TurboMeeting Software


 

TurboMeeting is a collaboration solution that provides six real-time collaboration applications, including web conferencing, remote support, audio conferencing, video conferencing, remote access and webinar support.

TurboMeeting helps make meetings simpler and provides free dial-in support in over 17 countries. The tool supports up to 30 webcams for individual meeting sessions and allows users to access the sessions from office or home PCs located anywhere.

The audio conferencing feature supports VoIP mixed with landline audio conferencing services, while the webinar feature helps attendees join online seminars without downloading any additional software. Users can also record meetings and convert them to standard formats such as AVI, Flash or WMV.

TurboMeeting helps sales teams, human resources (HR) departments and finance teams collaborate interactively in the area of sales presentations, online trainings, executive meetings and remote support.

TurboMeeting has more than 3,000 customers and 2 million users and can also be accessed on Android, iOS, Windows Phone and BlackBerry mobile devices.

 

TurboMeeting - Video conferencing
 
  • TurboMeeting - Video conferencing
    Video conferencing
  • TurboMeeting - Remote support
    Remote support
  • TurboMeeting - Multi-monitor support
    Multi-monitor support
Supported Operating System(s):
Windows 7, Windows Vista, Linux, Web browser (OS agnostic), Windows 8

11 Reviews of TurboMeeting

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Patrick from rocnetsupply
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

TurboMeeting

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is an excellent tool if you need to connect multiple people for a project. It is also very attractively priced

Cons

I really can't find anything I don't like about this. It is easy to use, anyone can host, webinars are great...

 
 
 
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Ted from TOO Tech Systems, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Have been using the product for a number of years and it is a great tool for remote support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support
Pros

There are no monthly fees. It is simple to setup and start using. The support team, is quick to respond, though I rarely need support.

Source: Capterra
 

Karen from Summit Group Services, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

An amazing product at a very reasonable price point.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

My group meetings are now able to connect representatives that are unable to travel to meetings. We see them on the screen and they see those at the meeting table --- it is almost like having them at the table. Audio is also heard both ways. This has added great value to the meetings, and to my business. This is state-of-the-art for this industry.

Pros

Ease of set-up and user friendly. The customer support available is phenomenal - immediate help when needed, no need to answer a bunch of prompts as you actually get to speak to someone!

Cons

Occasional difficulty with those trying to join our meeting. NOTE: this is most often an issue on our end, not on the part of the product.

Source: Capterra
 

John from State of Idaho
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

The best, most cost effective solution money can buy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support

Freedom to remotely access in every way necessary (video, remote control, webinar, etc.) while maintaining on-premise security

Pros

I have used this appliance in two agencies I have worked in. As a matter of fact, I have assisted in purchasing it in each of them. When comparing the cost to the alternative vendors, there was no comparison. One of the biggest reasons I moved to this solution is the ability to download the client to a computer without the need for administrative credentials, as our users do not have those rights.

From an IT point of view, we love the ability to connect to computers outside our network, without the users needing admin rights, and then be able to elevate TurboMeeting in the session, without user assistance other than clicking a single button. Then there is an option to reboot the remote PC into safe mode, with networking support, and auto reconnects once in safe mode!!!

Also, the ability to use LDAP domain authentication is very handy in our large organization.

Other solutions we have used have required reconnecting the session after network changes have been made. For example, when we troubleshoot VPN sessions, once connected to the VPN we have previously had to reconnect after the user attaches to a VPN session. TurboMeeting/RHUB appliances seem automatically detect there is a change in the network connection and attaches to the session.

Overall, we LOVE this appliance for ALL of its functionality.

Cons

There have been times I have had to wait for fixes to the firmware in order for our environment to work correctly. But there are two sides to that scenario... because of their great customer support, it didn't take a year for these kinds of fixes to take place. As soon as I brought up the problems, they began working on them. That is the kind of company this is.

I have also had to reboot the appliance a few times, due to no response on the network. But no more often than once every 2 to 3 months.

I would like to see LDAP Security and Authentication built out to allow for nested group membership, and Admin rights added to LDAP groups (rather than local users on the device only)

Source: Capterra
 

Kyle from Kokosing

May 2017

May 2017

Easy to use. Versatile, with great features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

Very easy initial installation. User friendly interface makes it simple to setup a call quickly. Integration with Microsoft Outlook is great. Recording feature allows users to replay calls later. No monthly cost. Minimal annual warranty fee.

