Higher Logic Vanilla vs Yammer

RATING:

4.4

(63)

Higher Logic Vanilla has 63 reviews and a rating of 4.41 / 5 stars vs Yammer which has 798 reviews and a rating of 4.2 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (63)
4.2 (798)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
August 1, 2022
February 20, 2024
Pros/Cons
  • Pros

  • We needed a solution with a robust API and Vanilla has done a really great job on that front.
  • The theming architecture in particular is incredible and allows us to create beautiful forums that integrate with seamlessly with our branding. Second, it's actively developed and open source.
  • Cons

  • There are several pain points that I encounter however on Vanilla Forums. The group feature has not been working well although a many improvements have been made in the past year.
  • Also, the migration from staging to live is manual and open to user error. Image compression (or the lack of) has been a big issue for us as our sites are very visual and performance has suffered.
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  • Pros

  • Used this in a big corporation nationally and is a great means to communicate with multiple departments and ensure everyone has the same information.
  • Being able to communicate with many organizations in my company is great and useful. It is easy to use and organized.
  • Cons

  • The way it displays/sorts the feed is just confusing and unintuitive. Makes it hard to find specific posts.
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Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos