only issue we have encountered so far was the challenges to get our organization to scale its use. However, after 6 years we now see widespread use of the software with licenced active users in most departments.

Reasons for choosing Smartsheet

Ease of use, quick start up, minimal learning curve, accessibility for all staff without a licence, good product support and access to experts for more complex solutions, excellent user conferences and webinars to learn advanced features for the program, affordability, wide range of solutions beyond project management and Kanban if you want to scale to their platinum product, well developed Smartsheet Community with so many questions answered when you google it, Smartsheet Certification available.

Reasons for switching to Smartsheet

We outgrew our Microsoft tools and required something far more robust to manage all the projects and operational support issues that had been assigned to the Process Excellence & CI team.

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