Twist is a cloud-based team collaboration solution that caters to businesses of all sizes across various industries. It provides project team members with a centralized interface for planning projects, managing tasks and communicating.

Twist's 'Thread' section keeps users' conversations separated by topic. It also provides team members with filters that allow them to search and share specific information on different topics with the team. The thread administrator can add or remove members, invite new team members using email or direct links and set up roles and access permissions for different members.

Twist's threads and conversations can be accessed via mobile devices as well as desktop computers.

Twist uses server-side encryption capabilities through Amazon to secure conversations and other project related data.

Services are offers a monthly or annual subscription basis that includes support via email, FAQs, and an online helpdesk.

Example thread
Example thread

Example thread

Messages

Messages

Search

Search

Mobile channels list

Mobile channels list

Mobile messaging

Mobile messaging

Supported Operating System(s):

Web browser (OS agnostic)



18 Reviews of Twist

Overall rating

4.0 / 5 stars

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Showing 1 - 18 of 18 reviews

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Polo from mienvío

Number of employees:  11-50 employees

Ease-of-use

Functionality

October 2018

The calmer option to slack

Pros

Twist lets you follow work topics in a more calm, less real time than other tools. Which might work for your organization, I really liked the ability to create channels where more focused conversations can surge. Since it is not a chat, people tend to be more concise and focused on their messages, which is great.

Cons

It's not the easiest tool to grasp an idea on, it takes time to adjust your brain from real time communication to this threaded version.

Review Source: Capterra

Robby from RenovoData

Number of employees:  2-10 employees

Ease-of-use

Functionality

September 2018

You can tell it's still new. Needs a lot of work

Pros

OK, the app is a great tool, but far from a Slack killer. The interface is clean. The threads are easily organized.

Cons

Lack of integration into any other systems (I would rather they focus on integrating with Slack than trying to replace it.) Very poor editing tools. It's really hard to format anything in a post. Images are not supported (Inline or as attachments).

Review Source: GetApp

Stan from Healthcare

Industry:  Professional services

Number of employees:  11-50 employees

Ease-of-use

Functionality

July 2018

Twist helps with internal communication

Pros

Twist has been a good tool for our team to manage internal communications. It helps sending text messages as well as google documents on the chat. We can create threads for projects based on a project name. history for the chat can be maintained easily.

Cons

It has a very clean UI. The mobile app works great and provides email notification everyday for activities.

Review Source

Jonathan from Circle with Disney

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Twist is a Slack alternative that offers a sane, mindful approach to team communication.

Twist is a great, mindful alternative to Slack for creative teams everywhere.

Pros

Twist knows how to handle threads in a very intelligent way. The application experience feels like a new hybrid between email and Slack. Messages have the necessary context but don't have the attention-hogging distraction that Slack creates.

Cons

Because they are taking a different approach, Twist lacks the robust apps, bots, and integrations that Slack is infamous for. This can be a good thing if you are a creative team that doesn't need the same kind of integrations that many developers do.

Review Source: Capterra

Miguel from MiAGon LLC

Industry:  IT/software

Number of employees:  2-10 employees

Ease-of-use

Functionality

June 2018

A Twist On Collaborative Communication

I thought that I had seen them all. But something as simple as creating multiple threads within a channel was bright enough to justify the development of yet another tool. It truly does help keep you focused and ignore the noise from the content you seek. Its search features are great with more variables to choose from than one can desire. And it's integration with my favorite To-Do list (ToDoist), this pretty much puts the icing on the cake.

Pros

At first glance, Twist looks very familiar to its competitors. But upon closer examination, it has some significant improvements over them. For starters, it has a very sophisticated search engine that goes beyond basic searches in the threaded conversations. With all the power of its competitors, it keeps much of the noise inherent in collaborative communication tools to a very low minimum.

How does Twist keep conversations better organized? It uses channels and threads. Unlike competitors who are setup for a long thread in a channel, Twist lets you create channels with multiple threads to isolate relevant conversations into individual threads. This helps cut down on the noise a little and allows you to keep an eye on the thread with more importance.

