All NiceJob Reviews
1-25 of 192 Reviews
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Joseph
Verified reviewer
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
AMAZING TOOL & WORTH THE INVESTMENT
The executive has helped us build our website, he knows what he's doing, super knowledgeable, professional, kind, and FAST! If there's a question you have or something you'd like to change on your website - they make it happen quick! We're used to waiting days - weeks for website changes to happen. OVERALL AMAZING STAFF AND INCREDIBLE SERVICE. 5 STARS ALL THE WAY! THANK YOU ALL FOR YOUR HELP.
PROS*Integrates seamlessly with our scheduling system - HouseCall Pro. *Automatically text & emails our clients asking if they would recommend our service after a job is clicked "finished." *When we first joined we started off with 41 reviews, we're now at 180 reviews total. That is a 340% increase!! *We've gotten more exposure on Google & Facebook because of the amount of reviews we've gotten through NiceJob *Our SEO has skyrocketed through the amazing website they built us at Convert.
CONSThe only con, is it doesn't integrate with Yelp for our customers to leave a review, but that is simply because Yelp has a strict policy.
Vendor Response
Wow thats awesome Joseph!! Great to see that kind of results generating reviews with NiceJob. And just wait till you see the new features we're rolling out soon!
Replied January 2019
MICHAEL
Verified reviewer
Facilities Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
The best reputation management platform for small businesses
Being one of the smallest companies in a competitive market, it was a struggle to show the public how much our clients loved us. This has made it easy for all of our clients to share their experience, for us to show the client outcomes and then it's a great platform to update our website and social media sites with all of it.
PROSIt has made it easy to maintain the online reputation of our small business while sharing everyone of our customer testimonials with the world.
CONSThe web app when interacting with the device on mobile has been slow/buggy.
Anonymous
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed July 2018
Growing Platform, Needs Improvement
NiceJob is easy to use out of the box. It's great for businesses that are starting out and getting their feet wet at collecting and managing reviews.
CONSNiceJob integrates with very few sites for leaving reviews. It does not integrate with sites for specialty businesses (e.g., legal, financial, real estate, etc.). Thus, it is limited for use by general, small businesses.
Vendor Response
Thanks for the review, we really appreciate feedback, and love hearing that you found it easy to use! We're integrating with several new specialty review channels in the medical and legal fields in the coming months, and just released an integration with Zillow! Please let us know if there are any specific sites that you'd love to see integrated and we'll do our best to have them added to our roadmap.
Replied July 2018
MICHAEL
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
From 20 to 130 reviews in just a few months! And our social media marketing had never looked better.
It has changed our SEM, SEO and reputation for the better. We're getting client and prospect engagement on social media through the automated posts and regularly get compliments on our high level of communication.
PROSThe software guides our clients thorough what some feel is the arduous task of leaving a positive review. It helps remind them if they wanted to leave a review and then shows then the review sites that they already use.
CONSSomeones the AI doesn't detect that a review had been left by a particular client and it continues to nudge them, much to their annoyance. These are few and far between, though.
Vendor Response
Love hearing results like that! It's been great working with you Michael, thanks for sharing!
Replied June 2018
Jennica
Verified reviewer
Individual & Family Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Beautiful, professional, custom website with integrated review software
I had a beautiful, professional looking website created that has done wonders for my business, as have the reviews I've received through their system.
PROSI submitted my custom requests and they built the website for my company in a very reasonable amount of time. I love that it's a monthly subscription instead of a huge upfront cost. The review portion of the software is awesome as their system does all the emailing and following up for you. Excellent customer service as well.
CONSI'd love it if there was a eCommerce option available that integrated with the website. Other than that, I've had no issues.
Jim
Verified reviewer
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2020
Well designed, effective, great product & service
Obtaining reviews from customers has always been a challenge. We would get them when the customer had the impulse to do so but otherwise we were not regularly getting this objective feedback from customers. This product has virtually eliminated that challenge.
PROSSetup quickly Integrated with my existing software (Housecall Pro)
CONSI look forward to more related products. This product is very targeted on a specific function and does an excellent job. I only wish they had even more tools to help my business , I have that much faith in their ability to execute.
