Salesforce Service Cloud vs Forumbee

Salesforce Service Cloud has 529 reviews and a rating of 4.38 / 5 vs Forumbee which has 18 reviews and a rating of 4.89 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.38 / 5 (529)

4.89 / 5 (18)

Ease-of-Use

4.0 / 5

5.0 / 5

Value for Money

4.0 / 5

5.0 / 5

Customer Support

4.0 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

December 1, 2021

June 21, 2021

Pros/Cons

  • Pros

  • Has a straightforward, easy to use but robust set of features

  • Cons

  • I would like to add users to a specific category, which can only be done right now with closed categories, otherwise they are invited to the forum generally. This is not a big deal.

  • It can be a little difficult to keep track of all of the users. I feel it can visually become a little cluttered and disorganized.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos