Twist

RATING:

4.3

(36)

About Twist

Twist is messaging for teams burned out by real-time, all-the-time communication. Twist encourages focused work and helps your team escape the 9-to-5 and stop being interrupted by constant meetings, emails, and chat. Conversations don’t get buried thanks to threads, focus stays on what’s relevant in your inbox, and decisions are made out in the open in structured channels. Any thread can be referenced to make sure history is learned from, not rehashed. Built by Doist, a global leader in remote and asynchronous working. Try Twist for free.

Twist Pricing

Unlimited: $5 per user, per month (paid annually) or $6 per user, per month (paid monthly). A free plan is also available. Registered non-profit organizations are eligible for a 50% discount.

Starting price: 

$6.00 per month

Free trial: 

Not Available

Free version: 

Available

Twist Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Twist

1 - 5 of 35 Reviews

User Profile

Clemens

Verified reviewer

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2023

The true async alternative to Slack

I love it and do does the team.

PROS

It's just a totally different mindset. No "online" indicator, no "typing..." indicator. No need to madly dash off one-liners. Instead, calm and focused work. The Inbox makes sure nothing falls through the crack, the notification settings are sensible, the interface is neat and the whole philosophy of Twist and the team behind it (Doist, the same company that makes Todoist) are well aligned with the needs of remote and async teams.

CONS

It's a smaller company, with no venture backing, so some nice-to-have features are missing, as are some integrations: Everybody makes their product integrate with Slack, because that's the big incumbent.

Reason for choosing Twist

The way threads and channels work in twist is just much more organized than the chaotic way it turns out in Slack.

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed September 2020

Asynchronous chat

The whole team loved it because now instead of being distracted every time someone sends a message in some channel, people could finally spend time doing productive work and checking their email and Twist notifications when they want.

PROS

Threaded conversations are a killer feature. It's not a Slack-type thread where you can easily get lost, especially when trying to keep up with more than one thread. Twist threads resemble forum where you open or subscribe to topics and participate in meaningful conversations. Another feature I absolutely love is selecting people to notify when creating a new thread. It makes you consider who this message is important to before sending unlike with other messengers where everyone gets notified unless they mute the whole channel.

CONS

When we migrated from Twist alternative that was "noisier" and synchronous, we had a separate channel with real-time status updates from our CI server, uptime notifications, and real-time errors. This was a bit hard to do with Twist since it wasn't meant for that.

Reasons for switching to Twist

We got tired of never-ending notifications and the urge to participate in real-time conversations. It was notification anxiety.

Jamie

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed January 2023

Customer Support is Absolutely Terrible.

Terrible customer service!

PROS

The intention is good, but if customer support cannot fix the technical issues that arise that limit the users from seeing what you put on the channels, then the platform is basically worthless as the communication tool that it was meant to be.

CONS

When there is an issue that you need resolved, do not count on customer support to help. You will have to either figure it out yourself, or just live with it. Customer service will only email you. It takes days to go back and forth when it could easily take 1 phone call to resolve an issue. They will NOT speak to you over the phone.

User Profile

Yann

Verified reviewer

Online Media, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2021

An excellent digital tool for asynchronous team communication

PROS

The one thing I'd like to mention, which isn't about a feature itself but more about a company philosophy (or, at least, it appears so), is Twist's emphasis on asynchronous, so on communication that doesn't happen at the same time. When it comes to the platform itself, my favorite feature is the Integrations that are available in Twist – one in particular: the Team Check-In. With the Team Check-In feature, you can create specific automated and recurring posts being published on Twist. This is powerful, especially if you're thinking about hosting a weekly standup meeting with the members of your team, you could use the automated Team Check-In coming into the picture and then have other members interact with something that was shared as part of the Team Check-In Automation.

CONS

I personally think that Twist is a very valuable tool for team communication, especially for the asynchronous. However, there's one feature I feel could be improved: the ability to navigate different threads. Finding a specific word, sentence or piece of advice you shared somewhere on Twist should be something that's found quickly and easily – but, unfortunately, that isn't often the case.

Nicole

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed February 2018

Helps with managing projects using Threads

PROS

Twist is one of the best communication tool. It helps with creating new threads for each new projects. We can add different team members to different projects. Managing communication is easier in Twist as it stores all data into the cloud database. All contacts can be stored and personal messages can be sent.