CMNTY Platform

RATING:

4.6

(33)

About CMNTY Platform

CMNTY Platform is a highly intuitive online platform used by marketers and insights professionals for project-based market research and continuous insights communities. CMNTY's platform and services include panel recruitment, qualitative and quantitative research activities, video focus groups, moderation, AI-powered data analysis and reporting. CMNTY Platform offers a variety of qualitative and quantitative research methods, including digital journals, discussion boards, surveys, IDI and virtual focus groups combined into a single online platform. CMNTY supports short-term (turnkey) projects and continuous insights communities. Launch your project within a day, and get actionable insights within just a few days or weeks. Get a 360-degree view and continuous in-dep...

CMNTY Platform Pricing

CMNTY offers 3 plans: Professional, Advanced and Enterprise

Starting price: 

$499.00 per month

Free trial: 

Available

Free version: 

Not Available

Slide 1 of 2

CMNTY Platform Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for CMNTY Platform

1 - 5 of 33 Reviews

User Profile

Kimberly

Verified reviewer

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2018

Very intuitive.

Was able to organize a large group of clients.

PROS

I was looking for an interface to serve as a hub for about 100 nonprofit clients. CMNTY offers a beautiful interface. Very modern looking. I was easily guided in the setup process. I was literally up and running in under an hour.

CONS

I would have loved to see some tutorials. The opening video while the site was being built was a nice touch but I learn better by video.

Douwe

Information Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2017

We adopted the platform as our "new Intranet with extranet capabilities" and it works well for that!

communication in the team without central persons having to catalyze is great, it connects our virtual team. and it provides us with a logical (cloud based and allways access-able) platform for all our information, questions and idea sharing needs.

PROS

Easy to learn. Like LEGO. Slick but not overdone layout & design capabilities. Great functionality for nice price. Though the platform was not primarily designed for the use we do and see growing, it fulfills most of our needs. We also see @ feel great adoption bij CMNTY company and support. So we trust we find our grow path together.

CONS

We are up to use it with quite a lot of fora & blogs. The directory structure could be more flexible (harmonica functionality). Also a bit more design functionality per blog/forum would be nice. From the information sharing point of view we'ld like to bring more variety in visualisation (like magazines do). Also we are in need of a better/extendable/lay-outable member profile page/stamp per member.

Vendor Response

Hi Douwe! Thank you for making the comparison with LEGO. That's a huge compliment to us! You'll also be happy to hear that improvements to the discussion structure you mentioned are to be expected soon. We'll let you know when that is released. Thank you so much for taking the time to review our software, and we hope your community keeps adding the value you are already getting from it!

Replied May 2017

Sandra

Market Research, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

Satisfied overall

We use CMNTY mainly as a tool for setting online discussion forums on specific targets of our panel members. Overall, it offers satisfying service and help center is always available. Both admins and users can jump right in thanks to the platform's intuitive design. Plus, it offers a modern interface that's easy on the eyes.

PROS

CMNTY offers a user-friendly interface, also we can schedule activities not only daily but showing activities differentiating user groups. This way we can create specific forums and control which users or user groups have access to them.

CONS

Creating identical discussions for different target groups requires manually setting up each activity, you can’t duplicate. While CMNTY is user-friendly, this might take additional time if you need to replicate existing discussions.

User Profile

Michael A.

Verified reviewer

Higher Education, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2018

Interesting tool

PROS

So many possibilities when it comes to potential user interaction. Makes something that was typically only available for big companies accessible for everyone.

CONS

Hard to use. Many different nooks and crannies that are hard to get to. Took me a few days just to understand what I was looking at. Its also priced way too high. Maybe reduce the features and lower the price.

John

Research, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2024

Great people to work with

We came in contact with CMNTY during the pandemic when everyone and their brother advertised they could do on-line focus groups. CMNTY was the only platform that truly came through for us at a reasonable price. They have consistently provided a high level of customer service, working through the kinks and developing a better and better product over the years.

PROS

Easy to use and enough functionality to get the job done in a DIY context.

CONS

Nothing really to dislike at all. It works.

Reasons for switching to CMNTY Platform

CiviCom was lame and dropped the ball during a critical time.