Insightrix Communities Software


Insightrix Communities is a cloud-based online research community platform designed for government agencies, corporate researchers and research units. It helps organizations in both qualitative and quantitative research by collecting information from community members.

Insightrix has digital dairies, which allow users to create digital notes and journals through text, video and images. The bulletin board helps users to have interactive discussions with participants of their community. Surveys can be conducted through online polls and questions including single choice, multiple choice or open ended.

Insightrix has real-time reporting that allows users to get reports in Excel or Word using filters and data exports. Users can customize the branding of their pages including colors, logos and backgrounds.

Insightrix offers in-depth training materials to learn about software functions and research techniques. Support includes access training, webinars, online chat and in person.

Survey
Survey

Survey

Account balance

Account balance

Survey information

Survey information

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



12 Reviews of Insightrix Communities

Overall rating

4.5 / 5 stars

Write a review

Showing 1 - 12 of 12 reviews

Start your review of Insightrix Communities

Write a review

Dylan from Affinity Credit Union

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Thank you - this was a great experience!

Great project and product - Cheers! Dylan

Pros

- Data was gathered quickly
- Good value for the project
- Customer service was spectacular
- Relatively easy to use and looks clean and professional

Cons

Everything was great - the only constructive feedback I have is that the "back-end/client-side" is not super intuitive... However, the user side is clean, functional and has great features!

Review Source: Capterra

Greg from Claymore Consulting

Ease-of-use

Customer support

Functionality

December 2017

Insightrix continues to adapt and improve the survey experience. They are reliable and honest

Pros

Easy to use with mobile hardware and very easy to see what you have entered in context. The fields are quite legible and the fonts are easy to read

Cons

Video clips can be hard to view in some surveys but this has gotten better recently which repaired the one frustrating factor I experienced.

Review Source: Capterra

Danny from Danny Wilson CPA Prof Corp

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Survey Participant

Pros

-Visually attractive
-Ease of navigation
-Concise and well written surveys
-Can contain video and audio

Cons

-If you don't respond within first couple of hours, survey is usually filled
-10% of time do not quality for survey

Review Source: Capterra

Dan from Design etc

Ease-of-use

Value for money

Customer support

Functionality

November 2017

software is user friendly

Pros

The length of the surveys are good and the software is very user friendly I had no issues. The refresh feature is good.

Cons

The only problem or issue I have had is sometimes trying to log in. Other than that I have no other issues.

Review Source: Capterra

Thomas from Mechanic on Site Service Ltd

Ease-of-use

Value for money

Customer support

Functionality

November 2017

A really great experience

Pros

Very easy to understand how to fill out the questionnaire.
Not much writing most is multiple choice.
Questions hit exactly the point.

Cons

Not much to say about cons, never had a problem or a crash.
some times the pages are pretty long but that's not really a problem for me.

Review Source: Capterra

Rob from City Centre Family Physicians

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Have not had a need to contact Customer Report - overall have found all areas very user friend

Pros

Ease of use and the ability to navigate within the program quickly. Every area within the program is one click, you do not have to drill down through a number of modules to get to where you want to be.

Cons

I have not encountered any problems or concerns with accessing or using the is program. My only concern, to date, is completing this survey, as I have no concerns, it was difficult to surpass the requested number of characters required for this section

Review Source: Capterra

Vickey from Hub City Display

Ease-of-use

Value for money

Customer support

Functionality

November 2017

software is simple and easy to use

there is compensation for using it and the surveys are interesting to me.

Pros

the software is easy to use and the surveys are not too long. Questions are well worded. You are well compensated for using it.

Cons

Sometimes you get started and then find out you don't fit the survey requirements.
I wish they only sent surveys that you qualify for.

Review Source: Capterra

Kevin from LCSD

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Very Easy To Use

Again, the variable pieces allows us to be able to use different types of media when asking questions, thus allowing the user to provide better information on the topic.

Pros

The variable structures that are put in place for surveys. You can use video, pictures, or written pieces to support the viewer to provide better information to the surveyor.

Cons

Sometimes it does not allow a user to proceed to the next page. It will be unable to read the answers and we need to restart the page. The nice thing about this is that you can continue from where you left off when the survey quit.

Review Source: Capterra

Kaitlyn from SGI CANADA

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Created a fully customized software to meet our company's needs.

Having the ability to receive customer's feedback on our products and services through surveys and discussion groups in a timely manner. Our panel helps our company continue to be customer focused

Pros

The ability to customize the software to match our company's brand. Insightrix provides excellent customer service when questions or issues arise.

Cons

Not having the ability to program surveys in the software that could be published outside the platform (directly to panelist's email address).

Review Source: Capterra

Debbie from Saskatoon Heath Region

Ease-of-use

Value for money

Customer support

Functionality

August 2017

general user friendly

Pros

I find that once I have signed in it is easy to maneuver through the system without a lot of frustration.

Cons

I am mostly frustrated only with the logging in, if you make an error on the logging in I wish it would tell you whether l
User name or password is the error

Review Source: Capterra

Jenna from Dupont

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Excellent! Super easy to use and mobile compatible.

There are cash rewards from the survey company for compeletion of surveys. That is the incentive to use it.

Pros

The ease of use. I do surveys for other companies and their software gives me way more headaches. The refresh pages always work which is also nice. Don't have to start over from scratch.

Cons

There are no major cons. Sometimes it takes awhile for the page to load but that likely has more to do with my internet speed then the software.

Review Source: Capterra

Jessie from Lockwood & Wallington

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

I've never had any problems using this. Therefore I have never needed any customer support.

Pros

The ease of use. This makes it enjoyable to use. I never have any errors when using this so there's no frustration.

Cons

I can't think of anything I don't like. I would be unhappy if it froze or locked up but it's never happened to me.

Review Source: Capterra

Displaying 1 - 12 of 12 reviews