ExpertVoice vs Yotpo
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.4 / 5
Value for Money
4.3 / 5
4 / 5
Customer Support
4.7 / 5
4.5 / 5
Functionality
4.2 / 5
4.4 / 5
Last Review Written
January 25, 2024
August 9, 2024
Pros/Cons
Pros
- This was a great way to learn more about products while also taking advantage of great discounts.
- There is great support from an internal team that helps us hit timelines. They also proactively help us improve and grow within the platform.
- The account management team is amazing and goes above and beyond. They're helpful, informative and teach best practices.
Cons
- This is a completely ineffective tool. They are unable to target retailers they claim.
- There is not an aspect of Expert Voice that our team dislikes.
- Expect them to fail to meet KPIs and statement of work. We ended up at around 15% of the KPIs that we mutually set which were based on engagements and on products seeded.
Pros
- The support that is given to a small company is superb and we are so grateful for the partnership that we have formed with Yotpo. They are great partners and we look forward to growing with them.
- Great customer service team from the sales call all the way to implementation. Very powerful platform with a lot of great features.
- Yotpo is a great tool to gather honest customer feedback regarding your companies performance. Yotpo is not geographically based so it's the best tool for national businesses.
Cons
- In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it.
- The review platform is very expensive for what it is - basically just sending emails to customers. So the more emails they send the more you pay, but it is way more than should be.
- It has a many features and you can get lost during setup when you don't know the software.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
