About Wire

Wire is a cloud-based collaboration solution that offers conference calls, video conferences, screen sharing and file sharing functionalities within a suite.

Wire features team admin, which allows users to add or remove users and provide role-based access. The group chat functionality allows users to manage custom messages, record conversation histories, schedule messages and share multimedia files and documents with team members.

Wire also features file sharing, which allows users to share files in different formats, such as PDFs, Word Documents and XLS. The screen sharing functionality allows users to connect with up to 10 people on multiple devices, including mobile phone and laptops. Users can also connect with custo...


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Supported Operating System(s):

Web browser (OS agnostic)

62 Reviews of Wire

Average User Ratings

Overall

4.48 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(42)

42

4 stars

(11)

11

3 stars

(6)

6

2 stars

(3)

3

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 62 results

September 2018

User Profile Picture

Bruno from BrainHQ from Posit Science

Verified Reviewer

Company Size: 11-50 employees

Industry: Mental Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

September 2018

Wire use in clinical research

Pros

I'm the Principal Investigator of an NIH funded research study using Wire to deliver group therapy via text and video-calls to people with a serious mental illness. So far, participants and staff have greatly enjoyed the interface, its innovative features, and the user experience in general. In particular, the group video-conferencing feature allows for smooth and high-quality group calls from mobile devices. In summary, the software has exceeded our expectations in terms of reliability and functionality.

Cons

If I were to pick one area that could be improved, it would probably be the option to easily download and securely archive existing text-based group conversations, which isn't currently available. However, it is my understanding that Wire has plans to develop this feature moving forward.

May 2021

Justin from Third Eye Technologies

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

There is only one nation who backs their commitment to privacy with laws which apply to all.

Brilliant and easy to use.

Pros

I like that their encryption is not just SOTA, but that each and every message is it's own fortress with it's own unique key. I love that the infrastructure is located in Swiss territory with the only respectable commitment to it by law.

Cons

I absolutely have no qualms with WIRE, whatsoever.

Reasons for Choosing Wire

The other products are compromised by state sanctioned eavesdropping.

Reasons for Switching to Wire

App suspect... Infrastructure located in 13 eyes network, subject to warrantless and illegal surveillance by big brother.

Response from Wire Swiss

Replied June 2021

Hi Justin Stoicovy, Thanks for such positive feedback! We are very happy to hear that you, as a long time customer, are satisfied with our secure collaboration tool.

April 2021

kshama from Orange Business

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

April 2021

wire @need some changes

Overall it's good , but few things needed to improve for -people give more priority to wire rather then switching to other apps.

Pros

message delivery . and end-to-end delivery feature . design and view . searching function.

Cons

1> screen sharing feature - must be included for all screen not for only one 2> when used wire for call - sometime is not good for conversation. 3>not good for multiple people at a same time calling. 4>problem of echoing sometime. 5>include a feature for message is delivered and received check.

Reasons for Choosing Wire

essay to use feature.

Response from Wire Swiss

Replied April 2021

Dear Ms Nimore, Thanks for your review. We are always greatful for feedback so we can improve. You can share one of your desktops, entire screen or choose a Window to share during a call. Only one participant can share the screen at a time. Wire also works with low bandwidth. Please have a look at our Bandwidth requirements: https://support.wire.com/hc/en-us/articles/208349945-Bandwidth-requirements-for-calls We are constantly working on increasing the participant number for conference calls. Currently we offer audio conferences with up to 25 and video conferences with up to 12 participants in high quality. You can use read receipts this way: https://support.wire.com/hc/en-us/articles/360012392938-Conference-Calling If you have more questions about features, feel free to check out our FAQ or reach out to your customer success manager. Kind regards, The Wire team

April 2020

Dan from Phobos Group

Company Size: 2-10 employees

Industry: Security and Investigations

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

April 2020

Wire dropped the ball.

It was pretty great for the first couple years. Despite the "you have to wait 15 minutes for messages to decrypt" slowness in the browser, and the occasional UI bug, the platform fundamentally did what the security community was looking for. Now, however, wire doesn't seem to care about the security community that helped it get popular. we feel like we've been abandoned by leadership. I personally invested years of my life in helping wire become the defacto secure comms program that I could count on for my friends, family and customers - and now i feel like i've made a terrible mistake, because just as its becoming critical to have secured communications, wire has kicked me to the curb, and with me, my entire community and all of my customers.

Pros

It actually does e2e, and its mostly useable on multiple platforms.

Cons

oh where to begin. I worked with [SENSITIVE CONTENT HIDDEN] and a few other folks for the last four years to do things like "bring the mr. robot television show in as an avertising medium", reported easily dozens of bugs, lodged dozens of feature requests and onboarded easily a few hundred users. wire decided that it wouldn't accept support requests or feature requests from non-paying customers, so I attempted to create a paid account in order to contact support, and even after creating a paid account I was ignored by wire. something changed internally at the company and it wasn't for the better.

Reasons for Choosing Wire

it was easier to onboard people to wire than to spideroaks tool

Reasons for Switching to Wire

we needed e2e. real, actual, e2e.

Response from Wire Swiss

Replied April 2021

Hi Dan Tentler, Thanks for you feedback and sorry to hear about your issues! Wire is always very thankful for input and insights from our customers and we would be happy if you test it out again and share your feedback.

January 2020

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

January 2020

Simple but lack features

Great value if you only want a secure chat software this is the most robust option. But look elsewhere if you need something that has a lot of 3rd party integration or bots to help with productivity.

Pros

As a chat app very simple to use and setup. UI is basically chat but nothing else. Self-destroy message makes sharing sensitive info easy. Secure voice calls and video calls quality are surprisingly high. Pricing is very competitive compare to other US rivals. Europe-based company.

Cons

Wire is basically just a chat software. Integrations with 3rd-party almost non-existent. Syncing between devices have issues sometimes that re-sync with new encryption key may be required. Syncing chat history takes longer time than usual.

Reasons for Choosing Wire

The best European chat software comparable to other US rivals.