An excellent digital tool for asynchronous team communication

Pros

The one thing I'd like to mention, which isn't about a feature itself but more about a company philosophy (or, at least, it appears so), is Twist's emphasis on asynchronous, so on communication that doesn't happen at the same time. When it comes to the platform itself, my favorite feature is the Integrations that are available in Twist – one in particular: the Team Check-In. With the Team Check-In feature, you can create specific automated and recurring posts being published on Twist. This is powerful, especially if you're thinking about hosting a weekly standup meeting with the members of your team, you could use the automated Team Check-In coming into the picture and then have other members interact with something that was shared as part of the Team Check-In Automation.

Cons

I personally think that Twist is a very valuable tool for team communication, especially for the asynchronous. However, there's one feature I feel could be improved: the ability to navigate different threads. Finding a specific word, sentence or piece of advice you shared somewhere on Twist should be something that's found quickly and easily – but, unfortunately, that isn't often the case.

Asynchronous chat

The whole team loved it because now instead of being distracted every time someone sends a message in some channel, people could finally spend time doing productive work and checking their email and Twist notifications when they want.

Pros

Threaded conversations are a killer feature. It's not a Slack-type thread where you can easily get lost, especially when trying to keep up with more than one thread. Twist threads resemble forum where you open or subscribe to topics and participate in meaningful conversations. Another feature I absolutely love is selecting people to notify when creating a new thread. It makes you consider who this message is important to before sending unlike with other messengers where everyone gets notified unless they mute the whole channel.

Cons

When we migrated from Twist alternative that was "noisier" and synchronous, we had a separate channel with real-time status updates from our CI server, uptime notifications, and real-time errors. This was a bit hard to do with Twist since it wasn't meant for that.

A great solution for (asynchronous) team communication

My experience with Twist has been a good one, and it's a tool I have been using on a weekly basis for a couple of different projects and in some different contexts.

Pros

I had tried different team communication platforms before I stumbled across Twist. The one thing that initially stood out for me was the fact that the emphasis wasn't on team communication, rather on ASYNCHRONOUS team communication. That was huge because, when thinking about it, most of the communication I typically have isn't in real time (unless I'm on a call), so there wouldn't really be any need for all the "sea of notifications" I would receive when using other platforms. In my opinion, Twist may not have all the bell and whistles of other some of its competitors, but it excels at making sure that teams can easily communicate in a centralized place. And it does so through a clean interface and a Channel-Thread-Message concept that, if you're used any team communication platform before, you should be familiar with. The smartphone app is a nice plus to have, and the ability to leverage additional features (I'm a fan of the Team Check-In), as well as other third-party tools like Zoom, Skype, Trello and Google Drive is huge.

Cons

There isn't really much I don't like about Twist, so if I had to really thinking about and mention one thing I'm not crazy about it would be the lack of a native, built-in, audio and video communication feature (like platforms like Slack and Chanty have). True, you can connect Twist to something like Zoom or Skype, but in some cases you might want to be able to talk through audio or video without having to rely on another application.

Wanted a Slack alternative, but couldn't find it here.

Not many. It did help me realize just how ingrained Slack has become in our company, for better or for worse.

Pros

The design is pretty clean, and the app definitely feels focused down to purely communication. The website is pretty clear on its functionality and feature availability across pricing tiers.

Cons

Perhaps I just need to retrain my brain, now that I've been using Slack and Hipchat so much, but I found the overall experience to be pretty confusing. I used Twist to kickstart a project at work and hoped to use that as a way to learn the app and create buy-in across the organization, but after using it I realized it wouldn't replace the functionality Slack provides.

Easy and useful

I like it. It's perfect for companies employing 10-500 people. If there were more, I guess they would need some more functions, or groups, but in my case, it was really good. I just needed contact to my PMs usually. They contacted a few more people, but I think they liked Twist too.

Pros

It's perfect for jobs like mine (copywritting/translating). Communication must be quick and easy. I could notify anyone in my own thread or go to someone else's tread and do the same. It's really crucial, when PMs and editors change for every project. Everyone could see the threads, so if someone needed help, they could find the informations without having to ask anyone. The are private messages too of course, so it's not like you can't send private data.

Cons

I had troubles with mobile app. Some users were added to notifications by deafault and I didn't really know how to cancel it, when I just wanted to notify one of them.