Wire is a cloud-based collaboration solution that offers conference calls, video conferences, screen sharing and file sharing functionalities within a suite.

Wire features team admin, which allows users to add or remove users and provide role-based access. The group chat functionality allows users to manage custom messages, record conversation histories, schedule messages and share multimedia files and documents with team members.

Wire also features file sharing, which allows users to share files in different formats, such as PDFs, Word Documents and XLS.  The screen sharing functionality allows users to connect with up to 10 people on multiple devices, including mobile phone and laptops. Users can also connect with customers using "guest rooms," allowing customers to interact in the system without setting up accounts.

The rich media conversation functionality allows users to communicate using photos, emojis and likes. Users can also share voice and video messages.



16 Reviews of Wire

Overall rating

5.0 / 5 stars

Showing 1 - 16 of 16 reviews

November 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

End-to-end encryption for everybody

Pros

Well-coded, light application for iOS and Android. No need for registering with a phone number. Group messaging is offered for free. Basic file sharing, voice memo, image sharing, etc. Options for deleting messages for everybody, or for me only. Push notifications can be set to not include name and message preview. Fingerprint checks can be done.

Cons

It's popularity hasn't really risen. It is not Wire's fault, but people fail to realize how much safety means online, so less secure apps are more popular.

November 2018

leyniker from Merqueo

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Great wire tool

Pros

It works very well light, safe, calls that are not cut, minimalist and pleasant interface, does not need phone number and, of course, free

Cons

I would only ask for a way to backup the chats and then restore

Response from Wire Swiss of Wire Swiss

Replied November 2018

Hi Leyniker, Thank you very much for the positive review. Regarding backups, this is very much possible! For Desktop: https://support.wire.com/hc/en-us/articles/360000824805-How-can-I-backup-my-conversation-history- For Mobile: https://support.wire.com/hc/en-us/articles/360000775549-How-can-I-backup-my-conversation-history- More information on history backup is also available on our Blog: https://wire.com/en/blog/history-backup/

October 2018

Victor from Univers Academic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Excellent

Pros

I'm delighted with this messenger - it's robust, minimalist, extremely functional and devoid of meaningless features (stickers, games and other nonsense), and recently I found that @wire offers substantial reductions for educational institutions - a special thanks for that.

Cons

None. Everything is great. It is the first messenger I can recommend and which fully satisfies my requirements. It's just as well done for both Mac and Windows

October 2018

Christian from Wigger Fenster + Fassaden GmbH

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Ideal for companies

Wire is a good and secure Messenger so it is perfect for companies. The surface is easy to understand, it doesnt need that much time to start chats with your colleagues.

Pros

Easy of use, user friendly, very good encryption, good call quality

Cons

-

September 2018

Mark from Roofsimple Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Easy secure messaging

Helped us get everyone on our team on the same messaging service. Because it’s so easy to use it requires zero training and setup is fast.

Pros

Simple interface is super easy for everyone to use without training.
Top of the line security and privacy features.

Cons

No issues. We’ve been using it for over 3-4 months now.

September 2018

Tyrell from Bausch+Stroebel Machine Company

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

September 2018

I'm Wire'd!

Have been using Wire for both personal and business use - and it's been great from the start! Communicating with work colleagues is, not only fast, but easy to track and to send important information. And knowing that it is fully-encrypted is a huge confidence builder!

Pros

The layout and ease of use! The business/ enterprise edition has features that great for communicating with co-workers and even customers. It's like having messaging (private and public), webcasts, document sharing, and "FaceTime" all together! Oh and the best-in-class security features!

Cons

The "homepage" - needs to have an initial start page to see an overview of everything at first.

September 2018

Bruno from BrainHQ from Posit Science

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

September 2018

Wire use in clinical research

Pros

I'm the Principal Investigator of an NIH funded research study using Wire to deliver group therapy via text and video-calls to people with a serious mental illness. So far, participants and staff have greatly enjoyed the interface, its innovative features, and the user experience in general. In particular, the group video-conferencing feature allows for smooth and high-quality group calls from mobile devices. In summary, the software has exceeded our expectations in terms of reliability and functionality.

Cons

If I were to pick one area that could be improved, it would probably be the option to easily download and securely archive existing text-based group conversations, which isn't currently available. However, it is my understanding that Wire has plans to develop this feature moving forward.

September 2018

Sharifah from All Out Action Fund

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Review from non-profit

Pros

The end to end encryption of the platform is great. The app is super easy to use, and adding new features is building on the capabilities for our remote team structure.

Cons

The app seems to take up a lot of space and can slow down other software when in use. We also would love a larger group video option as it currently only allows up to 4. If we can consolidate all of our comms needs into the one platform, that would be best, but we currently have to rely on other platforms for larger conversations.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Wire - secure messaging platform as well as audio/video comms is finally here!

As an early Wire (personal) adopter and a vocal supporter (I want to say Ambassador), I may be a bit biased. Still, I strongly believe everyone deserves a fully secure communication platform and there must be no compromise on that - Wire proves it's possible. I have successfully converted more than a couple dozens users to Wire - and we never looked back.

Pros

First and most of all, Wire is all about security. Full E2E encryption for all the services it provides - messaging, voice, video. There are no compromises here and if security is a top priority, you don't have to look further.
As far as I know, they are already doing some post-quantum cryptography experimenting, which is really impressive.
Did I mention they are 100% Open Source? Did I say the voice quality is absolutely fantastic?

Cons

Not a lot of things I can say I don't like - basically for private usage the only issue is adoption, as the competition is very hard (not that I find any of the competitors good) and most people base the adoption on the number of people already on the platform.
For business usage, I would say that it has everything that most people would want - yeah, including gifs, but it's always hard to adopt a new tool/software for the team, especially a communication platform.

September 2018

Sam from SiteSquad.com

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

September 2018

Wire is an actually secure messenger

We use Wire at SiteSquad.com to chat and collaborate quickly and securely every day. It's become our go-to over email or SMS. I highly recommend it to any individual or company looking to take their communication to a higher level of security.

Pros

+Encrypted chat
+File sharing
+Screen sharing
+Multi-device support

Cons

-Somewhat steep learning curve
-Cannot screen-share with control

Response from Wire Swiss of Wire Swiss

Replied September 2018

Hi Sam, thanks for the review! Please email wire.support@wire.com if you need Pro-level support, we noticed you found the support experience lacking.

September 2018

Luka from Blocktrade.com

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Best encrypted collaboration platform

For a regulated crypto assets exchange data privacy is of utmost importance. Wire assures us fully encrypted communication and gives us and our clients top level security. Luka Gubo, CEO

Pros

Ease of use, strong encryption, good call quality (audio and video)

Cons

Limited number of callers on encrypted video call

Response from Wire Swiss of Wire Swiss

Replied September 2018

Thank you, Luka! Increasing the number of participants in a video call is definitely something we plan to work on in the future.

September 2018

Even from Azenes GmbH

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Well done! Now: Go ahead!

Internal and external communication, screensharing for conferences, seeing our team from time to time :D

Pros

Security, customer service, look and feel, everything here we needed (almost everything, see below).

Cons

No dedicated server, no dedicated URL, screensharing not yet perfect.
We would have preferred to run on our own server (like we did with hipchat so far).

July 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

As secure communication tool can get, it far exceeds expectations. Fantastic product with a great UI

Pros

End to end encryption is a fantastic feature, a must for any communication software. UI looks pretty sharp as well.

Cons

Loading times to log on can be a bit of a pain. Other than that nothing wrong to point out so far at this point

Response from Wire Swiss of Wire Swiss

Replied July 2018

We are glad to hear that Wire has exceeded your expectations! Regarding long loading times we have recently released an update for desktop which sped up loading times, as well as sending and receiving message, significantly. We hope that you too will see an improvement. In case you have any additional questions or comments, our support team is always happy to help.

March 2018

Roman from Worth Finance Corporation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Awesome Service, very user friendly, can be a little techie at times. Needs more features.

Secured Chat System. Quickly and Easy communicate with business staff from anywhere!

Pros

Ease of use and security (Top Priority) ... User friendly and conveniently accessible across all platforms makes it a must have! Customer service has been top notch and completely transparent when it comes to service patches and more!

Cons

Business aspects are pretty limited with Teams currently. There are several key features that need to be created for this to be a complete business chat system.

Response from Wire Swiss of Wire Swiss

Replied April 2018

Thank you very much for your feedback! We are glad to hear that Wire's security and convenience is to your satisfaction. We are continuously adding features to improve Wire to make it a must-have business collaboration tool. We are all ears to hear what features you would like to see in the future.

March 2018

Sofie from CI

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Good for work, however, can function slow

Pros

This is a good, safe software. Can use on both phone and desktop. It also has an attractive design and layout.

Cons

Sometimes it can take a long time to log in on desktop, like 10-15 minutes. Also, in the past it has logged itself out.

Response from Wire Swiss of Wire Swiss

Replied March 2018

Thank you! The slow loading times have been reported by some users and our team is actively working on ways to speed this up significantly. Hopefully the experience is blazing fast on mobile!

February 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Beautiful, Easy to use, Top notch security, Messaging as it should be

Pros

Wire is a great example of well developed security messaging. The UI is beautiful and the security does not drag down the ease of use of the software. This is a prime example of engineers knowing how to balance usability and security.