Reason for choosing NiceJob
Features and effectiveness
Ben
Verified reviewer
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Great Software run by a Great Team!
I am overal very pleased with them. Even when there was a problem, their management team quickly took it upon themselves to correct it. They really stand behind their product and it clearly shows. I am so happy that I invested in their review management software and their website design product. (Nicejob Convert)
PROSAmazing review management software. Easy to use, very customizable, their convert website product brings results.
CONSTheir Zapier integrations can have faults.
Vendor Response
Thanks Ben! And such a pleasure working with you as well.
Replied August 2018
Mary
Verified reviewer
Individual & Family Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Effective - I've seen great results
The workflow is wonderful. Once contacts are uploaded, NiceJob takes it from there. I'm able to customize the messages that are sent to customers. I can hand-select customers I'd like to ask to review us. When sharing reviews on social media, I'm able to attach a relevant photo. Reviews over a certain number of stars (I choose how many) are shared automatically on social media accounts that I choose.
CONSIt doesn't work with Mindbody Online (yet). I need to upload a .csv file regularly, then click "invite" to get the ball rolling. When posting reviews on LinkedIn, the only option is to post to my personal profile rather than the company page. This may be a LinkedIn thing rather than a NiceJob thing.
Doug
Verified reviewer
Environmental Services
Used daily for free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Probably one of the easiest programs I've set up for business and that actually works.
The fact that this actually works and works well is huge. With so many tech companies out there, it's hard to choose. With NiceJob I've received about 10 reviews within a few days! This was only during the free trial. The paid version integrates with my dispatch software and will automatically work once jobs are complete! Saves time and makes money all at the same time! Excellent ROI!
Vendor Response
Thanks for the great review Doug! Love hearing feedback from our customers, and if you love how effective NIceJob is now, wait till you see what we have coming!
Replied February 2018
Stephanie
Accounting, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2023
Nice jobs is easy to use and effective too
Automated emails and text messages that trigger customers to leave reviews
CONSGetting the reviews at low occurrence, it may get improved.
Joe
Consumer Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Doubled our 5-star reviews in 6 months, upped employee engagement!
We're a home services business and have been using NiceJob for about 9 months, and it's terrific. In the first 6 months, we more than doubled the number of Google reviews we'd received in the previous 15 years! And the reviews are overwhelmingly positive. NiceJob makes it so easy for customers to leave a public review. It turns out if you make it easy, customers are happy to share good things about your company. There are lead generation features that seem simple to use, but we haven't deployed them yet. NiceJob support is fantastic - responsive, accommodating and solution-focused. A great experience overall.
PROSThe automated campaigns are simple and easy to customize. It's a lightweight solution that packs a big punch.
CONSDefault settings can make customers feel "pestered," but you can modify to suit your customer culture/expectations.
Phil
Facilities Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
1229% Growth since joining earlier this year!
Awesome. It's so much easier to close jobs when your reputation is glowing online. When we have 161 google reviews or more than 50 Facebook reviews and our competition (whom we still love) only has a handful, it makes the decision pretty easy for the customer.
PROSIt's easy to use and integrates with my CRM (Jobber). Once the job is closed, the review invite gets sent out up to 4 times.
CONSSometimes if the customer doesn't use their real name the system has no way to know that the customer I sent the invite to actually already left a review so they keep getting email until the end of the campaign.
Vendor Response
Nice job Phil! Love seeing companies like yours that truly do great work get the reputation they deserve, thats our mission!
Replied August 2018
Dwayne
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Review
I love the fact that Nice Job sends customers notifications to give a review for my business! The reviews help me to stand out amongst all of my competitors and generate me additional business.
CONSI don’t have any dislikes about the software.
KYLE
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Awesome Product with Great Results
Excellent. A call was setup to address any concerns and tweaks were made to meet my needs. Just awesome
PROSThe ease of use to get the request for a review to the client/customer. In todays environment we all need reviews to drive business and NiceJob makes colleting this information hassle free and seamless.
CONSin Stories I have to add pictures and collaborate/reply with the person who left a review. Because I deal with interior spaces in someone's home I am not able to interact as posting a picture is a violation of a persons privacy.
