Discord

RATING:

4.7

(429)

About Discord

Discord is a web-based communication tool designed to help teams and individuals create communities and collaborate with members. Key features include emojis, personal profiles, video backgrounds, profile badges, custom status, live streaming, server discovery, and screen sharing. Teams using Discord can organize servers into topic-based channels where members can share various types of media and collaborate. The platform enables users to build and interact with chat bots with Slash Commands. The desktop and browser app offers full keyboard navigation, allowing individuals to navigate through messages and jump across sections using keyboard shortcuts. Discord provides a Reduced Motion functionality, which is an accessibility feature that limits the amount and intens...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Discord Pricing

More pricing information is available directly from the vendor.

Starting price: 

$9.99 per month

Free trial: 

Not Available

Free version: 

Available

Discord video background
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Discord Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Discord

1 - 5 of 428 Reviews

User Profile

Joelle

Verified reviewer

Animation, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed November 2022

I Use Discord Every Day

I've used the basic version of Discord (no Nitro or anything fancy like that) for years now, and more recently have been using it for work due to Covid. It's been a great way to keep in touch in all cases. It's fast and easy and rarely goes down.I've also had the opportunity to moderate on a couple of servers. While there are certain very specific things that I wished were available, there was still a lot of room to personalize and add to the servers, and everything was relatively easy to learn with a few quick google searches.

PROS

It is my main method of communicating with friends and family. Overall, it's fast to setup and easy to use, especially when you've had a few weeks to get used to the format.

CONS

There are limitations for group chats and video channels. I don't know if you can get rid of these by paying, but they can be annoying when you want to get a group together but have one or two too many participants.

Reasons for switching to Discord

My friend switched for personal reasons and I wanted to stay in touch with them. I used both for a while and then more and more people in my friend circle started switching for Discord, so I made the switch for good.

Gerson

Legal Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed December 2023

Discord as the Main Communication Bridge in a Law Firm

It has been mesmerizing. Aside from the usual emails or platforms for productivity, Discord has provided us with an easy way to implement a solid communication bridge in our Law Firm. It is fast, well organized, and powerful. You're capable of building in Discord a complex server just as you need it to be and it will always work, you just have to be careful with permission management!

PROS

How customizable servers can be and that it can easily be used in a computer or in a phone at any time and anywhere. Servers are basically a solution for really complicated and structured organisms such as a Law Firm. We deal with different areas, lots of people, different services. Before using discord it was an actual nightmare having to create groups for something different while on discord everything is not only at a single place but is well organized and structured. You can basically have the entire building in a single server and everyone will see what they need to see. No more, no less. It's a brilliant solution and it receives continues updates for both, mobile and desktop.

CONS

What we have more issues with is probably connection and tags. The fact now tags have changed and there are no #0000 anymore makes it hard to have naming convections for work only profiles and when reaching outside of the server for Messaging or groups. Wishing the Law Firm server it hasn't been big problem due to the fact that names can be modified. Regarding connection we have noticed that calls or screen sharing needs a strong internet connection. On the office that's not much of an issue but in a fast environment and when calls have been the most urgent with people at the middle of the street, it hasn't been reliable.

Reason for choosing Discord

Because Telegram was at the end pretty much the same as What's App. it was not as powerful as discord is so, although it helped with health and people's privacy, it would leave us on the same place as before.

Reasons for switching to Discord

What's App is great, REALLY secure, and everyone is used to it. However, you can't have 2 groups in a single group and that's understandable. Who would need that? Well, when it comes to more complex solutions, probable a Law Firm. We didn't like much having 3 different groups taking much space when it could be a single server on Discord. Also, we noticed it was not healthy for people to have a group from their work in a personal app. That's why we went full work on Discord and let people enjoy from their privacy.

Isaak

Consumer Services, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2022

Great for gamers but needs work

PROS

I love how you were able to start communities or you could go ahead and communicate with people you meet over the Internet in a fun and safe way. It also introduces many unique features like screen sharing and group calling.

CONS

I feel like the quality of the calls needs to improve especially on mobile. There are several instances where we will have excellent Internet connection but a lot of the times we hear scrambling of other peoples voices in these calls and also the call will drop without it actually looking like anyone has dropped from the car. Also a lot of the times , the app will take us off of speaker or randomly put us on speaker.

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2024

Daily user review

I like it a lot. Everytime I can I build my community there.

PROS

I like the comunity aspect of it. It's very grateful to have your team in one place and make it all work by roles.

CONS

I sometimes find it difficult to set up and know what permission oes exactly. The app on iphone is very confusing.

User Profile

ERIC EMMANUEL SANTOS

Verified reviewer

Animation, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2023

Fanatic DISCORD user.

PROS

Available/accessible worldwide, real time and high quality communication for video and non-video calls, can be linked with several user at the same time, can be used/install with minimal computer/mobile specs. requirement, very helpful in conducting online class teaching/discussions and also for gaming.

CONS

So far, I don't have any downside experience with Discord, happy and satisfied with this application.