Another cool feature is its integration to their ToDoist product. You can add conversations as To-Do or Tasks in ToDoist right from Twist. Need to integrate with other applications? This is simple, too. Choose from a hand full of their existing application integrations, or Zapier, which adds hundreds more to the list.

Twist is very easy to setup and very easy to use. If you have ever used a collaborative communication tool in the past, you got this.

Cons

Could not find a Con I could speak on behalf of. With a free test account to start with, all the features known to collaborative communication tools, and a few perks that keeps the noise down... Twist truly has not Cons.

Review Source

Mir from ITG

Industry:  IT/software

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

June 2018

Twist helps me sending project information to design team

Great tool for communication (Especially on messaging, chat etc.)

Pros

Twist helps me communicating with our design team. It helps sending quick messages and keeps a history of messages. I can refer back to Twist when i need to see old messages.

Cons

It does not have any issue and works faster. It provides easy to use interface and helps communicating to team members.

Review Source

Andrew from Castmate

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great teamwork product

Pros

I am so enthusiastic about Twist, it's really great. The general idea behind it is that it accomplishes what something like Slack does, but it is designed to not get in the way of work actually getting done. The topic threading is extremely well done, and administering a team through it seems very simple and intuitive, from my experience (I've been using it to organize a 3 person team for a couple of months).

Twist has focused their design choices on actual productivity, and makes it easy to get back to conversations on your own schedule, without having to be online 24-7 to make sure you didn't miss anything important in a conversation. The search function, in my somewhat limited experience, is extremely good and useful.

It also seems to be more affordable than something like Slack although I am not using the paid version yet (the project I'm using it for is informal and not funded atm), but mostly I just find that using it is much less stressful than other options I've used for team communication.

Cons

While this isn't really a technical problem, Twist still isn't the default communication app, so you can't just use this for anything you want, and you have to try to convert people to using it. In my case, I was setting up a new project and just told everyone we were giving it a try, and the reaction was very positive once they used it, however getting your team to buy into using it could be a problem.

Review Source: Capterra

Evgeny from Viral Foundry

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

New approach on team communication

Peace of mind when using desktop app day to day.

Pros

Very clean native apps. It opens instantly on macOS. Such a joy after struggling with Slack.
Clever organisation of communication in threads.

Cons

Threads-focused communication is good idea, but requires some time and training to get familiar with this approach.

Review Source: Capterra

Steve from ITH

Industry:  IT/software

Number of employees:  51-200 employees

Ease-of-use

Functionality

May 2018

Twist helps managing projects communication

Pros

Twist helps us managing projects communication with our team. We can create threads for each project and assign the project team with that thread. Helps with sending file attachments and google docs links.

Cons

Good interface and messaging features. Send daily reminders for activities. Has great looking interface.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Functionality

May 2018

Wanted a Slack alternative, but couldn't find it here.

Not many. It did help me realize just how ingrained Slack has become in our company, for better or for worse.

Pros

The design is pretty clean, and the app definitely feels focused down to purely communication. The website is pretty clear on its functionality and feature availability across pricing tiers.

Cons

Perhaps I just need to retrain my brain, now that I've been using Slack and Hipchat so much, but I found the overall experience to be pretty confusing. I used Twist to kickstart a project at work and hoped to use that as a way to learn the app and create buy-in across the organization, but after using it I realized it wouldn't replace the functionality Slack provides.

Review Source: Capterra

Jonathan from WalletWin

Ease-of-use

Value for money

Customer support

Functionality

March 2018

YES! Slack but BETTER!

All the benefits of a chat app, none of the confusion and distraction. LOVE IT.

Pros

What I LOVE about Twist is that the conversations are THREADED!

Other chat apps like the big one every knows about Slack are like big open real-time chat rooms. It's hard to go back to something that was talked about before or to catch up on a project that was talked about when you weren't logged on (say, if you work different hours than the rest of the team)

All these other chat apps act like they're a replacement for email. But they don't quite replace it all.

ENTER TWIST.

