Smartsheet Software


 

Smartsheet is a project management application with a spreadsheet-like interface to help teams collaborate, plan projects and manage tasks. The software offers a suite of project management applications, such as document management, reporting, resource management and time tracking, with issue management offered through an add-on application.

Smartsheet standardizes key project elements, increase speed and improve collaboration with options that fit individual work preferences. The application allows users to track all the projects and improve visibility into team priorities such that important activities do not miss out in regular work operations.

Smartsheet offers cloud-based subscription model with native mobile apps for Android and iOS to help users finish work on the go. The subscription includes accounts for multiple collaborators, so users can work on projects with a number of clients and colleagues. The software is used in many industries, from high-tech to nonprofit, and can be scaled to match any business size from startups to large enterprises.

 

Smartsheet - Product launch road map
 
  • Smartsheet - Product launch road map
    Product launch road map
  • Smartsheet - Dev task tracker
    Dev task tracker
  • Smartsheet - Product launch rollup
    Product launch rollup
  • Smartsheet - Calendar view
    Calendar view
Supported Operating System(s):
Web browser (OS agnostic)

245 Reviews of Smartsheet

 

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Software Advice Reviews (98)
More Reviews (147)

Showing 1-20 of 98

harmandeep singh from New York University
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2017

November 2017

Smartsheet review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Device independence and cloud storage allow for full-team collaboration without purchasing extra copies of an application.
Ease of use - very similar to Excel in functionality while operating as a database. Collaboration - easy to use simultaneously as other team members, track changes, and maintain up to date info.

Cons

I would like it even better if a file were able to have several sheets, like in Excel
Clunky in its reporting - not a lot of flexibility to play with the data without completely redesigning the report.
There are no graph functions for dashboards yet.

Review Source
 
 

Eddie from Titus Contracting, Inc.
Specialty: Architecture
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Smartsheet has been a very good product for us to date. The ease of creation and deployment of wed-forms has been awesome. The integration between Smartsheet and other cloud-based products such as Google apps was a perfect fit for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Smartsheet is a nice blend of project management and spreadsheet software. File attachment (discussions, pictures, various documents) is easy be it from a desktop or a tablet. Alerts and update requests are easy to setup as is conditional formatting. Creating web forms for easy to use end user interfaces to Smartsheet has been wonderful and very easy to deploy.

Cons

The application found on the IOS and Android apps are not the same functionally as found via the browser interface on Windows. This has been very limiting for our field users.

Review Source
 
 

Tracey from Quality Assembly and Logistics
Specialty: Healthcare
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great product, multitude of uses!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

The ability to be able to see the same information in many ways, with a simple click. It is very easy for everyone to understand. It has many formatting options, that anyone can use.

Review Source
 
 

Helal from Valley Behavioral Health
Specialty: Healthcare
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2017

November 2017

Myself and my staff are on the same collaborative page at all time. We know exactly who is doing what and meeting deadlines

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love Smartsheet to manage my team projects, reports, meeting, etc. It's the best among few products such DaPulse that I have tried. Highly recommended

Pros

Interface: The interface is so easy to navigate.
Ease of use: Smartsheet various tools are very intuitive and easy to use

Cons

Haven't gone beyond basic level to evaluate the cons. But for non-profit org like us price is a bit steep

Review Source
 
 

Mark from Hawaiian Airlines
Specialty: Airlines
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2017

November 2017

The Quickest Way to Support a Project or Initiative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Smartsheet Business allows project teams to stay on task while provide reports and dashboards to higher ups. Smartsheet has an extensive library of templates that facilitate ease of use and collaboration. You can also easily create forms to capture data quickly.

Cons

The only drawback to Smartsheet Forms is that form data is not dynamic and pretty basic. Also, there is a significant price difference between the Business and Enterprise Editions which can prevent companies from using their existing Active Directory or SAML-based authentication from integrating with Smartsheet.

Review Source
 
 

Paul from Modern Living Construction and Management Inc
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I use it to monitor my teams sales. Its easy and available even on my phone.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like its ease of use; its platform and the fact that I can keep up to date with my team's sales. I like it.

Cons

I would like more intensive classes. Im not a pro with computer prohrams but I am I'd say, a typical user. If I had more classes i think that I'd put smartsheets to even better use.

Review Source
 
 

Shelly from Matrix Design Group
Specialty: Engineering
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

SmartSheet is a great way to stay organized when several people are collaborating on the same project.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

SmartSheet is currently being used to manage builds in our manufacturing department, track calibration and tools, as well as track inconsistencies of any incoming materials before they get used in a build. It is a fantastic management tool and can be used in diverse ways. Highly recommend this software.

Pros

Several people can update sheets at the same time and changes are logged. Sitting down and using SmartSheet without ever having any training, I was up and going within minutes. The filters are easy to set up and work great to sort out lines and information. Great product!

Cons

Setting up reminders could be a little easier. For instance, if I would like to set up a 30, 60, and 90 day reminder, it is unable to do so. The working screen could be a little larger. When you are working with several columns, it is somewhat tedious to maneuver.

Review Source
 
 

Barbara from Luna Stage
Specialty: Entertainment
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

I've used this product in both for-profit and non-profit circumstances and found it very adaptable.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I'd like it if Smartsheet could link more effectively to Google calendars.

Pros

Ease of setting up workflows/projects with links and dependencies, and the ability to re-order and filter views

Cons

I found the flexibility with producing reports was a little constrained. For instance, when I wanted to change the print layout.

Review Source
 
 

Eric from Bronx Community Health Network
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Professional customer service! Easy to get ( tech savvy) people to use.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Cuts down on paper. Excellent collaboration with other staff. Video workshops are readily available.

Cons

A little on the pricey side. Difficult for non-computer users to digest. Takes a while to learn all the tips and tricks.

Review Source
 
 

Steven from Alpine Testing Solutions
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Simple and straight foward

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Smartsheet is very straight forward and easy to use. It is great for creating project schedule and sharing those schedules with internal and external teams.

Cons

Not robust enough to use for resource management or process workflow. It also is not good for keeping track of documents that are apart of the project.

Review Source
 
 

Steven from Brown University
Specialty: Education
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Smartsheet is an easy, collaborative tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is feature-laden for the compartmentalization of WBS and task components. The reporting is nice and allows the PM to stay present data to several group levels.

Cons

The "sheets" concept is not intuitive to me. A sheet can be several things, I suppose, but I would have liked to have seen Project Plan spelled out more clearly. Also, it is not as easy to use this tool for project initiating decisions and complex portfolio management as other products I have seen.

Review Source
 
 

Kevin from UB SDM
Specialty: Education
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Good PM software but a little overwhelming

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Overall, Smartsheet has proven to be a useful tool that I am able to use for managing projects.

Pros

Realtime updates, plenty of tools to choose from, quick access to attachments and comments, pricing is in line with similar software

Review Source
 
 

Trevor from Rincon
Specialty: Management Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Smartsheet is slow and does not hold up to par with many information systems.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Smartsheet can be customized in many areas and can be learned fairly quickly. The layout works decent for our company.

Cons

Smartsheet can be very slow when it holds a lot of data. It can also be completely deleted with one push of a button.

Review Source
 
 

Elisa from Rincon Real Estate Group
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Smartsheet has really helped develop our business into a smooth working environment! Keeping track of numerous properties on one system we can all communicate, even always on the go, their app is easy to use and super convenient!

Pros

It is easy to use and helps keep our company organized even on the go! With so much information, documents, and photos saved we have finally found a way to keep things simple and efficient.

Cons

With so much information and documents saved at times it can run a little slower but overall a well developed software.

Review Source
 
 

Tanner from Rincon Real Estate Group
Specialty: Real Estate
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Glitchy and can overload once you have a lot of information, but good software for project management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to organize and edit to your needs. Some functions and filters allow for ease of use and for good organizational procedure.

Cons

At times, the software will shut down due to overload / too much information to load. Crashes computer sometimes, loses information. Does not allow for multiple people working on a shared sheet more than one at a time without issues in saving

Review Source
 
 

Fred from Victoria Home
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Smartsheet is a gem....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wish I had this program 10 years ago.

Pros

Easy to implement. Reasonable cost. Online help and tutorials. Does take a little time to learn how to use its full functionality but worth the effort. If you're an excel user you will be ahead of the game.

Cons

Nothing really comes to mind except some features take time to discover. Like any other program there is always room for improvement but Smartsheet is a winner.

Review Source
 
 

Carl from Global Stainless.co.nz
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Scheduling projects

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

So easy to add to, alter, add notes, and at a quick glance I can see if a project is behind schedule

Cons

I would like be able to comment on the gantt. cells. also to get more options of project status in graph formats,

Review Source
 
 

Karthic from MITRA Biotech
Specialty: Healthcare
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Smartsheet - Smart Indeed

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Very similar to Excel so it is quite easy to learn. You can actually learn on the go even if you don't know how Excel works. It helps to collaborate with others easily and it has features that are needed for project management and nothing more. Easily applicable to all the sectors.

Cons

There are not many complaints but for the fact that they are not that eye-candy. Certain modern project management tools like Wirke, Biteable are more eye catchy and flashy compared to smartsheet.

