About ToucanTech

Grow your alumni community with ToucanTech, a cloud-based software. It is designed for businesses, universities and schools. It is an all-in-one community software that saves both your time and cost.

With secured protocols and servers, it ensures the security of your data. ToucanTech database lets users easily import, search, update, filter and group records in a few steps. Users can measure engagement, track activities and create custom reports. It allows users to draft and track email conversations including bulk emails. Managing email lists,processing donations and tracking donors become easier with ToucanTech. It connects alumni, which helps them share their precious moments and plan reunions. It is a great knowledge-sharing platform where ...


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Supported Operating System(s):

Web browser (OS agnostic)

73 Reviews of ToucanTech

Average User Ratings

Overall

4.87 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(75)

75

4 stars

(7)

7

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 73 results

August 2021

Melanie from The Portsmouth Grammar School

Verified Reviewer

Company Size: 201-500 employees

Industry: Education Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

So happy we made the switch to Toucan Tech!

We are finding the Toucan Tech team an absolute joy to deal with. They know their stuff and are incredibly responsive and customer-focussed. I couldn't be happier that we have made the switch.

Pros

Having everything integrated in one system has radically improved our working processes. I have a very small team and reducing our admin load means we can spend more of our time doing the really important stuff like meeting donors and creating inspiring campaigns - which is also what we enjoy most.

Cons

We probably weren't fully prepared for the workload involved in verifying new members to the online community and this has made us review exactly when we fully launch the portal to our whole alumni community.

Reasons for Choosing ToucanTech

Having one integrated system definitely appealed. TT also offered great value for money and seemed the slickest product which was best suited to our needs.

Reasons for Switching to ToucanTech

We found RE too complex for our needs and also lacking in other areas (i.e. alumni relations and events). It felt like we needed a data expert on the team in order to gain proper reporting value from it and this was never going to be an option. I also grew increasingly frustrated with the time it was taking to rollout full functionality to NXT. We had already made the decision to move before news came out of their data breach in 2020, but their handling of that situation made me even more certain we had made the right decision.

November 2019

Catherine from The Princethorpe Foundation

Company Size: 201-500 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

An excellent, "one-stop shop" software for all your Development Office needs

Toucan Tech were extremely helpful during the decision making and transition phase and since we began using the software have been incredibly supportive and taken any feedback on board and further developed the product. We now have over 300 members of our online community since we launched it 6 weeks ago and the numbers are climbing daily. Communications with alumni are simple to use and look fantastic. Record keeping is also easy and efficient. We are absolutely delighted with the product and very happy to recommend it.

Pros

One software for alumni relations, communications, donations records, moves management and online community feature Ease of use Excellent support and training Attractive user interface Continual expansion and development of the product following feedback from users Ease of migration from previous provider to Toucan Tech Commitment and knowledge of the product from all the staff from top to bottom An understanding of Development Office work and what customers want

Cons

No major complaints - any queries have been dealt with quickly and efficiently

Reasons for Choosing ToucanTech

As previously described, Toucan Tech could offer all the features of an online community, communications, alumni relations and donation records under one umbrella. Although a higher cost than our original provider it was less than other competitors and offered more features. It was a very easy decision to switch and we have been very impressed with both the service and expertise of their staff all the way through the process.

Reasons for Switching to ToucanTech

Our previous provider was able to supply a rudimentary database for alumni and donor relations but could not offer the level of online presence we required and was in danger of being "left behind" in the development of the product compared to others on the market. Support was poor and the product was inefficient and cumbersome to use. We wanted a piece of software that could do all the things we wanted in one place at a competitive price and Toucan Tech perfectly fitted the bill.

July 2021

Paul from Queenwood School

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2021

A user-friendly and comprehensive solution backed by exceptional customer service

Pros

ToucanTech meets all the needs of our school fundraising, alumni and community engagement programs. It is incredibly intuitive and - because it is purpose-designed for an organisation like ours - pretty much everything just works as it should right from the outset. The support team are extremely responsive and are also proactive in offering help and suggestions. We have barely needed any assistance from our IT team. Useful new functionality is constantly being added, and I'd like to see our school expand use further, for example to manage the whole school website and/or to manage admissions as that module gets finalised.

Cons

Nothing of any note. A couple of minor and inconsequential bugs were quickly sorted.

Reasons for Choosing ToucanTech

ToucanTech was competitively priced, purpose-designed for an organisation like ours and offered a comprehensive solution that was all included for the price. Alternative products were going to be much harder to install and implement; were going to work out more expensive, especially when factoring in the fees for optional modules and support. There was a noticeable difference in terms of how well the product worked from the outset - and the likelihood of having requested modifications implemented - compared to products offered by massive organisations where it felt the proposed solution was an unimportant afterthought compared to their main business in commercial and other markets.

June 2021

Tuija from International School of Paris

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2021

Toucan Tech Alumni Platform

We finally have an alumni database and a possibility to encourage our alumni to get in touch and create their own subgroups, still within the realm of the school.

Pros

The absolutely best part of Toucan Tech is their responsive support and development team. Whenever there have been issues, the team has responded rapidly and with a determined goal of resolving any problems.

Cons

The software is at time clunky and the user experience is not always the best possible, but with little tweaks these can be improved.

Reasons for Choosing ToucanTech

Price and accessibility.

May 2021

Michael from King Edward VI School, Stratford upon Avon

Company Size: 51-200 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

May 2021

Needs fulltime use, otherwise very frustrating to use occasionally

I use it very seldom, but find it frustrating to obtain the results I require. Help information is on separate webpage and the search on that is not comprehensive.

Pros

It's comprehensive and obviously has many features that are not relevant to some users

Cons

It's not intuitive, and no hints are given when an error occurs

Reasons for Choosing ToucanTech

Not in my remit

Reasons for Switching to ToucanTech

Not my decision!