AnswerHub vs Forumbee

RATING:

4.2

(34)

AnswerHub has 34 reviews and a rating of 4.18 / 5 stars vs Forumbee which has 18 reviews and a rating of 4.89 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (34)
4.9 (18)
Ease-of-Use
4 / 5
5 / 5
Value for Money
4 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
June 2, 2022
June 21, 2021
Pros/Cons
  • Pros

  • It allows a lot of possibilities, the support team is easy to reach and helpful, The principle of the Accepted Answer is very useful.
  • We like the built-in rewarding system as it encourages users to use AnswerHub more frequently. UI is minimalistic and not cluttered with a lot of gadgets from the start.
  • Cons

  • If something goes wrong, it takes a while to figure out the problem. There have been times that other IPs have scraped our site and made it unusable.
  • Some minor problems with search (queries don't always return what I'm looking for and I'm using exact words from the question).
Read all user reviews
  • Pros

  • We love the features of this product. It has helped us interact more with our membership.
  • Intuitive, secure, and remarkable support response when needed very infrequently over the years.
  • Cons

  • For example, text formatting transferred from another document is not always retained. Additionally, the more our community/posts grow, the more difficult it becomes to search with accuracy.
  • It can be a little difficult to keep track of all of the users. I feel it can visually become a little cluttered and disorganized.
Read all user reviews
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos