# Khoros Communities Software Reviews, Demo & Pricing - 2026 > Review of Khoros Communities Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/community/khoros-communities-profile --- [Home](https://www.softwareadvice.com/) / [Customer Engagement Software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) / Khoros Communities Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Khoros Communities 2026: Benefits, Features & Pricing Wondering if Khoros Communities is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Khoros Communities 4.3 [(10)](https://www.softwareadvice.com/customer-satisfaction/khoros-communities-profile/#reviews) Pricing Pricing available upon request ### About Khoros Communities Khoros Communities is a community management platform for large enterprises to host and manage peer-to-peer spaces, enabling customers to post queries, search content, and share experiences. The software facilitates brand development by integrating authentic and trusted content into the customer experience as well as nurturing connections and engagement with pre-existing customers. The platform accelerates customer query resolution time and develops brand affinity by transforming customer interactions with a brand into digital learning experiences. The interactive platform enables customers to search and discover within the content, as well as share knowledge within the community. With Khoros Communities, brand managers can foster customer engagement and participation through forums, quizzes, gamification, and blogs, providing multiple channels for customer engagement and contribution. Users can also enable commenting and question features within the platform, so customers can share experiences and contribute to the knowledge base. Customer performance and engagement reports can be generated to identify top contributors and support interactions can be moderated and monit... ored, reducing the potential for any negative impact on the brand due to false or untrustworthy content. Wondering if Khoros Communities is right for your organization? Our Customer Engagement Software selection experts can help you in 15 minutes or less. ## Khoros Communities User Interface ## Popular Khoros Communities Alternatives Main Product Khoros Communities 4.3 [(10)](https://www.softwareadvice.com/customer-satisfaction/khoros-communities-profile/#reviews) Ratings Breakdown - 4.10Ease of use - 4.0Value for money - 4.20Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [Viber](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/) 4.4 [(4060)](https://www.softwareadvice.com/customer-communications-mngt/viber-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.47Value for money - 4.26Customer support - 4.32Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24134)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) 4.6 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.57Value for money - 4.66Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [Tremendous](https://www.softwareadvice.com/crm/tremendous-rewards-profile/) 4.8 [(500)](https://www.softwareadvice.com/crm/tremendous-rewards-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.82Value for money - 4.71Customer support - 4.69Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Khoros Communities Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Khoros Communities Features - Popular features found in Customer Engagement Communication Management Customer History Feedback Management Live Chat Multi-Channel Communication Reporting/Analytics - More features of Khoros Communities API Chat/Messaging Churn Management Commenting/Notes Content Creation Content Management Customer Experience Management Customizable Branding Discussions/Forums Engagement Tracking Gamification Group Management Ideation Knowledge Base Management Moderation Personalization Reporting & Statistics Search/Filter Tagging Website Management ## Khoros Communities Integrations SAP Customer Experience Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Salesforce Marketing Cloud Integration rated undefined from -1 review ## Khoros Communities User Reviews Overall Rating 4.3 Ratings Breakdown 5 40% 4 50% 3 10% 2 0% 1 0% Secondary Ratings Ease of Use 4.1 Value for money 4.0 Customer support 4.2 Functionality 4.2 Have you used Khoros Communities and would like to share your experience with others? Allison F. Verified reviewer Telecommunications 10000+ employees Used daily for more than 2 years Review source Reviewed August 2018 Using Lithium? Consult an expert! 5 Originally we started out using Lithium Communities, with our prepaid brands Boost & Virgin, after a very successful launch, we made the decision to move our 12 year old Sprint Community, over to Lithium. Initially the primary purpose for all Communities was call deflection. More recently we have begun to use it to improve our customer experience. The online Communities have had nothing but positive impacts on ROI. We have seen significant increases in Visits, Call Deflection, Engagement, Self-Service. If you would like more detail, please read about our Social Support success at https://lithosphere.lithium.com/t5/Lithy-Awards-2018/Lithys-2018-Sprint-Social-Support-Champion/cns-p/489438 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs. Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything. SEO. The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text & canonical URLs. Cons: Overall I am very satisfied, as with any tool there is always room from improvement or change, every company has specific needs, so these are a couple of things that would benefit me. Search. The internal search tool works good, but there is room for improvement. Lithium is currently working on enhancements, so I am looking forward to the new changes. Surveys. They have a great survey tool, but I would love to see an enhancement that would allow agents/community managers to respond to customer survey responses. This is probably an industry thing, but our customers tend to use the survey tool as a complaint box. Read More VR Verified Reviewer Internet 201-500 employees Used daily for more than 2 years Review source Reviewed October 2020 Too little too late for Khoros Communities 4 Overall, it ushered our org into the 21st century in terms of support and it did the job. But now, as online communities are