If you've ever used another chat app, like Slack, it's pretty much just like it, EXCEPT inside the channel, there's another layer of organization! So, inside the "Upcoming Live Event" channel, instead of everything in one fat pile, you can have a "food vendors" thread, an "emcee selection" thread, and a "t-shirt designs" thread.

Cons

I really wish the free tier was more generous. It's limited by time (keeps messages for 1 month) instead of number of messages (most recent 10,000 for example) so it ends up pressuring teams to purchase or abandon pretty quickly (which may or may not be a bad thing?)

Review Source: Capterra

Junjie from Due Pte. Ltd.

Ease-of-use

Value for money

Functionality

March 2018

An interesting alternative to Slack for more thread-based discussion

Pros

If you find Slack's free-form IRC discussion too disorganized, Twist may be the answer. Unlike the Threads feature that Slack added later to its product, Twist is built around the idea of threads. So you may have a #product channel, but you can have more specific discussion by creating threads within (e.g. "2.0 marketing", "Crashing bug when swipe to delete") each channel.

Cons

I think it tries a little too hard to be non-intrusive (versus its competitor Slack), and its default notification settings makes it likely to miss a lot of messages especially if you're transiting from Slack.

Review Source: Capterra

Matt from WebWorld

Industry:  Professional services

Number of employees:  11-50 employees

Ease-of-use

Functionality

March 2018

Competes well with Slack

Pros

Twist competes with Slack because if the functionality it provides. The thread concept works great for Twist and that is better than Slack,

Cons

The notification system on the phone needs improvement as sometimes we do not get timely notifications.

Review Source

Jeremy from gst stairs

Industry:  Manufacturing

Number of employees:  11-50 employees

Ease-of-use

Functionality

February 2018

Great communication and chatting application

Pros

Twist is a new product in the market yet but helps a lot with communicating with friends. It has great features like integrating with google documents.

Cons

Helps with sending quick messages. Allow people to join our channels to be part of a discussion. team members can be invited and added to various channels.

Review Source

Alan from Ftech int.

Industry:  IT/software

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

February 2018

Helps with collaboration

Pros

Twist helps me with collaborating with my team members for various important discussions. It helps creating channels and discussion panels.

Cons

User interface is easy but sometimes the messages does not deliver immediately. Seems the issue with latest version of Twist.

Review Source

Nicole from ITHACA

Industry:  Manufacturing

Number of employees:  11-50 employees

Ease-of-use

Functionality

February 2018

Helps with managing projects using Threads

Pros

Twist is one of the best communication tool. It helps with creating new threads for each new projects. We can add different team members to different projects. Managing communication is easier in Twist as it stores all data into the cloud database. All contacts can be stored and personal messages can be sent.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Good team communication tool with additional functionality to be more effective and productive.

Team communication is much cleaner than other alternatives. It's still in it's infancy in terms of development, but they seem to have gotten off on the right foot.

Pros

A clean user interface. Clarity between threads and messages. Easily create teams (groups) or send messages to individuals. Add emojis/reactions to comments/threads/messages. @mentions allow for lightweight notifications and communication. #tags make it easy to find common topics. Decisions and Tasks/Actions make it easy to see action items and be able to look back to see why you did what you did. Guest User accounts allow for collaboration with temporary team members (perhaps someone with another company that you are partnering with). The price is one of the most competitive in the market, especially for the features. Integration with Todoist allows you to take your action items outside of the chat environment into more of a task-oriented environment.

Cons

Twist is a relatively new software solution so the number of integrations is lacking, but the product is supported by a strong company so it is only a matter of time before they build their market share, build new integrations, and attract more 3rd parties to develop their own integrations.

Review Source: Capterra

Mark from MNSC

Ease-of-use

Value for money

Customer support

Functionality

October 2017

worked really well!

Pros

I really enjoyed using Twist to organize some small team projects. Worked as i had hoped it would for our team.

Cons

There are some features that i would like to see that i havent seen on the platform but have on others

Review Source: Capterra

Displaying 1 - 18 of 18 reviews