About inSided


inSided is a cloud-based community platform that is designed to improve client support and conversion rates. People have many questions in their mind before buying a product and they look for answers online. inSided lets you create your own community where customerse get satisfactory answers to their questions from other buyers of the product. Widgets allow for embedding relevant information on every page of the community. Availability of relevant content related to the product or service will help customers make a quick purchase decision.

This is an easy to configure and a true SaaS which will help increase a business's digital presence, value and organic traffic on your website. Users can conduct surveys to get valuable and clear insight from your the client community. Customer’s feedback will also help improve the quality of a product or service.



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Supported Operating System(s):

Web browser (OS agnostic)

7 Reviews of inSided

Average User Ratings

Overall

4.14 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

3.5

Ratings Snapshot

5 stars

(2)

4 stars

(4)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-7 of 7 reviews

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June 2018

Laura from SCOUPY

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2018

Customer oriented company; they act as they preach!

Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation.

Pros

All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach!

Cons

Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release.

June 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

June 2018

Great product for standard websites

A more professional forum than the open source version we were using, and it was alot cheaper than the competition.

Pros

It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price.

Cons

It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all".

March 2019

Brian from T-Mobile

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

3.0

March 2019

inSided review

inSided is a great base for our community forums. The ability to feature content, link outside of the domain and use your own visuals makes it a good looking experience.

Pros

It's stable and does what it has to do. Easy to use, new features are being added.

Cons

It's a one size fits all solution so it can be hard to customise. Both for our own use and in regards of personalised content for our customers.

December 2017

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

2.0

December 2017

Great ideas, slow execution. Excellent support and culture.

Pros

InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities.
The software is simple and easy to use for end-users and admins.
Some strong features that can have real business impact.
Customer support is excellent.
Moderation workflow is good for smaller communities.

Cons

The software is simple and without any development options to make front-end or back-end changes.
Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community.
Analytics are lacking severely, however this is being addressed.
Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed.
Ideas for improvements are slow to be realised.

December 2017

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Great service

Pros

flexible, high end software which helps us to built a community around our brand, since 4 years.

Cons

it is more expensive than other tools, which makes only is worth while with a solid businesscase .

December 2017

Maxime from NLE

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

December 2017

The inSided platform is very easy to use.

Our customers can now find answers to questions that have already been asked online. This ensures that there is less contact with our Customer Service.

Pros

Future requests are always taken seriously. They are always developing and improving to become better.

Cons

It would be better if the customer can adjust even more himself. This is happening more and more though.

May 2018

Oscar from Hi3G Sweden

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

Pros

Super stable SaaS platform with specialised functionality makes a perfect match with every company with large customer bases and many customer interactions.

Cons

Nothing so far.. Frictionless implementation and working on the ramp up phase currently.
To early to give negative feedback or improvements ideas.