About Engagement Hub

Engagement Hub is a community software that helps businesses in the government sector and non-profit organizations build websites and manage stakeholder relationships. The platform enables managers to communicate with associates via automated emails and newsletters and track updates on various projects.

Administrators can connect with stakeholders via online forums, quick polls, surveys and more on a unified interface. Engagement Hub allows teams to comment on interactive maps, attend workshops, amend budgets and share stories on feeds. Additionally, supervisors can also share relevant plans, visuals and details regarding projects via FAQs, document libraries, blogs and external URLs.

Engagement Hub lets businesses segment stakeholders and configure role-...


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4 Reviews of Engagement Hub

Overall rating

4.75 / 5 stars

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April 2021

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

I am a user, i like it.

very helpful, useful tool to have.

Pros

Well Designed and easy to use. Supports a better work-life balance and improves productivity.

Cons

No major issues just a few connection problems and a lack of more features.

Response from My Business App

Replied April 2021

Thanks for giving our free trial a go. To access our full features, get in touch and we can provide you with a log in and you can see all the SRM, reporting and admin functionality behind the scenes. We're also happy to demo these to you on a virtual call if easier. Thanks, the team at Engagement Hub

February 2021

Karenna from ie marketing

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Implemented for several clients - excellent software with brilliant stakeholder functionality

Excellent service and software functionality that outranks all the competitors on the market

Pros

Unlike other software providers in this space like Engagement HQ or The Hive, Engagement Hub has an integrated stakeholder management system which is incredibly powerful. So on top of all the great tools to engage users on the front end - it makes the administration easier and more impactful. For example, being able to run reports of all users, tagging and segmenting user groups and communicating directly with each or being able to see a report of all the activity a user has undertaken on the site. It makes reporting and especially audit reporting much easier and vastly improves organisations' stakeholder engagement. The other great thing about the software is the team behind it, their passion and their knowledge - they are stakeholder engagement specialists so they understand both the software and what we're trying to achieve on the ground. They've made implementation and deployment simple and the ongoing support is second to none. Over the years I've recommended and implemented this software for many clients and I can't recommend it enough.

Cons

Nothing - all ideas I forwarded were taken up into the development roadmap and often implemented really quickly

Reasons for Choosing Engagement Hub

The superior stakeholder management, reporting capabilities and high level of customer service

Response from My Business App

Replied March 2021

Thank you, we're so glad you are enjoying our software and taking advantage of our advanced reporting capabilities. This is something that's really unique to Engagement Hub - as is our team of passionate engagement professionals. We pride ourselves on how we closely work with and support our customers and are pleased this shines through.

June 2021

Stephanie from COTA NT

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

June 2021

Great addition to our engagement work

Excellent way for us to conduct regular survey views of stakeholders and promote engagement

Pros

Customer support from the team is excellent and in terms of software, making life hugely more efficient

Cons

Integration easy. Some design features in user facing pages are a bit daggy

Response from My Business App

Replied June 2021

Thanks for your great review Steph, as the only all-in-one software there are some huge time savings so it's great you have seen those in your organisation. Also, you'll be pleased to hear we are just a few weeks away from releasing a whole new design for both the front and admin areas of the software. We're bringing the design up to meet the leading-edge functionality which will be a great addition to the whole software. Many thanks, the team at Engagement Hub

March 2018

Sara from Little Caesars Corp. Office

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

Engagement Hub is a great program aiding communities and helping them to do great things.

Pros

Great way to create projects within schools and communities of people. Easy to use and open lines of communication with those involved in the projects.

Cons

The site is well designed and easy to navigate through. I like that there are so many projects to look through and help organize all details in one place. Whether it is a simple social get together or a huge building project.