Review Source
 
 

Mahesh from VNGEN
Specialty: Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

More excel friendly environment

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Add more functionality in form design

Pros

Excel friendly environment, ease to understand. Customization made simple. More templates helps to develop

Cons

Forms are not configurable. Database connectivity missing. Html friendly form design is missing. Need more sample videos.

Review Source
 
 

Brian from Sapphire Signature Pools
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Project Planning Made Easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Subscription services for software are a very effective way to get tools into the hands of businesses quickly. Smartsheet is a conceptually great service competing head to head with Microsoft Project 365. I believe annual contracts for the service should be available at a much reduced rate. In our business environment every penny counts, and recurring expenses are the nemesis of budgeting.

Pros

Feature rich product in an easy to use frame. xxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxx

Cons

Cost xxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxxx ccccccccccccccc ccccccccccccccccccccccccccc

 
 
 
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Showing 1-20 of 147

Kristen from Patriot Construction, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great Product... Easy to Use... Highly Recommended!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Allows project teams to stay on task and keep track of "things to do". It allows management an easy way to track progress!

Pros

Smartsheet is a nice blend of project management and spreadsheet software. File attachment (discussions, pictures, various documents) is easy be it from a desktop or a tablet. Alerts and update requests are easy to setup as is conditional formatting. Creating web forms for easy to use end user interfaces to Smartsheet has been wonderful and very easy to deploy.

Cons

IOS application could be a bit better. Need better functionality. Price is a bit expensive considering it is just a online excel sheet.

Review Source: Capterra
 

Jed from Ames Free Library

November 2017

November 2017

All in all, I love it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Pros

Smartsheet can be used like any other spreadsheet application, but it offers a lot of other interesting features that set it apart from programs like Excel. It is truly a whole-package software, combining interactive spreadsheets with basic project management functions, web forms and templates, and ingenious crowdsourcing capabilities.

Cons

Smartsheet's calendar view is pretty useful in general, but be warned that it can only display a certain number of tasks/events at a time. If you have a very full schedule, you may not be able to see the full picture without opening up another window.

Review Source: Capterra
 

Michelle from American Vision Partners

November 2017

November 2017

If spreadsheets and a reminder program had a child.. .this would be it!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Pros

The ability to share without interruption, adding reminders and documents for future follow up, tasking staff

Cons

License requirements for administration, and not having full access to all features if you are just an end user

Review Source: Capterra
 

Matthew from VML
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

Great sharing spreadsheet solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Quick and easy templates that we could easily share both internally and externally to clients. Easy to teach and roll out to scale within a mid to large size organization

Cons

It is not as robust as Excel and there were a lot of features that I would consider table stakes that weren't present. Especially rolling up details from multiple forms in single line entries on the primary sheet

Review Source: Capterra
 

Amanda from MSM RESULTS LLC

November 2017

November 2017

Great program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

This is another program some one referred me to use. So far its been easy to learn. I like the fact I can log in with my google account.

Cons

While it is not the worst, I don't like that the program is part of the web browser- I do wish there was a way to open it in a separate window.

Review Source: Capterra
 

Kyle from The Learning House
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Great system to manage a complex project across users and departments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Pros

This is a great system to manage team projects and tasks. There are many features within spreadsheets and other tasks that make this manageable.

Cons

It is difficult to access on mobile devices, which perhaps could be improved. Sometimes the permission and systems to assign those permissions.

Review Source: Capterra
 


November 2017

November 2017

Simple but yet very functional project management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Project management with easy online collaboration between people involved. Good pricing for a small company.

Pros

Inexpensive project management. Easy to share with other people and collaborate, while keeping the cost at a minimum. Nice Excel like interface with very fast learning curve.

Cons

Not easy to link tasks together so that they are related when schedule is changed, although I read that this will be improved shortly. Lacks the more advanced features of Project, but then again if you need Project this might not be the product for you. But it will fit the bill for most small project management or when managing multiple small projects.

Review Source: Capterra
 


November 2017

November 2017

Easy to use and super powerful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Pros

Talk about spreadsheets made easy and still very powerful! We were introduced to this through a client to manage their lead data. What an amazing tool! We are now integrating into our processes to manage our data and easily create reports.

Cons

I can't seem to find anything very wrong with this tool. There is a slight learning curve, but if you're at all familiar with spreadsheets, you'll be just fine!

Review Source: Capterra
 


November 2017

November 2017

This is what a spreadsheet should be

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Great way to track and visualize data.

Pros

Smartsheet allows you to do things that you could never do in other spreadsheet tools. You can easily collapse rows, use color-coding and add formatting and style that make it easy to visualize and track your data.

