An excellent digital tool for asynchronous team communication

Pros

The one thing I'd like to mention, which isn't about a feature itself but more about a company philosophy (or, at least, it appears so), is Twist's emphasis on asynchronous, so on communication that doesn't happen at the same time. When it comes to the platform itself, my favorite feature is the Integrations that are available in Twist – one in particular: the Team Check-In. With the Team Check-In feature, you can create specific automated and recurring posts being published on Twist. This is powerful, especially if you're thinking about hosting a weekly standup meeting with the members of your team, you could use the automated Team Check-In coming into the picture and then have other members interact with something that was shared as part of the Team Check-In Automation.

Cons

I personally think that Twist is a very valuable tool for team communication, especially for the asynchronous. However, there's one feature I feel could be improved: the ability to navigate different threads. Finding a specific word, sentence or piece of advice you shared somewhere on Twist should be something that's found quickly and easily – but, unfortunately, that isn't often the case.

Asynchronous chat

The whole team loved it because now instead of being distracted every time someone sends a message in some channel, people could finally spend time doing productive work and checking their email and Twist notifications when they want.

Pros

Threaded conversations are a killer feature. It's not a Slack-type thread where you can easily get lost, especially when trying to keep up with more than one thread. Twist threads resemble forum where you open or subscribe to topics and participate in meaningful conversations. Another feature I absolutely love is selecting people to notify when creating a new thread. It makes you consider who this message is important to before sending unlike with other messengers where everyone gets notified unless they mute the whole channel.

Cons

When we migrated from Twist alternative that was "noisier" and synchronous, we had a separate channel with real-time status updates from our CI server, uptime notifications, and real-time errors. This was a bit hard to do with Twist since it wasn't meant for that.

A Great Tool for Asynchronous Internal Communication

Pros

We have been using Twist as our primary tool for internal communication and have been very happy with the service.One of the things we appreciate most about Twist is that it is an asynchronous platform, which means that we don't have to worry about being bombarded with notifications all day. This has helped us to be more productive and focus on our work.We also use the free tier of Twist and have found that it meets most of our needs. It is a great way to keep our team organized and on the same page without having to spend a lot of money.

Cons

One potential downside to Twist is that it is not as feature-rich as some other communication tools on the market. However, for our team, the free tier provides more than enough features to get the job done.Additionally, it would be nice if there was a cheaper paid tier as an intermediate option. This would allow us to access more features without having to pay for the full-featured paid plan.

Customer Support is Absolutely Terrible.

Terrible customer service!

Pros

The intention is good, but if customer support cannot fix the technical issues that arise that limit the users from seeing what you put on the channels, then the platform is basically worthless as the communication tool that it was meant to be.

Cons

When there is an issue that you need resolved, do not count on customer support to help. You will have to either figure it out yourself, or just live with it. Customer service will only email you. It takes days to go back and forth when it could easily take 1 phone call to resolve an issue. They will NOT speak to you over the phone.

Project management solution

The user experience is very well thought out. It's simple and effective.

Pros

It can be adapted to any department in the company to collaborate and manage your project efficiently. It organizes the topics in such a way as to ensure progress.

Cons

I would like to have more features like monday.com