scaling due to COVID, automation is key and that's where it's lacking. Time is money and Khoros's direction in terms of growth is about 6 months behind what other platforms are doing; we can't afford to wait for Khoros to catch up. Ratings Breakdown 3 Ease of use 1 Value for money 2 Customer support 2 Functionality Pros: The metrics dashboard is very impressive and I get so much insights from it. Very well done! Cons: The ROI is low as it's very expensive and they didn't make any updates on communities for a couple of years after they went through a few acquisitions and started focusing on social media support. The platform is robust and flexible...with a catch...which is to either have an in-house developer team to support you or use Khoros's technical consultants = more $. Reasons for choosing Khoros Communities At the time, they offered us a good deal. But that cost grew and grew each year to the point where it was over $200k per year with minimal improvements/updates/changes to the product. Totally unreasonable cost now. Read More VR Verified Reviewer Non-Profit Organization Management 51-200 employees Used daily for more than 2 years Review source Reviewed June 2023 Needs HIPAA compliance 3 Great user community. It's very technical. Things move very slowly and ideas take a lot of time to get included Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: Mobile responsive. Can do many things from your phone Cons: Very techy.Slow to deliver AuroraExpensive Reasons for choosing Khoros Communities Migration of all data Reasons for switching to Khoros Communities Jive was depreciated by Lithium/Khoros Read More VR Verified Reviewer Broadcast Media 10000+ employees Used daily for more than 2 years Review source Reviewed September 2018 Six years with Lithium Communities 4 I'm overall very happy with my experience so far with Lithium. We've recently extended our contract, can't show higher praise than that. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: It's feature rich. All main discussion styles are represented (Ideation, Knowledgebase, Discussions etc.). Pretty much zero downtime in all the years we've been a customer. Excellent success support services to help you get the most out of the product. Cons: If I'm picky, a slight change of focus towards Publisher in the last year or so. Has community innovation suffered? It's also definitely not the cheapest platform out there but we've found (via extensive research) that it's the best. Read More KP Karenny P. Verified reviewer Telecommunications 10000+ employees Used daily for less than 2 years Review source Reviewed February 2018 The power of the web become the best complete community experience 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I think the highlight of Lithium is the ability to have an instant response, at any time of the day or night. As the server tends to work 24/7. I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base. It easily converts a good publication in the forum into a KB article that will help the community forever. There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges. Lithium allows you to leverage your community to easily agglutinate the complementary support of sources and guides for your other users. Cons: We use a personalized version of it, therefore our experience may be different, but there are many inconsistencies and difficulties. For example, if two users have the same email address, it is difficult to change or delete one. That kind of things. Read More VR Verified Reviewer Used daily for more than 2 years Review source Reviewed December 2017 Good experience , it´s a powerfull tool. 4 Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: The flexibility (forum, blog, Knowledge Base, etc..). We can create differents communities with the same tool. Cons: The URLs aren´t friendly so We think it isn´t good for the SEO. With a URL friendly the visits could increase. Read More VR Verified Reviewer Real Estate Used weekly for more than 2 years Review source Reviewed May 2018 Great Software To Manage Community 4 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Lithium allows us to have 1-1 conversations with with our active consumer base, and also allows them to have interactions with one another. Cons: I honestly can't say anything that i dislike about this software. However, my least favorite part of any software is integration. Read More Viviana R. Verified reviewer 11-50 employees Used daily for less than 6 months Review source Reviewed December 2017 a great help 5 it allows to reach a greater number of users in an easy and fast way Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: is a great tool that facilitates social interaction on different platforms and with potential users Cons: it could improve in refining the searches and increasing the limit of texts and images, however it has a great variety of functionalities Read More VR Verified Reviewer Retail Used weekly for less than 12 months Review source Reviewed July 2018 Easy enough to use for beginners and intermediate users. 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Lithium is a great social media management tool. It is easy to get started and makes its convenient to monitor multiple social media platforms at once. Cons: I think it has been a great platform so far. No complaints. Easy enough to use for beginners and intermediate users. Read More TK Tharsanan K. Verified reviewer 51-200 employees Used other for free trial Review source Reviewed December 2017 lithium community best for commercial support 5 this product may introduce some kind of chatbot applications. soo that users easily interact with the product. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: User interface and features that they are providing are very good. Quick response when we need a representative support. representatives are very friendly and wise enough to clear our doubts. Cons: I don't see any problems with the product. only thing we want to consider is when taking the decisions regarding to the suggestion we have to consider what we really need and what is our unique problem. some times the suggested solution by the product may be very abstract so we have to consider what is our real problem and take decisions according to them. 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