Insightrix Communities software


12 reviews(4.5/5)
12 reviews(4.5/5)

Insightrix Communities is a cloud-based online research community platform designed for government agencies, corporate researchers and research units. It helps organizations in both qualitative and quantitative research by collecting information from community members.

Insightrix has digital dairies, which allow users to create digital notes and journals through text, video and images. The bulletin board helps users to have interactive discussions with participants of their community. Surveys can be conducted through online polls and questions including single choice, multiple choice or open ended.

Insightrix has real-time reporting that allows users to get reports in Excel or Word using filters and data exports. Users can customize the branding of their pages including colors, logos and backgrounds.

Insightrix offers in-depth training materials to learn about software functions and research techniques. Support includes access training, webinars, online chat and in person.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

12 Reviews of Insightrix Communities

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  • Dylan from Affinity Credit Union

    Number of employees: 201-500 employees

    September 2018

    Thank you - this was a great experience!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great project and product - Cheers! Dylan

    Pros

    - Data was gathered quickly
    - Good value for the project
    - Customer service was spectacular
    - Relatively easy to use and looks clean and professional

    Cons

    Everything was great - the only constructive feedback I have is that the "back-end/client-side" is not super intuitive... However, the user side is clean, functional and has great features!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Greg from Claymore Consulting

    December 2017

    Insightrix continues to adapt and improve the survey experience. They are reliable and honest

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy to use with mobile hardware and very easy to see what you have entered in context. The fields are quite legible and the fonts are easy to read

    Cons

    Video clips can be hard to view in some surveys but this has gotten better recently which repaired the one frustrating factor I experienced.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Danny from Danny Wilson CPA Prof Corp

    December 2017

    Survey Participant

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    -Visually attractive
    -Ease of navigation
    -Concise and well written surveys
    -Can contain video and audio

    Cons

    -If you don't respond within first couple of hours, survey is usually filled
    -10% of time do not quality for survey

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dan from Design etc

    November 2017

    software is user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The length of the surveys are good and the software is very user friendly I had no issues. The refresh feature is good.

    Cons

    The only problem or issue I have had is sometimes trying to log in. Other than that I have no other issues.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Thomas from Mechanic on Site Service Ltd

    November 2017

    A really great experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very easy to understand how to fill out the questionnaire.
    Not much writing most is multiple choice.
    Questions hit exactly the point.

    Cons

    Not much to say about cons, never had a problem or a crash.
    some times the pages are pretty long but that's not really a problem for me.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rob from City Centre Family Physicians

    Number of employees: 11-50 employees

    November 2017

    Have not had a need to contact Customer Report - overall have found all areas very user friend

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and the ability to navigate within the program quickly. Every area within the program is one click, you do not have to drill down through a number of modules to get to where you want to be.

    Cons

    I have not encountered any problems or concerns with accessing or using the is program. My only concern, to date, is completing this survey, as I have no concerns, it was difficult to surpass the requested number of characters required for this section

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Vickey from Hub City Display

    November 2017

    software is simple and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    there is compensation for using it and the surveys are interesting to me.

    Pros

    the software is easy to use and the surveys are not too long. Questions are well worded. You are well compensated for using it.

    Cons

    Sometimes you get started and then find out you don't fit the survey requirements.
    I wish they only sent surveys that you qualify for.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kevin from LCSD

    Number of employees: 501-1,000 employees

    November 2017

    Very Easy To Use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Again, the variable pieces allows us to be able to use different types of media when asking questions, thus allowing the user to provide better information on the topic.

    Pros

    The variable structures that are put in place for surveys. You can use video, pictures, or written pieces to support the viewer to provide better information to the surveyor.

    Cons

    Sometimes it does not allow a user to proceed to the next page. It will be unable to read the answers and we need to restart the page. The nice thing about this is that you can continue from where you left off when the survey quit.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kaitlyn from SGI CANADA

    September 2017

    Created a fully customized software to meet our company's needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Having the ability to receive customer's feedback on our products and services through surveys and discussion groups in a timely manner. Our panel helps our company continue to be customer focused

    Pros

    The ability to customize the software to match our company's brand. Insightrix provides excellent customer service when questions or issues arise.

    Cons

    Not having the ability to program surveys in the software that could be published outside the platform (directly to panelist's email address).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Debbie from Saskatoon Heath Region

    August 2017

    general user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I find that once I have signed in it is easy to maneuver through the system without a lot of frustration.

    Cons

    I am mostly frustrated only with the logging in, if you make an error on the logging in I wish it would tell you whether l
    User name or password is the error

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jenna from Dupont

    Number of employees: 10,000+ employees

    August 2017

    Excellent! Super easy to use and mobile compatible.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    There are cash rewards from the survey company for compeletion of surveys. That is the incentive to use it.

    Pros

    The ease of use. I do surveys for other companies and their software gives me way more headaches. The refresh pages always work which is also nice. Don't have to start over from scratch.

    Cons

    There are no major cons. Sometimes it takes awhile for the page to load but that likely has more to do with my internet speed then the software.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jessie from Lockwood & Wallington

    Number of employees: 2-10 employees

    August 2017

    I've never had any problems using this. Therefore I have never needed any customer support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use. This makes it enjoyable to use. I never have any errors when using this so there's no frustration.

    Cons

    I can't think of anything I don't like. I would be unhappy if it froze or locked up but it's never happened to me.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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