About ARCS

ARCS is a cloud-based panel management solution that helps research institutions schedule study sessions, manage participants and streamline other administrative processes. Professionals can use the dashboard to schedule appointments on a calendar and track the progress of sessions via actionable analytics.

ARCS allows organizations to build personalized profiles for members with information, such as contact details, eligibility verification and more. Managers can assign questionnaires to specific participants, view comments and send updates via SMS. Additionally, it lets users create custom incentive programs with gift cards or reward points to improve participants’ overall experience.

ARCS enables institutions to integrate the platform with Twilio and...


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5 Reviews of ARCS

Average User Ratings

Overall

5 / 5 stars

Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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March 2018

User Profile Picture

Gerold from Princeton Consumer Research

Verified Reviewer

Company Size: 51-200 employees

Industry: Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

ARCS does everything I need it to

Pros

ARCS does everything that I need it to. I use it to recruit subject for clinical trial and this software does it all. I can program the questionnaire and disqualify subjects on any question. I can recruit with a pool or I can do simple data collection. It even helps manage appointments and keep track of payments. I can create lists that drill down to any customized attribute. If I want to find a population with a certain condition or skin type, I can, as long as I have captured that information on the registration questionnaire. Everything is completely able to be customized. If i need something specific that I cannot figure out on my own or with the help of the extensive online resources, I get very quick support from the team. They are friendly and patient and have never let me down.

March 2018

User Profile Picture

Barrie from Princeton Consumer Research

Verified Reviewer

Company Size: 51-200 employees

Industry: Research

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Professional, State-of-the-art recruiting software that has helped our company Grow and save money!

we saved on recruiting time and on costs. we were able to fill our clinical studies in half the time and keep up to date records for all the volunteers that are currently registered. It is easy to use for both staff and subjects.

Pros

since using this software, we have recruited studies faster, on time to deadline and continue to expand our capabilities by providing our clients with uptodate and real life information on recruiting!

April 2018

Joel from PEGUS Research Inc.

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Great technical support team and easy to program

Pros

Programming studies in the system is fast and easy. The ability to add unavailability in batches has been a great tool for us because we usually have multiple sites. Recently they've added mobile scheduling into the system and that will be a great tool for us in the future.

Cons

The system has been customized for our company so our experience is, I believe, different from other users. Issues that we've had with the system seem to stem from those customizations. However, the team at MSG has been very helpful with anything that comes up.

May 2020

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aleko from Magticom

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Telecommunications

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

May 2020

few words about ARCS

Pros

the product come fully customized for you to use, very easy to use.

Cons

whilst it is developed especially for your company some things may still need improvements but i must admit they have very strong team and their response to problems is lifesaving some times.

January 2021

Olivia from State of Florida

Company Size: 501-1,000 employees

Industry: Environmental Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

ArcMap

Pros

The versatility and accuracy. As an environmentalist, it’s nice to be able to create my own maps

Cons

It was very difficult to install properly on a Mac