Chaordix
About Chaordix

Most Helpful Reviews for Chaordix
1 - 5 of 11 Reviews
Forrist
Verified reviewer
Farming, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great Company, Powerful Platform, Accelerate Innovation
Using the Chaordix platform has caused us to grow substantially in all the areas of performance we are seeking, particularly engagement with our community and design of new products and strategy based on the feedback received.
PROSThe decade of continuous development really shows. The administrator section is largely intuitive while providing excellent flexibility. We are early in our design process so I know there is much more than we can do with the platform. Combining the power of stimulating interaction between the organization and their passionate fans provides a method of gaining insights faster and easier then the other methods we had been investigating.
CONSOccasionally, having discovered a few bugs due to updates, I also found Chaordix staff to be quite responsive solving the problem quickly.
Vendor Response
Thanks Forrist!! We will pass along your review to the broader team :)
Replied June 2020
Gabriella
Computer Software, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2020
Chaordix Review
Customer service was above and beyond! Shoutout to [SENSITIVE CONTENT HIDDEN] for her responsiveness and helpfulness! Everyone on the Chaordix team was a pleasure to work with and I look forward to working with them in the future.
PROSAs an admin, I like how much ownership I have over the platform. For example, I don't need to reach out to Chaordix every time I want to make changes to the front-end or manage users. I also like how customizable the platform is. If you want to put in the work to change the look and feel of the community, Chaordix offers you the flexibility to customize it how you like, depending on your needs. A community of your target audience is incredibly valuable to a business, and Chaordix makes it easy to build one. This was my first time building a research community and it was overall an enjoyable experience.
CONSAs an admin, I wish the backend was easier to use. Sometimes completing a simple task feels overly complicated. For example, if I want to update the entry page image, I need to go into the 'security.' But if I want to update the copy, then I need to go to 'content.' If I want to update the main and footer menu, I go to 'site menus.' But if I want to update the left menu, I need to go into 'Feed.' Simple challenges like this make the platform not very learnable. I had to create a cheat sheet for myself just to remember where to complete certain tasks.
Vendor Response
Thank you so much for the review, Gabriella! We are so glad you have used our platform to build a valuable community filled with members in your target audience. Your feedback on the architecture of the admin portal is incredibly helpful, and has already been passed along to the product team for consideration and product improvement planning. Thanks again for being a wonderful partner!
Replied December 2020
Valerie
Hospital & Health Care, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2020
A Great Idea
We were trying to connect better and more consistently with gen Z for our research and design purposes. Overall, we really weren't able to accomplish that. As I said in the cons section, you really need to have a strong brand with the audience you're trying to connect to for Chaordix to work well! Working with the Chaordix team, however, has always been lovely and they've been incredibly helpful and creative.
PROSI think the idea of the product itself is wonderful. Building a community around feedback and reviews for products makes total sense, and it works very well when you have a strong audience.
CONSThe software is relatively inflexible, which is something our team has struggled with. I'd also say that it has a very niche purpose. It really only works well for very established brands that have a clear core audience that they are already connected to.
Vendor Response
Thank you so much for the review, Valerie! Our team really appreciates the kind words. When it comes to building a community to connect with a target group, it does absolutely help to already have a core audience that you can invite to join the community. Otherwise, it is certainly necessary to get creative & invest in community recruitment. Our services team has a number of helpful resources and strategies to support you in community growth. We are consistently improving our platform's features and functionality to give all of our partners a powerful set of tools so they can engage with their members in valuable and varied ways. We recognize that flexibility is critical to administrators, and we are constantly adding tools that help admins configure the community to help them achieve their goals. At the same time, we have to balance flexibility against our user research that has helped us fine-tune the structure of the platform to maximize participation. Thanks again :)
Replied November 2020
Joshua
Public Safety, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2020
One of our longer serving platforms!
Our use of this platform has been great as it is currently our only only method for two-way communication with staff across the enterprise. Cannot speak highly enough of the customer service, there is quite a big time difference between where I am and those who manage Chaordix, however if I had a query to ask, I would email in the afternoon and always have reply in the morning, with helpful information.
CONSI may be due to how my predecessor set up our platform, however some people have suggested that posting content isn't as simple as it could possibly be. It doesn't necessarily integrate with any of our current technology too, we have to simply hyperlink to it from our internal intranet. We also use the email function quite often, which is super helpful as a push notification for new content, however I believe we can only send emails from the platform and receive them.
Vendor Response
Thanks so much for the kind words, Josh!! We appreciate the feedback and look forward to a continuing, productive partnership.
Replied December 2020
Rachael
Verified reviewer
Professional Training & Coaching, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Crowdsourcing for Mental Health
Chaordix are easy to deal with, supportive, flexible and generous. They are passionate about their product and ensuring their clients can achieve great things with it.
PROSThe platform is incredibly versatile! It's origins are in innovation, but I've used it for very different projects - employee consultation, culture change, and now mental health and transition support.
CONSThere's always bells and whistles that can be added, but Chaordix take the ongoing development of their product seriously. Set up takes a while with IT security, privacy statements, communication plans, stakeholder engagement. This kind of technology is new for many organisations, and it can take them a while to get their heads around it.
Reason for choosing Chaordix
The competitors I've come across don't combine surveys, blogs and peer to peer chat the way Chaordix do. Bringing together all these components is what creates the power and value in the platform.
Vendor Response
Thank you ever so much for the kind review, Rachael! We have loved seeing the various different ways you have used our platform, and we won't ever stop taking our ongoing product development seriously. Thanks for being an awesome partner :)
Replied August 2020