All Sales Cookie Reviews
1-25 of 147 Reviews
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Juliet
Verified reviewer
Medical Devices, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Huge Time Saver For Commissions
Great solution, good interface, reliable service, saves us a lot of time every week. An Excel auto-convert feature would be a killer addition to a great solution.
PROSI am responsible for calculating sales commissions in my organization. This was taking about 10 hours every week. Even though it's possible to calculate commissions manually AND accurately, the main issue was the constant need for adjustments (ex: a deal did not go through, refund, etc.). As a result, we had to re-issue commissions frequently, and over time it became unmanageable to track everything. Using Sales Cookie, we're now able to automate the entire process, but we can still make changes to commissions if needed. There is a very convenient "activity center" in app where we can see all the changes made by anyone to comp plans, commissions, etc. I also like the different roles provided by the application because management of some plans can be delegated so specific managers. Finally our sales team is happy with their online statement. This is much better than before as we had to repeat sending spreadsheets to every rep.
CONSI wish they had a way to take any Excel spreadsheet and auto-convert to one of the incentive plans. The process required first analyzing and documenting our sales commission process (probably a good think but it took some time as our commissions are quite complicated).
Shannon
Insurance, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
5
Reviewed March 2022
Sales Cookie Review
The most impactful features are definitely the timeliness for the reports. They are never late, and always accurate. The filters are great - you can select by the month, and for specific categories (Core, Ancillary, etc.).
CONSIt's a little difficult to navigate. To this day, it's still hard to get used to, and I've been using it for 6 months. If there was a tutorial or something similar, I think that would streamline it's usage.
Reasons for switching to Sales Cookie
Still use Agency Bloc for our client data base, but we don't rely on them anymore for our Commission structure.
Vendor Response
Hi Shannon - thank you for your review. We're so glad to hear that you find our reports timely and accurate! We hope the video tutorials and KBs we sent via email were helpful. Thanks and please reach out with any follow-up questions or comments at anytime.
Replied April 2022
Sakeenah
Insurance, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
4
Reviewed November 2021
Sales Cookie Reviiew
it would have been better if the administrator was more educated on how to operate Sales Cookie to the fulest.
PROSI like the most that I could track commissions
CONSI didn't like having to scroll over to see the entire input or line
Vendor Response
Hi Sakeenah - thank you for your review. You can export all crediting & commission details into a spreadsheet. You can also select & move pertinent columns to the left & the browser will remember your preferences. Please check out this short overview video: https://www.youtube.com/watch?v=HwMK4L0aO9E Thank you!
Replied November 2021
Anonymous
1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2024
Recommondable tool for sales team
Ease of use with required functions to manage the sales team's compensations
CONSDifficult to manage bulk users, manual inteventions is more while adding the users
Vendor Response
Thank you for your review. Please contact us at support@salescookie.com - we'd love to show you all the user and team level bulk update tools available within the platform.
Replied April 2024
Maria
Arts and Crafts, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Sales Cookie
By automating the commission calculation process, Sales Cookie helps save time and reduces manual errors. This allows sales managers and representatives to focus more on selling and less on administrative tasks, leading to increased productivity.
CONSDepending on the level of customer support provided by Sales Cookie, some users may find the available support channels or response times to be insufficient. Users may desire more responsive and comprehensive support, especially when encountering technical issues or needing assistance with specific features.
Vendor Response
Hello Maria - thank you for taking the time to review us. Basic technical support for admins, and access to extensive training including 450 KB articles and 120 video tutorials, is included free of charge with the subscription. Clients can request more comprehensive support at any time from within Sales Cookie. Thank you for your business.
Replied August 2023
Shubham
Market Research, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Sales Cookie Review
Sales cookie is a complete life saver for us when it comes to calculating the commission and incentives. Previously this task was so tedious as we were using excel sheet and doing it manually, now with sales cookie we can easily calculate it for different levels and different percentage.
CONSIts user interface could have been better and reporting tools too but overall this is a great tool to work with.
Vendor Response
Hi Shubham - thank you for your positive review! Here are a couple report KBs: https://support2.salescookie.com/portal/en/kb/articles/kb-what-reports-are-available https://support2.salescookie.com/portal/en/kb/articles/kb-how-can-i-access-sales-incentive-data-using-api-calls Please reach out to support@salescookie.com with any questions or comments you might have.
