--- title: "Commission Tracker Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Commission Tracker. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Commission Tracker is a good fit for you!" source_url: "https://www.softwareadvice.com/commission/commission-tracker-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Insurance Software](https://www.softwareadvice.com/insurance/) / [Commission Tracker](https://www.softwareadvice.com/commission/commission-tracker-profile/) / Commission Tracker Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/commission/commission-tracker-profile/) Reviews [Alternatives](https://www.softwareadvice.com/commission/commission-tracker-profile/alternatives/) # Commission Tracker User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 50 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 5.0/5 - Value for money: 4.9/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 35 reviews (70%) - 4 stars: 15 reviews (30%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Commission Tracker saves me hours every month figuring commissions and is a great value, and easy to use. - Finally, in 7 years I've only had to use customer service TWICE and each time I received a phone call almost immediately. ## Commission Tracker customer reviews Showing reviews 1-25 of 50 (page 1). ### Thank God for this company. - Overall rating: 5/5 - Reviewer: Lissa C. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered This company has stayed on top of my commissions and reports, worked with us and stayed on top of us to make sure we are always current with our commission statements and reports. They discovered a huge issue from a carrier and we recovered commissions we were not paid on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They found missing commissions for my agency! Its not easy looking at every statement on a weekly and monthly basis, but with Commission Tracker, they do it all. #### Cons Nothing bad. They are great at what they do. They email me reports so I dont have to go searching. Nothing bad about them. #### Vendor response Thank you for sharing your experience! Helping agencies recover missing commissions and stay current with accurate reporting is exactly why we do what we do. We’re proud our team was able to identify a major carrier issue and help you recover unpaid commissions. Your success is our success, and we appreciate the opportunity to support your growth! Replied December 2025 --- ### Great Product - Fantastic Team - Overall rating: 5/5 - Reviewer: Michelle A. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Over the five years I've used the software, the team members have listened to my requests and done their best to help me get the information I need. More than once their regular monthly updates have added yet another feature to make my life easier. They're constantly improving an already powerful tool and working with them is always a pleasure. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I tracked commissions manually with a spreadsheet for years. There was no check and balance and it was difficult to guarantee accuracy. Commission Tracker took a monumental task, made it manageable, and cut my completion time in half. Now I have an efficient and accurate method for financial analysis and more time to work on production. #### Cons There is no way to make a carrier table inactive, and many commission schedules change every year. I'd like to hide those not in use from the New Policy drop-down. I've also noticed that making an agent inactive doesn't remove them from any of the drop-downs. If we were a larger agency, this would be a big problem. Some reports don't have the filtering and/or sorting options that I need, but there is usually a workaround. #### Reasons for choosing Commission Tracker It was easy to use, more suited to insurance commissions, and offered a way to enter every policy detail I needed only once. #### Reasons for switching to Commission Tracker It took too much time to manually enter policy details for every line item. There was no efficient way to check for errors. Financial analysis of production and commission income was time-consuming, inaccurate, and lacking detail. #### Vendor response Thank you for your Support! We are glad Commission Tracker has aided you in so many ways. Replied November 2022 --- ### Commission Review - Overall rating: 4/5 - Reviewer: Rachel G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Better system for commission purposes #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tisha is an awesome asset and very helpful! #### Cons Nothing to report. I have had pleasant experiences. #### Vendor response We sincerely appreciate the opportunity to contribute to the growth and prosperity of your company, and we remain dedicated to providing unmatched assistance. Thank you for choosing Commission Tracker as your trusted partner. We genuinely value our ongoing partnership and eagerly anticipate serving you in the future. Replied July 2023 --- ### Competitive Edge - Overall rating: 5/5 - Reviewer: Ben T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered With [sensitive content hidden] to support you, your in good hands #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Versatility and specialize for the insurance industry #### Cons Complex to set up. So many options. Be nice to have video training. #### Reasons for switching to Commission Tracker After 1,000 sales in Excel, the matrix slowed down to a crawl #### Vendor response We’re thrilled to hear that you've had a positive experience with Commission Tracker Software! If you need further assistance, feel free to reach out to our support team for the training videos covering many of the features within the software. Replied August 2024 --- ### AMAZING work. Thanks - Overall rating: 5/5 - Reviewer: Eric B. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered I've loved working with these guys! they respond quickly, attentively, and are accurate with our information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how these guys work they do such a great job. It takes only about a week or so to get back to us with what we'd need to get back to serving our customers but what they provide is exactly what we need. It's only tough to read. #### Cons Just the readabilit is tough. It would be nice to say. "these are the clients taht you need to contact" But that would be some crrazzzzzy work and/or technology. But I'm really happy with this work. #### Vendor response It has been a pleasure working with you, Eric! Thank you for the 5-star review. We pride ourselves on being attentive and accurate, so it’s great to see that hitting the mark. I hear you loud and clear on the readability—let's set up a time to talk so we can better meet the needs of your Agency! We’ll definitely take your suggestion about highlighting specific clients to contact back to the team. We appreciate the partnership! Replied January 2026 --- ### What did I do before Commission Tracker? - Overall rating: 5/5 - Reviewer: Andy H. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered I don't know what I would do with them. I don't want to know what I would have to do without them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Before Commission Tracker, our commission process was a mess. Not only was gathering and figuring commissions difficult and time consuming, there were leaks throughout the process. Now, we got the process dialed in, have outstanding software and support, and I am more confident than ever that the process is as tight as can be. #### Cons Some people might shy away from the dated-looking user interface, but don't. It works. It's efficient. It's affordable. It takes years (if not a decade plus) to build a product that is this capable. Be ware of the new, sexy software that hasn't been battle-tested. #### Vendor response Commission Tracker expresses deep gratitude for the invaluable support your company has received from us. We are truly honored to have played a significant role in assisting your organization, and we cannot overstate the importance of our collaboration. Your trust and reliance on our services have been instrumental in our mutual success. We sincerely appreciate the opportunity to contribute to your company's growth and prosperity, and we remain committed to providing unparalleled assistance. Thank you for choosing Commission Tracker as your trusted partner – we genuinely value your continued partnership and look forward to serving you in the future. Replied June 2023 --- ### Commission Tracker is a Necessity! - Overall rating: 5/5 - Reviewer: Kate W. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Commission Tracker makes it so simple to track commissions each month. I am able to track each dollar the company receives and pay our producers the agreed upon percentages they earned. It is super easy to run producer reports at the end of each month and I have complete confidence in the product. The price is also unbeatable. Finally, in 7 years I've only had to use customer service TWICE and each time I received a phone call almost immediately. They are very knowledgeable, patient, and pleasant! #### Cons Once you renew a policy, there is no way (that I am aware of) to see commissions received for prior policies. #### Vendor response We want to express our sincere appreciation for the chance to contribute to the growth and prosperity of your company. Our dedication to providing unparalleled assistance remains unwavering. Thank you for choosing Commission Tracker as your trusted partner. We genuinely value our ongoing partnership and eagerly look forward to continuing to serve you in the future. Replied July 2023 --- ### Allows you to manage your book of business with a positive financial impact! - Overall rating: 5/5 - Reviewer: Diana L. - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered Confidence that you are managing your revenue! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Commission Tracker is user friendly and yet very detailed. Ability to building your carrier commission scales allows you to calculate your book of business to the penny. The import of commissions is easy to use unlike some other products. For folks that prefer to hand key, this is easy as well and the discrepancies appear right on the screen, which allows the auditing process to start immediately. The program is multi-user and allows for permission settings. The key to this software is the customer service. Any question or issue is addressed quickly and diligently. If you have a specific need, the programmers try to understand how you manage your business to help understand the best solution. Sometimes your needed solution becomes a program update. Love that they are open to real life needs and solutions. This is not an out of the box product that does not evolve! #### Cons Not a personal fan of crystal reports because I am not well versed in it. All reports are exportable to Excel, however Crystal to Excel sometimes need manipulating. That being said, if a report needed is not programmed, the programmers will help create one specific for your needs. --- ### There isn't a better commission Tracker Software - Overall rating: 5/5 - Reviewer: Judie V. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered In my opinion, Commission Tracker is THE best commission tracking software on the market, for any price and it is amazingly affordable! This will be a rather wordy review, but I can't say enough wonderful things about Commission Tracker. I found CT 3 years ago and chose it because it was within our budget and the demo looked like what we needed. Little did I know that it was not only what we needed, but it is awesome! It is easy to learn, easy to use, has a huge number of user option oriented reports that are accurate. It also does future commissions predictions. It tracks carrier commissions receivable and producer payable commissions with tremendous flexibility. You can use CT for P&C and Health and Benefits. It works great for both and it does both very well, better than other packages I have used and demoed. It also has customizable commission tables for graded commissions, PCPM and flat rate. Producer commission tables also offer quite a bit of flexibility. Commission Tracker was perfect for my needs. However, my sales staff needed an agency management system and my boss wanted it fully integrated with the accounting software. We saw demos for Vertafore and Applied Systems. Whenever I asked if they could do something that CT can do for tracking commissions, they told me, "No." So we investigated many other packages and decided on one, I don't want to offer the name because I am currently using it. My new software is great for what the sales staff needs but is tremendously lacking in the commission tracking, sales tracking and reporting side. I had much more confidence in Commission Tracker than this package or any that I have seen. I told the staff at Commission Tracker that if they ever develop up to a full blown AMS and financial package, I would return to them in a heartbeat. The support staff is extremely responsive and helpful. And the programming staff is constantly coming up with new and excellent features and enhancements. So, if you are looking for a competent, dependable, user friendly, affordable software to track your insurance sales and commission activity, COMMISSION TRACKER GETS INSURANCE LIKE NO ONE ELSE DOES!!! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Have been using it for 15 years, very reliable and gets the job done. - Overall rating: 5/5 - Reviewer: Matthew S. - Verified reviewer: Yes - Industry: Insurance - Product usage: Used weekly for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered Saves time, makes payroll a breeze. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Commission Tracker is very comprehensive in setting up producers and client accounts. it handles multiple splits easily so for clients with multiple agents it is very handy. While data entry is straightforward, when there are lots of commissions statements it will take a lot of time. They have an in-house data entry service that is very effective and when I switched over, it made it much easier to process commissions. #### Cons For most people it should not be a problem but the installed version runs on a Windows computer. The cloud version is a better way to run the software because there is no need to save the data locally. --- ### Commission Tracking for our Agency is much easier to do now with Commission Tracker! - Overall rating: 5/5 - Reviewer: Bill G. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered I like this product. It is simple to use and produces reports that easily demonstrate what I need to know, such as outside agent split amounts, insurance carrier totals (to compare to carrier reports), and overall agency totals. Our old system was outdated and had been modified so many times that it was messy and produced reports that were not easy to read. I researched several commission tracking software programs and this one was the best. Initial data input was a big undertaking, but was simplified with excel data sheet upload. I would recommend this product. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great Product, Excellent Service - Overall rating: 5/5 - Reviewer: melissa l. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered The commission tracker software has made paying agent commissions quick and easy. We use this system day to day and it's simple and user friendly. On the rare occasion we have an issue with the software, we contact customer service and the problem is addressed almost immediately with a fix and we're back on track to working on it. Karla and Shane have been awesome to work with and their responsiveness has amazing. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Solid experience from day 1. - Overall rating: 4/5 - Reviewer: Richard S. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered The program is user friendly, and runs reliably. We have suggested tweaks in the past, and have found the developers receptive to this feedback, and have seen items actually incorporated into upgrades. The customer service team is attentive and very helpful. A good organization to work with, and I would absolutely recommend them to people in need of a commission tracking program. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Overall we like it. It is affordable, and easy to use. - Overall rating: 4/5 - Reviewer: Stephen D. - Product usage: Used unspecified for unspecified - Reviewed: March 2009 - Review source details: This review was submitted organically. No incentive was offered Overall we like it. It is affordable, and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros Easy initial set up. Fairly intuitive product. #### Cons Its license per machine feature makes it a little tricky to network. Also, support is one or two people not a team so immediate response can be a problem. --- ### Commission Tracker setup is easy! - Overall rating: 5/5 - Reviewer: Larry B. - Product usage: Used unspecified for unspecified - Reviewed: March 2014 - Review source details: This review was submitted organically. No incentive was offered I purchased Commission Tracker this year because I was out growing keeping my commissions on an Excel spreadsheets. The program is reasonably priced and user friendly. The best part of my purchase of Commission Tracker is the ease of setting up and using it and the service has been great and responsive. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### HCW has used CT since 2005. It has met our needs and continues to expand to meet our needs. - Overall rating: 5/5 - Reviewer: Mandy S. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered CT is easy to learn and use. When there are any problems, support is always friendly and responsive. I've never had a time where they weren't able to correct an issue. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### More Than Commission Tracking - Overall rating: 4/5 - Reviewer: Kristen B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Commission Tracker has been very positive. The service provides an important layer of organization and oversight to a part of our business that’s inherently complicated. More importantly, when we have questions, find something that doesn’t look quite right, or simply need help understanding the information, Marsha and the team are responsive, patient, and willing to dig in with us. No system or process is perfect, particularly when it relies on information coming from multiple carriers and from our own team, but we have confidence that when something needs attention, Commission Tracker will work with us to figure it out. That peace of mind, and the people/team behind it, are why we continue to value the partnership. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The people and the support: Marsha and the Commission Tracker team have consistently been responsive, patient, and willing to dig in when we have questions. Commission tracking definitely has its challenges, especially when information comes from multiple carriers, in multiple formats, at different times. Having a team that understands our account and gets the work done makes an enormous difference. Having worked with other companies, we’ve found that Commission Tracker gives us peace of mind and a centralized way to organize and review information that would be incredibly cumbersome to manage internally. We genuinely value the partnership. #### Cons It’s difficult to identify a true “con” because, in our experience, Commission Tracker does the work when they have the information needed to do it. The bigger challenge is making sure we’re providing everything they need, and doing so timely. If I could ask for one improvement, it would simply be more proactive nudges when something is missing from our side. Sometimes we (I) don’t know what we (I) don’t know, and a quick “Hey PCH, we’re still waiting on this” would help us (me) keep things moving. #### Vendor response Hi Kristen, Thank you so much for taking the time to leave such a detailed and thoughtful review! Hearing that our partnership gives you peace of mind truly makes our day. Managing commission tracking across multiple carriers and formats is definitely a complex puzzle, so I’m thrilled to know that our team’s support is making your job easier and keeping things organized. I also really appreciate your constructive feedback regarding proactive nudges when missing information is holding things up. That’s a great suggestion—we’re always looking for ways to streamline our communication, and I’ll definitely take this back to the team so we can help keep things moving even more smoothly on your end. We truly value our partnership with you and the rest of your team. Thanks again for the 5 stars! Warmly, Marsha & the Commission Tracker Team Replied September 2026 --- ### Commission Tracker Round 2 - Overall rating: 5/5 - Reviewer: Kathy B. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am satisfied with the quality and cost, as well as the support. Whenever I have needed assistance, it has been provided. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am utilizing Commission Tracker for the second time in my insurance career. The first time was during Commission Trackers move to a cloud-based system, and unfortunately, we had the desktop version. Despite the limitations that imposed, the software worked seamlessly and efficiently. This time the agency I work for is utilizing Commission Tracker's cloud-based system and I am really enjoying it. As anyone working with commissions knows, trying to get the information into the system correctly so that reports can be run and payouts can be calculated easily can be a challenge. I feel confident that Commission Tracker provides accurate information with minimal effort. I would strongly recommend it for agencies looking for a system that gets the job done easily and efficiently. #### Cons Opening the software on my desktop is a bit cumbersome, but certainly not a deterrent to working commissions. #### Reasons for choosing Commission Tracker Cost was the biggest factor when making our decision #### Reasons for switching to Commission Tracker Cost and ease of use influenced our decision #### Vendor response Hi Kathy, Thank you so much for taking the time to share your review, and welcome back to Commission Tracker! It’s wonderful to know that you’ve trusted us across two different stages of your insurance career. We’re thrilled to hear that you’re enjoying the cloud-based system and that it’s giving you total confidence in your commission calculations and reporting with minimal effort. Making complex commission tracking easy and reliable is exactly what we strive for. We also appreciate your feedback regarding desktop launching. We’re always looking for ways to streamline access and performance, so we’ll share this directly with our product team. Thank you for your continued trust and recommendation, Kathy! Replied September 2026 --- ### Flexible and made for Insurance brokers - Overall rating: 5/5 - Reviewer: Ben T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great support. Whenever we were ready to use the next level of functionality, a quick call and the support staff is very knowledgeable. It's supper customizable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best software to track renewal commission, including renewals that change overtime. Mapping to permit upload of both policy sold and commission received. Agent templates permits you to pay advisor differently for different products. Discrepency reports permits you to catch carrier mistakes. #### Cons More video for onboarding tutorial would be better. They have the material ans some video, but modular training would save calls to their customer service at first. #### Reasons for choosing Commission Tracker Power of the software. Ability to customize. #### Vendor response Hi Ben, Thank you for being a Commission Tracker user for the past two+ years and for giving us a 10/10 recommendation! We're glad to hear that our discrepancy reporting, customizable agent templates, and customer support team are making a strong impact on your business. We also appreciate your feedback on adding more modular onboarding videos—we're always looking for ways to improve the setup experience, and we'll be sharing this with our team. Thanks for your partnership! Replied September 2026 --- ### Agency Owner - Overall rating: 5/5 - Reviewer: Gayle G. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using Commission Tracker for years. Have never even thought of changing...it has been everything we need! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of Use - Commission Calculation - Customer Support Those things have been their strengths as a product and company. #### Cons No complaints at all. We have enjoyed using the software for many many years. It meets all of our needs. #### Vendor response Hi Gayle, Thank you so much for taking the time to share such a wonderful 5-star review! We are thrilled to hear that Commission Tracker continues to meet all of your agency's needs and that our ease of use, commission calculations, and customer support have consistently delivered a great experience over the years. Knowing that you've trusted us for your insurance agency for so long truly means the world to our team. We appreciate your continued partnership and look forward to supporting your business for many more years to come! Best regards, The Commission Tracker Team Replied September 2026 --- ### Commission Tracker Review - Overall rating: 4/5 - Reviewer: jennifer k. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we have had a very positive experience with the company and the software. The latest updates have made it even easier to operate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the overall functionality of it. The reports are easy to run and easy to customize to our needs. The different avenues of processing a commission statement is extremely helpful and especially being able to convert Excel statements to PDF. Customer support is exceptional. Any questions I have are responded to promptly and they are always helpful. #### Cons I do wish that the drop down menu for the commission tables was wider to show the full name of the tables as we have multiple per carrier and it can take a while to find the right one. It would also be helpful if there was a way to hide or archive old commission tables that are no longer in use because they can't be deleted if payments are attached. #### Vendor response Hi Jennifer, Thanks so much for the awesome review! We’re so glad Commission Tracker has been serving you well over the last two years, and it’s wonderful to hear our support team has been super helpful. Thanks also for the great feedback on the commission tables! Making dropdowns wider so full table names show up and adding an option to archive old tables make total sense. I've shared both ideas directly with our product team. We really appreciate having you with us! Replied September 2026 --- ### Excellent Commission Tracking - Overall rating: 5/5 - Reviewer: Michael C. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Been very good with help when you need it. We have used the program over 15 years. CT continually makes significant upgrades. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best way to tailor commision to agents and track carrier commisions.Tracking can be simple or very detailed based on your needs. #### Cons Learning curve to understand setup and options. A basuc understanding of excel is needed to upload commision statements. #### Reasons for choosing Commission Tracker Better detailed commission reports and tracking options. #### Vendor response Hi Michael, Thank you for being a loyal user for over 15 years and for sharing your feedback! We’re thrilled to hear that Commission Tracker continues to provide the detailed tracking and tailored commission options your agency needs. We also appreciate your honest note regarding the setup and Excel workflow. We are always working on ways to make statement uploads and onboarding even more intuitive. Since you've been with us through so many upgrades, we'd love to learn if there's anything specific that influenced your "Likelihood to Recommend" rating so we can make your experience even better. Thanks again for your long-standing partnership! Replied September 2026 --- ### Time Saver with great customer service - Overall rating: 4/5 - Reviewer: Marianne P. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am pleased with the service, it has helped us be better with our commission processing and provides a level of transparency with agents we wanted but didn't have before. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They have a dedicated team to assist, the payment process is seamless, the cost structure is reasonable considering the amount of time and effort it was taking to manually calculate. I like the self service lookup. Answers 99% of my questions. #### Cons The process to get the files to them is cumbersome. Could be streamlined from any agency perspective. #### Vendor response Thank you, Marianne — this made our week. The time savings and the agent transparency you describe are exactly what Commission Tracker is built to deliver, and I'll pass the customer-service shout-out to the team; they've earned it. Your critique is fair, and there's good news on that front: getting files to us recently got much easier. We launched a secure upload portal where you can drop statements in seconds, and you can now email statements directly into your account as well — no more cumbersome back-and-forth. Our team will reach out to get you set up; it should remove exactly the friction you described. Honest feedback like yours is how the product gets better. Thank you for being a Commission Tracker customer. Replied August 2026 --- ### Great Product - Overall rating: 5/5 - Reviewer: Shantel D. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like it. It's easy to learn and import. I have used other commission software and I prefer commission tracker #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to convert pdf to excel. I also appreciate being able to email agents their commission reports #### Cons I honestly can't think of anything I would change at the moment. It's very easy to use and user friendly. #### Reasons for choosing Commission Tracker I was more comfortable with Commission Tracker and I don't have to rely on others to enter the information properly, I just do it. #### Vendor response Hi Shantel, Thank you so much for taking the time to share your feedback! We’re thrilled to hear that Commission Tracker has been your go-to software over the past two-plus years and that you prefer us over other tools you've used in the past. It’s awesome to know that features like PDF-to-Excel conversion and direct agent report emailing are making your accounting workflow smoother and giving you total control over your data. We truly appreciate your support and look forward to continuing to serve your team! Replied September 2026 --- ### Great tracker - Overall rating: 4/5 - Reviewer: Elea S. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Not as easy but after it is set up it is okay. Carriers pay very differently so set up is key part of the process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a great value for the money and we can track most commissions. They have great customer support. #### Cons The set up is the most time consuming part of the process. Once this is done, the process gets easy. #### Vendor response Hi Elea, Thank you so much for taking the time to share your review and for being a loyal Commission Tracker user for over two years! We are thrilled to hear that you find the software to be a great value and that our customer support team has taken good care of you. We completely understand your feedback regarding the initial setup process. Because insurance carriers structure their commission payouts so differently, getting everything configured correctly upfront takes some time—but as you noted, once that foundation is in place, managing your commissions becomes much easier. Thank you again for the 10/10 recommendation. We appreciate your partnership and look forward to continuing to support your team! Replied September 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/commission/commission-tracker-profile/reviews/?page=2) --- Commission Tracker Reviews, Pros and Cons - 2026 Software Advice