About Viafoura

Viafoura is a digital experience company that helps brands activate their audiences through a suite of engagement and personalization solutions, maximizing conversions of unknown to known users.

We work with brands to build direct relationships with their audiences, creating the foundation for a scalable first-party data strategy while reducing dependency on social media. In fact, our socially immersive tools — including topic and author follows, real-time conversations, an on-site community feed, personalized notifications and alerts — engage, convert and retain visitors right on customer websites.

Viafoura’s industry-leading, AI-powered content moderation solutions are customized to support each customer’s unique community guidelines. As a result, custo...


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9 Reviews of Viafoura

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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August 2021

Richard from Griffin Communications, LLC

Verified Reviewer

Company Size: 201-500 employees

Industry: Media Production

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2021

Supercharged user engagement

My experience with Viafoura has been overwhelmingly positive. Their account reps and managers reach out to us regularly to help us with challenges or show us new ways to use their products. I highly recommend their products to any publisher hoping to add community engagement to their sites.

Pros

The implementation of this product, as well as the moderation features, make Viafoura a wonderful solution for reintroducing user conversations on our Web sites. We are a local media provider and publish scores of stories every day. We had given up on commenting and live chats because of limited time available to moderate those conversations, but the AI and human moderation offered by Viafoura has made this a viable option for us again. We still review the user comments each day but without this proactive moderation offered by Viafoura, we wouldn't have moved forward. Also, the AI seems to become smarter over time as we manually override its choices.

Cons

Early in the deployment the AI moderation was still learning and more local moderation was needed. But in the past few months we have been able to scale back the time we devote to moderation. A production-ready mobile app SDK would be great as well!

May 2021

Mike from Rogers Sportsnet

Company Size: 5,001-10,000 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2021

Two minutes for Roughing!

Viafoura help us ensure things are always running smoothly within Sportsnet.ca's commenting community, a place which -- given the naturally polarizing nature of the subject matter -- can be quite, er, "spirited" at times. Their moderation workflow allows us to see where some users may be stepping over the line and in need of a few minutes in the penalty box, to see the sports metaphor through. Beyond that, the customer support is top-notch and the roadmap of new features we can benefit from in the future is very robust.

Pros

Although we thankfully don't utilize it as much as other sites may need to, the incremental ban functionality is extremely valuable and helps us maintain decorum within the comment threads on our news articles.

Cons

Haven't come across anything that feels truly lacking or problematic.

September 2019

Fran from PADIGITAL

Company Size: 201-500 employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2019

Viafoura fits to our business

In our case, we need to offer users a ratings and comments platform in a large number of pages (more than 3 million pages) , administrator moderation, integration with a third party identity management platform, business owners could manager their comments, etc...

Pros

It is a flexible and configurable software, it makes easy the integration in different ways (frontend, api,...) and the offer a good customer service.

Cons

Maybe the administration application could be structured in a more usable way, but in general the software covers all the expected funcionalities with quality.

Reasons for Choosing Viafoura

They offered the most accurate offer to our requirements

September 2019

Kattia from La Nación

Company Size: 501-1,000 employees

Industry: Newspapers

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

The best tool to moderate comments

The ViaFoura moderation system helps to build a loyal digital community that interacts, thinks and discusses without offenses.

Pros

ViaFoura adds value to our subscription-based business model. This tool allows us to increase engagement, subscriptions and retention rates of readers. ViaFoura makes it easy to eliminate offensive and defamatory comments. It allows us to keep a community of readers away from xenophobia, discrimination based on gender or origin because we can moderate comments and avoid inappropriate words.

Cons

I haven`t negative observations about this software.

Reasons for Switching to Viafoura

Security

Response from Viafoura

Replied October 2019

Thank you so much Kattia!

June 2021

Niels from Voetbal International

Company Size: 51-200 employees

Industry: Newspapers

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2021

ViaFoura

Pros

Easy to use as a user and provides a lot of insights as a product manager.

Cons

For us the migrating to V3 was hard because of the custom features we've build in.

August 2019

Penny from GateHouse Media

Company Size: 5,001-10,000 employees

Industry: Media Production

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2019

A company that truly partners with you

Pros

Viafoura has been a true partner with us for many years. They have rolled out several features that were custom to our setup, and have excellent customer support.

Cons

They have been a little slow to deliver on some new products.

September 2019

Erica from The Virginian-Pilot

Company Size: 201-500 employees

Industry: Newspapers

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

September 2019

Commenting platform

Pros

AI integration streamlined comment moderation process.

Cons

Bulk moderating comments was clunky. Analytics dashboard was clunky and could have provided richer data.

July 2021

Ridhima from O'Neil Langan Architects

Company Size: 51-200 employees

Industry: Architecture & Planning

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

July 2021

Enhances your level of connectiveness

Pros

Easy to run and works with all the major platforms . Customer Service is helpful and quick to reply . The spam filter almost never misses .

Cons

There isn't much room for customization and for leaving notes.

September 2019

Felipe from Grupo Nación GN S.A.

Company Size: 501-1,000 employees

Industry: Newspapers

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

September 2019

Time saving commenting solution

Pros

Very easy to filter out non-approved comments

Cons

Not that easy to calculate return on investment