Cons

Too much detail in calendar appointment sometimes confusing to recipients ie: alternate numbers, tips, etc.

Source: Capterra
 

Dan from Melco
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

TurboMeeting is very reliable and R*HUB is a great technology partner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use. Reliability. Great support from R*Hub!

Pros

TurboMeeting is very easy to use for our in-house support staff, our external contractors, and our customers. In the rare situations where we need support, our rep and his team have always been quick to respond and very helpful in providing guidance and resolutions. The yearly cost of this technology is minimal compared to the excellent reliability, usability and support!

Cons

We are generally very happy with the product. Occasionally we'll run into a snag if the customer/user who we are connected to is not an Administrator on the computer, but we can verbally guide them through necessary steps while observing their desktop.

Source: Capterra
 

Chris from Home Health United
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Using for meetings AND computer support AND Android phone support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our organization uses it daily for meetings. The IT department uses it daily to reach computers off of our network or to contact computers on our network that are dropping the regular remote support tool connection (Manage Engine Desktop Central).

Pros

Solid product. Easy to use. Can run from the installed application or the Internet Website interface. Works well for meetings. Works well for remote support onto computers. Allows me to see the screen on an Android phone. If there is a question or issue, (almost never) the support staff is great.

Cons

We started to use this product for cell phone support for our users. When viewing an Android phone, I can't CONTROL the Android phone with the software, only view it.

Source: Capterra
 

James from Maryknoll School
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Solid product with a great price point

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

"Top shelf" communications product that gives me everything I need.

Pros

For less cost than just about every competitor, I get as many or more features than all of the others.

The product works very well and it's platform agnostic abilities allow anyone to use it effectively and efficiently.

When I've wanted a feature modified, their engineering team has always tried to implement it in a reasonable amount of time.

Source: Capterra
 

Albert from Savvysherpa Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Problem free for 7 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our users us this daily internally with our own employees and externally with clients. The only problem I ever had with this product is running out of licenses. This product is instrumental in providing web based conferencing functionality and in making our teams more productive.

Pros

- Does what it needs to do (web conferencing, HD video conference, Remote Support, Remote Access
- I like the simplicity of the user interface and administration
- Maintenance Free
- Used the TM250 for 7 trouble-free years
- Push Updates from RHUB
- More cost effective than Webex

Cons

Some might say the UI is a bit crude but it does work for me.
We just upgraded to a TMA - 20. When I got the package, my first reaction was "Did they send me the right hardware?" The package was small and light. When I opened it, it was smaller in Length and Width of an iPhone 7. Our old unit was a TM-250 which was the size of a Zotac micro-computer. Can't believe something this small can be an improvement over what we currently have. This isn't a "con" but more of a feedback. If it works as well as our old one with the new footprint then that is amazing.

Source: Capterra
 

Goutam from ARC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

I love this product..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Value for money / Security, we have full control over the appliance, easy maintenance, we are rarely calling Turbo Meeting support.

Cons

Sometimes we face problems with voice quality during sessions, especially long distance customers.
Also, we are facing problem from Mac system.

Source: Capterra
 

Brian from BC Consulting

February 2010

February 2010

It is WebEx in a box

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Highly recommended to those who want to cut the related subscription expenses, improve productivity with the unlimited usage and enhance business identity through various customization and integration functions provided by the appliance.

If you are in finance and legal business where security is critical, you won't find a better alternative.

Pros

The major advantage is cost saving. It claims you can get paid back in 3-5 months compared to hosted services. I agree with it.

The appliance comes with four applications: web meeting, seminar, remote support and remote access. To an SMB company, it serves its needs very well.

The performance is fast and the image quality is excellent.

One nice little function worth to mention is it allows you to redirect your attendees to your website at the end of each session.

The installation is fairly easy taking around 15 minutes. Once it is done, leave it alone and it will self-update.

The support staff is knowledgeable and very helpful.

Cons

You do need a stable and faster Internet connection in order to deliver a decent service to your customers by the appliance. I would recommend you should use a cable Internet connection. A DSL connection is a stretch.

Also, as a part of the total costs, you need to consider the optional 20% annual service fees (after the first 12 months) to cover the software upgrade, support and hardware warranty.

Source: Capterra