Eric
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Very effective
I like how many reviews we’ve received since signing up
CONSThe dashboard is a little confusing but I really don’t spend much time in there
Shawn
Consumer Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2016
Great SEO and company display!
We have used Hatch for the last few years to show off our cleaning company to potential customers. We have had nothing but success in attracting a steady flow of new business. Also sharing our latest projects on social media is easy with Hatchs features. We really do feel we are getting full value for our investment with Hatch.
PROSDisplay and easy to add new projects. We are getting great SEO and ranking is great.
CONSAccessing videos and uploading could be better.
Vendor Response
Thanks Shawn! Great feedback, and we'll work on making the videos and uploading easier...love to get your next review up to all 5 stars!
Replied October 2016
Carl
Mechanical or Industrial Engineering, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Nicejob has helped my business gain a ton of reviews
It has been great working with nicejob in every aspect!
PROSNice job took us from a 4.8 rating with 30 reviews up to 120 with a 4.9 and that is only google!
CONSNone, I dont have any complaints exept that I had to fill this section out lol.
Jeremiah
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Best review software on the market
We met company representative the ICE Expo and signed up for the free trial of NiceJob. We gained so many new reviews from the trial that it was a no brainer for us to continue using the software.
PROSEase of use, price, and RESULTS! Nicejob delivers the results they promise.
CONSNothing really. It has helped our online reputation tremendously.
Vendor Response
Love hearing about those results Jeremiah! That makes our day, and keep up the great customer service, your reviews are awesome!
Replied August 2018
Lee
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Excellent Product
The product & the team are excellent. Customer service is outstanding.
PROSIts easy, effective & helps win business.
CONSThere are no cons, the product integrates into all my systems & increases business.
Reason for choosing NiceJob
It was better
Reasons for switching to NiceJob
I was recommended by a company to use the product & due to the ease of use for the business & the customer it was a no brainer.
Daniel
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Great platform for review automation
Great experience
PROSWe use it in sync with jobber the process is all automated
CONSAccurate lead tracking. I think the insights need a little bit more work
Reason for choosing NiceJob
The review and website integration
Jennifer
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Tried Others - This is Great!
They called me after setting up free trial. Customer service is great!
PROSCampaigns - Emails and Texting. Works with my CRM - Liondesk
CONSHow to add a single contact was not easily found.
Reasons for switching to NiceJob
Oggvo was overly expensive
Phillip
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Excellent response time!
NiceJob is synced with my CRM and makes asking for reviews a breeze! Being able to access everything via iPhone app is a plus as well.
CONSThis is only the second day using NiceJob. I did set up a test on myself and noticed the message that was text to my phone did not highlight my google link for easy 1 touch redirect to leave a review. I feel like this needs to be addressed to make it simple for my customers to leave a review.
Vendor Response
Thanks Phillip, thanks for the great review and excited to be working with you! We've also reached out to you via our support channel to get details on the Google experience you mentioned. NiceJob automatically detects if your customer is logged into Google, and if they are directs them straight there, essentially a 0 touch redirect!
Replied February 2018
Arie
Facilities Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
This is a Great marketing platform
My old website cost nearly $ and then a monthly fee to have SEO and it did not look as good as my NiceJob site and barely produced any inbound customer requests. I've had the NiceJob marketing platform for about 2 years now and from day one it blew the doors off my old site as far as customer leads, it looks 10 times more professional and it also makes staying on top of social media almost effortless. To say that I am Super Impressed would be an understatement. I highly recommend the NiceJob marketing platform.
Vendor Response
Thanks Arie for the awesome review! Love hearing feedback like that, and can't wait to keep working with you to grow your company even more!
Replied March 2017
Lara
Utilities, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Excellent Review Request software
Excellent!!!! They are amazing to work with. [SENSITIVE CONTENT] and the entire team responds quickly to any questions or concerns that you have.
PROSIt is extremely easy to use. There is no learning curve and we are already seeing excellent results.
CONSNothing. I cannot think of a single thing that I don’t like.
Carrie
Consumer Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Excellence!
Excellence on everything. There is always usually an email or phone call to make sure my questions/concerns were addressed and completely solved.
PROSEase of use. Excellent customer service and technicians. Ability to display reviews instantly on different platforms.
CONSAll is great so there is nothing I like least.