# Viafoura Software Reviews, Demo & Pricing - 2026 > Review of Viafoura Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/community/viafoura-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Viafoura Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Viafoura 2026: Benefits, Features & Pricing Wondering if Viafoura is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Viafoura 4.8 [(9)](https://www.softwareadvice.com/community/viafoura-profile/#reviews) Pricing Pricing available upon request ### About Viafoura Viafoura is a digital experience company that helps brands activate their audiences through a suite of engagement and personalization solutions, maximizing conversions of unknown to known users. We work with brands to build direct relationships with their audiences, creating the foundation for a scalable first-party data strategy while reducing dependency on social media. In fact, our socially immersive tools — including topic and author follows, real-time conversations, an on-site community feed, personalized notifications and alerts — engage, convert and retain visitors right on customer websites. Viafoura’s industry-leading, AI-powered content moderation solutions are customized to support each customer’s unique community guidelines. As a result, customers can scale and streamline their audience engagement and community-building initiatives while maintaining a civil and brand-safe environment. Our solutions leverage advanced machine learning to process and analyze terabytes of first-party engagement and behavioural data. This data is then transformed into predictive and actionable insights, such as personalized recommendations, user propensity scores, dynamic user profiles,... interest-based cohorts, personas and rich data visualizations. These proprietary data signals are all available for integration with customers’ data platforms through various methods, like data APIs, real-time webhooks and raw data exports. All of our solutions are highly customizable and can be easily integrated into customer tech stacks, including their CMS, identity management and subscription platforms using lightweight JavaScript modules or native APIs. Plus, our flexible commercial models offer traditional SaaS licensing and ad-supported implementations whereby customers pay no up-front licensing fees and share in the incremental ad revenue generated by Viafoura’s high-performing ad units. Wondering if Viafoura is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Viafoura User Interface ## Popular Viafoura Alternatives Main Product Viafoura 4.8 [(9)](https://www.softwareadvice.com/community/viafoura-profile/#reviews) Ratings Breakdown - 4.78Ease of use - 4.14Value for money - 4.78Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Yotpo](https://www.softwareadvice.com/marketing/yotpo-profile/) 4.5 [(376)](https://www.softwareadvice.com/marketing/yotpo-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 3.94Value for money - 4.49Customer support - 4.39Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [Influitive](https://www.softwareadvice.com/marketing/advocatehub-profile/) 4.7 [(247)](https://www.softwareadvice.com/marketing/advocatehub-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.46Value for money - 4.83Customer support - 4.47Functionality Pricing Starting at $1499.00 per month Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1457)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) 4.6 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.57Value for money - 4.66Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [Weave](https://www.softwareadvice.com/product/158992-Weave/) 4.3 [(670)](https://www.softwareadvice.com/product/158992-Weave/reviews/) Ratings Breakdown - 4.46Ease of use - 4.10Value for money - 3.92Customer support - 4.28Functionality Pricing Available upon request Get Price ## Viafoura Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Viafoura Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Viafoura Access Certification Access Controls/Permissions Access Management Alerts/Notifications API Churn Management Commenting/Notes Communication Management Compliance Management Content Creation Content Management Customizable Branding Data Import/Export Data Visualization Discussions/Forums Email Reminders Engagement Tracking Feedback Management Gamification Ideation Live Chat Member Directory Membership Management @mentions Moderation Multi-Factor Authentication Multi-Language Password Management Personalization Privileged Account Management Proactive Chat Reporting/Analytics Reporting & Statistics Self-Service Access Request Sentiment Analysis Single Sign On Social Media Integration SSL Security Tagging Unified Directory User Management User Provisioning ## Viafoura Integrations LoginRadius Integration rated undefined from -1 review Outbrain Integration rated undefined from -1 review Zephyr Enterprise Integration rated undefined from -1 review MPP BI Integration rated undefined from -1 review ## Viafoura User Reviews Overall Rating 4.8 Ratings Breakdown 5 78% 4 22% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.1 Customer support 4.8 Functionality 4.6 Have you used Viafoura and would like to share your experience with others? Richard C. Verified reviewer Media Production 201-500 employees Used daily for less than 12 months Review source Reviewed August 2021 Supercharged user engagement 5 My experience with Viafoura has been overwhelmingly positive. Their account reps and managers reach out to us regularly to help us with challenges or show us new ways to use their products. I highly recommend their products to any publisher hoping to add community engagement to their sites. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The implementation of this product, as well as the moderation features, make Viafoura a wonderful solution for reintroducing user conversations on our Web sites. We are a local media provider and publish scores of stories every day. We had given up on commenting and live chats because of limited time available to moderate those conversations, but the AI and human moderation offered by Viafoura has made this a viable option for us again. We still review the user comments each day but without this proactive moderation offered by Viafoura, we wouldn't have moved forward. Also, the AI seems to become smarter over time as we manually override its choices. Cons: Early in the deployment the AI moderation was still learning and more local moderation was needed. But in the past few months we have been able to scale back the time we devote to moderation. A production-ready mobile app SDK would be great as well! Read More MM Mike M. Verified reviewer Sports 5001-10000 employees Used daily for more than 2 years Review source Reviewed May 2021 Two minutes for Roughing! 5 Viafoura help us ensure things are always running smoothly within Sportsnet.ca's commenting community, a place which -- given the naturally polarizing nature of the subject matter -- can be quite, er, "spirited" at times. Their moderation workflow allows us to see where some users may be stepping over the line and in need of a few minutes in the penalty box, to see the sports metaphor through. Beyond that, the customer support is top-notch and the roadmap of new features we can benefit from in the future is very robust. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Although we thankfully don't utilize it as much as other sites may need to, the incremental ban functionality is extremely valuable and helps us maintain decorum within the comment threads on our news articles. Cons: Haven't come across anything that feels truly lacking or problematic. Read More FH Fran H. Verified reviewer Marketing and Advertising 201-500 employees Used daily for more than 2 years Review source Reviewed September 2019 Viafoura fits to our business 4 In our case, we need to offer users a ratings and comments platform in a large number of pages (more than 3 million pages) , administrator moderation, integration with a third party identity management platform, business owners could manager their comments, etc... Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: It is a flexible and configurable software, it makes easy the integration in different ways (frontend, api,...) and the offer a good customer service. Cons: Maybe the administration application could be structured in a more usable way, but in general the software covers all the expected funcionalities with quality. Reasons for choosing Viafoura They offered the most accurate offer to our requirements Read More KB Kattia B. Verified reviewer Newspapers 501-1000 employees Used daily for less than 2 years Review source Reviewed September 2019 The best tool to moderate comments 5 The ViaFoura moderation system helps to build a loyal digital community that interacts, thinks and discusses without offenses. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: ViaFoura adds value to our subscription-based business model. This tool allows us to increase engagement, subscriptions and retention rates of readers. ViaFoura makes it easy to eliminate offensive and defamatory comments. It allows us to keep a community of readers away from xenophobia, discrimination based on gender or origin because we can moderate comments and avoid inappropriate words. Cons: I haven\`t negative observations about this software. Reasons for switching to Viafoura Security Vendor Response Thank you so much Kattia! Replied October 2019 Read More NE Niels E. Verified reviewer Newspapers 51-200 employees Used daily for more than 2 years Review source Reviewed June 2021 ViaFoura 4 Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Easy to use as a user and provides a lot of insights as a product manager. Cons: For us the migrating to V3 was hard because of the custom features we've build in. Read More PR Penny R. Verified reviewer Media Production 5001-10000 employees Used weekly for more than 2 years Review source Reviewed August 2019 A company that truly partners with you 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Viafoura has been a true partner with us for many years. They have rolled out several features that were custom to our setup, and have excellent customer support. Cons: They have been a little slow to deliver on some new products. Read More ES Erica S. Verified reviewer Newspapers 201-500 employees Used weekly for more than 2 years Review source Reviewed September 2019 Commenting platform 5 Ratings Breakdown 4 Ease of use 5 Customer support 5 Functionality Pros: AI integration streamlined comment moderation process. Cons: Bulk moderating comments was clunky. Analytics dashboard was clunky and could have provided richer data. Read More RC Ridhima C. Verified reviewer Architecture & Planning 51-200 employees Used daily for less than 6 months Review source Reviewed July 2021 Enhances your level of connectiveness 5 Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: Easy to run and works with all the major platforms . Customer Service is helpful and quick to reply . The spam filter almost never misses . Cons: There isn't much room for customization and for leaving notes. Read More FC Felipe C. Verified reviewer Newspapers 501-1000 employees Used monthly for more than 2 years Review source Reviewed September 2019 Time saving commenting solution 5 Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Very easy to filter out non-approved comments Cons: Not that easy to calculate return on investment Read More Showing 1 - 9 of 9 Reviews ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24121) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16378) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4464) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times Stuck Between Options? 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