About Twist

Twist is messaging for teams burned out by real-time, all-the-time communication.

Twist encourages focused work and helps your team escape the 9-to-5 and stop being interrupted by constant meetings, emails, and chat.

Conversations don’t get buried thanks to threads, focus stays on what’s relevant in your inbox, and decisions are made out in the open in structured channels. Any thread can be referenced to make sure history is learned from, not rehashed.

Built by Doist, a global leader in remote and asynchronous working.

Try Twist for free.


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Supported Operating System(s):

Web browser (OS agnostic)

30 Reviews of Twist

Average User Ratings

Overall

4.32 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(12)

12

4 stars

(13)

13

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

May 2021

User Profile Picture

Yann from 360 Entrepreneur

Verified Reviewer

Company Size: 1 employee

Industry: Online Media

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2021

An excellent digital tool for asynchronous team communication

Pros

The one thing I'd like to mention, which isn't about a feature itself but more about a company philosophy (or, at least, it appears so), is Twist's emphasis on asynchronous, so on communication that doesn't happen at the same time. When it comes to the platform itself, my favorite feature is the Integrations that are available in Twist – one in particular: the Team Check-In. With the Team Check-In feature, you can create specific automated and recurring posts being published on Twist. This is powerful, especially if you're thinking about hosting a weekly standup meeting with the members of your team, you could use the automated Team Check-In coming into the picture and then have other members interact with something that was shared as part of the Team Check-In Automation.

Cons

I personally think that Twist is a very valuable tool for team communication, especially for the asynchronous. However, there's one feature I feel could be improved: the ability to navigate different threads. Finding a specific word, sentence or piece of advice you shared somewhere on Twist should be something that's found quickly and easily – but, unfortunately, that isn't often the case.

September 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

September 2020

Asynchronous chat

The whole team loved it because now instead of being distracted every time someone sends a message in some channel, people could finally spend time doing productive work and checking their email and Twist notifications when they want.

Pros

Threaded conversations are a killer feature. It's not a Slack-type thread where you can easily get lost, especially when trying to keep up with more than one thread. Twist threads resemble forum where you open or subscribe to topics and participate in meaningful conversations. Another feature I absolutely love is selecting people to notify when creating a new thread. It makes you consider who this message is important to before sending unlike with other messengers where everyone gets notified unless they mute the whole channel.

Cons

When we migrated from Twist alternative that was "noisier" and synchronous, we had a separate channel with real-time status updates from our CI server, uptime notifications, and real-time errors. This was a bit hard to do with Twist since it wasn't meant for that.

Reasons for Switching to Twist

We got tired of never-ending notifications and the urge to participate in real-time conversations. It was notification anxiety.

June 2021

Yannick from The Jazz Spotlight

Company Size: 1 employee

Industry: Music

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2021

A great solution for (asynchronous) team communication

My experience with Twist has been a good one, and it's a tool I have been using on a weekly basis for a couple of different projects and in some different contexts.

Pros

I had tried different team communication platforms before I stumbled across Twist. The one thing that initially stood out for me was the fact that the emphasis wasn't on team communication, rather on ASYNCHRONOUS team communication. That was huge because, when thinking about it, most of the communication I typically have isn't in real time (unless I'm on a call), so there wouldn't really be any need for all the "sea of notifications" I would receive when using other platforms. In my opinion, Twist may not have all the bell and whistles of other some of its competitors, but it excels at making sure that teams can easily communicate in a centralized place. And it does so through a clean interface and a Channel-Thread-Message concept that, if you're used any team communication platform before, you should be familiar with. The smartphone app is a nice plus to have, and the ability to leverage additional features (I'm a fan of the Team Check-In), as well as other third-party tools like Zoom, Skype, Trello and Google Drive is huge.

Cons

There isn't really much I don't like about Twist, so if I had to really thinking about and mention one thing I'm not crazy about it would be the lack of a native, built-in, audio and video communication feature (like platforms like Slack and Chanty have). True, you can connect Twist to something like Zoom or Skype, but in some cases you might want to be able to talk through audio or video without having to rely on another application.

May 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Functionality

3.0

May 2018

Wanted a Slack alternative, but couldn't find it here.

Not many. It did help me realize just how ingrained Slack has become in our company, for better or for worse.

Pros

The design is pretty clean, and the app definitely feels focused down to purely communication. The website is pretty clear on its functionality and feature availability across pricing tiers.

Cons

Perhaps I just need to retrain my brain, now that I've been using Slack and Hipchat so much, but I found the overall experience to be pretty confusing. I used Twist to kickstart a project at work and hoped to use that as a way to learn the app and create buy-in across the organization, but after using it I realized it wouldn't replace the functionality Slack provides.

July 2021

User Profile Picture

Katarzyna from CaptainWords

Verified Reviewer

Company Size: 201-500 employees

Industry: Writing and Editing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2021

Easy and useful

I like it. It's perfect for companies employing 10-500 people. If there were more, I guess they would need some more functions, or groups, but in my case, it was really good. I just needed contact to my PMs usually. They contacted a few more people, but I think they liked Twist too.

Pros

It's perfect for jobs like mine (copywritting/translating). Communication must be quick and easy. I could notify anyone in my own thread or go to someone else's tread and do the same. It's really crucial, when PMs and editors change for every project. Everyone could see the threads, so if someone needed help, they could find the informations without having to ask anyone. The are private messages too of course, so it's not like you can't send private data.

Cons

I had troubles with mobile app. Some users were added to notifications by deafault and I didn't really know how to cancel it, when I just wanted to notify one of them.