Replied December 2023
Ram
Verified reviewer
Computer Software, 201-500 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Best Compensation Managment Software
We have automated all the manual complex process that used to take us several hours to complete each month and fixed our commission Faults and provided visibility to our Sales team and we can manage all of our sales commissions in one place which helps us in automating the manual handling of commissions.
PROSSales Cookie's integration with Quickbooks has made our commission calculations more easier and faster. And on the rare occasions when some issue arises their tech support team is incredibly responsive, providing unparalleled assistance and the flexibility of the platform is truly priceless in our work, Which helps us to tailor it to our specific needs and segmentation.
CONSSales cookie is one of the deep most software that has impressed me, and I can't find anything negative to say about it. Perhaps it could be even more useful if you guys provide training or guidance for some of the advanced analytical capabilities, such as bespoke sales reports, especially for users like us who are just getting started with these features.
Vendor Response
Hello Ram - thank you so much for your positive comments! Our technical team prides themselves on providing a fast and comprehensive service. We also appreciate your recognition of the extreme flexibility the solution offers. Thank you once again for your review!
Replied December 2023
Jaida
Verified reviewer
Medical Devices, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Good Visibility On Commissions
Overall: - Fast deployment (one week) - Good visibility on commissions - Better reporting for our Finance team - Pleasant look-and-feel
PROSWe discovered Sales Cookie at a conference and deployed it within a week! The main advantage of the solution is visibility on commissions. Our entire team can see how they are performing vs. targets, what their commission will look like, and crediting of deals. So far commissions have been reported. Our finance team can also run reports to check everything is correct. What this means is that for the first time in months we're now getting paid our commissions on time which wasn't the case before. Overall this type of solution makes a lot of sense and we wish we had learned this type of software existed much earlier.
CONSIt's difficult to know if Sales Cookie is really better than other solutions on the market because you need to invest some time in configuration, etc. So you can't explore too many solutions. Regardless, the price is affordable and we like the look-and-feel and visiblility.
Anonymous
5,001-10,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2023
Sales Cookie - A Sales Commission Platform
Any organization that wishes to simplify the processing of commissions and increase transparency with their sales personnel should consider Sales Cookie.
PROSAt our organization, we were wasting a lot of time and resources on manual spreadsheet labor before we implemented this. After deployment, we made great strides because it was simple to process benefits and compensation for different personnel. It makes it simple to advance and enables for the defining of goals for different employee levels.
CONSTo fully achieve the initial change to this platform, extensive and intensive training is required. I also had to set up the link to Quickbooks.
Vendor Response
Thank you for your review. We're glad you are using our native QuickBooks sync & find our solution simple. To supplement our live admin and rep trainings, please see 450+ KBs @ https://support2.salescookie.com/portal/en/home & 120+ video tutorials @ https://www.youtube.com/channel/UCW_8cTuGbqwt9lz6MrkcUcA/videos
Replied December 2023
Prasad
Marketing and Advertising, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Boosting Your Sales Success!
My overall experience with Sales Cookie has been extremely positive. The platform's user-friendly interface, robust automation capabilities, and the ability to customize processes to our needs have greatly improved our sales operations. It's been a valuable addition to our toolkit, enhancing efficiency and productivity.
PROSWhat I liked most about Sales Cookie was its user-friendly interface and how it effortlessly streamlined our sales processes. It made our work so much more efficient and saved us valuable time.
CONSI didn't have any significant dislikes about Sales Cookie.
Vendor Response
Hi Prasad - thank you for your feedback. We are glad to hear that you find Sales Cookie user friendly, and it saves you valuable time!
Replied December 2023
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Sales Cookie Helps Me Stay Motivated
I rely on Sales Cookie to tell me how I'm doing and budget accordingly based on my expected sales commission. The support team is also a pleasure to work with with super-fast response times. Thank you!
PROSBefore Sales Cookie, I used to get a spreadsheet with my commissions at the end of the month. So basically I had zero information on how I was doing for the whole month. I also had to spend time checking everything was correct which took time (and required help from Finance to make corrections). With Sales Cookie, I can check real-time where I'm ata in regards to commissions. I am also able to submit requests for corrections from within the app. Also it's a lot easier to understand where the commissions came from as you can export the data, etc. Finally, I use my cell quite a bit and the app works well for this use case.
CONSA 4G or internet connection is required to see commissions using a cellphone. There is no "offline mode" which would be handy when there is no connectivity. It would be wonderful if you could add this. Also I would love to be able to add "widgets" to my dashboard such as reminders, pinned notes, etc.