Cons

Like any complex tool, there can be a bit of a learning curve, but it is definitely worth it because there is so much functionality that you can't get elsewhere.

Review Source: Capterra
 

Jessica from Roof Rx
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

stay organized

Ease-of-use

Functionality

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organization and access for my superiors to track my progress

Pros

the ability to assemble a gant based on tasks with due dates. Also you can create new projects and easily share them with teammates

Cons

I dont like the templates available. All of the promos seem to have great use of the system, but its confusing how we get our login to work the same.

Review Source: Capterra
 

Gabby from Endicott

November 2017

November 2017

Really organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

It keeps the team well organized and on task. We work in different areas and we can customize it to our preference.

Cons

I wish it fit on one screen instead of having to scroll to multiple columns. I would also like too access via phone.

Review Source: Capterra
 

Brian from 4tell Solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great for use on sharing documents

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I think this was great! Simple sharing of files made easy!

Pros

I used this to share items with auditors and it worked great because we could both work in it the same time and upload files to each other. It made the back and forth incredibly easy and kept it outside of Outlook.

Cons

It sometimes had trouble loading and would freeze up sometimes when you had a lot of data loaded into it but it wasn't common.

Review Source: Capterra
 

Nelson from Panther Robotics
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Incredibly useful for project management

Ease-of-use

Functionality

Product Quality

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Value for Money

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I learned new ways to get teams up to speed with the project, including how to budget time of non-work hours.

Pros

Used the template to build project management solution for my team of 30. Able to see to which team members are overloaded with task, which tasks are on schedule, and the entire project timeline. Was able to speed up projects by keeping on time. Very easy to use and good tutorials to start.

Cons

Working in the environment online was a change from similar offline software, but once the change was made there has been no going back.

Review Source: Capterra
 

Andie from Michigan Economic Development Corporation

October 2017

October 2017

Application Developer

Ease-of-use

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Easy to start.

Pros

I mostly liked that I could get others to sign up and view the same work space that I was viewing quickly. I was able to set the permissions for the other users quite easily for what they could access.

Cons

I least like the naming conventions and the navigation. It is hard to quickly go to something as it is usually under a tab you would not assume it to be under.

Review Source: Capterra
 


October 2017

October 2017

Smartsheet has been a decent tool for our group. We use it in a pseudo-project management way.

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Group benefits on projects. Timeline documentation. It is one more place to keep information.

Pros

Good repository for group information with features for attaching supporting documents and communication on updates to goals.

Cons

The layout and the sorting features could be better. It is cumbersome to move around the sheet and the permissions can be restrictive without the sheet creator realizing what parameters they have setup.

Review Source: Capterra
 

Mikelle from Anderson Express Cleaners
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Good experience - a little confusing to use, but relatively easy and very useful

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Good project management with time controls and gantt charts. Easy to delegate tasks.

Pros

The features and functionality. There were many options to customize the product to my needs and the project's needs. I also loved the online helps, especially the training videos. I also loved the function of the gantt charts and timelines.

Review Source: Capterra
 

Tanya from GMc Energy Limited

October 2017

October 2017

Project management made easy

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Pros

This made it very easy for me to produce Gantt and other charts, share, and print. Collaborate on projects, track tasks. This is my go-to day to day activity keeper, which ensures I am meeting my daily, weekly, monthly targets.

Cons

Took me a little while to get a hang of all the features (some of which I am still not completely clear on). This is a powerful tool that can get lots done (don't think that is a con) but you have to take the time out to learn how to use it properly.

Review Source: Capterra
 

Karan from Arizona State University

October 2017

October 2017

Good tool to track your team projects.

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I am extremely satisfied with this software. I have been using it since a long time for all of my team projects.

Pros

One can easily keep track of the project, investigate issues behind delay, share files and create spreadsheets. It is easy to use and a good value for money.

Review Source: Capterra
 

David from ASCC
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Smartsheet is great for reporting and see different reports.

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While creating sheets there it really helps ask the right questions up front.

Pros

I like the ability to pull specific reports with Smarsheet. I also like that we can upload our templates or create a "sheet". The functionality of creating sheets is exceptional.

Cons

There is a bit of a learning curve when it comes to certain sheets. There is so much potential it becomes hard to sometimes see things further out.

Review Source: Capterra
 

Jerry from Law Office of Jerry Rios

October 2017

October 2017

The software is great and I find more and more uses for it every day

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Pros

I like how it allows me to use the spreadsheet format that I'm comfortable with and how it allows me to generate reports that help me quickly focus on things that need my attention

Cons

It takes some time to learn, but only because it has so many features. Like I said before, I find new uses for it every day

Review Source: Capterra
 
 
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