Quip has great integration, it's a great platform for project management and customer service is great.

Quip is frustrating because it's really clunky and restrictive.

Quip is free/inexpensive. And it's easy to add people, so collaboration is a breeze.

Absolutely happy how it worked for our company with Quip. It was also a big help to find everything I needed when I joined the company.

Another nice feature of this tool is that you can mention people in the document and assign them to some action.

Quip UI is really smooth, and feels new! it has a good functionality to provide the revision history for the document, which I think is very useful.

I think the UI is missing basic functionality. It is hard to revert to an old version or it can get slow if too many people are using it at once.

Great For Large Teams - Pricing Prohibitive For Small Business.

First to start off their customer service is phenomenal, lots of follow up and FAQ information at your fingertips. I enjoy that they integrate well with salesforce.

I like that it's secure but its not that intuitive or easy to use. I wish it were because the security is a good feature.

Ones stop Project Management and collaboration tool.

Quip as a great collaboration and organizing tool.

Software and/or updates can sometimes be slow or laggy. Other than this, I can not think of any other problems we have ran into.

I really hate how embedded images work. It's bordering on impossible to make it look how you want and you'll have to compromise on it looking sort of crappy.

There's only a limited level of customization available for users.

Sometimes it is hard to undo your action for example by mistake if you delete anything in a doc, the normal undo command does not work.

The design and layout is superb, I specifically love how you can folders visually and it is attractive.

First time using Quip, easy to use and adaptable.

I like working with Quip, because of the fuss-free UI, it's just a simple slate where you can integrate tasks, spreadsheets, code snippets and many more. You can add comments and have version control.

Overall good platform for what we need and really appreciate the transparency it provides for our projects.

For collaborative document sharing, editing and creation, Quip is a solid choice especially if you rely on integration with Salesforce data.

I like being able to literally cross off your list of todos,  It's nice to see a task completed with a nice strike through it.

Sometimes some features are lost because you don't find where to use those.

I enjoy working with Quip as it is very easy to use and it has a lot of features and tools not only for time management, project planning it is also very helpful for online collaboration.

Give it a try, it is well worth the money and provides flexibility for a whole range of projects and tasks.

The fact that everything is there and it's secure and I'm always adding to it makes it more valuable for me and my team every day. Especially when I can pull up costs or ideas when out and about.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

US Dollar

Quip is a cloud-based project management and task collaboration solution that help users work together and communicate without emails. Users can create and edit spreadsheets, documents and checklists in the system, and team members can chat and comment on files in real time. The solution is also available for on-premise deployment.


With Quip’s team chat feature, users can create different chat rooms on different topics, and there are discussion threads for each document. Users can attach documents to chats, and the document will appear by the chat, so users can chat and view documents at once. Quip’s task list offers personal to-do lists, project milestones and priorities lists and allows users to check off finished tasks. When tasks are checked off, other team members are automatically informed.


Quip offers dedicated apps for iOS and Android. Users can also work offline, and documents can be synced in the system when internet connection gets re-established.


Quip is available on a monthly subscription basis that includes support via email and phone.



LongDescription

File Management

Commenting/Notes

Milestone Tracking

Content Delivery

Project Workflow

Surveys & Feedback

Status Tracking

Meeting Management

Idea Management

Document Storage

Access Controls/Permissions

Task Scheduling

SSL Security

Real Time Editing

Change Management

Single Sign On

For Nonprofits

Project Management

Task Planning

Product Roadmapping

Communication Management

Brainstorming

Office Suite

Calendar Management

Collaboration Tools

File Recovery

Full Text Search

Content Publishing Options

Data Import/Export

Offline Access

Group Management

Document Classification

Self Service Portal

Version Control

Ideation

Notes Management

Mobile Access

Requirements Management

Real Time Data

Data Security

Discussions/Forums

Role-Based Permissions

Workflow Management

Project Tracking

File Sharing

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Task Editing/Updating

Real-Time Chat

Event Management

Chat/Messaging

Document Review

Create Subtasks

Team Chat

To-Do List

Recurring Tasks

Prioritization

Supplier Management

Project Planning

Archiving & Retention

Third-Party Integrations

Task Management

Live Chat

Document Management

@mentions

Document Generation

Member Directory

Document Capture

Task Tagging

Task Progress Tracking

Content Management

Product Lifecycle Management

Traceability

Stakeholder Defined Attributes

Search/Filter

Productivity Tools

Windows 7

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Personal: Free

Business: $30/month for 5 users - $12 per user per month after that

Enterprise: $25 per user per month

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Quip

Live Online

Webinars

Documentation

Videos

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Support Ticket Management

Real-Time Analytics

AB Testing

Cataloging/Categorization

Case Management

Personalization

Multi-Channel Management

Text Analysis

360 Degree Feedback

Customizable Reports

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

Sentiment Analysis

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Customer Database

Call Recording

Interactive Content

Call Logging

Offline Form

Print Management

Customizable Fields

Automated Routing

Churn Management

Assignment Management

Call Center Management

Batch Communications

Progressive Dialer

Template Management

Email Tracking

Win/Loss Analysis

Customer Complaint Tracking

Call Routing

Problem Management

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

Quip vs Zendesk Suite

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Advisor Recommendations & User Awards

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