Andrew
Information Technology and Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2021
Invest in what your sales team / reps care about most
It has been super smooth!
PROSIt's a simple to use tool for end-users (sales reps) that is critical to keeping them motivated and focused on selling. Reps hate not knowing what their next paycheck will look like or feeling like it might not be accurate. Sales Cookie provides crystal clear insight in how much and how it was calculated. Must have for sales teams.
CONSIn honesty it's a bit of a pain that it's yet another software with a separate login- but otherwise it's a very useful tool.
Reason for choosing Sales Cookie
ease of use, setup and cost
Vendor Response
Andrew - thank you for your positive feedback - it means a lot to us! If we can answer any questions, please don't hesitate to let us know.
Replied November 2021
Kevin
Hospital & Health Care, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
A Strong & Reasonable Solution to Managing Commissions
In terms of customer support and experience, Sales Cookie has been second to none. It's their people ([SENSITIVE CONTENT HIDDEN]) that had me choose them over 4 other contenders.
PROSBy far, the support staff behind this product (in our case [SENSITIVE CONTENT HIDDEN]) is the single biggest pro of Sales Cookie. The product itself is a good product that is capable of doing what we need but [SENSITIVE CONTENT HIDDEN] in particular is outstanding!!!
CONSOur plan requires a fair bit of flexibility and variable logic and the connection with Salesforce could be better. If we could have a sort of "report builder" feature where we can pre-select which fields are exported in which order, it would be perfect.
Vendor Response
Thank you for much for such a positive positive review! We greatly appreciate your choosing Sales Cookie to calculate your commissions. We haven't yet had time to work on a feature letting admins choose which fields they want when exporting credits (and their order), but we know this is important to streamline your exports for Finance. Although it will take some time, we promise we'll get to it!
Replied December 2019
Tyler
Construction, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Take back your time and use Sales Cookie
I really feel like Sales Cookie has been a great partner to help us reduce time on payroll. The team that I have worked with; [SENSITIVE CONTENT] are the best. I have never had partners be so on top of their game like they are.
PROSI like how much time it cuts out of payroll each week.
CONSIt's probably due to my own lack of reaching out to get trained on more in depth features of the tool. I think it can probably do just about anything someone would want it to. I feel like it gets underutilized in part because we don't have the API set up to automate it more.
Reason for choosing Sales Cookie
I don't remember at this point all of the different options I looked at for a solution. I just remember when I saw the demo of Sales Cookie I knew they were the right fit for my company.
Vendor Response
Hi Tyler - thank you so much for your awesome review! We're standing by to expand your use of Sales Cookie so please let us know when you're ready for additional training. Thank you!
Replied November 2021
Anonymous
201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2022
Sales Cookie - overindulgent and sophisticated sales commission management solution
My overall experience with Sales Cookie is a favorable one. The easy and practical interface allows me to use the tool with ease. Incentive plans can easily be created and customized. Data can be analysed in real time to determine current state.
PROSSales Cookie is a cloud-based solution that allows me to work remotely with ease. It is capable of designing and managing sales incentive plans that are realistic and achievable. Personalized dashboards can be created for each employee, and can include specific goals and rewards. This enables a commission structure that is well designed and attainable.
CONSThere are no features that I have encountered thus far which were unfavorable. Sales Cookie is effective and reliable, and saves a lot of time by streamlining the processes.
Vendor Response
Thank you for your review. We're glad to hear that you find our solution comprehensive and easy to use.
Replied April 2023
Dinah
Accounting, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed November 2021
Sales Cookie Review
Overall its been great and very useful.
PROSEasy to use, very accurate calculations and very transparent - no surprises.
CONSNothing, everything is great. I really do not have any negative comments about the product.
Vendor Response
Dinah - thank you so much for taking the time to review us! We're glad to alleviate your administrative overhead!
Replied November 2021
Anonymous
51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
A lot more visibility on commissions
Regarding the overall experience: - Clear quotas and goals - Access to current and past commissions - Improved ability to measure progress - Saves time and motivates me
PROSThe personal dashboard helps me track my commissions (current and past). I can easily export a list of deals assigned to me and review my progress towards quota attainment. Also like the fact that I can submit requests using the app (beats sending emails to finance). The dashboard is a significant improvement over the confusing commission statements we used to receive via email.
CONSProvided commission statements are quite clear, but I wish there was a more detailed breakdown of how commissions were calculated (ex: exact formulas used).
Justin
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Very handy sales commission tool
Definitely the ease of use. My company introduced Sales Cookie just over 6 months ago and it has transformed a once tedious task into a streamlined process.
CONSThere was a minor issue with set up but the support team were super friendly and helped fixed the problem immediately.
John
Telecommunications, 501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2021
Efficient, time saving tool
Love the tool, rely on it to track our success and reconcile our partners data.
PROSConsolidation of tons of data into an easy to read format saves lots of time and manpower.
CONSThe option to scroll "all the data" rather than have to load pages would be nice.
Vendor Response
Hi John - thank you for taking the time to review Sales Cookie! We're glad we're able to help your colleagues and you save a lot of time and effort! If there is anything more we can do to help, please let us know.
Replied November 2021
Abe
Information Technology and Services, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2021
Sales best friend
I would recommend Sales Cookie to any company that wants to streamline their commissions processing and transparency with their sales teams.
PROSEasy to use and navigate and provides great historic data if necessary to review.
CONSI've not used anything outside of excel sheets so I'm unable to give you an informed opinion. I think Sales Cookie has been very helpful and I would champion this product in the future.
Vendor Response
Hi Abe - thank you so much for taking the time to review Sales Cookie! We're glad you find it easy to use and navigate! Thank you once again for your positive feedback.
Replied November 2021
Bryan
Insurance, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Sales Cookie Wins Again
What I like most about the Sales Cookie software is the ease of use. It's very straightforward and easy to unnderstand.
CONSWhat I like least about the software is that in the commissions tabe it does lack info like detailed info about specific commissions.
Vendor Response
Hi Bryan - thank you for reviewing Sales Cookie! We have tons of configuration options and we defer to each client management on the level of detail they want displayed on the rep dashboards. If there is anything we can do to help, please reach out to us at info@ninthfloortech.com.
Replied November 2021
Taylor
Verified reviewer
Medical Devices, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Helps my team focus on sales goals
Sales Cookie has brought much needed clarity regarding incentives for our reps. It has increased sales motivation and makes our company feel more professional because we're one of the few with sales commission automation. I didn't know about this type of solution until about 3 months ago but would recommend this as an obvious investment to any sales team as it pays for itself.
PROSHere are some pros I really like: - My team can view their progress / commissions real-time - I no longer need to print or email commission spreadsheets - It's easy to make announcements about new incentives, goals, etc. - My team sees Sales Cookie as a major perk and uses the application daily - I've seen a reduction in disputes regarding payouts
CONSHere are some cons I have identified: - The application is web-based (not a desktop app) - They only support a few payroll systems
Anonymous
1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Very positive experience so far!
Sales Cookie has helped us a lot by centralizing and simplifying our incentive plans and automating our calculations. Before this, we managed everything in Google sheets, which had version control issues and were error prone. Now we have a centralized online solution that supports a variety of complex needs including draws, user-specific metrics, quarterly plans with monthly payouts and more..
PROSThe technical team is very knowledgeable and imported our data and created our plans free of charge. I like the logical and clean UI for the administrators and reps. The solution controls access based on a need to know basis and they host your data securely on the cloud. They also log all commission adjustments for future review.
CONSHard to find many cons, perhaps integrations with more CRMs or other tools could help automate some workflows.
Arun
Information Technology and Services, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2020
Sales cookie met all our needs!
We have automated the manual cumbersome process that used to take us several hours to complete each month, fixed our commission errors and provided visibility to our Sales team.
PROSAutomation was key for us as we are a fast growing SaaS Company. Sales Cookie met all our requirements at a very attractive price. With dozens of payees (AEs, SDRs, CSMs, etc.), this solution was a game changer! It has so much functionality and has helped streamline our processes compared to the Google spreadsheets we had to distribute and edit every month.
CONSOur Sales management team has less direct control over changing the comp plan parameters but having them go through a centralized administrator has inserted more discipline into our processes which will serve us well as we grow.
George
Insurance, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed October 2021
Sales Cookie Review
Sales cookie is easy to use and easy to help our advisers understand. Gives them an insight to metrics they need to meet in order to obtain their goals.
CONSThe only thing I didn't like is that I didn't know about it for so long.
Vendor Response
Hi George - thank you for taking the time to review Sales Cookie. We're happy that your advisers and you find the solution easy to use and insightful. Thank you!
Replied November 2021